wagamama bankside in Southwark

Absolutely appalling service I received today by an older blonde haired woman called Alona. No greeting or smile as me and my friend walked in. Didn’t even look at us in the eye and smacked down some menus on a table and then walked off with no welcoming energy. She got my order wrong and so I notified her of that, and she proceeded to argue with me saying that it wasn’t wrong and there was no apology. Making me feel extremely uncomfortable and embarrassed in front of my friend. There were constant dirty looks, and very standoffish behaviour. Judging by some previous reviews this isn’t the first time customers have had an issue with this person and I wouldn’t be surprised that the bad ratings of service recently is down to her. Truly an unpleasant experience, and I’m not someone who leaves reviews but I have never been this rudely served before in my life. It was almost as if I had offended her by entering the restaurant to begin with. A katsu curry is now £15 I remember when it used to be £11-12. Nothing has been changed or added to the dish for it to equate such an increase. They now have made miso soup £4 on its own, it used to be £2 with Japanese pickles on the side as an extra on their menu. So to be paying these prices and be the recipient of such an atrocious service really has completely put me off returning to Wagamama in the future. I will be getting further in touch to complain about this service today. Also will certainly be relaying this situation to other people I know.

We arrive at the restaurant just after 9.30, no one mentioned that they would have closed at 10 pm. So we ordered food and after 5 minutes I am eating my pad Thai I get presenters the bill at the table, few minutes later when I am still eating the waiter comes with the card machine, I have to stop eating and pay for the bill.

Never been to one of the chains before, kids picked it given the options. We had driven from Cornwall I know Bankside very well working here as a contractor so know where to park, £27 ulez and congestion charge but imo worth it kids never Been to London and o took them around in my car. Parking opposite the Tate modern in Bankside’s hotel £10 all day.. the best place to park in central London. Anyway the food 2 adults 3 teenagers £122 for starters mains and drinks. Came away having had a lovely meal. Kitchen is open cook in from of you if you site and watch.. I had the firecracker curry the server warned me and said it was hot a spicy. It was just right for me but I like hot food. Service was fast we were In about 5pm not too busy, drinks came across pretty quick and food orders taken. Pale ale as always :) Kids had noodle broth dish’s and funny little staters bao buns these were nice. Pleasant experience, paid via a QR code and off we went.

This upbeat restaurant menu is hard to truly review. It seems to have the best of everything Asian. Service was great. The food was delicious. I had the Thai shrimp curry. Outstanding. Generous portion just the right amount of heat. She had the chicken pad Thai. Also delicious and on the hot side which I thought was a little new. Minutes from our hotel which is always the best

Decided to eat here despite not having been to a Wagamama in over 10 years because they tend to be just "OK". However I was pleasantly surprised to find that their Silken Tofu Gochujang Rice Bowl was absolutely delicious and perfectly cooked. My friend said her pork belly ramen was also very good. I've been thinking about that tofu dish ever since eating it... always a good sign! However the whole meal was almost ruined at the end by the worst excuse for coffee that has ever been put in front of me. It was like someone tried to make coffee having only been described what it was. Missed the mark BIG TIME - avoid this horrid stuff! Luckily the waitperson Ewa and the manager on duty Piotr went out of their way to make things right and removed this from the bill, and even gave us a little treat to make it up to us. Great people, great food (the dishes we tried anyway)... and unfortunately the worst coffee you would ever dare to try to drink.

Today we had a wonderful lunch in Wagamama. Order 5918 Everything was amazing but I would like give a massive compliment for our server Davide for is stunning service. Kind, polite Davide give us all the attention and let our son 8 years old smile a lot. Thank you Davide for making our day special 🙏

Popping in for a pre-theatre meal, I opted for the Salmon Teriyaki Soba with a cloudy lemonade. The food took longer than expected to arrive, but it was fairly busy and the serving staff were very attentive with me. I enjoyed my meal: the piece of salmon was slightly bigger than expected.

Hemos decidido probar porque los vemos todos llenos,y ha sido sin duda un acierto.Comida japonesa fuera del tipico sushi,bien cocinada y que te sirven bastante rapido.Buenisimo el yakisoba con pollo y gambas,la cerveza a un precio muy razonable de 7libras la botella grande.Genial para los niños porque ponen colores y un mantel para dibujar y actividades.Tuvimos un camarero español muy amable.El precio,inmejorable por un yakisoba,3 opciones infantiles y 2 cervezas grandes: 46euros.

It took 20min before order taken and 50 min before first dish arrived. Food was cold and clearly sat on the pass. Final dishes had not arrived before we had to leave to return to the office. Need to allow at least 1.5- 2hrs to eat. Waiter was trying his best, but unable to remove food not delivered since I was paying on App. It felt understaffed since staff were rushing around, but overwhelmed! We are big fans of Wagamama’s food, but this is the second consecutive experience of poor/slow service - Gunwarf Quays and now Bankside. Such a shame!

Back in the 90's, London was a gastronomic wasteland and Wagamama provided a reasonably priced alternative. However since then, London's food scene has exploded, offering a wealth of different cuisines. Having some fantastic ramen shops in LA, I was reluctant to go to Wagamama but needed a close lunch option to the Tate Modern. This place is extremely popular, so arrive early if you want to avoid waiting for a table. If you like bland, you will enjoy the chicken ramen. For something with a bit more kick, there's the vegan Kare Burosu ramen with a curried broth and shimichi-coated tofu and wok-fried mushrooms. I saw several curries, so that's probably a good dish as well. They offer complimentary hot green tea, which was perfect on a chilly day. Payment is made via their app (a warning for those tech-challenged diners). The crowds here seem to suggest that I'm being unfairly harsh in judgment. Prince Harry and Meghan Markle enjoy Wagamama, so perhaps I've been ordering wrong all this time.

Hello, I went to wagamama bankside in London last Friday 28th of april to have dinner with friends and I order this ramen, the day after I was in bed, feeling terrible and having a food poisoned because of the funking chicken. When I was having I really noticed the chicken tasted strange but at the same time I thought can be the marinated. But I got poisoned so badly almost going to the hospital. Just to let you know I saw many reviews about people got poisoned in wagamama. So dangerous.

ロンドンに何店舗かある日本風の料理屋さんです。気軽にラーメンなど日本風を楽しめますがあくまでも風です。スタッフなど大変フ レンドリーで話の種に

Ramen was eatable, fresh ingredients but it wasn’t good. It was only 3 ingredients, the broth was tasteless. Not even proper ramen noodles. The staff was also unfriendly

Very excited to see a good vegan friendly japanese restaurant! The restaurant is extremely packed and we had a 10min wait for a table of three. Service was a tad slow because of the business, but that was to be expected. Food was wonderful, although the dishes are a bit spicy. In the future I would specify no spice overall. Besides from that everything tasted wonderful and staff were quick to help.

Ordered vegetarian but given chicken. Replaced with vegetarian option but charged for both! No refund offered Avoid if you are veggie

Unfortunately ordered the firecracker dish which was inedible. Sauce was so spicy to the point my lips were burning and couldn’t taste it because it was full of chilli and rice undercooked. I only ate the prawns form it and a couple of spoons of rice. Didn’t have time to wait for them to make me a new one so didn’t ask also didn’t want to make a fuss. I was about to pay but it cost over £18 for just my food and since I hadn’t eaten it I mentioned that whilst paying and he told me he’d get a manager. We were at sat there waiting for ages and no one came. Ended up having to go to the desk and paying full price just to get out of there. The man that served us wasn’t helpful at all, really shouldn’t be working in a customer facing role if unhappy to provide good customer service. Terrible experience unfortunately.

one colder day, we stopped in and had the gyoza ramen. It was really good and really hit the spot. The only negative is that the service was a bit slow. It was not really busy at that point so I am not sure why. But the food was good and the place was clean.

Della catena si trova di meglio, ma alla fine in centro dopo una passeggiata nella TATE Modern ci sta... a prezzi onesti. Abbiamo assaggiato mini yaki soba, i gyoza pulled pork che sono un po' strani perché sono agrodolci, il solito miso. Il servizio qui è ben coordinato rispetto ad altri che ho recensito e alla fine i prezzi sono onesti per essere in questa zona.

I've noticed this restaurant chain many times during my trips to England but had never tried it until this year. I did takeout for 2 dinners, the service, food and price were good.

Terrible bad attitude of the staff here. We arrived at 12pm and we wanted to sit outside. We were told we couldn’t sit outside as a member of staff was late. We were told we could sit anywhere inside. We sat down and were then asked to move as “it’s lunchtime”. The place was empty. It got to the point where we felt like an inconvenience to the staff so we left and went elsewhere. Complained on wagamama website twice but they are not interested.

Got food delivered... Was impressed. Food was hot and tasty and exactly as it would be if I ate in. The containers the food cans in was very clever, kept everything hot and kept sauces away from other items.

I was limited to a break of 30 mins and made staff aware of these constraints. All staff were very polite, friendly, courteous and greeted everyone (including me) with a smile. There was a slight mix up with my order but Michael took control of...

Wagamamas never fail to disappoint with their fast, quality food and excellent service. My lunch came quickly and was delicious and good value. The table and restrooms were clean. Best of all were the staff - my pink haired waitress explained the menu and delivered...

Great food, actually one of the best quality wagamamas I’ve been to in the U.K. totally let down by the service though. I’ve been here 4 times and the staff try to ignore you as much as possible. Trying not to make eye contact weather...

I've been to many Wagamama restaurants and must say that I'm most impressed by the professional, friendly and helpful service of the team of this branch at Bankside. We were going to Tate Modern and decided to have lunch at this branch. My friend not...

Fantastic food, service and lovely venue. All good was hot tasty and staff were so friendly. Great birthday meal for my husband.

We went there, with a friend, for an early dinner recently. We were looked after from the moment we walked through the door. We were seated at a table by the window. The food ordered was as expected in Wagamama, served in time and tasty....

I honestly don’t think our service could have been better, I ate in restaurant tonight with my family. We were seated quickly by polite lady, the guy serving us was helpful and really friendly, food was quick and hot, and all tasted great. All clean...

Rabah goes to Wagamama all the time! He loves it there. He goes to one particular branch all the time. The food is great. But just worried aboiut sitting next to people now on these benchs during Covid times. Thanks for reading! Shaista Niwaz

Been a few times, always good service. I like it as the times I have been it is not heaving, you get a good seat. Good location. Last night, I would have sat in a crammed place in the Waterloo/Southbank branch so walked to here,...

Once upon a time Wagamama was an unusual, enjoyable restaurant - sadly that has changed as it’s now part of a chain that includes Frankie & Benny’s & Garfunkels. After an opening at the nearby Tate Modern, we dropped in for what we thought would...

Wagamama is always a hit! Each time we come to London, we try to go to Wagamama. Why? Because it is our Proust's madeleine! Staff is always nice, food is delicious and the whole experience is fun. On top of it, after an exhibition at...

Mittlerweile waren wir in verschiedenen wagamamas über das ganze Stadtgebiet verteilt. Es ist immer wieder gut. Die Location in Southwark...

Cibo fresco e buono, servito velocemente nonostante fosse pieno. Ambiente pulito e camerieri gentili. Rapporto qualità prezzo ottimo. Lo consiglio...

Stopped in for a quick lunch on my own before visiting the Tate Modern. I enjoyed the Korean bbq bag buns, and especially the side salad which was very fresh and nicely dressed - delicious.