Wagamama in Barnet

Not a friendly manager and slow service stuff !

Really poor experience here on the weekend unfortunately. The restaurant was very dirty with lots of old food under the table that we asked to be cleaned up, crumbs on the seat and we were given dirty glasses.

Really gone downhill, been a while since coming to a Wagamama, food was always consistent and excellent but menu has slipped but not as far as service. Inattentive and more focused chatting to each other. Pretty average experience and prob better options out there.

The most pathetic service I have ever experienced. Rude and unprofessional service from the staff. Throughly disappointed.

Not the service or taste as used to be Thank you But no thank you That was the last time And they don't care

The food & service was brilliant. Would definitely recommend to try the fire cracker chicken + chilli squid + ebi katsu. Quick service did not have to wait long for our food to arrive and still fresh !

Tomó algún tiempo para conseguir una mesa, ya que estaba ocupado, pero los caballeros que nos sentaron fue muy educado y se disculpó por la espera. Gabriel nos sirvió. Él fue muy amable y se aseguró de comprobar en nosotros. Buena comida.

The meal I ordered was flavoursome and customer service was very good as well

We used to love wagammam but recently we realised very poor service and zero quality of food, staff are rude and careless. I ordered the steak teriyaki soba, the steak was awful, I couldn't chew it, noodles was tastless too. I raised a complaint to the manager, but he ignored it, and he said I will pass your comment to our chief. Never return there anymore

Food is terrible. Burnt. Service was fine.

Service was good, kind employees, but the food was lacking taste. Everything was bland and the provided soy sauce could not change that. The other comments were right, the soup dish was watered down, the katsu plate was quite large but with little on it and the little plates were a bit boring taste wise.. unfortunately, because in other restaurants of this branch we had only good experiences. ...and what the hell happened to the pork belly? Guys please😅 that was the most stereotypical british thing ever. The ambience was quite good for London standards.

Wagamamas no es lo que solía ser, ya que la calidad de la comida ha disminuido. Hay lugares como Pho (en particular Westfield London) que han establecido un estándar muy alto y los currys son perfectos para que mi pareja y yo vayamos allí todo el tiempo. También me parece Wagamama caro por lo que es y el asiento sigue siendo incómodo : (

After months, we were there for lunch. Food was excellent , portion was good, noodles was good too but chicken and prowns came with food was just not cold. Duck dumplings were not worthy at all as it over defried and tasteless. Atmosphere, service and open cooking kitchen were awesome to appreciate.

Taylor has been amazing! Great customer service, and personality. Definitely made the atmosphere worth coming back.

I had the pleasure of visiting wagamama. I met the manager, Michael, who was expertly leading the team that evening. It felt like a nirvana of continuous perfection – everything was seamless, from the warm welcome to the impeccable timing of the service.

Terrible service on arrival. I waited 35 mins to be served, and still my order was not taken. I called for the waiter and he didn't acknowledge us. It was very loud and the kitchen staff where very noisy as well. Absolutely appalled with the slow service considering it wasn't even busy. We ended up leaving as we got fed up.

Estoy increíblemente agradecido por una maravillosa noche en Wagamama. De principio a fin, no puedo dejar de dar las gracias a Michael y a todo el equipo por hacer mi visita realmente especial. Han puesto el listón en alto, y fue una noche que me dejó zumbando de energía y emoción, ¡y no hay otra sensación como ella! No se trataba solo de un gran servicio o comida deliciosa, aunque había un montón de ambos. Se trataba de la forma en que el equipo trabajaba en conjunto, alimentándose del entusiasmo de los demás por hacer que cada momento contara. Un agradecimiento especial va al gerente, Michael, quien realmente merece todo el reconocimiento. Mantiene al equipo con los más altos estándares. Irradia por todo el lugar, y permanece contigo mucho después de que te hayas ido.

Came a few days ago, food was amazing as always & our server Cadessa made sure we had a good restaurant experience ;) 10/10

Deliously tasty as always gotta love abit of waga's .....5*

I love the food, also the service is very lovely especially Taylor, he was friendly, attentive, and made our visit to Wagamama great. Excellent service!

El personal era muy amable y proporcionó un servicio eficiente. La comida era sabrosa y fresca con buenos tamaños de porción. Volveré.

Brilliant place to dine for everyone. Lovely set menus for kids so no wasting. Wide variety of sumptuous culinary dishes taking into consideration dietary requirements. Friendly and welcoming staff. Clean and food is served fresh and hot.

Just received an incredible service from one of the managers, Daria. It was so great that I had to pause shopping just to jump on here and write this review. Daria was extremely professional and made our experience delightful. Congratulations Wagamama on recruiting Daria, she is an asset to the company. We will both be back.

I ordered tofu fire cracker. It was disappointing. The food was cold and looked like old tofu and rice were used. The peas were chewy and old red chillies ( see on the photo). Not fresh. Waste of money! Will not be ordering again.

Food was pretty basic, nothing special. Service was slow, chaotic.

I cannot thank Daria (the manager) enough she was very attentive, after a small hiccup with our order, Daria stepped in and swiftly put things right, I would definitely revisit the restaurant because Daria ensured that we had a good customer experience.

Amazing food and wonderful atmosphere. Definitely come back again

Not able to order as most of waiters standing ,talking between them , and table does not exist to do the order online .

The restaurant has had a refurb since I last came, and there are booths alongside one wall - great if you want some privacy. Food was good, and worth the wait (everything is cooked to order)

After having our meal and paying the bill ( in cash , my friend and I left and as we were on the escalator, a member if staff started shouting to us . When I asked " what?" , he called out that we hadn't paid our bill. So we want back to the restaurant and I showed the man who had shouted , the member of staff we had given the money to. The man we had given the money to said " sorry , its okay , it's all done " and he had the receipt. No one apologised for embarrassing both myself and my friend outside while we were on the escalator in front of all the other shoppers . This is the 2nd time in a few months that wagamama staff , have seemed to have no manners or customer service skills ( the other occasion was the hampstead branch which I have not used since) . May I suggest that some training is undertaken at Brent Cross so that staff taking cash , make sure they put the money straight into the till !! Also , they make sure if people have , or have not paid , before embarrassing the customers!! Some kind if ' apology ' would have been nice too!

Beef Bao bun was very badly made. Not sure due to their chef or they are cutting cost. It was very thin on fillings and the bun wasn't look appetising as well.

Had a lovely meal here today, especially loved the wok fried greens, they were amazing! The broth in the chicken ramen at this location tasted different to other Wagamama’s, it tasted very watered down and not as rich as I’ve previously had so this was a bit of a let down. Nevertheless, the pork belly ramen was great. Service today was average but this may have been due to it being a busy Saturday.

Well, this is how I'll put it... I had Wagamama for lunch yesterday with my kids to celebrate Father's Day. And I'm back today. And I'm eating exactly the same as I had yesterday because it was so good.

3rd meal in a row there now that has been unsatisfactory. Luke warm rice and poor quality Chili squid. This branch has gone downhill

The food was awful but the waitress ( Daria P) at the Brent Cross wagamama restaurant was amazing she was really attentive considering how busy it was . Would come back only because of the service she provided

I have never been a fan of wagamamas.....l don't think there is any atmosphere there and l have been to a few.I never find the staff particularly friendly they are very"mechanical"and don't have much of a friendly attitude. I only go there if its to treat someone who really likes it there it would never be my personal choice. I did like the new salad menu and at last could eat something l likes as it was usually just the chicken ramen soup! I think all in all very overpriced and the portions are not great....You really have to be a Wagamama nerd to really enjoy it there....This was Brent Cross Wagamamas....

Loved eating here after shopping with my daughter.

Lovely food and a great selection to choose from. The Ginger No-jito is gorgeous! We were seated and served quickly, and the staff were all pleasant and polite.

I recently had a meal at Wagamama in Brent Cross and wanted to share my experience. The staff were absolutely lovely - friendly and attentive throughout my visit. The food itself was fresh and delicious, just what I expect from Wagamama. There was a minor hiccup when my first drink glass had an unpleasant odor. However, the staff were very quick to address this and replaced the glass with no fuss. Overall, a very positive experience despite the small issue.

Very busy, I do understand the staff were working hard specially in a busy time, but no understanding after been waiting 45 minutes for our food the food arrived with poor filling after the price we paid.

This is ideal for a relatively quick wholesome meal and if properly seated with comfortable backing chairs which this venue has . Our waiter provided us with a sample of what was supposed to be a hot currie sauce which was milder than expected and produced a nice chicken curry Other dishes provided were fresh and tasty Excellent service getting on the pricy side but isn’t everything but nevertheless packed

Delicious food and excellent customer service.

Always a pleasure in this place

Dola our Server, was a really awesome and Happy Go lucky person, we were a bit sceptical, as it was our first time. But Dora really helped us select the dish and we really enjoyed the Dish and it was very Delicious. Thank you Dora & Wagamama

Well it didn't start well took a while after being seated to get asked abiut drinks. Eventually we did drinks and food at the same time after sitting waiting for a while. One dish arrived the other didn't. For about 10 minutes before I asked to just cancel the dish. My partner was upset and didn't want to eat without me. Kath the manager intervened and basically made it impossible to turn down the offer the rectify our experience. If this chain had members of staff with the managers customer service this place would have got 5 stars

Great food for good prices! Quick service. Big portions.

Avoid if crowded. I usually love wagamama taste but this time my experience was bad. It took a long time ~45 mins for my order to arrive, even when people who came after me and ordered a similar dish got theirs and even finished, while I was just waiting. I found the taste subpar this time, or maybe it was just my frustration. Wi-fi was also not working so I had to spend more time calling servers to pay the bill. Gonna avoid this place for now.

Food and service was excellent. Love Wagga's

We ordered fire crackers and a chicken hot pot and k dog vegan it was tasteless and raw Calamari was alright but the rest of the dishes was awful. The hygiene of the restaurant was bad rubbish on the floor and people who worked there staring at you all the time. The worst dining experience I've had in years. Other branches are fine. Dreadful experience

Tasty food. Avoid busy times for better service.

I really had a bad experience.today. I’ve been waiting nearly 20 minutes nobody hasn’t take the order, ( it’s not busy at all) But they have taken other customers older who come after me. I believe they treated me so bad because of my skin colour. I spoke to the manager, her name is Aga and she never had any interest to take my order or stopping us getting out . Never gonna go back again.

Really delicious food and very friendly service. Highly recommend the Shirodashe Ramen.

Thank you Daria at Wagamama’s Brent Cross for going the extra mile to help with my Deliveroo order. Daria was so lovely and kind, this was greatly appreciated. A true asset to the Wagamama’s team!

Ok, that's it. That's my review because that's exactly what is was OK. Okay?

Clinton at Wagamama Brent Cross was great, kind and super efficient in helping me get my food and also sorting out my takeaway. People like Clinton make restaurant experiences enjoyable. Thank you Clinton.

Very unfortunate situation with this branch… I’m a long term Wagamama fan… and although had a few hit and miss experiences at this particular branch in the past nothing compares to the complete and utter failure of the front of restaurant experience today… difficult to know where to start but waiting for even an acknowledgment of existence while waiting with family for 15mins to ask for a table, to waiting for an eternity to place an order, to waiting almost 15 mins while my food sitting on the chef ledge to be given to me despite multiple requests, to getting all drinks after finishing the meal, to having most adjacent tables uncleared for almost our entire meal… there were plenty of staff.. and although busy… not super busy… food was as usual good though… only saving grace… the people sitting next to us had chop sticks literally thrown at them by the waiter after they asked further the second or third time…. Complete and utter failure of leadership at the front… looking around completely unclear if there was even a manager working …. Real real real shame

Food was served hot and fresh as always wagamama doesn't disappoint. Good for light lunch or dinner

Excellent meal. Served quickly. Meal came with water and green tea. Very enjoyable.

Came very quickly and children enjoyed their food.

A lovely girl called Leena served us and she did an amazing job. Food came quick and service was great. Thank you

We have been to many Wagamamas and have always had an enjoyable experience. Unfortunately, our visit to the Brent Cross location began with a 20 minute wait to be served. No-one even looked in our direction until we called a server over to take our order. Then we waited for an hour for our food to arrive, which, when it finally did reach the table, was not exactly what we had ordered. We spoke to the manager Daria who went above and beyond to sort out the problem. Daria listened to our complaint and provided excellent customer service. Daria truly turned what had started out as a frustrating, unsatisfactory experience into a very pleasant one because she took time to appreciate us as customers and managed the issue with respectable professionalism. Daria is an exceptional credit to Wagamama and is the reason we are leaving a 5* review. Thank you Daria.

Staff Leena was amazing with her service proving exquisite communication and service to me and my friends, l would definitely come again

I would like to thank all the staff at Wagamama Brentcross, restaurant was clean food was REALLY tasty and having been to many Wagamana before I found this one to be the best! Thank you Daria for your kindness and understanding regarding the mix up on the bill. 10/10 service 10/10 food ! Best Wagamama I've been to+

The food and fresh green juices were absolutely fantastic but it was slightly let down by the mixed service and relatively high prices compared to what I remember. £66.50 for a quick lunch for 2 isn't cheap but we'd definitely go back because of the high quality and consistency of the food and super friendly waitresses.

I love the food at that chain but my last visit was disappointing because 2 dishes had hair in it and the salad leafs were not well washed. 😪

Love the new menu 😋 Great service, too 👍

Good wagamama , much better than the North finchley one . Can be busy however.

The food is good, but very poor service despite so many waitresses.

Service was good, the food could do with a bit more flavour though. Steak wasn’t good

Food is good but when you pay £8.50 for a glass of juice you expect to seat some where nice not like you have strangers touching you because the tables are like in McDonald or kfc We order drinks starters starters main Geas what First you get the main then the starter then the drinks and when the bill comes nearly £80 for 2 people really they should be more organised I know they going to say that’s how it works because of this and because of that but for £40 ahead you can eat at top restaurants in London and have you own table and definitely you get the drinks first them starters then mains.

Firecracker Food was stale. Also when served it was cold.

This will be the last time that I visit Wagamama Brent Cross. While staff were polite, drinks and food were left for a long time on the counter, till they made it to the table. I watched as staff walked aimlessly past the drinks, one girl even looked at a ticket on the tray and walked off without delivering the drinks to the table. My food was stone cold; when I notified the guy as I paid my bill, he did not say a word or make any eye contact. Do better team.

I have been coming here for years, good food however prices have soared !!!

Good food slow service excellent staff a bit pricey

Great food, recommend the katsu chicken curry, my favourite.

Wagamama is the best restaurant. It has the best service and the best food.

Nice , but a bit expensive for humble recovery driver at lunchtime, seemed healthy

They ran out of noodles. I don’t even know what the point is in going to this Wagamama, sitting on an uncomfortable bench like I’m in secondary school, having to sit so close to people you don’t even know and being told they don’t even have noodles. You would be better of going to your local Chinese restaurant (the price for a plate would be roughly the same as well) and the service is appalling.

I love the freshness of the food but missing the carrot juice. Very quick and friendly service.

It's too expensive and I don't like the food

sack the girl with the eyebrow slit she is incredibly rude to everyone. also food took an hour and they even got it wrong lol

Great service received by Anna today, definitely coming again and try some more recommendations.

Quite quiet on a Monday evening. Food was good. Service OK.

I came here with friends today. We were served really quickly as it wasn't busy when we arrived. I ordered a Katsu Curry and I am really disappointed in the poor quality of the chicken served and the price they are charging for it. Only I was stuck for time I would have complained. The chicken didn't taste like chicken and was really firm. Are you now serving customers poor quality chicken to make more profit ? I won't come back.

I was very impressed by the team here. I went as part of a large group (+20) and even at short notice, they were able to accommodate us. Thank you.

Usual good service,food good,prices ok. Will eat here again.

Customer service excellent and food was very good

We ordered new on menu but didn't like it never ate it but we did not get offered refund.

Good food and great service. Special thanks to agata as she's been knowledgeable, friendly and she made sure that all our requests were met.

Food was delicious but customer service could be better. Took us forever to grab someone’s attention just so we could order.. Most of the staff do not seem happy working here. Overall the food is delicious, well done to the chefs!

Really nice experience. This branch is excellent, the food quality is amazing and the staff are welcoming. Will go again :)

The team is friendly and welcoming

Quality has gone down substantially.. we ordered a prawn roll, it looked days old.. salad next to the katsu was almost rotten, gyoza over cooked.. I used to love this place, not sure what has happened.. prices have also gone up substantially. Atleast 30-40%>

מסעדה אסייתית טובה. מנות טעימות ומחירים הוגנים

The waiter we had, had a very bad attitude, she was not helpful in any way which is a shame as it put us off the whole experience, the food was ok but all came a different times so betime one had nearly finished, one was only just being served, I will not rush back to that one but will go to better ones in different locations.

Nori roll was not great it was chewy and unpalatable.

Great service and food tasted amazing. Thank you for a lovely evening 🥰

Food came cold. Difficult to get staff attention. Felt sick a number of hours later (as I write this)

Staff excellent but they need more there. Too few for the place

Food was great, best I've had at a Wagamama's, service could had been better