Waterfront Tea Room in Cotswold

Went here on the 1st visit and the food was very good and plenty of it. We had the stack. Friendly staff and most importantly our four legged friend was allowed in.

Went for breakfast ,I have to say it was lovely I don't understand the comments about the staff as they where incredible Thank you Steve and karen

Went here on a casual day out. The people who run this are not cut out for customer service. Bad attitude towards everyone and act like you are problem and they are doing you a favor. Why are you even running such a business if you hate people so much? Expensive too. Like a terrible version of fawlty towers.I recommend you walk a bit further down to one of the other places.

Had a late lunch here, longing for a pot of tea which when arrived was piping hot and delicious. Food we also hot (I can’t abide cold food) and lots of it. The young ladies were so polite and helpful. Couldn’t fault it really

Attempted to purchase Ice cream with our two young children. The lady abruptly asked us if we had masks. We didn’t due to lifting of restrictions/being outdoor. She was clearly unhappy about this, and told me to stay back, I had no intention of getting close. When the guy in front moved to the far right of the van to pay, collect his ice cream I edged forwards in the line/made eye contact with the woman. I was met with ‘keep back I’m still serving someone’. I’ve never felt so dirty for purely breathing. I feel the staff are confused, they cannot uphold a business by expecting the world to meet their needs, they are clearly terrified of the general public, therefore should consider not working directly with them.

Despite government regulations meaning no one needs to wear a mask the (I assume) owner has decided to enforce his own policy. I explained I’m medically exempt and he said he didn’t care. So I’ve been discriminated against due to a protected characteristic. Which is against the law. I begrudgingly sent kids to get their own ice cream as I’d promised them one.

We went to visit the ice cream stall which is located outdoors on the premises, and before we could even join the queue, the guy in the stall stuck his head out and ordered us to put on masks. We told him politely we were exempt, and he said we had to prove it (which is nonsense, our medical information is not the business of some guy selling ice cream out of a van). We told him we didn't have proof, and he said he wouldn't serve us because we were not wearing masks. He then started getting all sarcastic with us. Not only was it ridiculous because we were outdoors anyway, but I have to imagine it's actually criminal to explicitly refuse service to someone on medical grounds. I'll be looking into what I can do about this because it's completely unacceptable. Would he act this way if it was a person in a wheelchair, or even an old person who couldn't wear a mask? Anyway, I'm glad I realised how horrible the place is before spending my money there. The ice cream place a 2 minute walk away was great and served us with no hassle at all. I only wish I'd made a bigger scene at this place so everyone else in the queue could see how bad the service was before spending their money there. Looking at the rest of these reviews, I wish I'd looked them up before even showing up as it seems to be a recurring theme there.

Visited the ice cream parlour on a busy Sunday afternoon and what an appalling set up it was! There was one poor lady doing everything whilst another guy literally stood and watched her do it! There was a huge queue and she was there taking orders, making tea, coffee, waffles, serving ice cream and trying to take payment while this lazy guy literally stood by watching her struggle and the queue form. I ask him if I could pay him whilst she served and his response was "I suppose so!" On top of that, they DON'T GIVE CHANGE if you pay by cash and its a minimum spend of £5 for card transactions (which I'm pretty sure is illegal now) and they don't give receipts either. This is a dodgy, money scamming outfit. Don't waste your time and money, go anywhere but here.

A nice little cafe by the waterfront to enjoy a cuppa and cakes. Ambience is nice and nostalgic, graced by friendly service. Cakes are just average.

Lovely little tea room with the most amazing home made cakes! Can thoroughly recommend the carrot cake!

Nice little cafe serving the usual sort of paninis etc. We ordered a variety of food and drink which despite the owner being on his own came out quickly and efficiently all cooked well and did the job.

Although the gentleman was in his own. We were saved quickly. He was very friendly. Food was lovely. Would recommend

WE visited on a hot, busy August afternoon and were pleasantly surprise at the friendly and speedy service from the gentleman owner. The cream tea was very welcome and served quickly despite the number of people visiting.

We visited as two families for cream teas. The owner was very apologetic as he was very busy and was struggling to accommodate as he was working alone. Despite this, he served us with 4 gorgeous cream teas, with freshly made scones and clotted cream. This tearoom was a gem and the owner was friendly and chatty. I don’t know how he copes as despite putting up ‘closed’ signs, people continued to come in and demand food and drinks. He politely served everyone, even after saying he was closed. I think this is a very challenging place to run a business due to the high number of tourists and I don’t envy the owner his job but he did remarkably well for being the only member of staff!

I am just returning from a day out with my family in Bourton. The ice cream cone my 2 year old was finished with was ready for disposal. I saw a bin outside an unrelated ice cream van. I dropped it in. The owner of this place came out of the tea room and literally told me to put my effing rubbish somewhere else. In front of a 2 year old, 3 year old and grandparents. Please do not give this man any patronage!!!!!!

Firstly it's not clear that the ice cream van at the front and the coffee shop are not the same business, however the man in the coffee shop will make you painfully aware of this when you try to order. The lady serving ice cream...

We were in Bourton for a family day out and after a picnic lunch we were planning to walk round the village and then get an ice cream. Our eldest (5 years old) was suddenly desperate for the toilet so we popped over to the...

We visited the tea room with our family who were visiting from Australia. The man serving was so rude I we were quite shocked, I ordered & asked for an extra shot in the americano only to be told very sharply there are already 2!!...

After a long journey we decided to stop for a coffee so we could feed our 3 month year old baby. When we arrived there was only one other family in there and lots of free tables (there was 6 of us including the baby)....

Worst coustomer service I’ve ever had, even tho the place was empty they didn’t want us taking up tables as we only ordered a round of coffees. No wonder it was empty. Coffee was also poor. Wouldn’t recommend

Had a cheese and bacon burger it was the best! And my nephew loved his chicken goujons and he's so fussy! Fab service, lovely staff, lovely cozy place :) all thumbs up!

Had scampi n double cooked chips. They were to die for. Then washed down with a lovely cup of tea. Dont walk by call in and try.

If this review was based only on the ice creams, they would have had a 5 star rating. Based solely on the price it would have been a 1 star!!!!!!!!!!!!

I hate writing bad reviews but this place needs so much improvement! It could be so much better! So listen up management.... 1. Please tidy up your garden.... dead mice with worms in them are not a good look on your patio when customers are...

Cappuccino came with curdled foamed milk than looked like yoghurt. Could scoop it off of the top. Delicious.

We arrived in Bourton on the Water on Saturday evening to find most places closed. We noticed that this tearoom was still open and despite the owner of the cafe looking annoyed that we walked in we decided to give it a try anyway. After...

A small but efficient tearoom. There is a wide variety of very tasty food available, served rapidly and with a cheerful smile. A refreshing break.

THE best scones and cream in the whole wide world !!! Lovely staff, warm hospitality. I'll be back !!!

The cafe was less busy than some of the others. It had a lovely riverside setting. We had a lovely cream tea which was nice - with a large pot of tea. We had just visited Birdland so was nice to relax and watch the...

we only had coffee and cake but we probably did not pick the best establisment in Bourton. Service was OK but if you are going check out other places before visiting here.

I can only agree with what others have put regarding the welcome offered. My wife and I arrived late afternoon and we're looking to have a cup of tea before our dinner reservation that evening at a local restaurant. We saw people eating outside and,...

Called for coffee, showed to a table by the window. He then came for our order, we ordered 2 Lattes and a scone. I enjoyed the scone it was warm and with best butter very tasty. The coffee was good too. It was service with...

Probably the only tea rooms in the Cotswolds that don't offer just tea and coffee without a meal...unless (as the waiter said 'you can have it if you are prepared to wait a long time'!!). Disgusting....he was so stressed out...and the place inside was empty....

Hospitality not good at all lets the village down and in such a lovely setting,felt that of all the lovely places around we chose the wrong one completely

Passing through Bourton in early March, I was looking forward to afternoon tea in one of the delightful tearooms I had previously visited. Sadly, although tea was available after noon, it was not available after lunch on a quiet weekday as most tearooms closed early....

Had the misfortune to blunder in for a light lunch after a walk yesterday. Great location but suggest avoiding at all costs. Food was edible but nothing more than that. The big flaw is that owners (?) seem temperamentally unsuited to working in hospitality. Numerous...

We stayed in the Cotswolds for a weekend and thought we would try this cafe as it is situated on the waterfront in Bourton on the water a lovely place. The cafe was mediocre at best the coffee was ok and cake was nothing special....

I visited this little tea room on the hunt for a nice cream tea whilst visiting the area with my wife. As soon as we walked in you could cut the atmosphere with a knife, we were basically ignored by the front of house and...

6 of us and a toddler went in to have a hot drink and a cake and after my partner ordered a coffee and hot chocolate was told we had to order food. He told them we were part of a large group and they...

Came to this cafe today and was shocked and appalled to be told how much money we had to spend! Popped in for a drink and a cake and once we placed the order we were then asked if we wanted anything else because their...

A pleasant spot just in front of the water and with views of the bridge, it’s fairly cotemporary inside with just a couple of old beams on the ceiling being the only thing of any historical note. We were there for a light lunch and...

Solid decent tearoom; in crowded bourbon, more of case of where you can get in than choice but hit on decent one here.

We popped in here last Sunday afternoon. You can't really see what it's like from the outside so we popped in and wasn't as cosy as we expected but decided we'd give it a try. There was a few tables free and I asked the...

Visited and had a Cotswold afternoon tea. Scone was lovely and fresh, restaurant was compact and cosy with a warm welcome from the staff. Only disappointment was the jam was from Essex and the clotted cream from Cornwall so could it really be classed as...

The man who served us was abrupt to the point of being rude. We were told that there was a £4.50 minimum spend, which was fine as we planned to order food. There was a lot of shouting, and at one point swearing, between the...

Went for a coffee, we were greeted by a man who stated £4.50 minimum spend. My boyfriend said no problem we will have coffee and cake. Tables of 4 reserved so only 4 people sat. Cramped and small space. Man was having a bad day...

Great location, but little else positive. Soup was hot, but, at best, average taste. The toilet facilities were dirty and the toilet seat loose. Surely we can do better in this lovely tourist location.

Called in for a piece of cake and Assam tea. Very pleasing, quaint with a lovely view. Typical of what one would expect, Prices acceptable

My wife and I visited Bourton-on-the-Water for a midweek day out with our 3 year old grandson. We had passed several places to eat but chose this due to it's pleasant location. Although it was a lovely day we decided to sit inside. We found...

Had lovely afternoon cream tea which was goid value for money in this charming little tearoom, sat inside due to weather, friendly staff and nice atmosphere. Lovely addition to our already beautiful day in Bourton.

We came in on a Saturday afternoon around 2 o'clock intending to have drinks and some cake. We were seated at an empty table straight away, then ordered two coffees, a soft drink, and a cake. Upon placing the order we were told by the...

A cosy atmosphere. The service was very good, staff were friendly and polite. After ordering our food at the bar we didn't have to wait long for it to arrive. The meals were cooked as per our requests and were very tasty.

We visited this tearoom for lunch and was greeted with friendly faces and a good food menu. The staff were very helpful and welcoming, and the food was fresh and tasty. Definitely recommend to all

We had a lovely cream tea on our first visit and liked it so much that we went back the next day for another one, on our third visit we had a good midday meal, it was very popular and the staff were all very...

There are better cafes to spend time and money in along the waterfront. Disappointing, waited over half an hour for one latte and a glass of coke. There was a table of 8 Chinese turned away because the chef wasn't ready and told to try...

Nice food but the owner was very rude and needs to brush up on his interpersonal skills! On the plus side the food we ordered was nice.

The food is delicious. We sat in the outside garden and it had the river view. We tried the soup and starter and both were yummy.

Came here to shelter from some fine rain as there was plenty of cover under the umbrella. Ordered an Americano with milk on the side and was told this would be served to us. Found this strange as normally a coffee is given straight away....

Lovely positioning by the waterside made us chose to sit there for a coffee. After about 20mins of waiting we just about to go and see if we had been forgotten when we were served half a cup of coffee each! At those prices really...

Good to sit outside and enjoy our Jacket Potatoes filled with Cheese and watch the ongoing activities.

we called in for a cup of tea and scone after a day visiting the area, the staff were very friendly and attentive which made us feel very welcome and relaxed, the tea was one of the nicest cups of tea I have had in...

My wife and I had a light lunch in this restaurant. We had a ham and cheese sandwich on panini bread, with French fries. We also had some white wine. The owner and the waitress were very friendly and we enjoyed the sandwich.

We visited for tea and cake and both were delicious. We sat outside at a lovely table with a view which was amazing. Attentive staff. Well worth a visit.

This place doesn't look very appealing from the outside but given its location next to the stream and it's outside eating area (as we had a dog) we gave it a try. There were four of us and we just wanted tea and cake but...

What a gorgeous little village this tea room is set in. The is a small river running through the village with lots of small pedestrian bridges crossing it. There is nearby parking a short walk away and various different shops and attractions. A great place...

We had a light snack / cream tea ahead of going to the motor museum. Food was pretty good, service was ok and the setting was great as we were able to sit outside despite going in early April. Nothing special but there were no...

We stopped in for a quick afternoon creamed tea on a recent trip to the Cotswolds. The scones were some of the best we've had. Order and pay at the counter, and then they bring you your tea.

Delicious food, maybe a little overpriced,but probably paying for location nice view, family friendly

We attempted to have lunch here but walked out. Couldn't see anything for young children, so went to the counter. Rude woman on counter announced we don't do bread (therefore our 2 year old could not have a simple sandwich made). She said we have...

We went here for lunch as it looked busy from the outside and we were starving after a long journey! We both had a jacket potato with tuna £6.95 each and an extra £1 for a sprinkle of cheese so £9 for a jacket potato!...

Food was good but please get your door mended we were freezing my grandchildren must have got up at least a dozen times to click door too. Yes customers are very rude not closing doors but you could get the door mended lots of people...

Went in for a takeaway coffee, asked what the selection was. The woman at the till replied: 'Black coffee...and normal milk.' She had no further suggestions. Obviously I didn't stay.

Meine Englischlehrerin und ich gönnten uns einen kleinen Ausflug und fanden dabei diesen hübschen, kleinen Tea Room. Die Kuchen auf...

私はジャケットポテトを食べたのですが、ジャケットポテトは注文の際に中身を選びます。これはチーズとハム。他にはサーモンなん...

The lady at the till was new, and really nice. As she was new, she wasn't familiar with the till, so went to ask for assistance from someone in the kitchen. The next we heard was a lady in the kitchen yelling at her, "If...

This tearoom is fine if you just want a coffee and a cake, but if you're thinking of have lunch, then don't bother! My husband ordered a toasted panini with fries, which cost approx £9 and I ordered soup of the day with 'warm crusty...

I've attached a picture of my lunch. £8. I'm sure you will all agree it's nothing short of pathetic. Warm glass of Coke, tuna that tasted like cat food in a crimated baguette that a homeless dog what have turned his nose up at. Paid...

ロンドンからのコッツウォルズ地方へのツアーで立ち寄った小さな町のレストランです。家族経営の小さなレストランで内装はシンプ...

My sister and I stopped by for some cake and tea. Mine was a tad dry and her carrot cake was good but not fantastic. The young ladies working were friendly and provided very good service.

Called in for lunch on a wet sunday in november. Food is ok, service is good, prices are what you would expect. Queue for the one toilet up a spiral staircase. There is a vast choice in bourton so propably would go elsewhere next time.

The restaurant is lovely and cosy but that is the only good thing about this place. The scone was flaky and the jam was flavourless. Not a recommended place to have tea!

A lovely setting , fast service , ordered cream teas , the scones were lovely as was the plentiful portion of clotted cream , however sadly the jam was served in plastic containers not a problem in itself if the jam had even the slightest...

ボートンオンザ　ウオーターの中心を流れる川沿いにある　レストラン 昼食は食べれない時間だったので　スコーンを食べました。...

Great building, views etc but very young staff, plastic tables, (we had to mend a leg which fell off) lukewarm coffee, fruit cake which probably is home-made but was 2 - 3 days old (dry) mini cod had a lot of batter on, etc etc

We visited bourbon on the water for the day there's a wide choice of places to eat but came across this place and well I was pleasantly surprised we had panini and chips and they were beautiful very filling and tasty and it was lovely...

Good scones and cream. Coffee and green tea. Staff friendly. Only problem was wasps which is a problem for all establishments in the area.

Good location in village centre near the river. Plenty of choice for drinks and snacks. A enjoyable place to relax.

日帰りツアーのランチ休憩時に立ち寄りました。注文して比較的すぐにサーブされたので、短い休憩時間でもいらいらせずに軽食をと...

川に面したテラスがあって、賑わっていたので昼食を食べようと入りました。 店の都合で昼食は食べれませんでしたが代わりにスコ...

We had walked round the Model Village and the rest of the real village so were ready for a drink and sit down. It was lovely to find an empty table outside and the cream tea service was very quick indeed. The scones were generous...

Nice little tea room. Staff nice. Trip to the toilet fun... swirling stair case. Fancy a drink worth a visit

Had cream tea here with my husband. The scones weren't the best and the jam was processed that came in pre-packaged containers. The view is beautiful though.

We stopped here for some tea and scones. The scones were good but came with cheap jam in plastic prepackaged containers. The outdoor seating has a great view of the High Street with great people watching but the furniture is cheap. If you're looking for...

Very crowded tea room in that there are too many tables for the size of the room. If you managed to find a table the staff had to ask you to move to access other diners with their orders. Staff could see we had a...

We enjoyed a lovely afternoon tea/coffee and scones sitting right on the edge of the stream. Lovely setting.

Went there for lunch. Soup of the day was on the menu but when I ordered it was told there was no soup. I then ordered a cheese and tomato sandwich but was told there was no tomato left!! At this point I considered leaving...

We love this place! Went back today and sadly the garlic bread that my partner was so desperate to have was no longer on their menu which forced us to try something new and we weren't disappointed! A welcoming restaurant, really friendly service with great...

Visited the tea room on Easter Sunday with my Daughter. We ordered a cream tea but was bitterly disappointed with the whole experience. The scones seemed nice enough, the packet jam doesn't was nothing special but the cream was horrible! Don't know if it had...

stopped at Bourton on the Water for afternoon tea and chose this Tea Room and were not disappointed. The place was quiet and very clean and comfortable. The waitress was extremely pleasant and helpful and there were some lovely homemade cakes on offer. Having asked...

First time we have been there. We had a cream tea which was very competitive. The scones were absolutely delicious . Will certainly visit again. The cream tea costs £4.50 and includes two scones, James and cream including a pot of tea for one. The...