Wagamama in Dartford

I had such a nice time at this wagamamas, all the staff were so friendly and when we sat down we were actually given a free dish by a friendly manager there named Jason as it was the dish of the week. My boyfriend said the dish was amazing, and was really pleasantly surprised with how nice the staff were. I have coeliac disease and the manager Jason took my order and was very kind, considerate about dietary requirements. I had the chicken and prawn pad Thai and it was great. If I could rate higher than 5 I would, 10/10 staff and 10/10 food!

I had such a nice time at this wagamamas, all the staff were so friendly and when we sat down we were actually given a free dish by a friendly manager there named Jason as it was the dish of the week. My boyfriend said the dish was amazing, and was really pleasantly surprised with how nice the staff were. I have coeliac disease and the manager Jason took my order and was very kind, considerate about dietary requirements. I had the chicken and prawn pad Thai and it was great. If I could rate higher than 5 I would, 10/10 staff and 10/10 food!

Had ramen where the broth lacked taste, the kimchi was more lettuce then kimchi, and overall lacked a bit of substance and flavour, very mid. But the staff was lovely and friendly

Bin here few times always good but tonight was disappointing When we arrived girl on desk was more interested with wat was on her phone than us standing there Finally got seated they gave us 2 plates one knife two forks no napkins took about 10 minutes to sort out order We ordered 5 small plates with chow mein got drinks 15 minutes later first dish turned up 10 minutes later second dish turned up but it was the same as the first dish we were told we get dishes when they are ready another 10 minutes later 4 dishes came out and chow main all at the same time only to realises that the chow mein wasn't what we ordered Food was OK wasn't hot then we finished we asked for dessert and coffee We got dessert but no coffee 10 minutes after asking for coffee we got the bill and coffee was more like hot chocolate than coffee I no it won't make any difference but we won't be using this restaurant again

⭐️⭐️⭐️⭐️⭐️ Fantastic Food & Outstanding Service! I went to Wagamama Bluewater for lunch with my boyfriend’s mum, and we had such a lovely experience! It was her first time trying Wagamama, and she absolutely loved it—the food was fresh, packed with flavor, and every dish we ordered was delicious. What really made our visit special was our server, Riaz. From the moment we sat down, he was so friendly, welcoming, and attentive. He took the time to explain the menu, gave us great recommendations, and checked in regularly to make sure we were happy with everything. His service was honestly some of the best I’ve ever had in a restaurant—genuinely kind, professional, and made us feel really looked after. My boyfriend’s mum was so impressed that she said she’ll definitely be back, and I couldn’t agree more! Huge thanks to Riaz for making our visit such a great one. Highly recommend Wagamama Bluewater for amazing food and even better service!

Great visit and attentive staff Eglė and Barbora were especially friendly and helpful. New pad Thai recipe was delicious gets my hubby’s thumbs up 👍🏻

Good food. Brilliant service from Riaz.

The service at this Wagamamas is far below that of every other branch I have visited. Some of the staff are more interested in social time than they are service. Where are managers and how are staff allowed to be so off task.

I visited this branch for lunch today with my mum and my baby. Our waiter, I’m assuming he was named Miller, definitely needs to find a career in something other than hospitality. I asked him for an item that is literally advertised outside their entrance, and he looked at me like I was asking for something absolutely ridiculous and told me that they don’t serve any such thing, and asked me to order something else. This was just one thing, but his entire attitude throughout seemed to suggest that he was not happy to serve us. I don’t know if he was having a bad day, or if this is his usual attitude to everyone , but I suggest that he change it immediately. The other staff are all lovely, the food was good as per usual, but my family and I will definitely not be returning to this branch again.

Server was not up to standards could not deal with what i wanted. I had a remake of a ramen and came back like water.. Then she could not deal with the bill and had to send colleague . Rude

Dined at this branch this evening, fantastic service from all the staff and the same wonderful food we’ve grown to love at Wagamama’s. Riaz was particularly helpful and the branch manager remained really calm during a system failure. Will return again !

Great branch - staff accidentally made a mistake but we’re really kind and gave us some free food as a compensation

I am absolutely appalled by the service we received (or lack there of). Me and my friend went for a meal at bluewater wagamamas, and were greeted by a not so welcoming face from our waitress. She didn’t look like she wanted to be there, which is fine, but at least pretend and have some customer service skills. She asked for our drink order, then didn’t come back to take our food order for 10 minutes. My friend who I came with has a severe peanut allergy, and bad social anxiety so didn’t want to make it known, but the waitress didn’t even bother to ask, so we had to search the menu ourselves to see if it would have nuts. She didn’t come to check if our food was okay, and every time we wanted to speak to her, we had to get her attention first. Lastly, when we went to pay the bill, she didn’t even put our food on the bill, just our drinks and we had to wait an extra 5 minutes for her to sort this out, as well as 5 more minutes when she couldn’t figure out how to add bluewater staff discount onto our bill. I’m far from pleased. Food was okay, and brought over by a different woman, who was smiley and very polite.

Went for pre dinner meal before the cinema. Long waits for food. Staff brought over a ramen dish we hadn’t even ordered and promptly took it away when I explained I hadn’t ordered it. I was then charged for it on my bill, even though it clearly wasn’t my order. My mains was cold and had to be sent back, this was taken off of the bill by staff. When the bill arrived with other people’s meal on it I had to wait for it to be corrected. I used gift vouchers and after only one was put through I didn’t get my Soul Club points as I was told it was then too late as I’d part paid. We ordered more drinks which didn’t arrive so we left without getting them. On the positive side, staff were mostly welcoming and friendly wanting to make it a good experience. They were very pleasant and polite and apologetic for the issues we experienced. We are regular Waga’s customers and these things can happen sometimes. It won’t stop us from visiting again.

All food at all wagammama outlets are always top notch - so the difference comes down to SERVICE. The blue water service was outstanding The Wagammama based in westfield strafard - needs to visit to see how it should be done.

Good food, great service, reasonable prices

Thanks to Pedro for great service today, very chill, attentive and makes the atmosphere really relaxing. Great experience, thanks Pedro 😊

Food prices have gone up UT THE QUANTITY GONE DOWN. Been going there once a month with friends, for the last 15 years. But the the price increase, it has not been good. Will STOP OUR VISIT TO WAGAMAMA.

Always good to find that the quality of the food stays high even at a mall store

Complained two weeks ago, was asked to reply to a page which I did, heard no more Finally got reply and some welcome compensation.

Love Wagamama’s especially Joshen who was very helpful and kind especially for his first day

Don’t go at busy times. Service is pathetic. Serving undercooked and wrong meals. Terrible and unprofessional kids serving with lack of training and customer service. Zero tip!!

Surprised we had a good meal in the lead up to Christmas was very busy but the service was great, had Jonah and he was really fantastic. Thank you Jonah! 10/10 service

Love a little wagamumas, children love the little katsu curry dish. We love the duck noodles no.50 on the menu currents. Me and my partner always get this, we don't even glance at the menu. I do think the wine is way to dear

Had an outstanding evening at Wagamamas tonight all thanks to our waiter Jakob . He was extremely professional and handled every aspect of our service with care . I’ve been to this restaurant a few times before but haven’t had this great of an experience up until today . Jakob took the Time to help me and my family decide what would be the best dishes for us and kept checking in on how we were finding the food which I greatly appreciated . As we were sat near the kitchen even when he wasn’t serving us I noticed he was constantly helping his team which was also great to see at a restaurant . We will definitely be returning ! Thank you Jakob !

We were served by Jakub and were very impressed by the service. He was very informative about the menu, attentive, kind and dealt with an issue with a drink very professionally. We had spotted there was a broken bit of chopstick in one of our drinks and he immediately was very apologetic and resolved the matter immediately. We wish him the best with his career at Wagamamas. He’s a useful asset to the team - we wish all servers were as good as him!

Food is always good, service ok, atmosphere as you would expect in any wagamamas restaurant.

Food is always good. Atmosphere is fine… server Jonah too. God dayum that man.

Very busy, food took longer than expected and didn't all come together. Food itself was good and they made the adjustments asked for. Space to keep buggy in front and options to take it with you. High chairs don't seem very comfortable.

Good food and service- shout out to Kritan 😊

The food was alright but cold and the waiters were nice but very slow and not helpful. There was a hair in my drink and they gave me a used fork. Later on I asked for the bill at 3:55. They didnt give it me and they were all talking or sat doing nothing. I then had to ask again after 15 minutes. Still no bill. Three times I asked. It finally came at 4:20. This then caused me and my boyfriend to be late as we had places to be. Don't get me wrong the waiters were kind and nice people but just weren't helpful or efficient. If you want to go I'd just recommend not being in a hurry or having plans for after.

slow ass service and the waiter was mentally slow i think

I love Wagas and we took our daughter for her 14th birthday meal, at her request...even tho it says so on their website they no longer offer a free meal..she eats a child portion as she has more than 1 starter so not a lot of money....no offer of anything, not even a birthday wish. Have the app which did not work twice as wifi is poor in bluwater so stuck on free edename offer..was told to get my husband to download the app which i declined but the waitress was quite pushy..i had to say we can manage without the new offer of gyozas...in all my years of dining here a hugely poor level of customer service...we wont be using them as a birthday treat again!

Really nice food as usual, great service by Chris, pedros and Jessie

Mrlleur seated us down. Top bloke

BLUEWATER BRANCH IS NASTY! As a Wagamama lover who frequents the croydon branch weekly I was shocked at how disgusting the Bluewater branch was on not only the service, staff and cleanliness but then staying against our better judgment to have our food arrive stone cold with the rice a mess and Katsu curry congealed with film on top as if it had been sitting there all day… the salad came bone dry and tasteless with no dressing which we had to ask for along with burnt Yakitori chicken sides and rock hard gyoza… after sending all food back to kitchen and leaving no apology or refund was issued? Very odd

Visited for an early lunch. I was eventually noticed and taken to my table and that ended my interaction after an extended time as the waiter hadn't returned I gave up and left.

Lovely meal Beth was helpful Lots of vegan options with great flavours.

**Review of Wagamama, Bluewater Shopping Centre** I recently visited Wagamama at Bluewater Shopping Centre and had an overall great dining experience. The restaurant boasts a vibrant and welcoming atmosphere that makes it perfect for a casual meal out. The staff were incredibly friendly and polite, providing exceptional customer service throughout my visit. Special mention goes to Kritan, who served us on Saturday, November 9th, during the early afternoon (between 12 and 2 pm). Kritan was not only polite and professional but also attentive and genuinely made us feel valued as customers. While enjoying the delicious tantanmen beef brisket ramen, I did encounter a minor issue—a hair on the egg that accompanied the dish. Upon bringing it to the attention of a staff member, they immediately apologized and replaced the meal without hesitation. Their prompt response and the overall great service I had received, particularly from Kritan, ensured the situation did not dampen my experience. Mistakes can happen, especially in a busy kitchen, but the team at Wagamama handled the matter professionally and with care. Thanks to their excellent service, I left feeling satisfied and appreciated as a customer. I would happily dine here again and recommend this Wagamama location to anyone looking for delicious food and top-notch service.

There's always a queue for a Wagamama, and this place is no different. A good selection of vegan options, but they've got rid of the one with the fake egg. Wagamamama is my only experience with this style of Asian food, so I can't comment on its authenticity, but Wagamamamama does taste really good. The banana fritters pudding was lovely.

I don't write many reviews but the experience I had tonight due to the waiter with the pony tail deserves one. From the moment I stepped in the restaurant he was nothing but friendly, helpful and attentive and that's often hard to find now days, so thank you and I will definitely be returning :)

Exceptional service from Jonah. I visited today with my toddler who wasn’t very happy. Sometimes eating out with young children has its difficulties and as a mother I really respect and appreciate people who take the time out to show you patience and kindness, which is what Jonah had shown us. Thank you :)

It is a well established chain and I personally have never had a bad time. You are given comfort in knowing no matter where you go, you will have an almost identical experience. The Bluewater branch is no exception. You could be in London or Canary Wharf and that is amazing for a shopping centre in Kent. My most recent visit I discovered that not only can you pay from your phone at a table, you do not need an app to do so and there is a decent split bill option for larger parties that is fairly intuitive.

Best Wagamama in the country. Great service and consistently good food.

after a serious incident involving me being cut by a bottle and after numerous emails and phone conversations still no vouchers received after being promised.. we paid our bill in full !!!

Kritan at Bluewater was a wonderful server! Excellent service! All the best, Alex & Kseniia :)

Great food, I took my dad there for the first time and he absolutely loved it

I had my first EVER Wagga on Saturday with my family. Food was great, service top notch and a relaxed, but professional atmosphere. Definitely recommend

Customer service is 💯 Food is a 💯. Prices are very good.

Lovely atmosphere, staff are really friendly, and food is delicious.

We had a lovely evening, made even better by Jonah, who really took care of us and made our night even more enjoyable, thank you Jonah!

Great staff and excellent service.

I had such a wonderful experience at Wagamama this afternoon that I felt compelled to share. From the start, the staff went out of their way to accommodate my mum, who has specific allergy and disability needs. Iziaz, in particular, went above and beyond by helping us find a spacious table. The whole experience was smooth, and I’ll definitely be bringing the family back soon. Big thanks to Iziaz for making it so enjoyable!

The food was great and the service was great 👍🏻 The restaurant was very busy, we had to wait a few moments for a table. Surprisingly, the food came super quick. I will definitely return

Great meal and brilliant service from Mantas, very welcoming and friendly, an asset to the staff there.

Lovely lunch with a friend today. Our server Mantas was so helpful & friendly. Thank you for great service.

Just wanted to shout out Jonah who looked after us tonight. Issue with one of the orders not being available but he came over quickly to let us know and gave recommendations of alternatives which was much appreciated and turned out to be great. Such a friendly and warm person who made a quick and convenient Wagas stop, a lovely evening meal experience! Hope to be seated in his area on our next visit for sure!

I visited the restaurant this week and my experience was amazing . I was by myself but still I didn’t feel it. The staff was very polite and quick to respond . The food tasted really good and I did her it all which is very rare when I eat out . Although yes I was hungry as well but still food was very much to my liking . I am gonna post on my insta page as well . So I have attached pictures before and after meals .

Great food, great service as always definitely recommend. Wait times to get a table can sometimes be a bit long but always worth the wait.

We all enjoyed it in here busy place great Thai food good menu and prompt service . The place gets very busy so very popular at the shopping centre

During a recent visit to Wagamama at Bluewater, we were lucky to be served by Mikayla, who made our experience exceptional. From the warm welcome to her attentive service, Mikayla was extremely friendly even during a busy time. Her menu knowledge and spot-on recommendations showed genuine care for our preferences and dietary needs. Mikayla’s friendly conversation and upbeat energy created a relaxed, enjoyable atmosphere. She checked in just the right amount, making sure we had everything we needed without being intrusive. If you’re dining at Wagamama Bluewater, Mikayla’s outstanding service will make your visit truly memorable!

We was served by Jessie who was incredibly helpful! Continuously had a smile on her face and made you feel very welcome! Supported in offering opinions when asked & was an incredibly love, helpful lady! She did the restaurant a great service & made them look incredibly good! Thank you Jessie, you were lovely & made our meal very enjoyable!!

We had a family lunch on 16th August. The food was great, tasty, hot and plentiful. The service provided by Manta was exceptional. She was friendly, informative and made the experience lovely! Thank you Manta!!

Had a great meal here the other day, even though the restaurant was busy and loud we had a really attentive, friendly and funny waiter called Jonah who made the experience that much more enjoyable. Thank you!

We had a fantastic experience at Wagamama's Bluewater, thanks to Jonah. He was incredibly attentive, making sure my 3-year-old’s needs were a priority. He got her food out first, which made our meal so much more enjoyable. Excellent service!

Jessie’s service was great and she was very attentive. Great food. Must visit

Once again a great meal and excellent service from Ollie , was very knowledgeable about the food he was servicing an asset to the restaurant , restaurant was vey busy but well organised and food come out piping hot

We always have a Waga's after our day of shopping at Bluewater. The food is always great and reasonably priced. This time the service was a little hit and miss, but not a real problem as we weren't in a rush. Paying on the app is simple and you can collect stamps now with the Soul Club app.

I love it here, service is fantastic. Special shoutout to Ire, she made sure all of needs were met and was so on it! Will return soon!

I got to say the food is very nice and the staff members too, especially the staff member Daniel. He’s very nice and was very helpful too so big shout out to Daniel too.

Me and my older sister came for dinner tonight and we had the loveliest waiter with the gorgeous eyes, Jonah! He was so helpful and so kind and provided the best service!!! star of the month is calling⭐️🌟⭐️

Jonah with the gorgeous eyes was our server and he was an absolute star! Thank you so much for a fab service. Defo recommend x

Today we enjoyed a most delicious (late) lunch and had the great pleasure of meeting Chef Shereif, who spent time sharing the ingredients of some of the tasty dishes accompanying the food. He showed two ‘mature’ ladies a lot of respect. A most pleasant experience and we are already looking forward to our next visit! ThankYou!

Lovely and tasty food at Wagamama Bluewater. We were served by the personable Jakob who recommended dishes and was really lovely. I would recommend 👌

Food is always great, service can be hit and miss depending how busy it is.

As deliveroo rider working in Bluewater for two and half to 3 yrs on job. I find the management really difficult to grasp and their regularity regarding present on site. I feel as though even when I need to go and re-enter they shun away those who won't stick to the site refuse to handover order, on the other hand they took half hour to an hour to prepare. If you can't deliver on time, don't alert driver of arrival when food is not prepared. Cuckoo management wrong use of tongue here, I mean snidey rules.

Milleur our server was amazing! Really polite advised what meals were spicy etc and explained the dish in detail!

This is a good restaurant and I love the chain as a whole, however I was saddened to realise that they are using farmed salmon the production of which is causing terrible harm to the fish stocks of west Africa. Please stop using unsustainable farmed salmon.

came here for a birthday meal and it didn’t disappoint. it was very hot in the restaurant so maybe invest in an A/C, service was good and the staff were very friendly. would recommend!

Spacious interior with decent food. Shout out to Riyaz who was very attentive and made our visit enjoyable :) The sparkling Sake wasn’t actually half bad either!

My entree and starter arrived before the other four guest received anything, to their credit they did say the meals would come in any order which I took to mean the entrees would arrive in any order and then the mains would come in any order. You do feel a bit guilty eating your entree to avoid your main going cold while the other adults and children are hungry. Overall I was pleased with the service and food

We were served by the best servers ever! Their names were Mason and Ollie! A true depiction of impeccable service. They were polite, funny and very efficient! Fantastic!

Today our server was soo impolite . She looked angry . She ignored our request to give my children water despite requesting for several times . Maybe she have had a long day .bless her

The chef needs to be fired! Enough is enough. How can you charge £15 for plain rice, plain chicken and plain veg. You are deliberately treating Deliveroo customers badly because they cannot complain to your face, it is disgusting. The chef has been doing it for a very long time. If you do not want to provide the dish as advertised then do not list it as an option on your menu. If they do not fire the chef, the location needs to be shut down as it is clear they do not value ALL of their customers and must think we are mugs.

I’ve never been to this restaurant before and I absolutely loved it. My daughter and I went there yesterday, Monday 17June for lunch. The staff were lovely and we had a young girl trainee, who was being mentored, she was very good, they both were. As soon as we got there we were greeted and the lady was so thoughtful she showed us immediately to seating with a back as my daughter is heavily pregnant. The food was so fresh and tasty . I’m definitely going back 👍

We had a voucher so decided to give Wagamama a try, never eaten here so was a new experience. We was greeted in the que with menus to then be informed there was a delay on noodle dishes, this was not ideal but we thought non the less we will try. We finally got seated 10 minutes later and was served by Ollie. He was brilliant and very attentive explained everything we needed to know as first timers, we asked if there was a delay on noodle dishes still of which he came back and said no delay. Both had different meals both very lovely. Can't fault Ollie for his amazing service. A credit to the blueater team, thank you 😊

I went for a meal for 5 on father's day/daughter's birthday, and ended up watching my whole family eat their orders while my food was not ready for a further 20/25 mins. That was after they tried to give me the wrong dish as well. Manager was great, friendly and apologetic, giving me my personal meal for free and a £15 voucher. I felt a bit sour about my experience at the time, and it was extremely busy so mistakes happen, but I was happy with the resolution.

I was served by riaz who was lovely and helped us make sure our meal was perfect! He was very friendly and helpful. I have always ordered the chicken ramen and have found lately it is going a little down hill. There isn’t enough broth and it seems to mainly be noodles. Which is a shame because it was perfect before! I also asked another server (blonde girl) for an extra sauce which she said she would get but then never got it for us, it wasn’t a massive problem but also wondered why she said she was getting it if she wasn’t. During and at the end of the meal riaz made sure everything was perfect for us and that we had drinks when we needed them :) the staff work very hard and there is a lovely happy vibe between them all which really adds to customers feeling happy and comfortable.

Dined at Wagamama bluewater this evening and had Riaz serving us who was very helpful and friendly ☺️

Visited with my children . They absolutely loved the children's chopsticks and variety on offer. A good option for a healthy lunch with the kids

Lovely place to have lunch while waiting for my child at a party at Gravity, Great service from my server Manta

Honestly never felt so welcome, he was ready to serve us straight away and made us feel super comfortable. Can't say anything bad about the place, thank you again ollie. top class.

Ollie was excellent. Great service

Lovely good as always but great service from Ollie too.

Ollie was a great server and helped with allergy request, especially as his first day. Thank you 😊

Lovely food. The only down part is the queue.

It was apparently our server's first day, however you would not of known. Service was excellent and Ollie was brilliant. Thank you.

Great food But the staff make it so much better in particular Chris the manager always very welcoming and take time to always say hello, and invites us to try new dishes that he recomomeds, over the years the staff here have always gone beyond the max to make us feel welcome at Bluewater, Thanks !!

I go here weekly to get the same meal keep time. The tofu fried rice from the kids menu. The food is good fresh and the service is normal quick

The food was great but my experience was ruined a bit by my very rude waitress. I should have got her name to email someone about her as her attitude was appalling. She had blonde hair and average height. She constantly seemed to be in a state of annoyance as she stormed around and acted like we were a bother to be there. Overall I will not be returning to this specific location as these are the types of people they hire.