wagamama basingstoke in Basingstoke and Deane

We’ve been many times to the Basingstoke branch this time ordered tropical juice as soon as I tasted it you could tell it had been heavily watered down when left to settle in the glass you could see nearly fifty mm of water in the bottom of the glass they must think were stupid. This dilution rip off has seemingly been reported many times and yet they still persist in mugging people off,had the Katsu curry for mains never again! Strange flavour very unusual compared to other katsu I have tried and the sauce had a strange consistency almost slimy. We begrudgingly paid the bill and left to go and have something to take the taste away real shame as the staff as usual were brilliant.I would think the orders to water the juice down comes from the faceless wonders above trying to save money by losing customers really logical that.

Ordered a deliveroo last night, two different meals. The person who had the chicken has spent all day being sick and cannot even keep water down. Will not be returning or ordering from here again.

We had some small dishes and a teriaki chicken noodles. I wish there were more sauce on the noodles. There were also some interesting deink options.

The restaurant is a bit chaotic but that was a weekend. The staff were friendly however when placing orders we specifically requested not to have onions in the raisukaree due to onion intolerance in one of us. But when the curries came the raisukaree came with the very thing we asked not to be put in it - i.e. onions which can be seen from the first photo. Due to the chaotic atmosphere we decided to remove them on one side and leave after finishing as quickly as we could. The vegatsu was lacking in sauce. The bao bun starter was probably the one we couldn’t fault.

The food was amazing staff brilliant but it took a while for the gyozas to come over all it was amazing 😃

We loved the food, sorry we've never been before. Will definitely be back! Everyone enjoying themselves very noisy!

Service was a bit slow but food was amazing.

Pedro our waiter of the day was very attentive to explain everything. Although it was a busy afternoon food was excellent, service was excellent. Definitely coming back

I had the absolute pleasure of being served by the delightful Tyra earlier today over lunch. With all the woes facing the hospitality industry, it was a joy to experience the very attentive and engaging levels of service. The food was excellent, prepared by a kitchen brigade that know a thing or two about Korean and Japanese food. Keep up the good work!

Food was great, atmosphere was a little loud but that’s not within the control of the restaurant. We were served by a LOVELY person called Flo, can’t talk her up enough, she was very lovely, all smiles very understanding and we had a bit of banter before we left which I always appreciate from service workers. All round great experience, thank you Flo!

Attentive service from waiter Vlad very accommodating. Great food

my words are stuffed and mixed with food it's perfectonotional moving and amazing the chicken ramen is just burning all my teeth out rn idc it tastes that good chicken brooth and bamboo my mum picked at my food and stole my chicken so when her katsu curry arrived I ate her plate Like man the plates taste like food and like food and gum disease?😝 Ummm moving on Service amazing waited 1 second and got my chicken ramen thrown at me landed at my face burnt it off meh who cares this service was just 5 stars all the way Yeah btw the atmosphere was amazing a kid git thrown out the window then ran over by a bike by staff for complaining bruh why can't all restruarnts treat kids like this 🙄 the toilets smelt spicy ummm should I aeven go in there no ideas😬 great kids getting thrown out the front window ,great plates and gum disease, amazing service this is my go to resturant and yours to if u like this kinda stuff 5 stars😉

After a disappointment with Nandos, we came into this branch with little hope. To our surprise, we were seated right away. Bear in mind, we were a party of six with no reservation! The service was really attentive and as we had 2 children, they brought them some colouring kits which was great. The food was typical Wagamama taste so, there was no surprise here. All in all, we had a great time.

Super reliable anglo-Japanese fare. Pretty reasonable prices (just about). This branch can get busy, so tuck those elbows in and enjoy.

Really nice food and the service was great. Also good they can cater for Coeliacs.

So disappointing!!! Chilli squad as tough and clearly cooked from frozen. Mains was just as bad. I had their raisukraee. Whilst the sauce was nice the chicken was awful. Literally just 6 tiny pieces of off cut chicken and at £16 is not acceptable. I’ve see better chicken in a supermarket sandwich. I definitely won’t be returning and am astounded how it gets good reviews. Another huge chain that will happily charge you big bucks for poor quality food. Such a shame becomes Wagamamas used to be much better.

My friend and I were at Wagamama on Sunday afternoon in Basingstoke. The staff was nice and friendly, and we were served by 4 different people, including the manager. However, overall, it was not a very nice experience. We ordered miso soup as a starter, my friend ordered some fish curry, and I was recommended Vegatsu by the manager herself. This time, another person brought me only my main dish. I asked him about the miso soups as our starter, but he told me that this dish isn’t a starter and it’s our fault that we didn’t order it as a starter. So, halfway through eating my dish, when my friend still hadn’t received hers, they brought us the soup, which was nice. After finishing the soup, I continued eating my dish when finally my friend received hers. The fish curry was nice, but the Vegatsu was pretty boring and tasteless. When the server came again, I told her that we didn't like the way they served us our food. She was kind and apologetic but tried to explain to me that they have a number of cooks who read the orders from the computer. So I pointed out that it’s not my problem and it’s not nice if my friend has to stare at me while I eat, and then I have to stare at her waiting for her to finish - this is their bad system. Additionally it wasn’t very busy either. Finally, we asked for the dessert menu, which one of the servers brought but never came back. After half an hour of waiting, we just paid the bill. I left unsatisfied and annoyed. I will certainly never go back.

For me Wagamamas as a chain still stands out and a good and unusual place to eat out. We’ve eaten at the local Basingstoke restaurant a few times and always come away happy. Service is good with a focus on efficiency rather than friendliness. I did once ask to book as we had a large group and told no but reassured we would fit later that day (and did).

I had the steak soba and my 10 year old son had the chicken ramen. Both were superb, especially the steak. We also had bao buns and gyoza, that were quickly served and were delicious. Although the place was very busy, we didn't wait to get seated and the kitchen was very quick. The service is exceptionally good at this branch. We were served by Jennifer this time and will surely keep coming back. Thank you!

The food was amazing here. My colleagues and I loved the hospitality and service from Anna who was amazing!!

Usual wagamama fair so you know what you're getting. The staff were all very friendly and efficient.

Came here with my colleagues and got served by Anna she was amazing and answered all our questions and provided great service! Good was top notch too 🥰

Super tasty food and wonderful service from our host Anna!

As always Wagamama doesn’t disappoint. Anna who was looking after me and my colleagues (10 of us) was amazing. She had patience and looked after us so well thank you Anna you were a star. I would highly recommend.

You know what you are getting with a Wagamama’s, great food fast service and you main before your starter

Incompetent management who have no idea about customer service. Food very salty and average to say the least

my girlfriend and i’s go-to restaurant! absolutely delicious food, great service and atmosphere (our waitress jennifer was very helpful and sweet), we always go for the tofu pad thai and katsu curry 🖤

Excellent service from Jennifer. Good was delicious and came out promptly even though was a busy Saturday evening. Recommend the beef gyoza.

Feel very rushed to go from the waitress. I am here just less than 30 minutes… and already eating 5 minutes after the meal arrived and now they ask me if I finished?!! Not really happy to be rushed and interrupted… it’s my day off and not so nice to be rush, when I try to chill out… not recommended because of the poor customer service!

Anna was our waitress and was very helpful. Food was lush, but some did take a bit longer to arrive.

Some food was OK, and most arrived promptly, but another guest didn't get their food until everyone had finished eating. We had to find a manager and ask about the food, and then it turned up and was practically edible and wasn't eaten. We didn't have time to try and get it removed or sent back as we had somewhere to be and didn't want to wait any longer. We paid the bill in full, tipped the waitress as we know it wasn't her fault. Wouldn't eat here again it was worse, wagamama. I have been too across the south..

Bruce was very quick and lovely, while taking our order ! Well done Bruce ! Your a star ⭐

Popped in for dinner with a friend after work. The food was fantastic, great portions and very tasty. We were served by a lovely waitress called Jennifer who gave the best customer service we have had in a while so thanks to her for brightening our day! Would recommend.

Anna was fab and gave very personal and attentive service on a busy Saturday night! As always delicious and great food

The food is good but the cocktails are a huge disappointment! 8-9 pounds for a small glass maybe less than 70ml 😱😕

Our server Chhabi was very friendly and efficient, would definitely recommend!

Very delightful experience with warm welcome from the staff upon arrival. Service was extremely good: very impressed by Jennifer who is so cheerful and pleasant and rendered us impeccable service. Thank you, Jennifer, keep up your good work! Compliments to the management too for the quality of your service.

Perfect place for a treat after shopping. Food serviced quickly; very tasty, service awesome too. Thankyou

Absolutely loved it here! Our server Harvey was so sweet and my sister and I appreciated his offers to include things in our meals that we requested and gave genuine interest to have conversations and be helpful!

Great food, great service. Ana was amazing. Attentive and friendly whilst also being professional.

Service here was awesome. Ana was our server and she was really attentive, very polite and had a wonderful smile. The food was good but a little overpriced for a vegetarian meal

Great food, service and atmosphere. Buzzing and busy but food came so fast, and really great food. Only downside are the toilets that could do with updating, fixing doors/locks etc. But overall great place to eat.

Always have a great experience. Lovely fresh produce and very healthy

We had great service and we all enjoyed the food and drinks. Chhabi was really friendly, professional and helpful.

Overpriced especially the non alcohol drinks

Lovely food, ate edamame and firecracker chicken, very spicy but would recommend. Was served by Riley, whose service was outstanding, very punctual and polite catering to my every need. Would come back again.

Great food and fantastic service from Ana. Super friendly and welcoming environment

Came as a group for a birthday meal for a friend, anna’s service was absolutely amazing, could not fault her at all! So lovely and made sure everything was perfect for us, food was brilliant, will be coming back soon.

Very nice food. Ana did an amazing work also. A reference in town

Excellent food and Ana was amazing explaining the menu 😉👌

Just to say that the service was excellent performe by Ana and I will return 😉👌🏼

Excellent service provided by collaborator Ana, friendly and professional service, excellent food.

We came out for a meal this evening with friends and it was amazing. We were served by Ana, she made our night! So friendly and helpful we couldn't have asked for a better waitress. Food was delicious. We will definitely be returning.

The food was lovely and Ana was also good

Great food as you would expect in Wagamamas. Anna provided a great service, very friendly and efficient. Thank you

Had a great evening at Wagamamas. Anna was fantastic and made the evening for us! Thanks so much Anna!

We had a really lovely meal! Our server Anna was fanfastic :)

Ana is lovely! Thank you for the fab service. Food is always good

Great wagamama standards kept to perfection, Fenomenal staff and Manager did everything on point.

Ate here last weekend and our service was incredible. Jennifer was so friendly and welcoming and explained the whole process to us. Food was gorgeous and served quickly as always. Great experience all around.

Brilliant food, arrived quickly and tasted amazing. Ana was the lady who served us and she was really polite, helpful and friendly, making our visit even better :) thank you!

Stopped in with my girlfriend after work. Was greated by a server call Anna, she sat us down to the table, took amazing care of us. The food come out promptly, hot, and tasted amazing!

Great service by Ana what a legend

Jhenifer was a fabulous waitress, very smiley and lovely. The food was great too.

Quite shocked how massive portions are served, was expecting way less and to be fair, this is very pleasant surprise! Delicious food and drinks, offering colorful palette of options. Nicely done indoor seating, outdoor area with overhead heaters keeping you warm if needed. Staff very friendly, polite and helpful. Prices decent. Will be happy to come back again soon!

Great service and lovely food. The waitress created a simple meal for me from a rice and soup broth based on my food intolerances. Friendly, very warm atmosphere and will definitely go back again 🙂

We ordered through Deliveroo it turned up very quickly! But was disappointed with the fire cracker prawn curry as only had 5 prawns in the dish can’t be justified for the money! Also ordered the squid x3 and the amount of sauce was ridiculously small and the prices have gone up . But the food was still nice as usual. I hope they take my comments on board . Otherwise I won’t be ordering in the future! Sorry but I’m am a little disappointed for the money charged .

not sure on our waiters name, think it started with v but we asked for water - assuming it would be tap water - but was given a £5 bottle without being informed ? other than that food was okay but this ruined my meal as we were trying to budget our night out

This is my family’s local Wagamama which if often visit with my children. The food and service is usually fantastic. The service started very personable from Chabbi, who had asked for a review. But as you can understand coming here a number of times food was missing ingredients, the starters were too well done and the steak in the mains were too overcooked they were not even edible. My partner asked for chillies which did not come until we got up to ask and even then he was finished because it had been 20 mins. Only 3 other tables at the time too. Really disappointed in the food and service and hope they can improve if we do come again.

The service and atmosphere were both top-notch as always - the food came quickly, and we didn't have to wait too long for a table despite it being really busy. I'm giving three stars purely because of food - it was one of the new dishes on the summer menu that I tried, and the pulled duck was just too oily. I'll stick to my ramen next time!

Always fun to try some of the new menu items. Went a bit late and the food wasn’t as good as it had been previously

All excellent.. Miariam gave us the best service!

Don’t know what’s happened to this place lately. When I last ate in for lunch there was absolutely no problems. However ordering it home the food is inedible and undercooked and cold, this has happened now 3 times when ordering in the evenings. Iv had undercooked pink chicken and steak that originally I thought was cooked perfect as was pink until I realised the middle was raw cold meat , When Asked for a refund I was told I’d get a full refund and I got 10% back of the total bill. Shame as this place used to be my favourite.

Thoroughly rude staff. I’m a delivery partners and was here tonight to collect 2 orders. Your staff had missed one order and it hadn’t been started. I said I would take the order that was ready (dark haired Eastern European girl) but she closed the window on me. I knocked and another person came (make, Indian, burgundy shirt) ‘what’s your problem’ is how he addressed me. So I explained that I had already said to the girl that I would still take the order that was ready, gave him the order number. The guy took an attitude towards me, told me to F off and slammed the collection window on me. Now then, I’m a service partner in the this, such behaviour shouldn’t come from your staff. But also there is a customer at the end of this journey, that’s paid for food to be delivered in a time frame and relatively unspoiled. You need to sort your team out. I imply no racism by describing the staff members, they were not wearing name tags and you need to know which 2 had the appalling attitudes. So on 03/05/2024 at 19:50 PM This same male member of staff displayed yet more disrespectful behaviour both towards myself and towards the seated customers. I observed him telling customers in a very abrupt manner that they can either wait or simply Leave. I also observed snappy behaviour towards the patiently waiting delivery drivers and finally telling me to forget it as i would not be handed the order that I was waiting for. Seriously looks like he can’t handle pressure and has no regards for Wagamama customers both in-house or those waiting at home.

Great service, great food, great place. Thanks a lot to Mirian 100% recommended

Very good place! Delicious food and service, we were served by Mirian and she really helped me and my mum to choose food we definitely enjoyed. Only positive experience, thank you

It was my first time at Wagamama in Basingstoke. Excellent customer service. Variety of food choices for different dietary requirements. The environment was different from usual restaurants. I would go again for another meal.

Dreadful, sat there for nearly 20 mins and were ignored, despite catching the waitress eye who mouthed sorry a couple of times and continued doing nothing.

Your standard Wagamamas. Much better to eat in then get take out.

Great food, excellent service. Kimchi portion could be bigger 😃

The inside was full, so we sat at one of the outside tables instead. The staff saw us, but ignored us. We eventually went in to ask for menus but were told they didn't want to serve outside, even though the temperature was very mild. The most annoying thing is that they were happy to just leave us sitting there, even though they knew they were never going to serve us.

Everything else was pleasant except the spacious.

Gluten free - made to feel like a leper. Awful service. Hopeless staff.

It's a nice place for popping in at getting something a but differnt. The service was good. Food is nice but for me I need to add chilli to it. It gets busy so pick your time.

Fantastic food, excellent service. Not a fan of the chairs.

The positives are that the staff are friendly, reasonably priced food & they do their best with allergens. Negatives are food Luke warm, not much meat & strange after taste.

Loved the food, service and location. Reasonable prices too.

We’ve only ever ordered takeaway from this branch since the pandemic and last night was the first time we decided to dine in at the behest of a 4yr old 😁 However, he burst out crying (softly) on hearing there’s a wait so we decided to go elsewhere as he was very hungry. The staff absolutely wasted no time in trying their best to find a table for us. Rest of the evening was spent on some delicious food and impeccable service during such busy peak hours. Special mentions - Steve, Hemant and Crystal, however every staff member was on the best foot forward that day and I haven’t seen tht in a long time! Only reason I knocked off 2 stars for food is that main course portion size isn’t very good value for money!

Always love the food here can’t go wrong, service is great.

Absolutely delicious food! Wish they has better drinks menu but it's not a big deal. Very welcoming atmosphere really enjoyed our time there.

We were seated so quickly on a busy Saturday night. Food was piping hot and delicious. Vlad was excellent, he made the whole family feel comfortable and welcome. He was professional and understanding all the way through. What a great asset he is to the Wagamamas team in Basingstoke. We'll definately be coming again to that specific site. Great Job Basingstoke team.

Some of the best meals I have ever had , the service was great and attentive ,the general vibe was great and relaxed

Era la primera vez que iba y me encantó. Tienen un amplio menú, el personal que nos atendió fue genial, sobre todo chabbi (creo que se llamaba así), estuvo muy atento con nosotros. Volvería a ir sin dudarlo. La foto que adjunto es del chicken ramen.

The service is impeccable, even when it's busy. As a regular customer, the staff are friendly and always try their best to welcome you. The hygiene is good, and the food is delicious. There is a range of meals to select from, all being related to the Japanese origin. I like coming back here to see familiar faces that always have served me well. Special thanks to all the staff, Including Chhabi.

Just spent £50+ through deliveroo and our ramens turned up stodgy and over cooked with the bao buns, empty with the meat sat in the box and only enough filling for one. Been going to the Basingstoke branch since I was a kid. This meal has put me off a little! Worst Wagamama ever, avoid the take away if you want edible food.

Always amazing food and service. Thank you Cristal.

Chhabi was a wonderful waiter this evening

The asian woman who was serving my food was very rude. I was asking her "what dish is this?" and she completely ignored me.

4⭐ Good Food Good Service Good Atmosphere. Needs more pictures on the menu! ➕ Fried squid was excellent, but not what I'd imagined. ➖ Fried Gyoza were a bit dry, and lacking the 'freshness' of other dishes. 💲 Disappointingly expensive Saki, but good Asahi

Usual good standard. Quick service and food so perfect for a pre Anvil meal.