Waitrose & Partners St Ives in Huntingdonshire

Great products and fast service

first to let you know that I worked for Waitrose in Putney Bridge in London in 96/98 I am using Waitrose in Cambridge and now Newmarket, so I do know a lot as customer regarding not only Waitrose but most the big chains in the retailing . Yesterday 15 October 2024 at 10.30 am I was at Waitrose in St Ives (Cambridgeshire) here the main points Untidy with empty shelves and not facing up Bakery for fresh bread not available for issues Reduced food for expiring date nearly expensive as normal price I wanted to pay by cash and cahier not available if I needed the colleague it would call for me I asked to speak with the manager and I described the St Ives Waitrose a disaster in the poor system not equal to the standard of others Waitrose Worse than this you could not reach James

Not the most spacious or well designed Waitrose store but easy parking outside the door and large product range. Good position off town centre.Just refurbished.

Today we Parked at waitrose to do some top up shopping we were literally there for 50 mins & someone with a redish car scraped our car all on the side. We were disappointed that the cameras was not on... however, Harvey was fantastic and he tried to help as much as he could & he went and called james. Harvey was very responsible & concerned as well as king & helpful. He also suggested that we also check with the library, we hope the person responsible is found but falling that our life is much richer that we met a person like Harvey . Young, kind, caring & responsible.

Staff is very helpful, but the shop is pretty small.

replaced most checkouts with self-checkouts. less human jobs, more robots!

Clean, value for money especially there own products! Really friendly staff and you can have a laugh with! Aa D76

Good selection of products. Friendly staff

My 94 year old father who is almost totally blind uses this store every week. He always says how kind the staff are, helping him to do his shopping, but, today, the young lady went above and beyond! She assisted him with his shopping, put it through the till and then walked him to the bus stop with an umbrella as it was raining heavily. As I live in Dorset it means a lot to know people are helping him to live independently for as long as possible. Thank you Waitrose! Customer service at its best.

Life saver. So many items. A bit pricey but if you use the waitrose card you will get regular discounts.

Last month I bought one bag of the 4triple Belgian chocolate cookies - were delicious, the best cookies I ever had, yesterday went there and bought two bags of these cookies, very very disappointed (hard as a rock), I came specially for them, I will never buy them again, such a shame 😭

Always find staff very pleasant and helpful.

Very low in fruit and veg. Struggled to find gluten free.The staff are great and the location good.

A bit expensive but... The quality is good

No 1kg bags of Cadbury Mini Eggs! If you are fat and need your fix, finding an empty shelf is not the one. Don't make these so elite that they are like the unicorn of chocolate.

Bought some pistachios in mid January, opened a week later and after eating some, bit into one that was badly off. It tasted bitter and acidic, likely rotten or infested. I emailed customer service with all relevant details, and they have since done nothing aside from log the incident. I am surprised at how poor not only the quality is, but also how poor customer services are. Disgusting.

Most of the times I'm not happy with the staff members, however Fiona at the self service check out was very kind few days ago, and appreciated her great customer service. The quality of the items in Waitrose is great as always, I buy meat, vegetables, etc. only from them.

never ever in my life, I experienced so professional customer service. Very young man @ meet counter was so professional that it took my shoes off!!!!

A warm and friendly little branch with convenient parking.

Very clean store, but was surprised to have to pay to park in a supermarket car park.

Not the best, opens way past 8.00. Staff sees customers as a big disturbance.

Picked up some great bargains in the reduced aisle.

Some good products here, small gluten free section could be better. Good selection of beers, wine, spirits. Self service check out option aid speedy exit. Expensive if you're doing a weekly shop.

Did you know that dom off the chris moyles breakfast show on radio X once work in this shop!!... And he constantly goes on about it on the show.

Was told a new till would be opened but no-one came for a few minutes, so when we were served they comp'd us a bottle of wine. Result!

Nice calm place to shop. Scan and shop with your phone.

Very close to home so no heaving shopping around. Do regular shop and house bits as well. Staff are helpful and friendly. Only wish they did more English meats!

A good place to shop and friendly helpful staff.

Always good variety of good quality products

Took an elderly lady to pick up her debit card she had left & the staff were really friendly & helpful

Last minute shop today, not being rushed to complete my purchases which was appreciated.

More expensive than other supermarkets, so I hardly ever go there.

Prices bit exoensive .do nice desserts .

Good little waitrose store with good parking, atm and self service checkouts (card only) never feels too busy Lovely deli, fish and meats Often have good reductions on the fish counter in the evenings , so good for grabbing some bargain supper items If I have one negative point its wifi/network signal - with most people having an phone app to use alongside the shopping, it is almost impossible to activate your Waitrose card / money off vouchers in store as there is no signal, same for launching Google pay - I have to do this in the carpark before entering

Awful experience. Store is old and outdated. Staff using inappropriate comments during my checkout experience.

Pricy but good quality and service

Poor range, parking arrangements not very good, have to pay to park then claim it back in store, not ideal.

Always a good selection of delicious food if your looking for something special or just the basics. Good Christmas selection of you want something special.

Great supermarket, lots of unusual bits that you don’t find in other supermarkets.

The range of goods stocked by Waitrose seems to be reducing. I've noticed the quality of the baked goods has declined and the staff don't seem as aware of customers add they did a few years ago. Not as pleasant a shopping experience as it used to be.

Free coffee back and enjoyed for first time since covid. Pity they stopped free newspapers. No sugared almonds in yet.

Great products and a wide variety of products to suit all budgets. Lovely fresh vegetables and bakery along with the deli counter and confectionary. Lovely staff always friendly and smiley.

I recommend the fresh Scottish salmon from behind the counter. After baking, you'll lick your fingers! On Fridays at a promotional price of -20%. Thank you for the nice service, always with a smile 😊

In mobility scooter. Partners could not be more pleasant and helpful. Nothing is too much bother. It is always clean. Fab range of products. Fresh produce always perfect. Love trying the recipes. Advice on products always on hand. Very competitive prices and best quality. P.S. before I was incapacitated the partners were the same. Very much appreciated. Thanks Waitrose.

Staff really really friendly...

I was looking for dried ancho chillis for a weird recipe i was trying. Only waitrose had them... it seems good for this sort of stuff.

Found what I went in for, clean, tidy and polite staff

Food was really good today for a change Service is never great here and today was no exception

Really helpful member of staff called Alex offered us his help to us in finding the yogurts we were looking for, and even went to the store room to search them out. More staff like Alex please!

Very Expensive, nice staff though

Decent shopping experience with good quality produce.

Love it ,great produce,And the staff are lovely

Quality products and the staff are, friendly, helpful and very polite

Friendly, helpful staff and a good selection of quality goods.

Excellent service today picking up my Christmas meat and other groceries

Meat selection was poor, but it was Sunday afternoon. What was left, was too expensive. Shop was clean and not too crowded. Polite staff.

Visiting family but popped in here for a few supplies as we were self-catering. Good little shop that sold a few items we'd not seen in our local Waitrose in the West.

Excellent large car park adjacent to store. Well stocked shelves and not at all busy. Impressive meat and fish counters with helpful 'butcher'. A good shopping experience.

All the usual Waitrose goodies plenty of parking good for the weekly shop

Didn't buy anything, bit it was alright

Very odd store. It was very cramped so not great when busy. The shelves were also very empty, only came out with 1 of 5 items I intended to purchase. You also have to pay for parking even if doing a click and collect.

First class got all I needed allow can see shortages starting to occur

Excellent contact with all the staff. Thank you.

Parking was free although car parking was a little confusing at times. The building was clean and as staff were closing down the butchery and fishmonger depth. Shelves weren't badly stocked for close of day. Biggest problem only 2 staff on tills and still some of us prefer the human touch. Not too big a problem but could be with more people. Staff polite and friendly.

Great snacks, sandwiches and produce which fuelled us for the long drive home

I consider them the best. Spotlessly clean Deli counter with well stocked shelves throughout the store. Friendly & professional staff too.

The store was nicely laid out and a good range of products in each isle. I when I got to the water isle I asked an employee if they had anymore of the water that I was looking and I got rudely shot down and they walked away as if I wasn’t important enough. Don’t judge customers the way they are dressed either we all work at some point in the day and some of us don’t wear suits.

Very friendly staff , tones of different varieties for any taste bud... and excellent cheeses

No social distancing, poorly organized for collection of slow cooker

It is the best place to shop in St Ives

Some people soo bad behaviour i don't like attitude people

Two people on door managing the customers. Who were marvellous.

Got what I ordered on place and pick up,shelves were looking bare ,bit of a concern..

Why does no one socially distance

Wow! Love this store! Wish our Waitrose in central Cambridge was this good!! 🙄😞

Love this little shop, great for veggie and vegan snacks too!

Great place with almost everything you need (didn't find envelopes). Food is of course amazing and staff are lovely.

Clean well stocked, friendly staff

Best on quality food specially the fresh meat and seafood section....

Always quiet and staff are very efficient and friendly

Great food and really easy click and collect

Lovely staff but needs better bike parking. Low capacity and low quality.

Nice local shop in huntingdon shire

Staff extremely polite and willing to go the extra mile to help.

Staff exceptionally helpful and following all guidelines

Excellent to have a Waitrose in St Ives. Perfect location and great to be able to collect John Lewis parcels from here. Only downside is the pay and display car park

Really disorganised, long queues to get in and a seemingly random entry process policed by people with no clue of what to do. Once you finally get in it really doesn't improve much, sparse shelves and moody sellers more interested in discussing their personal conquests and how bad the job is with other colleagues than at least pretending to be interested in doing what they are lucky to be employed to do.

Typical Waitrose, good selection of products. Good carpark but you have to pay, cashback at till after purchase. If you are sightseeing in St Ives the best bet is the Park and Ride about 5 mins walk. This is free for 18 hours.

Always a fresh range of food and a pleasure to shop here.

Day at work however really enjoyed the day on duty building/location is very atmospheric.

Large parking space and good food price

Small, friendly, great service, great food.

Good supermarket shame not got one near

It's always relaxing shopping at Waitrose.

Excellent choice and helpful staff. Recommended

Very confusing till layout for baskets. Store looks old and tired. Staff very friendly.

Easy access, great produce, quick through the tills.

Ki d man outside on foof duty watched my fog while I popped in

Had a great shopping experience there, friendly staff

Just bought a watermelon... Tastelike medicine... It's discusting