Waterway in City of London, Westminster

A lovely setting with good food and service.

Thanking all the staff for a delicious Christmas lunch and great service. Our clients, and our divisional director, who's very hard to please, all said how great the food was and what a lovely time they'd had. I'd definitely recommend!

The interior design strikes an elegant balance between contemporary and cozy, with warm lighting and comfortable seating. The natural light flooding through the large windows creates an airy, inviting atmosphere during daytime hours. A wonderful addition to the local dining scene, offering excellent food and a memorable setting. Dear Manager, I am writing regarding my dining experience at The Waterway on 24.11.24. While the food and setting were excellent, I feel compelled to raise a significant issue that severely impacted our evening. Throughout our two-hour dinner, our experience was continuously disrupted by an inconsolable crying baby at a nearby table. While I understand that families are welcome in your establishment, the constant crying created an atmosphere that was not conducive to the fine dining experience your restaurant aims to provide. What was particularly disappointing was that neither the parents made any attempt to soothe their child or temporarily remove them from the dining room, nor did any staff member address the situation. The noise level was such that normal conversation at our table became difficult, and it significantly detracted from what should have been an enjoyable evening. I believe that as a restaurant positioning itself as a sophisticated dining destination, it would be appropriate to have policies in place to manage such situations. This could include respectfully asking parents to take distressed children outside until they are calmed, or offering to reseat affected customers when possible. I would appreciate your response regarding how such situations are typically handled at The Waterway, and what measures might be implemented to prevent similar disruptions to other diners in the future. Looking forward to your response. Sincerely, Dimitrios Achiladellis Chief Journalist GREEK MEDIA UK

A great place, would definitely recommend to others. Good food done well. James our server was attentive and friendly. The atmosphere of the restaurant was nice too.

Very nice atmosphere, great food and friendly and professional service.

Delicious food and great service.

All good. Thank you. Came in for happy hour and got stuck.

The Waterway offered fantastic food, really good service, and even better management. I really recommend their steaks as it really was one of the best I had. The location was very welcoming, clean and elegant. On top of all of the above, what impressed me the most it was how management was able to handle an uncomfortable situation: During our lunch a mishap happened, and one of our personal items was damaged. Nonetheless, with extreme professionalism, the general manager Antonio, put effort in trying to remedy the situation, and proposed a satisfactory solution. I really recommend this place for its food, location and most importantly to the attention they give to its clients. An attention that I have never found anywhere else.

I had to wait between 15 and 20 minutes before I could order, even though I was ready. The service afterwards was quick. The meat was quality. I would have liked to have more salad. I refused the 12.5% ​​for the service. Normally it's at the client's discretion, but the boss came to ask me why. I explained to him that I waited too long to order. He said OK very quickly and very cordially, but his approach was intimidating.

The Sunday roast was a 5/10. Not worth £28. If they can fix that this place could be great. It's such a nice atmosphere.

Food didn’t live up to the promises made by the photos. Food was served tepid! Husbands steak was poor quality. Staff were helpful and apologetic. Quality from the kitchen very lacking!

It was a Sunday. They had a big party so they delayed taking our order so as not to have back up delays in the kitchen. There was no communication between the waiters. We were getting two waiters talking to us and any order given to one was not noted by the second waiter. When I asked about my dish, the waiter was vague in his reply and couldn't answer my question. The food was decent. The service and attention to the diners needs structure. They were obviously struggling to cope with the big party they were dealing with at a cost to the regular clientele.

I often visit the Waterway with my family for drinks and snacks. The staff always gives a very warm welcome and caters for all our needs other than the host Antoniou and George who are always second to none, I would also like to mention Eddie and James who are always whizzing around they always have time to ensure that our visit is always enjoyable not forgetting my four legged son who is always presented with a drink without asking. Great job guys and thank you for your amazing service.

Had the house burger, nothing Special at all

Very good first impression for a drink (only) last night, food was looking pricey but it was also looking to be well sold...!! To be tried again this time for more. The setting was great though...!!

Lovely place along the river. Had high hopes for this place but left disappointed. Service was decent and friendly, but not very knowledgeable. At least the waiter admitted he had no clue about wine, I'll give him that. But he didn't offer to get help from a sommelier. Neither did we get water. We had cod and tuna. The cod said pan fried in the menu. It clearly wasn't. It looked baked. It looked very sad. The tuna was clearly just seared (raw inside as it should) but on a grill pan so not seared all over which resulted in lack of taste for me (and the aesthetics of it is again sad). This type of location and venue should serve food and have service at a higher level. Not expensive but even at the price point it should be better as well. If I am nearby again I would go for drinks or just fries, looks like a great place in the summer.

Chicken in mushroom sauce. Nice location.

Massive thank you to our server José, gave absolutely fantastic service to myself, my partner and my baby, a lovely venue and experience. Buttermilk chicken burger, Korean wings were sticky and delicious and chocolate brownie just melted in the mouth. Food was delicious, the canal view was nice and the restaurant itself was lovely. We went for the lunch menu of 3 courses and a drink for around £27 each and ordered extras.

Very good cocktails and truffle fries to die for! 💯 Impeccable service, very friendly, Thanks to James for brightening up our evenings the two times we stopped by ❤️

We ate here for our anniversary and it was exceptional. We had the truffle fries which were amazing. The tuna and the chicken were some of the best we have ever had. My only regret is that we didn’t save any room for dessert as I had my eye on a couple of options. The service was very attentive and the atmosphere was lovely right by the fireplace. They had a large party inside but were very accommodating when we asked to sit elsewhere. We will definitely go back.

Welcoming staff. Good value. Clean and pleasant. How things should be done.

Very nice food and feeling smile all people to welcome from Thai people and good food good yummy

The waterway is always a good choice :)

Staffs are amazing , James and the Italian lady Bartender if I'm not wrong Laura.

Great dinner with colleagues. Service very attentive. Menu was removed after ordering appetisers and then brought back for ordering mains “to allow more space to eat” and to create a relaxed environment in which you do not need to order everything upfront. I really enjoyed the fries with truffle, the pork belly bites (very unique and tasty) and my main which was a seared tuna. I asked for a very light cook and I like to eat it almost like a sashimi and it turned out to be a fantastic choice. The waiter also suggested to have the sauce it comes with on a side so I could decide how much i wanted to taste the tuna flavour which for me was a very good quality, tender, moist and flavourful. Good job! Thanks

My first time. I attended a 80th birthday. The food was tasty. Friendly service. I would definitely go back.

Very good food, high quality, tasty, excellent service. An amazing experience!

Nice waterside pub but food was just so-so. I asked for salmon salad, got chicken salad. Staff were bored to death so took some work to get their attention. I would go for drinks and canalside setting but skip the food.

I ordered the superfood salad and paid extra to add hot smoked salmon. The salad was a massive portion and could easily be shared between two. The lemon dressing was exceptional and the balance between sweet and salty was perfect. 5*

Had a lovely summer's evening meal here. Good choice of options on the menu and helpful friendly service. Outside seating was delightful.

If you have any form of intolerance, you will struggle food wise. When you get food, it's small for the price. You are not left alone to eat.

Harshika, who looked after us, made our experience outstanding. There were 6 of us and our small dog. The food was delicious.

We were entertaining visitors from the US and chose to have dinner here. We had a wonderful time. The location is fantastic with great views of the canal and nice open-aired seating. All of us enjoyed our food and the service was excellent. I definitely will return here.

The waiter dropped a whole tray of drinks on me, I was absolutely drenched. Missed eating lunch with my parents because I had to go home and change.

Nice ambience and staff attentive

A big outdoor seating area for drinks and dinner. Staff are very pleasant and helpful. Close to the river, good views and vibes.

What a brilliant find This restaurant was just what we wanted on a beautiful day The food was delicious and great service My friends and I will definitely visit again

Great food and service! Such a nice place find

What a lovely pleasant, friendly place. I am gluten free and the staff knew exactly what I could have without having to fuss. The food was amazing and being able to have a bun with my burger was fantastic. The waiter is a credit to you. Also the location was just perfect!

Smoking is allowed by staff is the eating area ...... do not use the restaurant

Very nice location and amazing food quality, definitely coming back.

Great setting for drinks and excellent customer service from staff, food can be improved some of the dishes were either over cooked or dry however we did have this exchanged as goodwill gesture for another dish.

I visited with my family for a lunch on Sunday 18th Aug 2024. My family had a great time. I would like to call out Lamya for taking care of us at the restaurant, suggesting food to order with a big smile. Thanks Lamya. Food was excellent and so was the environment. Will go back again with my family

A little gem in Little Venice and a great date spot on a sunny summer evening when it’s still light and warm out at 9 pm, the terrace area is perfect! It does get busy so need to book in advance. Aubergine main dish was super yummy!

Food was delicious, it came so fast! I loved their selection of mocktails and the atmosphere was perfect with space heaters, blankets and riverside view. Cozy comfort… and the food reflected that too, with an elevated touch. The vegan options were delicious too, I had the plant-based black rice salad and the bang bang cauliflower. 😋

Very lovely pub by the little Venice. Delicious food, great service. Highly recommend!

I have been wanting to come here for a while after passing it often on my way home from work. The location by the canal is lovely, surrounded by greenery. Unfortunately, the food fell short of expectations. The dishes arrived quickly, which made them feel less than freshly prepared. The pork chop was lukewarm, the gnocchi with pesto didn’t taste homemade, and the sourdough turned out to be toast rather than actual sourdough bread. I would come back for a drink, but not food.

I recently dined at this beautiful restaurant in London, and I was absolutely blown away. The steaks are to die for—cooked to perfection with incredible flavor. The wine selection was equally impressive, complementing the meal perfectly. The service was nothing short of spectacular; the staff made the entire experience unforgettable. I will definitely be visiting again whenever I’m in London. Highly recommend!

I love the food and the atmosphere, also they have great customer services, very family friendly.

I always attend this place regularly. The staff members are polite and helpful, and the food is always fresh and delicious. I highly recommend this place.

Bad pub food completely overpriced

Very cozy place to eat and drink, also Eddy was an amazing waiter. He was very polite and helped us with everything. Definitely will come back here.

Thank you, Romanian Witr She was very excellent and courteous

Adorable place. Pricey but worth it. Nice atmosphere right on the canal. I wish I could take the rice salad I wanted but coriander ruined it for me. Instead I picked the salmon caesar salad. Awesome! Service was good too.

The staff were great. Helped us pick a table that was most comfortable. Were attentive, and the food was good. Would come back.

delicious !!! .. we will be back !!

Tasty vegetarian food and very friendly staff. The view of the water can't be beat. Thank you for being nice to my assistance dog!

As a non alcohol drinker this place has an amazing option for such drinks ; amazing fish dishes and their sweet fried potato is just divine. The location is amazing where you can have before or after stroll The staff are the sweetest 🤗

Excellent service. Only stopped for a drink and the food looked delicious. So we enjoyed a glass of wine and Spicy Korean Chicken wings. We will be back!!

A great location, especially on the Terrace on a hot summer's evening, it gave us the feel of being on a European holiday. However the food was nothing remarkable for the price and the service was very very slow - we spent a lot of time during what should have been a relaxed family meal and rare time together chasing missed items and looking to catch the eye of passing waiting staff which did spoil the meal atmosphere.

Perfect spot for a Sunday Roast. Thank you!

Very nice atmosphere. The staff was very friendly and their choice of gin and tonic were very nice! I highly recommend this spot in the summer!

I loved the restaurant. The service and food were great. We’ll come back when back in London. Unfortunately we were surrounded by large, loud parties with unruly children that made it exceptionally hard to hear and have a conversation.

Nice place for a drink or dinner. Gets VERY busy after 6pm when it’s sunny. To the point the waiters are rushed off the feet and we were told the next diners are coming in 15mins as we were finishing up our meal. When booking it says tables are reserved for 2 hours, technically we still had the table for another 30mins…

Tightly well ran establishment. Service people were on point, gladly making way for us to stop for coffee on busy Saturday pm. Overall very clean and enjoyable place to stop for a quick pit stop.

Our waiter was the delightful Eddie. We were served quickly and the drinks and food were delivered very quickly. The restaurant was lovely and clean and we were given a table with a wonderful view of the canal. Overall, a lovely experience. Eddie was polite, courteous and attentive throughout. Thank you :-)

Very beautiful place for a quiet meal. Grilled prawns were the best we tried. Staff are very friendly and helpful. Great experience.

One of my favourite places to ear when I visit my sister. Great service and attention to detail

Excellent place! The food, the terrace and even the pub. Love everything about this spot which has a beautiful location next to the canal. In summer the place is full of life.

Lovely place in every way. We were served by Andreas who made it evening even more pleasurable. He was fun, friendly, helped us to chose meal & drink. Top notch service

Great place great atmosphere but poor food. They are really trying hard but the British can't do this job. I think you should stick to the snacks.

Lovely little place by the canal. Was here for the Euro 24 finals. The place was full but the service was never lacking. Didn't order much food but the sweet potatoe fries were excellent. The gnocchi not so much. Excellent place.

Lovely canal side restaurant in Little Venice with a beautiful terrace. Very attentive service and good food.

Great ambience and a super night for watching football and chat

Elegant, lovely view, tasty food, good portion, freindly service.

Would go back for a plate of the lemon orzo alone. Nice setting and good food. Manners exemplified in their service 👍

Burgers were a bit dry. More sauce needed inside. however it was generally a nice place with good service.

Perfect for the summer day as has a terrace and gets evening sun! Service is excellent!

This restaurant has an incredible terrace overlooking the canal. All the food we ordered was delicious, the service was prompt and attentive and for the location, the price was reasonable. 10/10

Not great quality for the price. My friend had the same opinion.

The Waterway in Paddington is an absolute gem! There's a wide selection of food and drinks to choose from. It's a very popular spot, so the outdoor seating fills up quickly, especially in the summer. However, the indoor seating is also cozy and inviting. The price is fair, and the food and desserts are all freshly prepared on-site. I highly recommend the prawns and the steak. The beautiful and stylish ambiance, combined with excellent cuisine and friendly service, ensures a delightful evening. Five stars!

Absolutely terrible food. I think most items were from frozen or pre made and reheated. The service wasn’t much better. Will never go back. Such a shame for a great looking restaurant and location.

So bad!! We had table and table and he took from us let us drink outside the restaurant! That wasn’t nice, we all had food and drinks .. he said that the table was booked but nobody came ! Sooo lame!

DON’T WASTE YOUR TIME! The food was awful; the burrata was tough, the fried ravioli that were supposed to be truffle were dry and tasteless, the lamb was overcooked and seemed to be reheated, the rice and chicken salad had no dressing or seasoning and didn’t come with olive oil or vinegar until we asked, the chips were cold as was the crème brûlée. We asked for water twice and while the glasses arrived the water didn’t. When we shared our feedback with the managers (one woman and an older gentleman) they made excuses, he actually told us that “water doesn’t come to the table automatically like it does in the US”. Yes we are Americans but we have lived around the corner for 12 years. We will never be back which is a shame because the location is amazing and we have shared this review far and wide.

hunt was the worst server, i’ve never encountered such bad service from someone

Beautiful setting for warm summer evening. Above average food, great drinks and friendly service.

An excellent restaurant, lovely views of the water and superb value.

It’s hard to beat the front terrace, one of the best places in London to eat outside on a sunny day, overlooking the canal. Kid friendly too!

Fantastic spot by the waterway (you shouldn't be shocked by that)! Fast service and great food.

Welcoming and kind staff. Quality food, well prepared. Cozy environment

Lovely location and ambience. Our food was not really "made to order" - all of the dishes felt pre-made and not even reheated properly (steak was cold, same for the lamb). At least the after meal expresso was hot. Not sure if the location makes up for the quality of the food...

Great product and service in a wonderful setting

A lovely place with a great view. I love coming here for a drink in the evening, a simple coffee or sometimes a bite to eat. Everything I've had here so far has been great and I keep coming back!

Very tasty plates on a decking right by the canal. Great views and ambience. Service quite stressed and a bit hit and miss.

Fantastic evening at the Waterway. Stumbled across it after googling dinner places when drinking at the Warwick Castle. Upon arrival the excellent service commenced and all drinks and food were exceptional. Special shout of to Harshika who waited our table - fantastic service. Look forward to returning.

Lovely vibe really friendly staff. Lovely food

I recently visited The Waterway and had an overall positive experience. However, the only downside was the bartenders, who I feel might not be suited for their positions. The drinks and cocktails, in general, did not meet the expected standard. On the other hand, the food was okay, and the service provided by the staff was excellent.

Only had drinks but arrived quickly and the atmosphere was good and lovely

Fab meal here with my girlfriends. The food was delicious & the staff were very friendly & accommodating. That combined with the lovely spot on the canal make this place a winner. Highly recommend!

The restaurant offers decent food and a pleasant atmosphere. However, the waiting time to place our order was noticeably long, which detracted from the overall experience. If the service speed could be improved, it would be a much more enjoyable dining spot.