The Bell Hanger in Monmouthshire

Food normally good. Two curry meals cold. Wrong nann bread give. Service by stroppy teenager who could not give two hoots.

I've visited a few times in the last couple of months. Twice for dinner and twice for breakfast. Can't fault the service and the prices are unbelievable - a main and large soft drink for around £10, or breakfast and unlimited tea/coffee for just over £4. Pub was busy and lively too - I wasn't expecting Chepstow to have a vibrant night life.

Awesome set up and spacious. Beers are cheap. The burgers though would certainly need some work for me to order them again.

We visit here on a regular basis. Great location. Recently they seem to struggle to clear the dishes off the tables so it spoils the atmosphere a little. Staff are friendly and helpful when they are available but they are so busy, i feel sorry for them, they obviously need extra help to keep on top of things. Food is always good, tasty and hot and great value for money. With a few extra staff this would definitely be 5 stars.

My daughter and I called at The Bell Hanger, Wetherspoons in Chepstow for lunch. We found the service, food and atmosphere 1st class. We have dined there previously and will certainly continue to eat there in the future. Value for money also excellent. We'll done JDW.

Visited for breakfast today ,food was stone cold. The tomatoes and mushrooms hadn't even seen a source of heat, they were straight out of the fridge. My friends breakfast was missing the toast. The coffee machines were broken most of the time. It was poor, how difficult can it be to sort this out.

We turned up at 4pm on a Sunday (13/10/24) and it looked like they'd had a full football stadium turn up. The staff must have been frazzled but they sat us straightaway and were very attentive. The lovely lady that dealt with us couldn't do enough I'm just sorry I didn't catch your name. Our food came out quickly and tasted great. All in all a very pleasant experience, we'll definitely be back.

One of the better spoons bigger on the inside than it looks Some nice seating booths opposite bar and facing Main Street in window tables Couple of outdoor areas when weathers fine They don’t seem to do that queueing thing you get in some spoons So bonus points for that

Poor food, breakfast muffin. How come everything comes out cold? No check backs ,food was colder than pub no cutlery brought to the table taste wise it tasted of nothing never eat there again

We visited the branch on Saturday the 28th of September it was a busy night but the state of the premises about a dozen tables full of dirty dishes and glasses there were no clean mugs for coffee it was a total bomb site must be the worst Weatherspoons I've ever been in needles to say we didn't stay.

Went to spoons last night for meal for 5. Ordered on ap so had drinks included. 30 mins went by and no drinks. Went to bar and asked if I could be of assistance as I understand they were busy. The waitress was polite and said it would be another 5 mins. Her duty manager by here was nothing but rude. Food was delivered 20 mins after order, drinks were a further 25 mins. Watched people arrive and get their drinks before us. No doubt duty manager punished us to dare question service.!

Fabulous Art deco inspired bar. A roomy venue. Lots of available seating including an outside seating area. Helpful staff. Recommended.

Well we gave it another go and the kitchen was shut. Remains a 1 star. Like many Wetherspoons this place has gone down hill fast. 50 minute wait for food. 2 wrong drinks using the app to order. Burnt pizza. Chips that were part cooked. And to cap it off the place only has a 2 star hygiene rating. Will be a while before I'm back here.

Lovely pub,food good,the only thing that let it down,was the tables not being cleared for a very long time,young staff didn't appear to clear the tables,which is a real shame!! If the staff was rushed off their feet I would understand,but on this occasion they wasn't, some customer's were asking for tables to be cleared for them to be able to sit there.

Friday night in a Spooner's For me it was loud, but that's the people, not the place. Massive is an understatement Clean and tidy, and probably the most so, I've ever seen in a spoons. Doorman outside. Easily accessible if entering from the main street, rather than the carpark. Accessible toilet available too. A massive tick for that one. Just popped in for a quick jack n coke.

Food and drink is cheap and cheerful as always. Great staff in there and nice family atmosphere. They do need more staff behind the bar though occasionally as at one point was waiting for 20 minutes to be served.

Saturday 7th of September we had an army reunion. Went to this spoons for food and drinks. Every table was full of empty plates and glasses. The service at the bar was slow and the staff looked miserable. Food was very poor and cold and the drinks never came with the meal. This place will always be busy as its the only place in Chepstow really.. Avoid if you can..

Lovely pub but poor staff run ragged on a Saturday, took 20mins to just get a drink. Staff were really nice, just not enough off them!

Tables need to be cleared quicker

Nipped into The Bell Hanger for a bit to eat before a gig and it was about as standard a Wetherspoons pub as you could ever hope to find. Saturday evening and it was pretty busy, pretty grubby and pretty ordinary. Almost as if somebody had sucked all the life out of the pub experience and replaced it with a steady stream of tedium, chips and half drunk youngsters. It wasn't a particularly enjoyable experience and the food reflected that fact. Two fish and chips arrived through the throng and was placed on our tables by an unsmiling assassin. The fish was something pretending to be cooked and edible and the chips were more flaccid than a pensioner looking for his little blue tablets. Not good

Wrap took ages to come after 3 mixgrills and a quiet restaurant but was still cold. And the 3 mix grills were missing tomatoes and mushrooms. Lazy kitchen staff, decent bar staff.

Just been to The Bell Hanger (JD Wetherspoons), Chepstow and was served by Billy. He was polite, friendly and was really helpful even though he was unsure of certain things as he has only been working at this pub for 2 weeks. Based on my visit and his manner I hope that next time we visit he will be still working here. He is an asset to any company. Thanks Billy. 👍

No issues with this Spoons, food as usual, friendly server. Used tables needed to be cleaned and cleared quicker for a 5 rating.

Typical Wetherspoons pub,cheap but cheerful 😊

WOW! How this place was allowed to trade tonight is beyond me. Stinking is an understatement! Asked for a cloth to wipe my table and was handed one that looked liked he’d wiped the road with it. Another guest asked to borrow the cloth and I had to apologise for the state of it. Sympathy of the manager wasn’t much better when I asked how long my app order would be. Politeness costs nothing🤷‍♀️

Monday club. Very cheap plus had a bacon butty. Although busy we didn't have to wait long to order

After 30 minutes we went and asked where our breakfast was. It took ages for someone to come back and say "it's being cooked now, so sorry" 5 minutes later the food arrived, cold stodgy. Clearly NOT cooked just now, cooked half an hour ago and sat in the kitchen. We didn't have time to wait another 30 minutes for fresh food so shovelled it down. Pretty rubbish tbh.

Used to be my favourite Spoons until my last visit. Order came wrong, as did the persons on the table next to me, however what really did it was when the fish fillet came out literally cut in half, giving me half of what I used to get for the same money. Very disappointed. Won't be going again.

Tried the fiesta brunch. Made a refreshing change. If you don't want it spicy simply don't just the sauce.

Nice place! Great location! Very decent prices! Fully recommend!

The place was a complete and utter mess. Dirty plates were just left on the tables while about five members of staff were just casually hanging around behind the bar. Our table was sticky. My friends and I had only came in for some desserts and were left completely disappointed. We know the place isn’t going to have fancy desserts but our ice creams were completely melted. It was like a soup. And we had waited ages for our desserts as well, so they must have just left it on the side waiting for someone to bring it to us. Our cutlery was dirty which had put us off our desserts. We had even waited ages for them to bring another ice cream out for my friend’s baby which never even happened. And when my friend went to change her child, she was appalled by how dirty the bathroom was and how the smell in there was overwhelming. The place is just completely unhygienic and has gone down hill. It used to be good and clean place.

I was there 1st time for a drink it was ok

Rock the Castle 24. Another shot here with Rock in the Castle, the end of the Sumner shows. Clean, tidy, screens everywhere, shame they we all never applied this style of anti social gathering years ago.Rock on Chepstow. I look so fat on old photos.

I normally enjoy a wetherspoons, however waiting 10mins to get a free refil cup when the bar area is quiet isn't good. Also food was cold today and missing items. For a spoons it's really quiet, don't understand why the service was so bad.

Lovely Atmosphere Staff Were Helpful

Yet another Spoons where the app doesn't work (wouldn't recognise table number) and the bar isn't working properly. Was a regular customer. Now losing interest because of tech uselessness. Also never seen a Spoons that was so bad at clearing tables. Customers shouldn't have to make their own space and sit in previous people's mess. Shoddy, and not up to usual standards. Almost feel bad leaving such a review as an old loyalist, but very poor really.

They’ve got a garden don’t see why they should allow dogs in there.think it’s the only pub now that doesn’t allow dogs sitting outside They should start allowing it might get more customers if they’ve allowed pets half of Chepstow has dogs 99% of the time I go to a different pub just so I can take my dog he’s always on a lead

Well up to Wetherspoons standard. Cheap and cheerful. Well worth a visit or two

Drinks arrived 20 minutes after food. Food was cold and the dishes were not properly made. Stuff was rude overtime we asked for our drinks which were just 4 glasses of Pepsi. Not going again.

Food ok for price, and place was clean and pleasant

Worst mixed grill I’ve ever had. Dry and tasteless even the gammon was not salty at all. Waited for more than 20mins for a drink needed to go to the bar to ask for it.

The environment in the middle area of the pub was okay, although parts of it were quite dark. The men's toilets were difficult to find and identify but okay. The prices were surprisingly expensive - either all of Wetherspoons' prices have gone up or this one is just special in a bad way. The pasta alfredo was a small portion (although standard across the chain's pubs) and it was quite stodgy, although it tasted nice enough. The other meals were okay but not brilliant. Although, my dessert of a chocolate fudge cake was very tasty. Both the knives and forks, and the spoons for dessert when they came were dirty, and we needed to ask for clean ones on both occasions. These weren't much better and we had to wipe them off with the napkins. The menus seem old and grubby and the table wasn't clean. All in all not a gourmet meal but you do have to lower your expectations when going to a Wetherspoons.

Good value for money very nice food

A good Wetherspoon's experience with breakfast and drinks. 4* service at the bar after a 10 mins wait - would have been 2* but I recognised that they had minimal staff and they were working well as a team- kitchen staff were helping to collect plates & glasses before we left. Good job done👍

I used this Wetherspoons as a meeting place for a motorcycle trip and was pleasantly surprised by it's perfect and convenient position and facilities, free parking for motorcycles opposite, good food and service from 8.00am, good experience.

Lovely atmosphere and a young girl serving who was helpful.

A very unpleasant smell.when sat outside. Seemed to be coming from the drains. The food was good and with quick service from The staff.

Not from Morecambe. As a lorry driver, I always come in here when parking nearby overnight. Staff have always been friendly.

Absolutely APPALLING customer service. I asked for no ice in my pitcher to be told I couldn’t have it without ice. Which is a LIE but overall will definitely not come back here again.

Clean. Good food and beer. Friendly service. Great decor. Clean toilets. Nice area. One of the better Withies.

Breakfast was quite nice, service was pretty awful forgot some of our order. The waiter we spoke to was quite rude. The cutlery was absolutely filthy and still had old bits of food on it! Shame as it used to be a pretty decent weatherspoons, that coupled with the recent 2/5 hygiene rating we won’t be back 🤢

Food took forever to arrive and when it did it was somebody else's.

Everything you could want from a Wetherspoons and more. Slightly sticky menus, an older gentleman having a pint at 9.30am, consistent breakfast, interesting building. This Wetherspoons happens to have a current loo of the year award, although I cant see why. Many loos, clean, but not especially significant in the grand scale of Wetherspoons toilets. A variety of outdoor seating. Very convenient car park opposite although 2hrs minimum payment, its only £2 though.

My friend and I had lunch here today. We had come to Chepstow for the day from Bristol. Nice clean pub. Food was very good and hot.

Very busy, stopped the app for drinks...bar staff overwhelmed...lots of queue jumping...bar staff oblivious 🙄

It's a spoons. Decent, not earth shattering food at a reasonable price. Too few staff for the number of punters meaning it was slow to be served and tables were slow to be cleared.

Just drinks but great atmosphere and great value for money on the drinks. Will always use Spoons when in Chepstow.

Absolutely shocking! Popped in for some lunch and well I wish in went to Greggs instead. Found a table but everything was sticky, the floor, the table, the toilets everything. Ordered on the app. Food came and it was incorrect. Spoke to staff about this and was grunted at. When the food was brought out, it was cold and undercooked. Drinks arrived as as he was bringing them spilled but no apology or offer to refill. Didn't say where to get tea / coffee from so had to ask another table. Will never go anywhere this spoons again

Appaling quality of food, staff lacking enthusiasm in serving you.

It's a Witherspoon. What more can you say ? Staff are very friendly and pleasant. Food was hot and tasteful. It was clean.

One of the best wetherspoons in the south West that I've visited. 3 outside seating areas, great staff and the clientele were much better than you'll find in most.

Absolutely scrumptious. Served within seconds xo

Shame the mash potato came out of a packet

Good food and short wait time, great to pop in on a lunch break

Food, Simple and filling at reasonable prices. Varied selection. Good service and nice atmosphere. Will visit again.

Super quick service, friendly staff. Great value 👍

Brilliant place especially for cheap coffee. £1.99 for bottomless coffee .. can’t go wrong and the food is lovely so is the service :)

Today was out mowing lawns in our community. FREE OF CHARGE for the older generation. Yep on a Sunday! Went in The Bell Hanger Weatherspoons for a bells and coke. Bought it went loo. They collected my glass! Went to bar and the women said “your fault for leaving it unattended”. Asked them to look at cameras she said “your fault for leaving it unattended”. We go for breakfast every day there, I take the lads for a pint every day there. Customers were saying they would buy me another drink but not the point! Such a shame 👎 Guessing as not seen her before (even tho the area manager said hi while sat with her today) that she didn’t know me…. Gardener, hi vis, landscaping yep she’s assumed I’m living in a caravan too. Chepstow 🥹

Nice place for a meal and to socialise friendly staff when we visited.

A nice breakfast before facing the day 🤗

Rude staff, rude ‘manager’ and disgusting customer service. I have been in many pubs and restaurants over the years but the treatment of customers by the staff is appalling. Vote with your feet folks, there are plenty of other places to go in Chepstow where the owners, managers and staff appreciate your business. I have nothing more to say than the purely shocking attitude of all members of staff from the bar staff to the manager (Paul) is unprofessional and unwelcoming. Avoid like the plague - we will not be returning.

Nice pub, very big, not bad service considering they said they were short staffed! The chunks of tuna under my ham and cheese panini were a suprise though..

Terrible experience here, on a recent weekday lunch, with my elderly parents and 23- year-old daughter. The fish and chips were good, but the curry was cold, undercooked, and the naan bread stale. However our real grievance is with the staff. Uncooperative and stubborn, they refused to serve my 23-year-old daughter a glass of beer to consume with us because she did not have ID. I pointed out that as her mother I could vouch for her age, but the bartender refused point blank. I therefore compliantly accepted that 1 drink be removed from the order. However, for some reason the bartender went on to serve my daughter's beer anyway. Assuming this meant that it was OK after all, I paid for it, and we took the drinks to the table. But a few minutes later the manager disrupted our meal to demand ID, again, and eventually took my daughter’s beer away. It was rude and embarrassing. The manager refused to apologise, nor did he offer to replace the drink or refund it, even after my father took him aside to express his outrage. All in all, and extremely unprofessional manner - the staff in this establishment visibly have no idea when and where to apply discretion with regard to their 'looking under 25' rule, and cannot tell the difference between a well-behaved young adult enjoying a beer as part of lunch with her family on a week day, and rowdy binge-drinking teenagers on a weekend night. All in all, this was a disagreeable experience that has left us a bad memory, and a very bad impression of this pub, and probably Wetherspoons at large. We will definitely not be returning here.

Wanted a quick drink and food. You know what your getting with wetherspoons

Quite quiet on arrival and only one serving. However, he dealt efficiently and quickly with the waiting customers. Very clean inside and a nice decor which helped to create a good atmosphere. The drinks were of a good quality and plenty to chose from. Ordered food easily and it was served quickly. The Gourmet steak was the best I've ever had in any Wetherspoons and any other place come to that for some time. My wife's food was warm and tasty. The whole experience was impressive and I made my feelings known to the staff. We will be back. Thank you.

Family friendly, great choice of food, great price, lots of space

Typical Weatherspoons, Always reliable!

Has smelt quite bad by the stairs /lift for a few weeks now. Although raised the issue multiple times it still remains. Seemingly the recent reviews also back this up. I don’t think I’ll be rushing back again. Sad as I used to come often.

Popped in as we were in the area, choice was good, Delivered quickly, and nice staff, everything about the visit was good.

Great pub which I had not visited before. Food was quick and plenty of chips and peas with the fish. Great atmosphere and friendly staff.

Best wetherspoon I've been to. Super friendly staff, clean, nice food for a great price. I would go often if I didn't live too far.

Stopped off for breakfast on the way to Cardiff. Impressive Spoons with interesting ‘bell’ sculpture! Very good breakfast, beans were hot, unusual for Wetherspoons!

After pointing out that the reason for them asking someone else to leave was incorrect (for being sick in the toilet because he had something on his coat - when it was on there before he even went in there) I was not only told to leave too, but left stood at the bar the next time I went in, with no one (including the same pr*ck manager) having the balls to say I was banned. Not the manager of the place (the Scottish guy who seems ok, but another one). Ah well, foods usually sh*t anyway.

It's a wetherspoons, same as every other one!!

Great place for a group gathering or a cheeky breakfast !

Nice breakfast, all nice and warm and appeared freshly cooked. Fairly quiet initially but filled up as it was Race day at Chepstow Race Course.

I stopped in after not being in a wetherspoons for the best part of 3 years after reading many reviews good and bad I thought it would be a good opportunity to drop in and see how things are running now.. I set myself at a table with my mug of coffee as I intended to get some work done whilst enjoying the "Spoons" Ambience. The pub was fairly busy being a Saturday just after lunchtime with a game of rugby being shown on the big screen. I did not have any food but had noticed a sizeable price increase including the one that shocked me £4.23! When did a bowl of Wetherspoons chips become so expensive??!! Anyway, I enjoyed the coffee in its unlimited form alongside the Pint of Thatchers Gold in which I sampled. The thatchers was ordered via the App and the delivery time was around 12 minutes, seeing how busy it was this is more than acceptable. All the staff seemed to be happy with a positive attitude, and even one of the staff stopping to chat with me which was a nice touch. As my laptop began to run out of Battery power I asked the manager if there was anywhere that I could plug in to continue my work, he said there were a couple of plug sockets but all those tables were taken. It was nice to see tables getting cleared and staff that seemed happy or that is how they portrayed themselves, which is a pleasant find in a wetherspoons pub from the usual grunt and nod. Things do have seemed to improve here at the Bellhanger and I will without doubt return in future for some food. Finally the Bellhanger have sorted the issues out and it was a very pleasant afternoon indeed.

My first Wetherspoons and it was excellent

Mixed grill, (large). Without doubt, the worst meal ever in a Weatherspoons. Floor under table, goodness knows when last cleaned. Plates cold. The meats, very thin, tough and dried out and cool. Chips warm. Sausage cool. Brewers Fayre superior.

Have to always nice to go there quite relaxing place. And great value for money

Normal wetherspoon, although I ordered an alcoholic drink and got ID, but didn't have ID on me. Got refused a replacement drink or a refund. I'm 27 and I've worked for spoons for 6 years, while I understand the wetherspoon policy, I've always operated under the mantra that repeat custom is the best custom as they keep you going through the quiet months. I didn't care about the refund, I didn't care about being ID, I care about the poor service this wetherspoon is giving customers letting down the rest of the company.

It smells like sick would not recommend

Cheap n cheerful It is what it is 😁 Great breakfast

Won't call it the most excellently staffed. But it does draw a crowd so. The meal though is surprisingly excellent for the price and there is a nice atmosphere.

I recommend anyone to try thier meals very fantastic tasty meals served in a friendly atmosphere

Visited on a Sunday morning. All tables available, and there were quite a few, were still covered with previous customers plates etc. I cleared a table and asked at the bar, where there were 4 assistants chatting, as nobody waiting to be served, for something to wipe table and was given disinfectant and a cloth. No help offered or apology. Poor management and not something I expected from paid employees. We ordered breakfasts, and although brilliant for the price, it was luke warm. Sadly I felt that to mention it would be a waste of time as nobody seemed they would be particularly interested or bothered. The service was bad and the pub messy.

Lovely food good ambience nice warm place

Very disappointed. We entered at about 11:30. There were plenty of empty tables but they were all dirty and had not been cleaned. There were staff standing around chatting to each other . They hardly moved when asked to clear a table. In the end we cleared a table our selves. They gave us cleaning materials to do the job!! Whoever manages the establishment clearly has no control over staff. We were relatively happy with the food but it could have been hotter.

Good cheap grub, fast efficient service.

Great food and affordable. Clean, nice atmosphere and friendly staff. I had a lovely brunch.