wagamama old street in Islington

Bad service. Long time waiting. I’m rider deliveroo. Don’t even look at our faces.

Very poor and unfriendly customer service. Waiter was very arrogant and couldn’t take himself to place food on my table, rather putting it in my hand

Had an amazing dining experience at Wagamamas! Very attentive to allergens - but shout out to Mentel and Victor for the amazing service and explaining the benefits of the soul club - have signed up and very excited to reap the benefit:))) Definitely coming back!!

Price-performance is quite ok here. Not too expensive for London.

Everything was dirty. The server kept touching his nose and wiping it with his fingers. Another staff member repeatedly touched her ears and teeth. There was also a guy holding a bunch of chopsticks meant for the tables; while talking to two others, he got carried away and started scratching his belly with the chopsticks, touching both sides, and then played around with them.

Always great for a chicken Katsu curry and rice ... haven't tried anything else yet since they started 🤯😂❤️

Arrived at about 2pm. Orderedbbeef and kimchi gyoza, a mini-ramen for my son and chili chicken ramen for myself. Cannot fault it. Big portions, tasty, with great service.

Very quiet. Though menu recognises nibbles, starters, mains - told everything comes when ready - why? Prawn crackers only bought out when we chased after main meal nearly finished. Noone checked back all our food had been served, nor asked if we wanted any more drinks. Poor when empty.

Quieter than other times. This is a very popular and busy venue because the food is good at competitive prices and the service impeccable.

It was a nice Wagamama's, cannot complain, was what I expected from this chain. Staff were friendly and the food was tasty and healthy, clean ingredients and you taste it was fresh. Not much else to say other than would happily visit again if the occasion called for it.

I had an amazing experience at Wagamama! From the moment I walked in, the front-of-house team made me feel so welcome. They were friendly, attentive, and made sure everything was perfect throughout my visit. The food was absolutely delicious—fresh, flavorful, and beautifully presented. Every dish was packed with authentic taste, and you could tell the ingredients were high quality. Whether it was the classic katsu curry or the ramen, everything was cooked to perfection. Great service and incredible food—I’ll definitely be coming back! Highly recommend.

Jesse was amazing and cordial. Really helped us with suggestions and recommended some amazing good

I recently dined at Wagamama, Old Street and had a fantastic experience. From the moment I entered, Jess was very attentive, ensuring everything was perfect throughout my visit. The food was outstanding—fresh, flavourful, and well presented. Each dish showcased authentic tastes, reflecting high-quality. The new Hot honey fried chicken was a stand-out. I look forward to returning and would highly recommend Wagamama, Old Street to others.

Poor service!!! We might delivery riders and not your customers but we're delivering your food to YOUR customers, don't just leave us standing there with no communication at all, then get all uppity after I ask how long my order will be (politely) after waiting 10 mins. Then just tell me cancel if I don't wanna wait. It's just not called for whatsoever, you should prioritise everyone that walks through your doors, just because we're delivery riders we are not less than!

We’ve had a fantastic time at this Wagamamas. The service from Victor, in particular, has been fantastic. He has been very attentive, patient and helpful with suggestions. We will definitely be returning!

Worst restaurant I’ve been to in London. Baos described as generously filled, but when order arrived they had 2 tiny pieces of meat and some sauce. Also food are served on random order, so your companion could finish their food even before yours arrives.

Worst Wagamama food I’ve had. Tried the same dish I’ve had elsewhere and it tasted and looked completely different. Service was slow but when I asked to remake a jumbled up dish they did deliver so I’ll give them that.

It was my first time visiting wagamama after hearing a lot about it and I had a good experience at this restaurant. Staff took us to our table promptly and got us started with drinks and then the food arrived. Everything was delicious and me and my partner enjoyed the food a lot. Thank you to Juan for taking care of us and giving us such great service, will definitely be back!

My wife and I have been to this Wagamama for a few times now and we leave quite satisfied everytime. But on this occasion we’ve met Danion, who was exceptional. He made us feel very welcomed and was very prompt. We’ll definitely be back for his service.

Left after waiting 15 min, waiter with the black backwards cap faffing around while I was clearly reading ady to order. Wasn't even half full. Food is normally decent here, but service is always aweful.

We had lovely dinner. Portions were big. It way tasty. One complain is sitting in canteen style is not good. Its not comfortable and suitable.

Stood, ignored waiting to be seated. Eventually, followed the lead of other guests who seated themselves. Service was miserable. Food was brought to the table at random, as it comes from the kitchen. Mains served with 10 minutes time difference. The saku saku duck soba had the worst fungal like smell and was difficult to eat. Fish dish was very fishy. Rotis were hard. Pickles not brought. Paid for via QR code. Probably my worst experience of Wagamamas.

Would have been nice to get my food at the same time as the rest of my group, not after they'd finished...

I’ve been to a few Wagamama branches, but the service at Old Street was slower than I’m used to. Normally, I don’t mind waiting a bit, but having to ask for my food five times wasn’t ideal – especially when you’ve got a meeting lined up. That said, the food itself was up to Wagamama’s usual standard, so no complaints there. It’s a solid option if you’re working nearby in one of the many “white collar factory” offices around Old Street. Just keep in mind, it’s a bit on the pricey side compared to the street food spots in the area. Good for a quick bite – as long as you’re not in a rush!

A great experience here at Old Street. Sebastian did an amazing job ensuring me and the Mrs had a lovely time. Highly recommend before the festive period. Thanks to the staff today and the quality of the food was sensational

Our server Victor was fab! Super friendly and helpful. Delicious food and great atmosphere.

I used to love wagamama but there is no chance of me ever ordering delivery again. The food, size, temperature and presentation are terrible. You can tell the staff just don't care when it's a delivery. I ordered 2 curries which looked to have been dropped and the filling missing so it was mostly rice and the noodles where missing the main ingredient, the noodles, it was just beansprouts. Even the delivery driver was upset when he got to my door as they made him wait 20mins before being alowed to pick it up and then blamed him when the food was cold which they refused to replace. The driver also said they were extremely rude to him which is unacceptable. Its a shame but Wagamama are no longer worth the money. Save your money or go elsewhere, its London there are far better places and at more reasonable prices.

Well it’s all about service even though you have a good food especially lunch time rush the service need to be fast and twice being ignore by the service staff sorry not will come back again and found another spot already.

Lovely server called Dorian made the experience lovely. Can’t go wrong with a wagamamma!

One of the best Wagamuma’s I’ve been too - always great food but especially the service 👌 staff were on point, super fast, attentive and lovely - thank you!

Popped in for a quick dinner on the way home. Usual service amidst an airy and open setup inside. Close to old St tube which is also handy

The food was amazing, great employees with excellent service!

Over 55 minutes waiting for lunch.

I had a quick bite with my family, food arrived quickly. We tried new dishes from the menu and they were so good!!! Great spot to eat. Would recommend!! I would definitely come back to eat some other time.

Yes, very “generously filled”. 😒

Terrible service, made us wait for ages (took order twice) and then brought the wrong order - we had asked for no chicken - didn’t end up eating

Lovely experience in this Wagamamas. Had a great little table. Secluded and perfect for us. Liam served us, and what an absolute treasure he was! Wagas you are lucky to have him! So friendly but professional, exceptionally knowledgeable regarding the menu, and nothing was too much trouble. The food was fabulous as we always find in wagamamas anyway. Can't fault it. A truly great experience. Thank you. And Liam, it was a pleasure to meet you.

Great meals inviting atmosphere and caring staff make this restaurant a gem

Worst service ever . Period . Deserves the 3.8 stars. Absolutely worst staff

Great experience today at this Wagamama’s. We had some lovely servers including a very helpful guy called Dorian. The food was really tasty loads of new vegan options. Highlights were the shiitake otsumami, the mushroom bao bun and the roti.

You have very tasty, top-level cooks, thank you)

The atmosphere is amazing. Very spacious place.

Great place, great atmosphere, food was good too

Absolute Digrace Got chicken & prawn pad thai no chicken no prawn portion was small utter useless

Best wings in London and vanshika she give us best service thank you

Really chill space, lovely & friendly customer service. Deffo coming again!

Really great as always , really attentive and friendly server (victor). Will be back :)

The ramen was very salty and the pandan colada was split.

Long wait for a take away when the bag was ready and just waiting to be handed out. Poor quality of dish for the prices they now have. The “ramen” was basically a dry noodles dish. Staff seemed very disengaged at the store. Seriously needs a big shape up.

No one came to the table to take the order even they saw us and gave menus but no service no talking whatsoever

The only staff member with Customer services was Trey. Each time I come here it's the same story which is why I don't come here often. The food was good. Would recommend the hotpot.

We loved it. Everything came on time, and the staff is so helpful. Everything was on the top. Jada, the manger, was unbelievable. She was funny, with humour, and made our day.

My friends birthday and we came here to celebrate. Lots of space inside, and great ambience! Tilly and Jada- absolutely brilliant service.

Really bad.. really poor quality, shame.

Very good experience. Very good food and service. First time visit. Pad Thai was very flavorful and chicken and prawns cooked well. The firecracker chicken was spicer that thought. I warned by waitress so can’t deduct for that but it took away from the flavor. All food was fresh and hot.

Nobody bothered to take my order, place was empty and staff just stood around

Whilst I am a really big fan of Wagamama’s, this was a pretty disappointing experience, due to unfortunately poor service. The restaurant was around 30% full but the staff seemed very disengaged and it took around 10-15 minutes to be served. When trying to grab the attention of a staff member, it felt like we were being avoided or were just an inconvenience. I should say that when we did get the attention of one staff member (who we hadn’t previously seen), they were very polite, respectful and helpful. Whilst I appreciate food can arrive at different times, we saw 2 of our plates waiting to be picked up at the counter for at least 5 minutes. Staff seemed more interested having conversations between one another (at one point right in front of our food) rather than serving the food. It meant both dishes, once served, were luke warm at best. Despite this - we still enjoyed the food. Having looked at other reviews, it seems we’re not the only one to have had this experience, which is a shame. I appreciate everyone has their off days, but a little more attentiveness and proactiveness would have gone a long way. It certainly wont put me off going to wags, but I will avoid this branch in the future.

I came here with my work colleagues for lunch break. Got seated and waited for 25 mins with waiters walking past. Got up and left 🤷‍♀️

Amazing food, staff is very friendly with my kids! Superb service by saurav!! Must try parmo

Came to fetch a takeaway last night with my husband and just had to give a 5 star review! We were greeted by such a friendly member of staff who was so welcoming and warm. Kindness goes a long away. Thank you!

Host not welcoming. Staff didn’t pay attention. Bad service

Every time I order from this restaurant they get my order wrong. Literally every time

Super nice bartenders! Awesome, clean and cute coffee!!!

This New GIRL MANAGER doesn’t give a damn about delivery order, Just coz of her attitudes online ordered customers has to wait for their food to be arrive longer for no reason.. hopefully the higher management level take this matter seriously..

This place is amazing I highly recommend this place for you to visit if you haven’t done so great service customer service was great the guy who worked here was soo helpful and friendly. His name is Tray

It's hard not to beat a wagamama and here is certainly a good one with friendly staff. Give the drinks a try when you're next there.

Had dinner here at Wagamama’s Old Street chain, and we were met with excellent service, friendly waiters and delicious food. We initially waited 20 minutes for our drinks and entres but we found out later through one of the waiters that the system had bugged and our order never came through. They thus offered our entire meal on the house to compensate for the inconvenience. Thank you very much, especially to Ashley, our lovely waitress.

Usual yummy food cooked fresh. I went for my usual chilli squid and a child's portion of chicken ramen. 😋

Waited an hour after being seated, only to never get served and left.

Massive thanks to Trayvond for his great service & great energy! Will defo be coming back to this branch.

Hadn't been to Wagamama in year's, 25 year's actually, so I gave it another chance. The food is not for foodies, more aimed at students. Off-putting was seeing members of staff eat bit of food infront of the patrons, very unprofessional and unhygienic. The staff not very attentive had to raise my arm for attention. The green tea should be served in a pot, because the small cup it was served in very small and I had to call them all the time for a refill and their were only 8 of us patrons in the restaurant at that time in the afternoon. So, from a professional view, Wagamama did not fair well.

Service was good. Food was just up to standard but the taste of the food was not really the style of "Korean" or "Japanese" it was supposed to be. The environment was very good. But it was children friendy as it provided colouring and activity sheet and crayons for children.

I just came in Wagamama Old street with my best friend to have a lunch because it was his birthday and wanted to surprise him as I generally like Wagamama restaurants. The place was almost empty but the waiters didn’t bother to come and serve us for nearly half an hour. Terrible! And when we left they started to laugh and said : “Leave , we don’t need you here” . I can’t believe that can happen in London and especially in Wagamama. They didn’t threat as human beings, I don’t know why. Extremely bad experience for this important day for me and my friend.

Avoid, if you have an allergy. Terrible service, terrible lack of communication or brand values. Wrong drinks, wrong food just avoid at all costs gives Wagamama a bad name.

I have never eaten such disgusting Japanese, it is the first time in many years that I have tasted/eaten completely tasteless rice, when we know that oriental rice, although not seasoned, is flavored in itself. Not to mention the ramen with completely raw ravioli... terrifying

Dinner shift. The waiter was unable to advise a friend on vegeterian options and was not aware of which dishes were not in stock - having to re take our orders multiple times. In addition to this one of our plates never came out, and they still asked for tips at the end XD

I thought it was great here! Delicious food and super nice service. The manager was also just super nice. Highly recommended.

My server Sabina was very warm and welcoming. She served my food quick and efficiently and She always had a smile on her face

I ordered the gochujang tofu bowl and there were multiple large pieces of chicken pork inside even thought the menu stated vegetarian. Absolutely careless to not even check what you are serving into the bowl. New bowl came and had only two pieces of tofu inside. My friend ordered prawn and chicken yaki soba and the chicken came cold and the noodles overly saturated in salt. Shame this branch sucked. Do better.

The food and people are lovely. But paper bags in London guys?? Imagine worst situation that can happen with a paper bag full of bowls outside. Happened to me and was pretty disappointing

One of the good place in old street and nanda is always there to help.

The service was very poor as it took forever for the staff to notice me and for my order to be served. I used to come here often as this place is close to my accommodation. However, I don’t think I am going to come here anymore because I am very unsatisfied with how the staff treated me.

took 40 mins to get dessert menu. pooey service didnt enjoy😡

it was so disgusting, we waited twenty minutes for our main menu and they only gave us kids menus, forty minutes to get given a dessert menu and they didnt even have the dessert i waited for. first meal came well after half an hour, and the second one came twenty minutes later. fuming. awwful service. they didnt give us a table number either so it was extremely unconvenient to pay. not kid friendly 😡

Service was awful. A line of people formed at the "wrong door" and rather than tell them the staff chose to ignore, then when flagged down eventually told everyone to go to the other door. Waited at other door for 20 mins to be let in and seated, plenty of empty seats. Given 1 food menu and 3 drinks. We're sat to thr side out of the way and couldn't get attention of any servers. Then sat for a long time more before anyone came to take an order. Food took a long time, first came the first plate, then one drink, then another plate, then the second drink? First person had finished their dinner before the other person had even received their food or drink, which was a pint, not sure why it took 45 minutes? Seems like they need to hire more staff.

Walked in around 18:00 hoping for a quick meal. No one bothered to take our order in a empty restaurant. Left after 15 min

Best one yet, nice service, nice space, lovely waiters and really yum food

After finishing my food and paying with the app, I had someone run after me to tell me I was showing as not paid. I showed him the online app that said I'd paid, and he said he had to get his manager. Another guy arrived, who I showed the online app and my emailed receipt, and he went to get his manager. This manager got annoyed with me for my mildly unpleasant attitude - apparently being accused of stealing after already having shown proof of payment to two different people shouldn't have been reason for aggrievement. I showed her the two receipts and asked if I could go yet, she said no. I then showed that my bank account had removed the payment and left without waiting - I was fuming! A stupid app, a stupid system, and a rude manager. The other staff were nice and apologetic, and the food was lovely as always, but the app and rude manager ruined my experience so much I'm writing this angry review! I hope she's not as rude to her staff.

Good experience — quick to be seated and served, food was great. Server Trey was really great.

Nanda was excellent today and served us with a smile. We’re very grateful for his advice on Old Street graffiti art and for his vegan recommendations. Thanks nanda

Served by an incredibly welcoming and kind lady (table 200, around 4pm, 12.02.2024). I ordered Cherry Blossom Lemonade and Chicken Gochujang Rice Bowl - impeccable taste of both! I appreciate the fact that I was able to choose where I wanted to sit instead of being given a table according to some personal biases. Thank you for the great experience. If I return to London anytime soon, I will definitely step by here again.

Normally our experience at this restaurant is positive but unfortunately today did not reach the usual standards. The staff seemed generally unprofessional joking around and with a way too relaxed attitude from some towards customers, our edamame came looking like some were either rotten or gone off and tasted soapy, my partner's glass for her drink was filthy and we had to ask to return it which then took 5 minutes for them to find a new glass, we had been given our food and asked for forks which also took 5 minutes to arrive, and finally our salads tasted of earth like they hadn’t been washed properly. Also, at no point did a member of staff ask how our food was so we did not have a chance to voice these concerns at the time.

Great service but food flavours could be improved. Some food arrived a bit too soon and other dishes took much longer

Came here for dinner and we just felt as if we were an inconvenience to the staff here. Although the food was great, the service was not. We ordered our food and then all of our meals came out at different times, almost 10 minutes between our first meal and our last. I'm not sure if I would visit here again.

Service wasn't good, I have waited for my plate to arrive when my friend had finished hers. The waiters got my order wrong 3 times and didn't do any gesture to compensate. The pad Thai was delicious otherwise.

the og ramen is really good, nice japanese food found in uk. highly recommend this.

Good service, enjoyable food, clean. I appreciated that the toilets were unisex.

Been there a couple of times, always plenty of space and friendly service. Typical Wagamama atmosphere and good food.

Great trip to Wagamama Old St ! Tray and Liam were our waiters and were superb - took our drinks order promptly and checked back on us when we wanted to order. Recommended !

Always like eating here but on a very cold day, the food pace felt a bit draughty and the food and green tea were not hot.