wagamama in Stoke-on-Trent

Food was lovely but what stood out most was the service from Summer. She made sure to check back with us and, when our little one said he wanted banana for dessert, Summer went out of her way to make up a plate of banana with caramel sauce for him and even wrote his name on the plate in icing sugar. Made our little one’s day. Thanks 👍🏻

Great food and atmosphere. Brilliant service - thankyou Summer. She helped with the menu and there was a good selection for vegetarians too. There was a delay with one of our meals and she sorted it without us asking . We were offered a free drink and money off the bill and we didn't even complain. Summer really looked after us and was so friendly too - made a refreshing change! We will be back!

Always a reliable go to for us. Quick, friendly and efficient service. Special thanks to Summer who looked after us and was incredibly attentive during our visit. We’ll be back for sure!

service by Nathan was amazing even thought it was really busy

Fantastic service let down by truly terrible food. The worst Raman I’ve ever had, congealed cold noodles, in a luke warm flavourless broth. Partner had the Pad Thai which wasn’t much better or warmer. Despite the £15 voucher and reduced bill, I can’t see me going back.

We were seated after about 10 minutes. Took about 15 minutes before our order was taken, to which the server came back to tell us the order hadnt gone through? After about 20 minutes, the first starter arrived cold so sent it back. Then a main arrived 15 minutes after, for that to be cold! And the first two starters forgotten about. We received an apology, overall experience was not great, we werent the only people who had to deal with missing/cold food. Wont be back to this location.

Ordered food for 2 people, was informed food is cooked fresh & could be a few mins between each persons order which we had no issue with... One order came & was waiting on 2nd order that never came by the time my friend had finished there's... I asked where my food was & long story short the chef had forgot to cook my order... They did deduct it off the bill, but still very very poor service! Will not be going again!

Summer was amazing! very friendly and looked after us well.

Summer was so so lovely!!! she made this experience, and the food was delish!

Summer was a great hostess and made us feel really welcome. Very good sense of humour and couldn't do enough to help us. Would recommend

I don’t normally leave a review unless I’ve been impressed by something! A few of us went in at lunchtime for a bite to eat and I was a bit overwhelmed by the menu and not really knowing what the food was. Our server- Summer, was amazing! She explained what the food was and helped with our orders. Thank god she knew what was what. She was very attentive and went out of her way to help. We all enjoyed our food too which was a bonus. We will be back…thank you

Great location and as always the menu is amazing for vegans 🙌🏻 the staff are so friendly and smiley when we come in. The food is always delivered quick and it’s so tasty! Highly recommend. We had the otsunami and dogs which are a firm favourite.

On a very busy black weekend night, we enjoyed a lovely meal of gyoza and don buri. Summer was our wait staff, and they went attentive and caring, remembering to check back during the meal (despite the rammed restaurant). She fetched extra amai sauce for my don buri immediately when asked. Thanks!

Came here for the first time last week. Nice & busy atmosphere as it was Saturday lunchtime. Service was good, chicken donburi rice bowl was nice.

Shoulder to shoulder crowded, loud obnoxious music. Waiter was kind and friendly but kept getting our orders wrong. Unfortunately the food was bland and overcooked, all four of us were unsatisfied with this branch’s performance.

Summer our waitress was really helpful & very pleasant & bubbley

My saku soba with crispy duck was heavenly. The chicken yakitori was scrummy. The only (slight) disappointment was the chicken katsu curry - the sauce seemed very bitter and unpleasant.

Busy, but efficient friendly service and great food.

Ordered take away delivery kept been pushed back waited well over a 1 1/2 hour shop blamed deliveroo they blamed the shop terrible service And to top it off family who had the food had got upset tummies Never again

Always consistent at a Wagamama's:)! The ramen was hot and delicious and perfect for a cold day. The service was spot on and efficiently run.

Everything was delicious, great service, perfect food

Visited today for lunch and couldn’t fault anything. The food as always was delicious, portion sizes are very large and lots of vegan options. We were blown away by the service from all members of staff. Everyone was so lovely and friendly. From checking in and making sure we had everything to answering any questions we had. I want to give a special shout out to Summer who went above and beyond, we will be back based on her customer service alone. This Wagamama isnt our closest but we’ll make the trip just based on our experience today. Thank you summer, if I could give more starts I would.

Brilliant young man served us here and sorted seating for my 80year old mother in law, he was lovely and whole evening was great.

We’ve never been a Wagamama before and we were excited to try something new, came away very disappointed. Both had noodles, dishes came in massive bowls yet they only filled the base of the bowl, not necessarily criticising the amount of meat/tofu but considering the cheapness of noodles and beansprouts I expected the portion size to be at least 50% more. Husband also had a starter to come with the main, it came after he had finished the main-if you haven’t been before they do tell you food will come when it’s ready, not together which is something else we didn’t like (although appreciate that’s part of their experience). Anyway the starter was arguably a portion size you would expect for a starter but you paid £9 for the privilege, else where it would have been £6-7. We went into a show then went home where we both had a second tea! Definitely our first and last visit to a Wagamama.

Terrible staff and even worse food Was accused of not paying. Had to show them on phone that meal was paid for will never go again. Disgraceful!!!!

The food been there for 10 mins , no one bring it over, ask staff just been told we were busy, what a sham

Hi this is not Pina colada, but the waiter just told me this is pina colada. Where’s creamy as you write on the menu? How dare you come to a manager and tell me it’s Wagamama’s special pins colada? And your staffs unprofessional behaviour, that trying to force me take the drink is really disgusting. Get some real bartender and hire some high quality who at least know what is classic cocktails staff and manager plz😅👎 Btw don’t waste your money here the duck is dry like died for ages

Collected a takeaway in the time it took the 10 minutes to get home the food was stone cold, dry and was no way freshly cooked! The chicken tasted at least a day old! An absolute rip off and won't be going back!

Really good and the food is always really nice only downside is sometimes when busy there's no way of tracking whos ordered so we were sat waiting a while before ordering. Servers are lovely though!

I put 3 stars to service cause the waiter was nice. But if 6 people order starters and mains and then the food don't arrive at same time and even some mains before starters... well, i don't recommend it. Food was ok, but for the price i've been in a lot of better asian restaurants. Gyozas were meh and ramen just ok.

Staff were so rude, having mean girl attitudes and kept insisting that we buy more food when we didn't want any. Staff don't listen when taking our order, huffing and puffing with an attitude and fake smiles, and at one point, I see them gossipping about us. They gave us the wrong order and still charged us for it. Food wasn't anything special, more so when you're paying quite a bit! You'll get better food at a takeaway. In my 3 experiences here, staff were rude, have an attitude, and food came so late. Don't recommend this place at all, not even for a coffee! Rather go to Nandos, which is a couple of steps from this place.

First time eating at Wagamama’s for a few years. Unless I was just unlucky at this branch, the quality of food/ingredients has fallen off a cliff. Used to be alright, but everything we ordered was just really poor. Another chain slashing costs/quality yet raising prices. And of course, you still get your food 20 mins after your partner’s dish is served. Never again.

Wagamama in Stoke should be commended for handling a simple transaction error extremely efficiently, with no fuss or problem. Not even 24 hours after sending an online enquiry, Ellie (General Manager), emailed back to start the process of resolving the error. And by the next the error had been completely resolved. I often dine at Wagamama in Stoke and I am always impressed by how lovely and hospitable the team are. This anecdote only goes to reinforce my positive view of the establishment. Thank you once again for all your help. You are all doing an excellent job!

Fast, easy and professional help in helping us enjoy different meals that all four of us ate and looked forward to returning soon.

The staff were very attentive and helpful

First time at wagamamas.. And we loved it... Great atmosphere... Staff very attentive.. Highly recommend..... The only criticism would be my sons main came out very quickly after the starters so he had nearly finished his while we were still waiting for ours!!!.... Maybe an oversight... Food was delicious. Not cheap but pretty filling... Felt like we were on holiday in Japan. 😁 Loved it

I come to Wagamama 2-3 times a year. We like to come here because of the authentic food you get here and I like the flavours. However most of the time this place isn’t clean. And the lack of timing for the food it’s horrendous. There was a time everyone had their food and I was still waiting for mine and they even finished their food as well. I had to ask for mine at this point and could have offered goodwill gesture. So I wish they could be a bit more attentive and ensure everyone has got their food and happy. The drinks on the other hand is pretty poorly. Lacking of flavour I must say and drink sizes could be better. Overall I’m rating for the food mostly.

Delicious food and lovely staff.

The staff and service were excellent, and the food was high quality for a large chain. It’s not an ideal place picky kids and quite pricey, however I would visit again but probably without the picky kid.

Really good food and fast service. Massive thanks to Dylan for being so helpful and going the extra mile for us! :)

Huge shout out to the incredibly nice gentleman who kindly searched through 3 bins to find my missing bank card. I can't thank you enough. Outstanding service. Food was fab too. Xx

Food is amazing but service is awful, expect your drink to come after food and dirty plates to be left on table for ages

Wow what an experience. Myself and my partner were overwhelmed with how attentive and friendly the staff were with ourselves and our 5 children. The staff went out of their way to accomodate one of our daughters specific needs. The food was delicious and the atmosphere was chilled. A special thanks to Dillon our waiter who couldn't have done enough. A huge shame we only visited on our holiday as we would definitely visit again.

The restaurant is amazing and has a beautiful atmosphere. The food is incredible as always and the service is always spectacular.

Friendly staff, great food, and my Coeliac disease was taken very seriously

Wagamama’s. One of the few recognizable high street chains that has survived and you can see why. Clean and fresh modern interior with really friendly helpful staff. A cliché but one of our party had the chicken katsu main, as usual it was perfect. The spicy chicken broth was also very tasty. My favourite dish for the autumn and winter but I couldn’t wait that long to have it again. I really hope they can hold where they are with pricing. Nando’s across the road have gotten unbelievably expensive for what is essentially chicken and chips. Come here and receive a variety of tasty options for better value. Finally, it’s hard to not to point out the efficiency of this restaurant. Tables are turned quickly and if you don’t have much time you can typically be in and out in 45 minutes, perfect for anyone even on a work lunch (if they get an hour of course).

If you go here for lunch or dinner, you will be well taken care of. You are asked if anyone has allergies. And when we answered that it was someone with a fish allergy, we were extra well looked after.

delectable food and very friendly staff. well done!

First time visited. Will be careful next time not to order a meal in broth though.

Standard wagamama in stoke. The food was good and the service was good. Toilets are ok. Highly recommend

Pleasant, efficient staff who are ready with advice on food and drink options. Plenty of choices on the menu and drinks/food are supllied quickly. Easy payment methods.

Food was divine, as well as drinks. Service was impeccable from all the staff, but a big shout out to Dillon for his attention to our needs.

Delicious food as always but made even better by our excellent waiter Josh, whose recommendation to switch chicken for pork in one of the dishes elevated it even further. Other staff were interested and friendly too, clearly a good team. Place was clean and nice layout, as expected from wagamama.

Usual wagas food which we love and the staff here are excellent. So friendly and accommodating.

Came on here to write a review for the waiter Dylan ,been this afternoon and honestly can’t thank you enough for making our friend’s birthday feel so special, the food service was quick and impeccable, Dylan was so kind and helpful and polite , would 100% recommend this wagamamas to anyone stoping either in stoke or who is from stoke !!! Thank you SOOOO much !!!!!!! Millie :)

We ate here recently for the first time. The staff were really friendly and helpful. We came a bit early for dinner so it was quiet. The food was okay, I found my ramen broth didn't have a ton of flavor and the amount of meat was quite small for the price markup on the beef (the picture looks like a lot but the layer was very thin so had like 4 bites with meat). The dumpling starter was the best of the meal. I love ramen but as I said the amount of meat and vegetables was less than I'm used to. I would try to eat here again but order something different and see if it's better. It just felt a bit expensive for what it was.

Went here with friends last night - super helpful staff and really accommodating to allergies! The best allergy process I've ever come across. Been served by Josh a few times we've now and every time they're absolutely amazing.

Fantastic experience. Travelling for work so find myself alone looking for food and Wags is usually pretty good. Walked in and asked for a table, the lovely waitress showed me to a small table to the side so I could have a bit of peace on own, absolutely brilliant! Then the waitress for my table (Tiff) came over really promptly, introduced herself and took my order, she was enthusiastic, joyful and funny. Food arrived in good time and tasted fantastic, which is a given for Wags! Overall I had a brilliant experience and could not recommend this particular Wags more. The staff are a credit to the business.

Great service, fast and friendly! Big thank you to kayt who looked after us :)

Having never been to this wagamama, I was pleasantly surprised. The waiter (Dylan) could not have been more helpful or friendly. Food was served quickly for our big group of 14 people. Good choice on the menu at a reasonable price, pudding was lovely! Would be worth a visit!

Great restaurant. High quality food.

Found it a little pricey. £6 for a can of IPA. But the food was fantastic.

I'm quite disappointed . I ordered the vegatsu .when it came it had no tofu. I questioned this and then they told me they didn't have it in .i don't understand why they didn't tell me when i ordered ?.the waitress kindly said I could try it but change the dish if I wasnt happy, however I still ate it because my partner was eating , i didnt want to wait for another dish as it was busy , there wasn't any waitresses available at the time and I didnt have a menu to chose again anyway, I didn't feel I had much faith at this point anyway and I was hungry. plus it was tofu I really wanted, and I think they would have charged me if I had something else.maybe I should have tried to ask I dont know .the description of the meal on the menu had far more on it than what came on my plate! . I just had a thin vegan chicken breast which was dry with katsu curry and rice and a few leaves, .the bang bang cauliflower side was tasty but not very substantial. This isn't like the wagamamas I know and usually love .Although the waitresses were pleasant enough , the style of service wasn't for me, I can appreciate they were busy but it just didnt feel very attentive and it was clear I wasn't happy . It came to £54 which would have been well worth it if all the above was better. Apologies But I feel like it was a waste of money this time .wish I had taken photos so you could see what i mean.

I love this restaurant. Nice vegan food, a bit spicy, with several alternatives. A little suggestion: why don't add sushi in the menu? I am pretty sure the customers would appreciate it.

Excellent food, but a bit pricey.

Great experience with Wagamama absolutely enjoyed the ramen with extra beef + the chicken skewers were a perfect pairing Really great ambiance definitely will come back again soon

Our server when taking the order advised us that food would be brought to the table when it was ready. I didn't think he meant one of our starters would arrive first, our other starter would arrive when we had finished our mains. Also, as a group of 4, 2 were served and had FINISHED eating before the other two had received their food. Just not good enough. I won't be back.

Fantastic meal service really brilliant thankyou wagamamas

Ordered a couple of days ago a beef brisket ramen - broth was just missing. I guess I’ll just not order anymore as almost always something is wrong with the order

Room too cold. Kept coata on. Has to stand and wave for service. Asked for more drinks twice and even left without them .

The restaurant was so cold we left our coata on. Service terrible. Even had to stand and wave for minutes to get attention. Food was too salty and asked twice for more drinks and left without then.

One of the better wagamama restaurants. I used to love their food, but it's gradually taking a turn downwards. The ramen still tastes good, apart from overcooked hard chicken breast, and I feel prices are steep for what you are actually getting.

We had a lovely time at waamama's in stoke. Just myself and my daughter visited. The food was delicious. The service we received from server named Josh was absolutely excellent 💯 So very attentive, very helpful and friendly with a genuine interest in his customers. Fabulous customer service. Thank you

It was a great first experience, server nathan made us feel very welcome and guided us through the experience, will be returning the future.

I just want to say, when me and my have partner dined in at wagamama, the staff are always absolutely amazing, so kind and helpful. but unfortunately I ordered a deliveroo order today for the new hot pot, I was super excited as I've always wanted to try one escpically with rice cakes in aswell. when it came, it was so disappointing. barely any beef and only 2 rice cakes in the whole dish when for the price I thought it would be full of rice cakes. the taste isn't amazing either sadly, the liquid was very watery (im not sure if its supposed to be like this as I've never had a hotpot so I may be incorrect) and didn't have much flavour to it, just had alot of chilli's in, which made it spicy but no flavour. so disappointed as I love japanese/korean food and usually love this place but I feel like I've been robbed, especially with how expensive it is.

Lovely food,expensive but just the right quality

Came here for dinner tonight with my friend and we had a wonderful experience! The hot pots delightful, but the real treat was the service we received from both Kate and Flynn. They were so kind, helpful and went above and beyond to make the experience more than enjoyable! Pure bliss will be back x

First time here, the food was quality, really nice vegan options

Excellent food and service. I had chicken katsu curry the first time and that was nuce. Wok green vegetables are really crunchy snd contain lots of flavourings. The beef hot pot is very spicy however, it takes amazing. You often have to wait in a queue for be seated which can take approx 20 minutes. The toiles are outstanding !

Love a good wagamamas and this is one of the better ones. Sadly as time of writing, wagamamas menu has gone down in personal preference. The food is still tasty but some of my favourite items have gone and the replacements aren't as good. But overall the Asian hybrid of food is good and tasty.

My son's favourite restaurant, like all Wagamama clean, open plan and busy.

Josh was the best thing about this place, He was a fantastic server. Food was delicious as always . We were seated quickly and our order taken fast. We did have to ask about 1 of our starters but we then received it super fast.

Excellent stuff, normal upsell for extra drinks etc, food was on point but was neither exceptional or poor I would say "meh". Price point I will leave open as its Been a while sinc e I have been out, would I come back, dount it to be honest, had to put jacket on a stool and no toothpicks, 1st World issue I know

Well wasn’t up to much tonight The food wasn’t as good as it normally was, and the service was slow

Had a deliveroo order last night....chicken matsu curry....chicken was overcooked and hard and not enough sauce. The wetherspoons katsu curry is amazing and half the price! Son tried the chicken gyoza ramen bowl, he didn't eat it! The broth had hardly any taste and what taste it did have was a bit wierd. There was no egg either. First and last time having food from here. Not good at all.

We came to eat, Dillon was our server and he was absolutely lovely, he was polite and accommodating when we wanted to make changes to our order, thank you so much!!

Shocking. Wagamamas fan for years here but today I got my food delivered and how disappointing. Food was cold, undercooked noodles and got my order wrong anyway. It made me throw my guts up after just eating 4 mouth fulls. Only thing I can say was good was the quick delivery service. Don’t bother with delivery just go into the restaurant as they care more about you in there.

We’ve been here a couple of times. The food is good. The service is okay. Our most recent visit the area we were shown to sit had a wet floor sign next to it and some paper things under the table which I assume were to soak up whatever water was there but they were dry, so could have been moved. It felt a bit dirty like that. We waited a while to be served but the food was good and came not long after we ordered. I would go again I hope they read the feedback.

Incredibly tasty food and speedy service

First time eating here and to be honest I'm not very adventurous when it comes to food. Upon arrival the staff are very friendly and welcoming and we were shown to our table within a few mins it wasn't very busy but the atmosphere was great. After browsing the menu for a while I decided on a yaki soba with chicken all cooked fresh to order and to my surprise I really enjoyed it. I would definitely be coming back to try something different.

We were here celebrating my daughters birthday. We had excellent service from Jack, very professional. The food was all delicious, complements to the kitchen. Would highly recommend a visits here.

The best service ! Fab food , helpful staff

Great service and super care taken regarding allergies.

It's ok. Not brilliant not bad 4 is good score

Great food, service quick and polite.

A brilliant waitress there called Meesha - swift service with a sunny smile

This restaurant is heartless and so are the staff what ever the weather is they make the drivers wait outside in the freezing cold and when you go inside to use the toilet they order you to wait outside before even giving you a chance. It is the only food place that makes the delivery drivers wait outside

Delicious Japanese food. Chicken teriyaki soba was gorgeous.

Very clean, very well run...staff very pleasant...10 out 10 on our visit.

Can never fault Waga's always yum!