wagamama dorchester in West Dorset - Phone Number, Reservations, Reviews

I want to give these guys 6 stars, the customer service is excellent. I went there on a busy Wednesday evening and ordered a main dish and a side i had not tried before The side was bought over and it did not look as i expected, so when the waitress next walked past i questioned if it was the correct dish She checked and informed me they had delivered the wrong one, my correct dish was ready a minute later and i was given the other dish for no charge along with an apology for the mistake

Really accommodating to mine and my sons allergies happily had the manager rowan sorting us out good staff and service

I live in Australia and on every visit back to the uk to see my family, we always come to the Dorchester branch of Wagamamas as my Dad is vegetarian and we usually have a great experience. Unfortunately last Thursday, the first meal I’ve had in the uk since I’ve been back, I was disappointed with the service. There was a wait outside which was fine and we didn’t mind. We were seated and told we would be served by Sophie. After 20 minutes of waiting at the table I noticed she had served the people who came in after us. Which is fine again, people make mistakes / not sure if this communicated to her. So we ordered, food came extremely promptly and was delicious. After we decided to order desserts and two of them were brought to us but my sorbet was left on the side. Sophie and another waitress were folding cutlery and chatting so I just asked them if that was my sorbet (melting under the heat light). She then brought it over but I was upset to hear from my brother that she rolled her eyes at me for asking her. Was pretty disappointing but glad the food made up for her lack of service to customers.

Amelia (I believe is her name) is a credit to wagamama and made sure we had a very enjoyable experience. Food was great. Thank you : )

Lovely staff..really appreciated

The food was plenty and very good! The drinks were also great, and so was the service. Unfortunately we sat right next to the pick up table, which wasn't enjoyable at all.

Excellent food, served by an amazing staff in a great location.

Absolutely amazing!! jack did a great job of explaining the menu, and got everything we needed, and did everything with a smile he was spot on with service!! The new menu was excellent and will be coming again!!

You get what you pay for and here that means excellent service, lovely atmosphere and most importantly delicious food. High quality, fresh ingredients cooked to order with a huge range of dishes that are better than the run of the mill options.

First time at Wagamamas, amazing food! Great service, good atmosphere. Drinks a bit pricey, but food prices pretty reasonable. Definitely be back so a big thumbs up from me 👍

had the salmon bowl today and it was the best ever!!! also i have never experienced such nice staff in a restaurant as in this one, every waiter was so sweet and caring!! would 100% recommend!!!!

Some changes to some dishes and unfortunately not as good , obe change is rhe chilli squid

big thanks to El for being a wonderful server! amazing service! I ate here for the first time today, with my Mother! the food was lovely, and the drinks were amazing!

I’ve eaten in many Wagamamas as a contractor for the company, but Dorchester tops them all. Beautifully cooked food, particularly fresh and tasty. Hands down, the best I’ve had in any of their sites. Eat here - you won’t be disappointed.

Food was excellent! The staff were awesome! The place was clean and presentable!

I have had an amazing experience at Wagamamas Dorchester. Joey, Area Head Chef made us feel welcome. He has given us great recommendations and the Banana Katsu was delicious! The couple from Kent

Place is amazing, staff are excellent and the food is beautiful. 10 out of 10 would recommend to go.

Lovely place to eat, staff are always very welcoming & friendly. Definitely worth checking out if you are I'm Dorchester.

Given a table within 5 minutes, service was excellent, food was excellent. Callum looked after us and will be back soon. LUBen

Just had an amazing meal in Waga Dorchester. Brilliant atmosphere and excellent service from Emma. Highly recommended

Great meal as usual. This place never disappoints. The food is fresh, hot and so tasty. It was so busy tonight but we were swiftly found a table and our server Emma Locke was friendly, efficient and made sure we served promptly. She knew the menu well and offered some suggestions. She checked that we were happy and had everything we needed. Thank you Emma we will definitely be back. First Class Service.

When we requested tap water the waiter said that they dont do jugs (there was 6 of us) so she would bring us a bottle. At the end of our meal, they then charged bottled water to our bill and when we brought it up with staff, our waiter (kelsie) refused to admit to the manager that we said tap water and made us pay the £10. Her incompetence as a server when licensed places(wagamama) are legally obliged to supply free water is insane to me. she's lying to customers to scam them out of money and lacks the back bone when confronted about it. ask for a different server.

Went into this Wagamamas chain for a late lunch today and was seen to really quickly. Was served by Isabelle, who was very professional and made sure that everything was okay for me and made sure my experience was great. Food was really quick, tasted and looked great.

i went with my friends and we got some great service from leanna. she was very helpful and super friendly and we will definitely be coming back!

Lovely food, great service, highly recommended

Really tasty chouxnut, all the food is good here, you can see them cook it in the open fronted kitchen. The staff are upbeat, and it's got a busy, happy vibe. Food can range from the mild Katsu curry to more spicy noodle dishes. My children really like it here.

I had an amazing dinner tonight with my daughters at Wagamama. We had pork buns and beef buns to start they were very delicious. Our mains were served hot and tasty. We finished with a delicious banana katsu. Thank you Rohan and Emma for your friendly service and welcoming. Definitely recommend this place.

This was the first time I'd visited this branch and we had an excellent lunch. It probably isn't very useful to review the menu because this is of course a chain, but everything was prepared to the highest standard and the staff were charming.

I love coming to this wagamamas it is always so comforting and friendly. Every time I come here with my friends or my family it is always so nice and chilled. Lovely food great staff will always come back to this one.

First time visit for my partner, he was very impressed, thoroughly enjoyed the food. I have been several times & Wagamamas never disappoints.

Wagamama Dorchester is a culinary delight, perfectly blending exquisite flavors and exceptional service. The diverse menu offers Japanese and Asian-inspired dishes, catering to all, including vegetarians, vegans, and those with gluten intolerance. Each visit is a memorable experience thanks to the attentive staff and a relaxed, clean atmosphere. From accommodating dietary needs to the chef's personal touches, like offering signature salad dressings, the attention to detail is impressive. Wagamama Dorchester isn't just a meal; it's an experience that leaves you looking forward to your next visit. A true culinary gem in Dorchester, deserving of five stars!

My first visit to a Wagamma. I have intolerance to several ingredients. It was dealt with very well and I had lovely food.

Very impressive food but wished I'd had the hot pot! So I will have to go back!

Wagamama Dorchester offer an incredibly friendly environment. My father is disabled and they went out of their way to be accommodating and helpful. The food is delicious and all the staff are excellent.

The young waiting staff were attentive... However the 2 senior staff were less so. The GM was doing as little as possible. When a fish bone was nearly choked on by my partner, the AGM said it was from a fish which was outsourced... No suggestion of a refund. I said I wasn't taking that as a reason, and she finally adjusted the bill. Then the GM, when we left, was extremely chatty to my partner's mum... If she wants to chat so much to people she may be better suited to a telephony job... Unfortunately the ratings reflect the senior staff...

The first time at a restaurant of this chain left positive memories. Dishes prepared fresh, delicious, portions large but not excessive. Professional service, although young, nice and helpful. One of the chefs even took a group photo of us :)

They don't have decaffeinated coffee!

Great food and atmosphere and they accept cash payment 👏

Great place to eat healthy food but can get busy during the evening

Lovely food and great service. Took the family (children 6-16) all had a good meal. Also.able to pay online which saved waited for a bill. So when finished we could just leave.

Love this place, go to with the girlfriend 💕

Very friendly staff. Super kind . How lucky the owners are to have lovely people working for them. The food was nice as usual.

Superb food, everything tastes so fresh. Highly recommended

The hospitality at Wagamama was top notch, thanks to Emma for her angelic hosting. Hope to come again.

The waitress Ema (hope I got the spelling right) was absolutely friendly and wonderful. Will surely visit more often, thanks to Ema.

£5 for water...you must be joking , walked out in disgust

We came here for my son’s birthday dinner. The wrong food was sent out to him twice, by which point the rest of us had finished eating - so we gave up and went home. A real disappointment and a bit of a rubbish end to his birthday.

Rohan - the Manager - was delightful. Polite, patient and extremely helpful. We had never visited Wagamamas before so were not entirely sure how the ordering process worked and indeed what some of the dishes were. He took time to explain and was very patient with my indecisiveness. He made my ‘21st’ (hahaha - if only) birthday a very special experience. Highly recommend this establishment. My husband, myself and our young son (7) were made to feel at ease, unrushed and truly special. Thank you Rohan - we had a blast and will be back very soon.

It's Wagamama, so standards are consistent with other outlets.

Food was brill, never been keen on how the food is Brough to the table but the team brill.

Front house Staff were friendly and the manager is very helpful and nice - we had a small issue which he sorted out quickly . They are very busy in there , the food is nice and fresh , portions are not huge - we ordered different sides and mains and shared them. The chilis squid, green curry , pad Thai , fried prawns and ramen bowls were all delicious and well presented.

Cater to all allergy concerns. They take that very seriously, which is reassuring. Food is divine. Wish I like green tea as its free, and would save me a bit on drinks!

Wagamama is a family favourite and our recent visit didn't disappoint. It was a busy afternoon with a little wait outside but we were seated within a short while. Friendly staff and really quick service. Used the online payment system so not a lot of interaction with waiting staff. All in all a pleasant dining experience and tasty food.

Very considerate of my husband's gluten intolerance. Fully versed, however, they had to be reminded to serve me! Lovely food.

Food was pretty good but I’ve had better from Wagamama. There doesn’t seem to be a consistency in the quality. Service was ok but there is a feeling of once you’ve ordered, you’re left alone. This is fine for the most part but no one checked to see if we needed anything (which we did- missing part of our order!). Atmosphere is good but can get quite loud- not a negative, just an observation.

😍 this place is amazing we've ordered chicken katsu curry and pad thai chicken & shrimp

We visited on a Thursday evening and it was heaving! We waited about half an hour for a table. Once seated, service was incredibly slow. We were sitting near to the bar and could see our drinks orders waiting for us for about 10 minutes before we could get our waiters attention to bring them over. He seemed nice enough, just very stretched. My partner had to go off to find a fork for one of the kids as there was no one around to ask. Food wise, it was the best vegan pad Thai I've ever had. Just much better than the usual Wagamama dish.

The food was average, the service was attentive and helpful, and the payment method (you can pay for your share online) was quite innovative.

Cold crispy squid at this price is unforgivable...

Queued for 20 mins - plenty of empty tables and then told 30 minute wait so went elsewhere

Went here for my birthday (July 28th) food fantastic and grace was fantastic too! Many thanks for a good evening :)

Great food, great service, and thank you so much to Flora who served us and put up with a rowdy 1 year old 😄👍🏻👍🏻

Very busy but we still got a good table for two. Friendly and efficient service. Tasty food. Pudding was delicious!

Always great food and friendly attentive staff never had a bad visit! Kids love it too!

Food lovely and hot and staff very attentive.

Table for 9. Lovely front of house staff but meals were served over a span of half and hour from first to last and the childrens tofu rice and the veggie gyoza & noodles were disgusting and inedible. Totally let down by the kitchen. Serving food as and when is fine but a ten minute window ish would be reasonable not half of you finished before some are served. Also, the two inedible meals were shameful. Such simple food so ruined It used to be great here but the last few times it’s been poor to awful. Won’t come again The two stars are for the lovely front of house staff nothing else deserved anything.

Service let's down the wagamama brand. The tables and the crockery could be cleaner, standard's have slipped.

Wanted to say a HUGE thank you to Emma & Grace for making my Mum and I welcome and really going above and beyond to make my Mum happy. Exceptional customer service a nd the food was soooo good too 🙌

Popular spot. When we visited last the food was delicious, it was just such a shame that the service was so poor; food orders forgotten, needing to chase drinks orders after asking two or three times, and staff dashing about with very little coordination all detracted from the experience and it wasn't even that busy in the restaurant - can't help but feel that too much priority is given to delivery and takeaway business to the detriment of those who choose to dine in ...

Amazing food, amazing service, would definitely recommend. We came a bit later to avoid the queue and it was a good idea, we didn't have to wait long for a table and the food was really quick to get to the table, the chilli squid was amazing as always, no cocktails on the menu though which I'm sure I've had before but was still a great dinner.

Very tasty, lots of different flavors. Vegan friendly !

Great food, loads of veggie options, great service ☺️

Wagamsma is a unique dining experience. The food is really tasty and good quality. The oddity to us Brits is that when you order, you might not get your food at the same time unless you all order the same. It doesn't detract from the Wagamama experience, though. Only criticism from me - portion sizes. I never leave feeling full up

Fantastic , great staff, very helpful. Joe was brilliant as a waiter, noone had a bad meal and the atmosphere was great thank you

We had a nice dinner, and my kids are now loving a different food.

Great food as ever, and our waiter Carlos was excellent.

Very nice place , lots of unhappy children 😪service excellent, food OK.

Exceptional service from Top head chef Joey. Couldn't praise Joey enough for going above and beyond from start to finish. After my Pad Thai wasn't to my liking Joey didn't hesitate to replace my dish with one freshly prepared himself. 2 weeks later we visited again and had a warm welcome from Joey himself. Our meal was superb and full of flavour yet again and nothing was to much trouble. Our 3rd visit was during our hospital visit to deliver our baby girl. We phone our ordered through to wagamamas and spoke to Joey who prepared us a takeaway to have whilst waiting in the hospital. My husband went to collect our order as unfortunatly Joey wanted to deliver it personally but was unable to due to being extremely busy which we weren't surprised. On arrival my husband recieved the warmest of welcomes and Congratulations from Joey with our order aswell as a feast for the midwives on duty as a thankyou from himself personally. We would just like to say a big thankyou to Joey and his team and keep up the hard work!

We went in tonight (11/5/23) to take a friend out for a meal, we were greated quickly and with good manners. The food was great quality, almost no wait for it either. But the highlight was our waiter Dan. He was relaxed, informative and very accomidating. Overall a great meal, very happy with the food and service. Give that man a raise!

Lovely food, great service. Only thing is tables are a bit close. Otherwise really nice restaurant to visit.

I've rarely made the effort to come to Wagamamas (only twice since they opened in Dorchester) and not sure why as I actually really enjoy it. The food is as tasty as the chopsticks are tedious (I'll work it out one day). The staff are clearly going for the casual relaxed approach which I'm normally a fan of but 2 of the lads seemed to rock the 'I just want my shift to end' attitude which spoilt it a little. Other than that though, loved it and will make more of an effort to come back more often.

My experience at wagas was splendid from start to finish, The Staff were very welcoming and the Food was delicious the customer service was amazing im beyond satisfied with everything. My night has been a blessing so thank you 😊 Wanna give credit to our host enya, our server Grace and Iris who are outstanding at there jobs. Much Love Kyan x

I brought my daughter here, as she'd not experienced Wagamamas before, and it did not disappoint!! We were seated straight away as there was only 2 of us, although it was very popular and larger parties we having to wait 20 minutes or so. We had fabulous food and drink, and will definitely be returning 👍

Great fresh food as always.Helpful friendly staff, a lovely family meal.

I would say that it's a place that should be visited for the experience, for me (and only me) that if you order all different things they all come out at different times so you can not have a meal together.

we often visit wagamama, but we have never met such terrible service, the pasta was burnt, there were pieces of heated frying pan in the children's dish ... it's just terrible

Reliable tasty food, good venue and staff fun.

Nice food. Staff were too slow. That's what happens when you have two twenty something year olds running an entire restaurant I guess.

Excellent. Raman is my new favourite

Craving for Japanese food in the middle of the night? Wagamama in Dorchester is worthy of a ride. You’ll surely experience the Asian tongue in the west side. The staff are accommodating enough to their customers and the place is neat and tidy. Their complimentary tea will tell you, that a real deal flavorful Japanese food is about to hit your soul.

Tasty, arrive early Fri/Sat to avoid ques.

The host named Em is always a delight. She is warm and welcoming and goes out out of her way to make sure you have the best Wagamama experience. 5 stars all the way should be commended.

We were served by Rohan who was attentive, friendly and just generally a joy! So nice to have some pleasant conversation and he really seemed to enjoy recommending and talking about the food available. The food was fast and delicious. Really enjoyed coming here to eat and will be coming back as soon as we're in the area again.

Great place,good ambience,friedly service..

Amazing place.... 5 🌟 food, atmosphere, service....

Amazing!!! Food is really good ( I love the Japanese buns), service 5 stars, atmosphere is really nice... I want to back for sure

The food exceeded our expectations, with flavours, textures and experience galore. Very knowledgeable server with the ability to answer and expand upon all our queries. The location is great with accessible parking across the road and other venues in the vicinity. Intimate venue compared to other Wagamama restaurants, which was pleasant.

We had a lovely meal out at this place. They have a children's menu which was ideal.

Really impressed with the service we received, all staff are super friendly including the Chef. Food, as always, was really fresh and delicious. Highly recommend a visit!

Made to feel welcome from the moment we walked in