Warrens Bakery Roborough in Plymouth

Best carvery in Plymouth no doubt about it. The meat is always so soft and tender, hardly any fat on the beef and get plenty of it. There’s a huge selection of veg, more than you can think of. There’s kitchen staff seem nice enough but some of the bar staff/waiters are so miserable and seem like they cannot be bothered to serve you. You need to book to avoid disappointment or you may have a very long wait for a table

The food is incredible. Lamb chun chun is unbelievable. The best curry in plymouth

The owners of the chain and the delivery offshoot made a reasonable fist of running this place but after months of lockdown closure the company have decided to cease trading on this site and in this city and many others.

It appears that the staff had someone compose the previous review early hours this morning. As last night I ordered from this place and after being spoken to so badly, I asked for her name, she refused to provide it. I have never encountered such discourtesy before. I placed an order and clearly communicated my preferences, especially since she specifically stated that the chicken chow mein came with barbecue sauce. I also asked do they do egg for the rice. The lady stated yes. I clearly remember my conversations, even when I first called the receptionist was distracted and kept telling me to hold. Instead of receiving egg fried rice or chicken chow mein, I was only given special fried rice. While I understand that mistakes happen, I was shocked by the bad attitude I faced when I called. She wouldn't acknowledge her error or even accept there was a miscommunication. (maybe if she listened and concentrated when I was on the phone). There are two young girls at the desk taking orders, and unfortunately, their immature behaviour and lack of customer service are hurting this business. Aside from the review that was evidently written by one of their friends, early hours this morning, stating her name, you'll find that the most recent feedback highlights the poor attitude of the customer service. However, the delivery personnel were very polite and genuinely apologetic about the situation. Why not have them at the reception instead? First point of contact is very important. I currently will not be placing any more orders here. But maybe an apology would be helpful. Your staff could benefit from basic customer service training, as the receptionist seems unable to handle basic complaints. I assume you also allow them to respond to customers reviews on here, as some replies are very unprofessional. Their replies sometimes suggest a refusal to accept that their customer service was inadequate, showing in capability of learning and willingness to provide better service.