Wagamama in Southampton

Lacey was an amazing server!! Absolutely lovely, helpful and nothing too much trouble.

Great experience at Wagamama Southampton. Tasty food and our server cam was fantastic.

Was refused entry due to my son having a McDonald’s McFlurry due to allergies reasons, then a worker came up with loads of McDonald’s and sat inside the restaurant, one rule for us and one rule for them

Best primark in the south of England, has the best range of products, always walk out with what we need

Service was soon slow! And it wasn't even busy

The management is terrible, got invited for an interview and they made me wait for over an hour which was disrespectful and dhows that they have no respect for peoples time, the interview was extremely unorganised with me having to follow someone around the restaurant in a rush hour.

Good vegetarian options. Should try once. Food portion was small.

Good food, a little pricey but not too expensive. Service was OK, very busy but staff friendly and approachable. Good atmosphere.

Normally really love Wagamama- especially delivery. Unfortunately, this time a whole dish was left out of the order and the best that could be done was a refund, which meant I had to do a whole new order and wait another hour to get my food. Since ordering they had sold out of the “forgotten” dish so I suspect they ran out and decided to leave it out of my order instead of calling to remedy the issue and offer a replacement. Really disappointed that this happened.

Jeo our server was so friendly and professional. Made sure our food was perfect. Made the experience.

Me and a friend order from this place the mains which were a katsu curry and pork belly ramen were awful. No flavour to the curry and soggy; slimy rice. The ramen was no better. The sides we had were boa buns and butterfly prawns were standard. Could compare them to shop bought that have been friend. Definitely isn’t worth the price and I won’t be going here again

Starters were lovely, mains weren't so great, over cooked, no flavour and mushy.

Love it here nothing to fault although a bit more ginger in the ginger drinks please.

Great to go here for something different. Absolutely delicious food and some great suggestions from our helpful and friendly waitress Beth. Excellent.

Ordered through just eat. Food never arrived. Called they blamed just eat and I was out of pocket. Never again

Tasty dishes, something for everyone

Beth, Harry, and kitty made the experience great. Very attentive and very happy. A very enjoyable experience

Had Beth serve us today she was amazing and Katie the manager so helpful, lovely group of staff and so welcoming. Got a sick rap from harry as well. Thanks guys! Xx

So this is my first ever experience of eating in a Wagamama. Now maybe my expectations were high, but I seriously don’t get the hype 🤔 This particular restaurant is in a very busy shopping centre. Staff were very pleasant enough & promptly seated us at a table with several other people!!! I personally find the sharing a table experience a bit “odd” it’s not as if you are just grabbing a coffee & snack. At the prices charged by Wagamama I would expect a table just for the people I’m dining with. Food on the whole was ok, but felt overpriced for what we experienced. I understand food is cooked fresh, but surely an order can be dealt with at once, rather than food being served as & when it’s ready. I’m confused as to is Wagamama a restaurant or a fast food experience, for me it felt fast food at restaurant prices. They even expect you to pay by QR code 🤔

the servers here are always so lovely despite how busy westquay is. no major problems with the food except that the bamboo shoots were not as nice this time around going, and the grilled chicken ramen does always seem to take the longest out of anything else ive ever ordered to come. however, the squid in the small plates part SO makes up for that !! never had better squid.

Amazing Service by our waiter ethan, he was amazing even when guests next to us was being really rude to him he acted very professional we was sat in the benches if I was him I would of shouted at them 😂, he’s a amazing person a part of the team!

Visit with three friends before football. We queued for 20 minutes to get a table because they were clearly understaffed. The poor service continued with both wait times and a member of staff who was actually quite rude. Some food turned up before the drinks and although we were warned about the sporadic delivery of food, my starter and main were delivered together, after one of my fellow diners had received and eaten both of his courses. So not to be overly critical the food was good - the issues were all down to staff shortages I assume.

Only 4 pieces of chicken in my curry, and for some reason every single bao bun was dripping in sriracha mayo

Thank you Claudia you were amazing and very friendly.you made the trip from Bristol amazing and the food was also excellent and you made my brother tom day by giving him a cook book you deserve a pay rise

Thank you to Claudia for a brilliant service first time In wagamama it was amazing and Claudia was polite and served with manners well done to you as you made our visit from Bristol excellent keep it up

Never had wagamama before and we traveled from Bristol to spend the day in Southampton, so we decided to go to one and was served by the lovely claudia who was super polite and professional, because it was our first time Claudia gave us the best experience in our first wagamama and the rest of the foh staff was fantastic, thank you very much for the cook book Tom, John and becky

It was kind of hmmm. Cold fire Cracker Chicken once again. No rush to address. Eventually removed from Bill, but just get it right, please!

Enjoyed the meal and time there

Lovely casual dining with fresh food. Only criticism is I ordered the chicken gyoza ramen and received pork ones which were very apple tasting instead. Service was nice and seamless and food was quick to come to the table!

Really nice blonde manager with an accent, I think her name was Nicole, and daisy who served us. Food was delicious and she gave us some extra! The manager heard my friend had a bad throat so she also supplied him with some herbal tea that she said would help - this was such a nice gesture for her to notice and action! Definitely will be coming back to this restaurant because the service was great!

Nothing like the experience I am used to with this chain. They gave us the wrong dishes as the staff were confused about the orders. Quality was poor. They had run out of a side dish order but never told us. This side dish (kimchi) was also present in two main dishes. When I asked them about this they were not forthcoming. When I asked how could you serve a main dish if you were missing a main ingredient they asked if we would like a substitute!! If the kitchen runs out of ingredients then surely you would advice customers that this dish is not available rather than serve something with it missing. This restaurant needs a firm shake up as it has let the brand down. For the money we spent it was a disappointment

Lacey and Harry made our visit truly enjoyable. As always food was superb.

Food and service was amazing. Been putting off coming here as I can be fussy, but absolutely loved it.

Always send wrong order and cold burnt food

Friendly and efficient service from our server Maenanda at Wagamama’s West Quay. She made the meal a very enjoyable experience with great food too.

Great place, shout out Cameron who gave me quickie

Wagamama ramen is a joke it has nothing to do with real ramen .

المطعم مزدحم، الاكل لذيذ، موظفوا المطعم مشغولون عن إظهار الاهتمام بالزبائن

Excellent staff and service, great food.

Food was lovely , and staff is so good except A guy on a white T-shirt with glasses and shorts I think he's a manager or area manager , he's really rude and arrogant towards customers and staff too I could see how rude and grumpy he was towards staff as well. As staff is really good who works there except this person in white T-shirt , He needs to be bit kinder towards his staff and customers because Wagamama is losing out on customers. This kind of people should be put on disciplinary notice or be removed ASAP. I won't be coming again up here in Wagamama in Southampton.

Okay food. The Bao Buns were bad. The bun was stale. The service was also bad. Very slow and not attentive.

Another brilliant experience at Wagamamas..I was catching up with a friend that I hadn't seen in 6 months..Noah was our server he had the patience of a Saint.Everytime he would come over to try and take our order we hadn't even looked at the menu as we were talking to much...He is a credit to Wagamamas he was brilliant you couldn't fault him so excellent customer service...and the food was excellent as well.

We had a wonderful time today and the service was amazing Noah was excellent 👌 recommended so wonderful food and we enjoyed and definitely we will be back .we'll done Noah keep up the good work

Very amazing food one of my favourites.

I had Declan as my server, and what a great experience! Food came out super quickly and Declan gave some great food recommendations will visit again.

Excellent personal service by Toma who helped us chose a meal and adapted it to make lower in carbohydrates as my husband diabetic he added more bean spouts and less noddles . And excellent low carbohydrate tasty meal . Thank you Toma and Wagamama .

Amazing food, lovely atmosphere and all the staff are so friendly and accommodating. Special thanks to Noah who seated us, Harry who was took our order and made an excellent recommendation on sauces and also the man who checked on our meal and made the kids first Wagamamas experience so memorable! We’ll definitely be back next time we’re in Southampton. Thank you!

They were all literally the nicest servers ever!! Thank you for a wonderful meal guys best waga branch!!

Food was amazing and Noah’s service was top tier!

We’ve eaten a lot pad thia’s before but this was the best we’ve ever had. Friendly staff and quick service despite being packed, myself wife and 2 year old will be returning 👌🏻

I’m in here now and they are terrible at serving the food. We are seated right by the chefs and we see our starters and other people main that have been sitting there for so long there is no longer steam. I just want my freaking edamame

Really busy the staff were very attentive a especial mention for Declan our server..when we ordered we had ordered alot of food which he past comment on( but in a nice way) but we told him that we were out celebrating our wedding anniversary,and when we went to pay the bill he very kindly had taken our drinks off as a token gesture.Even though the restaurant was heaving the food came out really quickly and hot.So well done to the chefs,I know what it's like to work in a kitchen under that pressure.

I may not have ordered the most popular dish at Wagamama --- ramen was rather overcooked, but place is great, would love to give this place another try.

Noah who was in his second week of job was exceptional - gave excellent food recommendations and was super attentive. The manager too was great, we were there for a couple of hours and as always food was great but the Southampton branch staff was brilliant! Will be visiting again

Food was tasty well presented. Staff were friendly, punctual and polite.

We started late looking for dinner and we decided to try Wagamama. Sam, the host told us that if we were not seated by 1930, we had to look for food elsewhere . Guess what, he tried his best and was able to seat everyone before 1930. Such an endeavor. The food and service were fantastic. But mostly, Sam did an excellent job in accommodating everyone and therefore, no one was left hungry. When we settled our bill, we found out that most of the customers are leaving tomorrow for their cruise.

Wagamama's always a winner, this was my son's choice and I could not fault it,

We had some issue with the food, but the supervisor Sam was kindly enough to sort it and made sure we were happy at the end.

Always yummy! Service is exceptionally good.

Went yesterday, 1st July. Arrived and lined up wanting a table. Seeing loads of empty tables. Staff wondering around in a manic way, like if they were short staffed understandable but manage it better. No order whatsoever Was not happy when saw a waitress clearing and setting a table but then not wipeing it instead just picking up food that was on the table and setting it like it was clean. We got seated after 20 mins, seeing loads of empty tables. We were hungry so was looking forward to the food. Waiter came over could hardly hear him but ordered what we wanted and then left to it. Don't know how long we waited but throughout the wait we saw food and drinks on the side no care or rush to actually give them out. My gyoyzas were colder than normal, sat on the side too long. Katsu curry was good some of the vegetables were abit hard. Didn't complain as waiters didn't show much interest in us even while trying to call them over. Even we had problems paying so trying to ask one waiter to bring a bill over or for us to pay on card we couldn't do so went up to the desk. Got thanked for our patience but still not a nice experience. Portion sizes great though but it wasn't as good as it has been. Hoping this is a one off.

The staff here are so accommodating and lovely! I’ve never had such amazing service and thank them for the hospitality. Whilst it was too hot to eat due to west quay needing to fix the ac they did their best to accommodate me with kindness. I’m sure the food would’ve been amazing as the service.

Have often eaten here, never a fault with the meal or the service, Excellent, particularly the Duck Donburi. Thanks guys!

Pad Thai tasted very bland and dry. No peanuts on it and nothing like what it should taste.

Waggas Southampton (West Quay) Sadly service was slow today 9th June 2023 6pm ish. Lovely young lady set Ed my wife and I but the food was very slow....my wife had finished hers before mine had turned up, I'm talking 10-15min between the 2 dishes. Asahi was great though !!

3 of us ordered at the same time but our food came out at different times! Chicken yakitori was ok but you really can t get that wrong, Chicken ramen was ok but the pad thai was terrible, too much chilli which is not traditionally in a chicken pad thai and generally looked horrible, like it was a mish mash of ingredients and tasted very average! Won t be going back to the Wagama chain unless it s in another country! :((

Really enjoyable meal. Great service.

The food is really lovely but potions are TINY! So its not worth the money. I ordered a yasi soba (noodles with vegetables) but got half a plate with the smallest amout of noodles so it was baisically half a plate of vegetables and it cost £11! I was too hungry so i ate what i could and took the vegetables home to use in a different dish I made that night. Still left feeling really hungry :( Previous trips have been a lot better hence the 3 star otherwise would be 1 or 2. Bring the portions back up and you will do better business!!!!

Exceptional service - looked after me, my wife, and my 2.5 year old very well.

We had a fantastic experience in Wagamama today. We ordered the Pad thia chicken and prawn which was delicious. We also had the chicken katsu and that was great, albeit, spicer than we thought. The duck gyoza was very tasty indeed. The service was flawless. We’ll certainly visit again. There are two amazing views, one overlook the inside of West quay and the other overlook the docks and the ships( see videos).

The food was fine, but the service was excellent. Alex was a star, he has elevated the customer service bar. If you're there, and if he is around you will know. Thanks Alex

Food Was lovely service was good even though it was very busy

Wow! Best wagas I have had in a long time. There was a massive queue but we moved through quickly and service was efficient for how busy they were. Food was delicious, we shared the chilli squid and bang bang cauliflower starters then I had my favourite yaki udon. The high five juice was also delicious. Thank you for a lovely meal with amazing service.

We gat a table a soon as it opened because this particular restaurant gets very busy. All wait staff were very polite.

James, our server was really good. Attentive and efficient even though the venue was really busy. Food was ok although prawn starter and banana katsu portions could have been a bit bigger.

I ordered tantanmen ramen . And I was served cold .. it wasn’t even hot …

I recently visited the Wagamama restaurant located in Westquay, Southampton with my family on Tuesday, April 11th. We were pleased at how quickly we were seated, despite the long queue when we arrived. The staff members were friendly and courteous throughout our visit, which was a positive experience. However, I need to point out some serious issues we have faced during our visits to other locations, which I hope can improve. After placing our order, our drinks were delivered at an acceptable time. However, the main dishes were brought out to the table separately; first, the ramen, followed by the kids' meals ten minutes later, and then, the last dish landed on the table 15 minutes after that, despite reminding two different members of staff of the problem. In addition, the sharing dishes arrived after we had almost finished our mains. Clearly, this is a weakness in the organization of the kitchen, possibly with the way and order the kitchen receives the orders. I hope the management team at Wagamama can look into these issues to improve their services for future patrons. Despite this, I would still recommend the restaurant. The fantastic food is truly worth the wait in line.

We had excellent service from Aacash, such a great person. The food was excellent as always. Thoroughly recommend this place. The staff are very friendly and we really enjoy their selection of food.

Great service and attentive staff! Very friendly, obviously well trained. Will definitely recommend.

The food was amazing and the servers where amazing especially the woman with black and white hair, she made my partner feel very comfortable and I appreciate that a lot

Loved the food Great service Friendly staff Highly recommended

I had beef donburi and I can strongly suggest you to try it if you like beef! The texture is amazing and utterly fresh! I would try all the menu! Mae and claudia also were kind and asked me where I would rather to sit and explained the menu! Thank you for making me happy with a good meal 🥘

服务态度较差，等待时间过久，在入口处没有工作人员接待导致大量人员堆积。餐厅出品不稳定，拉面的汤底没有味道，但下一次吃却很咸。

Not bad food for a chain restaurant, the ebi katsu and chilli squid were excellent and my chicken and prawn yaki soba were very tasty as well, initial service was slow for drinks but food service was excellent.

Me and my mate had lunch here for my first time and had the best service I’ve seen in a while, kitty was such good host for us she really knows how to make her Guest feel welcome into the restaurant we will definitely will be coming back for the best experience and amazing food

Great variety and selection of dishes, fairly fast service but dishes tend to come out in a random order. As a chain, they have one of the best allergy menus out, and the manager often discusses the meal with you at this site.

Az étel tökéletes, a kiszolgálás gyors. Csak ajánlani tudom!

When in West Quay our usual go to is Yo but we agreed we haven't been to a Wagamama for a while so decided to join the short queue. It did seem a tad understaffed but once order taken food started arriving at a good pace. We have our usual go to dishes and have to give kudos to the kitchen. Everything was spot on. Not the most relaxing of branches but for the quality of food excellent.

Waited 20 minutes before even being asked what drinks we wanted, & that was after asking not 1 but 2 members of staff if they could take our order. Pint of beers weren’t full to the top. Tide was clearly out. One meal came with beef & not the chicken we asked for. The other meal was a full on salt bomb.

I used to love Wagamama food and service. However the last three times I have had dinner at Wagamama's the service and the food has decreased in quality and attention. I wont be back and definitely I wont recommend this place to eat...unless you enjoy asking for them to change for food, warm it up or to bring you the right order.

It's very delicious, nicely presented dishes. It's a lot options for vegans. Price is average, it isn't more expensive than other restaurants.

Always like wagamamas . Very good service. Not sure about paying online,but everything moves forward. We went in early as had been up early, very pleased we did as there was a massive line when we left.

Food was good, but they failed to inform us, while we queued for a table, that they were closing soon, so we were asked to hurry up and leave, before finishing our main courses. Definitely felt like prioritising profits before customer experience.

Busy at lunchtime, well staffed no delays & large bowl of freshly cooked good in 10 minutes, always live a Wagamumas!!!! ❤️

I recently visited Wagamama at the West quay Shopping Center in Southampton and overall had a positive experience. The restaurant had a nice atmosphere and the staff were friendly and attentive. The menu had a good variety of options, including vegetarian and vegan options, which I appreciated. The food was delicious and came out quickly. The prices were reasonable and in line with what I expected for a chain restaurant. I would definitely recommend this location to others looking for a tasty and casual dining experience

We had the most amazing meal and the best service. Annetta was the best waitress and nothing was too much, big thank you to you! Maybe see you at highcliffe beach! Best wagamamas yet and we can’t wait to come back!!

Manager was fantastic regarding my allergy, very helpful and understanding, lovely food as always :)

Visited the restaurant whilst away with work. Was served by Kitti who was absolutely fantastic! I would not be giving 5 stars if it was not for her. The restaurant had many items unavailable which was very disappointing. Test Kitti on the food codes, she knows them all!!

Very nice experience especially with Niky the manager who was so kind to us and our baby. We’ll definitely return.

Tge food was great and the service was amazing and my waitress alex was lovely and so helpful and i would definitely be returning because of how wonderful and attentive she was

Friendly staff, clean and tasty fresh food! ❤️