Based on 107 opinions finded in 1 websites
Based on 107 opinions finded in 1 websites
Nº 332 in 398 in Monmouthshire
Opinions
Had a fishcake that was rock hard, the smallest portion of chips ever and paid £6 for crap food. Would not bother going there again and the service is always slow
Bethan Edge . 2024-09-23
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The quality of food has improved from our last visit, all cooked fresh hot and yummy, thanks. Just to update in the last two weeks have used them twice and can't find any fault whatsoever. I've given the atmosphere a low score as it's in an old run down shed but who cares it is what it is Wheelchair access fine on level free parking inches off road by door
David N . 2024-08-21
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Arrived and told it’s cash only like it’s 1950. Very glad I didn’t eat, the place and staff look like they need a good wash..
Harry Toman . 2024-07-25
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I just passed and just went in for a small chips. The server (a young lady, presumed a new(ish) starter), had made a mistake with the gents order in front. I then witnessed the 2 older lady servers completely berate her for her honest mistake, this happened in full view of myself and 1 other. I was gobsmacked. Whilst this was happening I was completely ignored. After 5 minutes of seeing this awful behaviour which I classed as unprofessional, and BULLYING; I walked out. After leaving I really felt I should have said something to assist this young woman. Hence my leaving this note. To the young lady: I’m sorry I didn’t. The 2 older ladies should be completely ashamed of themselves. Unprofessional, vile behaviour, in front of customers. Although I know the establishment couldn’t care less if I return, I never will. And I hope that management can provide some basic training on how to be a decent human being to others. Very sad to be saying this but have to.
Lucy-Jay Steele . 2024-05-06
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It’s cash only which is a bit of a throw back
steve robinson . 2024-05-01
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Best vegetarian burger I've had in a long time
Mary Lewis . 2024-04-17
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Went here today, no fish, no peas. Spend nearly 40 pound on the smallest potions that want even enough for 10 year old niece. The chips looked like they had turned black mouldy, the sausage was white and looked like it had been defrosted and served. The burger was raw and mushy and bright pink inside. There was 7 of us that did not eat a thing. The shop was dirty and the women looked unclean with one tooth at the front. This is absolutely the worst chippy I have ever attended and would absolutely avoid like the plague! ZERO stars but had to put 1 to review!
Stacey E . 2024-04-13
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Delicious fish and chips definitely recommend.
Jane Lloyd . 2024-04-08
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Was nice food but hot cold really quickly
Gary Thomas . 2024-01-31
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I find fish and chips very expensive these days
Liam French . 2023-11-28
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Food cold, had to warm it up. Had to wait 10 mins for food . Won't use again
Andy Baker . 2023-11-24
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Good place for a cod, chips and curry meal. Quick service and tasty food. Would visit again.
Hazel Jones . 2023-10-10
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When we first visited this establishment, the fish was cooked in a light, crisp batter and the chips were amazing. However, on the last two occasions, whilst the chips have been perfect, the fish has been dry and overcooked so we won't be buying the fish again.
Stephen Richards . 2023-08-16
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Chips are oily and are falling apart. Battered sausage seems like it's just been reheated from previous day
Jon Luke . 2023-08-14
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8 hungry footballers turning up for fish & chips on a wet Saturday. All served with fresh fish and a generous portion of chips
Mark Hurt . 2023-07-25
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Pricey, slow, staff seem like they are there against their will, really need a card payment system.
Barry Jay . 2023-07-24
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Not local but visit village often first time been there went other one in centre. Must say this place lot better. Quality fish.
Gary Compton . 2023-03-15
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£18 for 2 chips battered sausage and a fish cake because they forgot my cod, isnt the;first time Its happened either, will be using jones from now on, dont answer the phone either. Rang 3 times, place is a joke
Brett . 2023-03-13
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Been to this chip shop twice now. The food is good BUT on both occasions the order they cooked was wrong when compared to what they were asked for. Not just a bit wrong but majorly so. Second time a fish and Battered sausage missing which I had to drive back to get. Made to feel awkward when phoned and nothing offered to compensate in any way Chip portions are small. Their communication is awful. What kind of chip shop charges as much as them and doesn’t take a card? Would recommend you check the order before you leave with bag that you have to pay for which is full of the wrong order. Personally won’t go again
Tim Cutler . 2023-02-18
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Not the best food, id go to weeks much better food.
Mark Gosling . 2022-12-28
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Food is good. Service is slow, but not so slow that you wouldn't go here. It's a good chippy.
Andrew Morelli . 2022-10-25
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Chips were so cold. Mince beef pie pastry hard . Not going there again. Chips must be left standing . Discussing chips. If fresh hot would tasted diffent . I know times are hard. But don't rip customers off. .
Alpha Omega . 2022-10-12
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Hardly any food and very over priced. Staff are rude and ignorant. Dont say thank you or acknowledge you the two ladies both had the grumpiest faces. Asked for a carrier bag and two forks she juat put them on the counter and held out her hand waiting for the money. Didnt tell me howmuch she just presumed that id know. Need to sort there portuon sizes out the prices and get rid of the ignorant staff. Wont be using them again!
Lee naylon . 2022-09-03
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First time there and we both enjoyed our sausage and chips really tasty, and a clean and well run shop.
Alison Owen . 2022-09-01
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Chips are nice enough. Can't fault them on that. Portion sizes are embarrassingly small. Smallest I've seen of any chippy around the UK.
Aaron O'Shea . 2022-08-17
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First time we went there in a while, soggy batter and the bucket of salt dumped on the chips actual made me feel sick. And Zero human interaction with the staff, it’s obvious they don’t want to be there!
Carlie 88 . 2022-07-26
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All I have to say was disappointing. Don’t recommend
Harl Mai . 2022-07-26
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Called in this evening. Waited while customers with orders already placed were served. Once all current customers had collected their food I then waited to be served. I’m stood right in front of the tills waiting to be acknowledged but staff did not even look up. A guy then walks in who staff appear to know and he gets served immediately!!! I’m still standing there and shocked that I’ve effectively just been completely ignored. What a disgusting attitude from this establishment. I was totally gobsmacked ! I obviously walked out without saying anything as the staff were clearly very ignorant and not interested in my custom. I honestly can’t recommend this place as I’ve never experienced such rude, arrogant and blatant disregard in ANY establishment before. AVOID this place they only seem to like their “Mates”
Peter b . 2022-06-10
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Good portions and reasonably priced. The piece of fish was huge and the batter was lovely and crispy. Couldn't finish the chips so will get a normal portion next time. Didn't have to wait too long either and before I knew it, was falling asleep on the sofa
Andi Hudson . 2022-05-25
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Nice fish and chips. Staff observed Covid precautions. Good experience.
Ian Martin . 2022-03-20
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personally I think the Fish and chips here are great and I have used many times, the only thing that lets them down is the painfully slow service, there is zero multi tasking going on, it really is painful to watch, the sign at the counter says training new staff please be patient, I am all for that but this sign has been up months, how long can it take to train someone ? Please get some kind of system going and help each other out.....
David Bennett . 2022-01-20
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Very disappointing the chips were cold and the fish was barely warm. This always has been good in the past, But 2nd time now I've been disappointed by sub par food.
Diana Roby . 2021-12-12
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Best fish and chips around. I've used this place several times now and their chips are always perfect. Would be nice if they took card payments though.
Lloyd Smart . 2021-12-07
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The chips are nice from here but waiting 15 minutes every time I go isn’t great. The staff didn’t seem to be helping each other in order to deal with long queues which makes it frustrating to watch. I also understand waiting outside is preferred due to covid (and I prefer this too) but standing out in the rain for this length of time isn’t ideal.
Emma Welsby . 2021-10-29
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All round terrible quality, chips chewy and warm, fish was mainly batter and very greasy and soggy .
S R . 2021-09-09
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Superb fish and chips highly recommended.
Julien Will . 2021-07-30
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Great Mince Beef and Onion, great chips and awesome gravy
Ciderguts 2010 . 2021-04-30
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Good chips. Proper chip shop gravy. Overall really good but 1 star dropped for portion sizes. A large chips should be a large chips, not a poorly filled polystyrene tray.
Aaron O'Shea . 2021-03-05
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Classic fish and chip shop, just what you want!
Edward Thraves . 2021-02-03
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Visited once, friendly staff but unimpressed by the food quality, thought I would try as it's near by, another poor Caldicot Chippy.
Gary Thrift . 2020-10-26
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Consistently good fish & chips!
Chris Richards . 2020-08-31
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First time we have bought chips from this establishment, normally use the other branch in the village but due to CoVid that one is closed. Anyway the chips were beautifully cooked and tasty well worth a treat back home with cold chicken and eggs.
Darth Rum69 . 2020-08-26
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Best value and good portion sizes outside of Newport. Staff are very friendly.
John Rudd . 2020-08-20
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Dreadful food Fish batter was all soggy had completely fallen off from the steam and grease from the chips were so squashed as it was rammed into the packaging Tried to call back 4x to arrange to bring it back but consistently no answer. I suggest you put the fish in a separate container to the chips if wrapping
Peter Groves . 2020-05-14
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I use another fish and chip shop i only walk past this one they do serve up nice fish pies chicken and chips pleasant behind the counter
Colin Lloyd . 2019-10-05
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Poor service. Staff no idea what they are doing
jenn browne . 2019-09-27
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Always polite and they do the best cod and chips
Stephen Parrish . 2019-08-08
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Nice tasty chunky fish, batter nice & crispy but..... those chips, although a little tasty were under cooked, soggy & stuck to each other! I know potatoes are not very clever this time of year for chips but nice chippy ones are about, just need research! Will try the other fish n chip shop when next in Caldicot just to compare before trying Weeks again!
Alan . 2019-08-08
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Great fish and chips. As always.
Stuart Lawrenson-Hinde . 2019-07-27
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Good food always good portions and not over cooked
Welsh Gamer . 2019-07-01
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Old Pat behind the counter served me up a tremendous Quiche that I devoured within seconds. After the large meal I realised I needed to release the food from my body out the other end, yet I could not leave the shop as something was dripping down my leg. Let's just say the deep fat fryer was put out of use for the rest of the day Thanks Pat for the lovely Quiche!
Samuel Williams . 2019-05-28
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I had a very bad experience when I came into this fish and chip shop. I had a serious case of diarrhea. It was running down my leg and had to flow into my socks. Ordered a battered sausage and a pot of gravy. Gravy looked like something else which shall not be mentioned, and for the battered sausage well, also looked like something else that shall not be mentioned. Shop is very dusty and no one likes dust on their chips 1 star is generous.
SALOMON KALOU . 2019-05-28
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Great service great food can't fault it
kierran marshall . 2019-03-12
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alright fish and chips not bad worth the price
adam cross . 2019-02-22
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Not good, won’t be buying fish and chips here again. The cod was undercooked and the batter soggy and the chips were not fresh and tasted of mud!
Phil Denness . 2018-09-21
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Cheap and cheerful, fantastic cod and chips cooked beautifully. Will probably never get lost so luckily again
Kyran martin . 2018-07-29
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Very friendly and food was very tasty and cooked well.
James T . 2018-05-06
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We came in quite late in the evening with 14 orders, and the ladies working behind the counter did an excellent job. Every order was correct and the food was delicious!
Alex Croft . 2018-03-28
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lovely fish and chips! great portion sizes for fish. The chips weren't soggy. Would highly recommend :)
R E . 2017-11-03
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Very slow service waited 25 mins for just a bag of chips while one member of staff done 3 big orders in front of me
lyndon lillie . 2017-10-03
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Nice fish and chips and sausage in batter
Hywelm . 2017-08-02
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Make sure that the chips are freshly done.. awsome!
philip waters . 2017-08-02
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Decent fish shop, quick service nice from a quick treat
Dan Kenyon . 2016-12-15
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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146 Opinions
woudnt bother, if i could put 0 stars for service i definitely would! been waiting over a week now for my refund! the guy at the till barley spoke a word of english, and was very rude. we ordered chicken strips, and they told us it would be 15 minutes. time went on we went in after 15/20 minutes they said be 10 minutes, 10 minutes later we went back in they said THEY DIDNT PUT THE ORDER THROUGH!!! what a waste of 30 minutes!!! so we poliltey told them to F off and we’d have a refund! i rang them up friday just gone 09/08/24, and Alex said that the refund has been put through? but the guy who served us on 02/08/24 said it would take 3-4 days to come through. it’s now 12/08/24 and i’m getting rather cheesed off with this company. Alex also said that cos we requested a refund the money would’ve went straight back into my account and wouldn’t be taken, but the money went out on 06/08/24. where’s my refund dominos!!!!
113 Opinions
The same rooms are used for breakfast and for the Cast&Iron restaurant. Breakfast is good. The Cast&Iron restaurant is not superior to the Trophy Bar, just more expensive dishes to choose from. Also, they should have a dress code for the Cast&Iron.
524 Opinions
Sorry, but I have always loved fish & chips from No 12, but I don't know what has gone wrong. The batter was awful, and tasteless. Price was a little steep too. Sorry.
1010 Opinions
Really disappointed- we had an extended family meal and both the quality of good and the service were completely out of keeping with the prices charged. Core issue was the failure to bring one main out with the rest so everyone’s food for cold while we waited and after chasing it, we started but had finished our food by the time the final meal arrived. To be fair they agreed not to charge us for the late main but when it finally arrived it was incredibly over cooked (reheated in the microwave chicken??). While the burgers and fish and chips were decent, the sea bass was congealed with a mix of over and under cooked veg, the pasta mains were ready meal quality - insipid and under-browned. It appeared under-staffed and no manager. We’d have been better severed for half the price at Wetherspoons.