Waganama in East Northamptonshire

We last visited this restaurant on 24 April this year. It was a very poor experience. I tried to contact the management to explain my thoughts but couldn’t so I wrote a TripAdvisor review. After many chats with them later and my offers of suggested changes to their systems and supervision I wondered if anythings changed……Marginally! Reception slightly improved. Trying to place an order or seeking assistance ..requiring a drink..or the bill. Still very difficult to 'catch the eye’ of the food service team who were NOT busy. I asked if there was a manager on duty and got a mumble reply that suggested more than one…….but nobody came to see us. I made a very bad choice. A tasteless grilled chicken ramen…..the chicken was grossly over cooked and therefore very dry and tough. I won’t make that mistake again. My wife chose much more wisely, Shu's 'skiok' chicken which she throughly enjoyed! The waiter did ask if it was all OK…my wife said it was wonderful, I said no, mine was tasteless and over cooked and he apologised. This establishment basically lacks good supervision to ensure that customers are being cared for. We like Wagamamas…but NOT THIS ONE!

First time going to a Wagamama. Had an amazing time. Matthew was very friendly and showed us to our table and took our order.

My husband and I arrived at this restaurant at 8:45 on 20/06. We were seated immediately and a drinks order taken, after a 20 minute wait I approached the bar and asked where our drinks were; throughout the time, we observed the waiting staff chatting and laughing around the bar. My query was dealt with in a dismissive manner and no apology was given. After another 10 minutes we finally got our drinks and our food was ordered, which came relatedly quickly. We asked for the bill, waited another 10 minutes and so decided to stand by our table to see if this would elicit any action from the staff. We were eventually given our bill. We were disappointed by the standard of service, especially when the restaurant was quite - there were only 10 tables being used in total, inside and out. We waited 30 minutes for a food order and drinks, then another 10 minutes for the bill. Also what is happening to the portion sizes? they seem to be shrinking!!

Went for Father's day meal with my son's and I cannot fault anything,waitress service was very helpful and friendly and food was delicious.I have been to many Wagamama's and this restaurant was definitely without doubt the best of all 👍👌

We came here for Father’s Day. Third time to a Wagamamas but first time here. Food was very tasty and piping hot. Kids katsu curry was very good as well