Waitrose & Partners Brighton in Brighton and Hove

Needlessly rude service from someone called Ruby today. I love Waitrose but I’ll avoid that awful person in future visits.

Used to be friendly in this store and I previously left a four star review. Seems like there has been a change of staff. The staff there now all seem rather fed up. Far friendlier in the Hove Tesco so I’ll probably go there now more often.

Lots of prepared and fresh food, good supermarket if you want to eat cheap

Buyer beware as if they sneak fresh products past you that go off the next day then the computer says no for an immediate exchange. Well they said nothing for 10ish mins as I waited for someone to come to the CS desk. Date was impossible to read with sunglasses and they’re no use to us so i left them for the food bank. The least they could have done is refund one of the packs / bogof on some replacements. Sure they’re not obliged but everyone doesn’t do this so thats a silly argument. Looks like a waitrose but doesn’t feel like one. Win the argument, lose the customer.

Very fresh clean store..I buy knosher products and was a little disappointed at size of range but lovely produce

I tried their sourdough white. Stale. 2 days old at least. Usually I bake my own bread; I know what is fresh and what is old. Waitrose sells stale bread as fresh. It's so sad. Aldi's sourdough boule is fresher and cheaper. My home made white tin makes Waitrose's "fresh" bread look like dog food. Edit Summer 2024: I didn't try their bread again! However I do go in occasionally as they have some excellent Cheddar and sometimes some truly great deals on ale and spirits. But if you're on Western Road, Brighton don't buy your bread here, go to Real Patisserie and get real bread, or make your own. I amended my rating from one to four stars as they are so polite and after I've snagged my discounted booze and cheese I get a free coffee too!

Doh! More rotten food from this branch. I really need to remember my own reviews. Be careful about quality and freshness in this store. You need to carefully check any fresh produce. You will be surprised how much is off.

The one in Hove has a meat counter where they don’t ignore you

I'm talking about an experience I had on Tuesday, I went to the self-checkout to pay for my items, and so I waited after the checkouts for my friend who had finished paying for his items. While waiting on the side, the person in charge of the automatic cash registers comes to call me telling me that people at the automatic cash registers were refused payment and that they left, I did not see these people, they must have had the same age as me, she told me that they were my friends so I absolutely didn't know these people, she grabbed my arm and forced me to pay the amount which was 8€ because either They were my friends even though I didn't know these people, and yet I told him again. she wanted to scare me and took advantage of my vulnerability of not being comfortable with English because I am French and on a language trip. I explained to her a lot of times that I didn't know these people but she didn't want to hear anything, she told me that she had the cameras etc? I don't see the connection, it's not me on the cameras, but she said it in a way that made me panic so I paid out of fear even though I had nothing to do with it. It's shameful ma'am

Everything about the food and wine in Waitrose is delicious, the shop is fabulously well stocked, the staff are lovely and the price of course reflects the higher level of service. 😋

I don't normally review supermarkets but I loved the customer service here. Really friendly and helpful. There is free parking provided you leavr within an hour and a half

High quality products at reasonable prices

There seems to have been a re-organisation of the fruit and veg section in recent weeks. The choice seems to have been greatly reduced but more concerning is that virtually everything is wrapped in massive amounts of plastic. An example are the apples, where you used to have at least 4 or 5 loose varieties. Now there is just the one with everything else in plastic. This is a disgusting example of not caring at all about the environment and noticeably very different from say Sainsbury’s in New England Street.

Great supermarket - my only 'minor' moan is that they keep running low on vegetables.

Always an expensive pleasure. Great and plentiful staff

Worst service ever ,security and manger are sooo arragonat ,very dissapointed I have been there many time lliteralky I’m a prime customer to them but insulted very badly ,going to be file case against them

Good service with friendly Partners.

Really nice store, helpful staff. But no loo’s !!! Waitrose not like you to let the customer down. Would have been 4 Star, but no loo’s is never good for a Supermarket.

Waitrose is more expensive than its competitors and apart from the deli, meat & fish counters, (which are first rate), is only average in quality and produce availability. Hence three stars from me.

Very helpful staff and no queues at the self checkout till

1pound a bag u should give half to the charity robbery

Best supermarket in town? Shame it's so expensive and dropped newspaper deal at least has the coffee back now

Despite its upmarket reputation, there is a wide range of reasonably-priced own-brand items as well as the exotic choices that you can’t easily find in other supermarkets.

Was denied at the selfcheckout to buy a bottle of wine for having a valid North American ID(despite using it for over 5 years in the UK with no issues.) Went to another till with no issues. What a joke!!

Good food, excellent veggie/vegan choices, great staff. Post-Covid free coffee is back on too.

Full of older people who feel entitled to the whole place. Staff are okay, most are barely friendly. I shop here often and can say its an uncomfortable feeling every time. I like the items though and wish the store was situated in a part of Brighton that wasn't so up itself.

Good quality products, smiling staff. Nice vibe

Very friendly staff, decent opening hours, nice selection of products.

Ótimo supermercado, com muita variedade. Algumas coisas tem um preço muito bom, mas não é um lugar para fazer todas as compras de mês.

The classification of goods is not clear.I can’t find the place to buy the bread easily.And the category of bread is really limited.There’s no Hovis/Warburton bread,even the Waitrose bread is also limited.

A nice compact branch of the Waitrose chain with fish, meat, cheese and charcuterie counters plus fresh sushi rolls.

It's a large Waitrose with a good selection of food with friendly and helpful staff.

Great shop. Usually quite busy and isles of a little but good stock. Free parking for 1-hour 30 minutes.

Decent to sometimes very good products, although the layout is disheveled compared to other Waitroses and Waitrose as a company is, on the whole, grossly overrated. Some of the older staff could do with a refresher on customer service. On a couple of occasions I was quite rudely asked for ID as if I were a teenager again, but those days are long gone. They also spot check the bags of random customers as a security measure, which, though understandable given their handheld systems, is nevertheless a hassle and could be done far more nicely.

Gd big range off stuff big range on sift drinks and teas lots fresh food opsions too

Great quality and selection.....but busy busy!

I am still amazed at the wonderful service I had from the front desk after a pan item was missing from my delivery.

Great store, lovely and very helpful staff

I arrived to collect quite a heavy package of John Lewis crockery. The staff were so helpful. To get my huge parcel up to the car park meant I would take the lift. I'm a bit claustrophobic, however the lovely assistant took all in the lift and met me at the top of the stairs. Thank you to all who helped.

Very clean shop and well spaced but poor selection of some items

Appalling service at this store this morning. Popped in on my way to work to grab a pastry and drink. I look decent, dressed in work attire but likely because I am black, security follows me over to the pastries and stands behind me until I pick one and go to the till. I mention this to the lady at the till and her response is " but he's black himself" Actually, no he is not, he appears to be Asian but I suppose we all look the same to you. This level of ignorance this early in the morning in 2023 is appalling!! You must do better.

I have been using this store for at least 10 years. I shan’t be using it much longer. I understand that there are access problems because of all the roadworks, but that does not explain the absence of things on the shelf, the inability to find things you want because they’ve moved them without so much as a notification or even any directions to the new location. All in all, despite the quality of their produce, I shall have to find an alternative outlet

Should be ashamed of these prices. I just had to abandon my cart and walk out because I couldn’t afford the total. 5 items came to nearly £30. Dire times we’re living in when eating remotely healthy becomes a wealthy privilege. Want to realise how poor you are? Come to Waitrose for the most depressing shopping experience since supermarkets opened.

It was quite when l went. With some of the lights off it was nice and relaxing. The staff r always helpful and polite. I go there on a regular basis as I'm disabled and the staff r always willing 2 help especially when l need something on the top shelf.

Went into the store on Saturday and and stood right in-front of a customer services staff member with headphones on and asked him where the sandwiches were.. He then walked away so I followed thinking that he was leading me to sandwich aisle, however he went to the milk section. At this point I was confused and asked him again.. He replied that he didn't see me the first time and wasn't aware that I was following him... Obviously the headphones were obstructing his direct contact with customers and he wasn't able to multi-task.

Wide variety, good quality, great costumer service.

On my last visit about 2 hours before closing, all ice was sold out. Your staff and manager is so kind to get more supply from the cold storage. Every time I visited, all taff are helpful and kindness to serve

One of my favourite shops. From the name to the way they do business. I like the calmness, the high quality and presentation. For me is all around "I'm feeling good"

I totally recommend the chocolate twist that they sell in Waitrose.

Güleryüzlü personel teşekkürler

This store has a really small and badly designed car-park. It was really busy today and they had staff out to direct traffic but they were actually just standing and chilling out in the sun while the car park came to a grid lock. The store is dated and very cramped and stocks are always low. Waitrose need to find a larger Brighton site

Still a top supermarket, but this one is a bit tight in places (makes people a bit grumpy). The quality of the food is consistently 'Waitrose', a label of quality in itself. Like most supermarkets in 2022/23 some shelves are getting a bit 'thin'.

This has been the best location as I shop locally for groceries. The store is very clean and well stocked. They have a wide selection of goods from food, to cleaning supplies, detergents, etc. I’ve also noticed the prices are very competitive here and beat many of the other locations in the area. Would recommend taking a look for your grocery needs.

Good store on the main "high" street, near to the border with Hove that has a good selection of produce

Wonderful, really relaxed atmosphere.

Oggi 26 dicembre 2022 chiuso. Per noi italiani è una cosa che non succede in Italia.

Your security guard was very unfriendly and was harassing my sister and brother in law. This is very disturbing and disappointing.

Don't recommend this place , the workers there are so rude and they made us feel so uncomfortable overall it's really not good

Saturday night is the best time to go to wait rose. You some quality food at great prices. As always the staff are very friendly and helpful.

Lovely store though changed over the years since I was in last and very expensive

Its bigger and very well stocked

Always excellent customer service. I actually enjoy shopping here. Food is way better than M&S these days and not much more expensive

Still amazes me how they keep prices down for the quality. Many essential items cheaper and better than other supermarkets

Nice shopping experience not like the rudeness of sainsburys

Closes too early for my taste and also it’s a little messy and often crowded around 5 pm.

Not been here in a while, ok, I should not compare a high end supermarket to ASDA yet at the same time, it is so expensive, yogurt for example is twice the price.

Has pretty much all the goods you need for a supermarket of this size

Excellent bar good food and excellent service

Bit of a mess in brighton branch today, lot of people panic buying as shops are shut tomorrow, coupled with a failure of card system (probably outside waotrose control) but…. No scan and shop (not surprised the whole rack is falling apart) and self service checkout staffed only by one overworked person (who was very good) but one person isn’t enough really. Usual array of managers milling about customer service desk not doing very much.

Friendly, great selection and quality

Unfortunately just to small meaning limited range on non essentials for 5* but nothing they can do about that and otherwise it's a good supermarket

Ren, ryddig og godt utvalg av matvarer

A fine selection of groceries. Good range for lunch.

Good range of goods in ... clean and tidy ... Double check when you get a product that has a sign below it saying it's reduced as it may not be referring to the product above!! Good level of staffing so no long queues...

Conveniently located in Hove with onsite parking allowing for a large shop if needed. Good length of time provided for parking. Wide range of products on offer of good quality.

Empty salami and prosciutto saction

Clean and well stocked. As always great quality and value.

I shop here with pleasure all times. Fresh food and good choice of drinks.

Absolutely fantastic customer service tonight, I had a massive large food shop and the kids were really playing up bad, I was getting a large roast turkey for the weekend. The staff Vince and Amy rallied round unpacked my trolley, bagged up and gave the kids free toys. Simply marvellous outstanding service.

Deceptively large store. Alcohol selection impressive. The Waitrose partners are as to be expected helpful ,courteous and knowledgeable about the produce . Aisles always free of clutter, store tidy and well stocked.

Friendly and helpful staff, food always very good

Pleasant supermarket to shop in. Good quality.

Waitrose is just good. The guy at customer service was amazing. They hunted the store for an Easter egg that I liked and radioed in when found.

Classy supermarket. Great food and drink range

Superb wine! Thank you Clive for your help and advice. We all loved it. Many thanks!

Rude, seems they had to check my goods brought but didn't ask just rummage through my rucksack

Worked there in 1972. Great memories.

The kindest and friendliest staff in any supermarket I've ever been to. They always make me give that little bit more of myself that I wish I could give more of to all the important people in my life.

Lovely orchids, winner for birthdays and anniversaries

Very helpful and friendly staff.

Great location, very easy to access. The staff are always very helpful and there is always a wide variety of choices for everything. The shop isn't crazy huge which makes it easier to navigate than your average supermarket. However if you're new to Waitrose be wary of the prices - one of the most expensive supermarket chains in the country.

They got it all, and usually better quality than the other local competing supermarket chains.

A lot of duchy fruit and veg not available

This time Stefan the security guy let me park my bike inside. I appreciate this alot as its complicate to secure my bike outside because of all the quick releases. Well done, Waitrose!

Car park is absolutely banging, although it should be longer than an hour and a half limit, I usually spend at least 3 doing my weekly food shop.

Comfortable supermarket with a selection of produce that goes just a step further than the average supermarket. I was looking for advice for a good amount of cheese for a dinner party, and am impressed by the help I got from the man behind the counter. And what was so cool: you can taste the cheese before you buy! For an inner-city supermarket it has good parking.

One of the most comfortable shops, easy to get everything I need

Good food and sometimes pretty competitive prices, but staff have an attitude. Tip - don't lecture and be impolite to your customers.

I went in to pick up some Salmon for dinner, great selection of food and as it was late a lot of discounted items. Good location free parking easy in and out lots of self checkouts.

Nice easy shop to navigate with good quality products at fair prices.