Hills Fish and Chips in Stoke-on-Trent

Shocking service won’t order again the order was only small and the time it took come I could’ve ordered 3 other places and should have done they would’ve got here quicker the quality was shocking the guy sounded half asleep on the phone and didn’t even seem aware of the order what a disappointment from a place that used to be really good too now overly poor then when you ring oh 10 minutes then 20 minutes pass still nothing call again oh sorry 10 minutes nearly an hour and a half wait time!!

We didn't want any sauces on the meals, but there is no option on the ordering section to say NO SAUCES it insists that you must order at least two for each meal. This sauce spoiled our meals, too much of it. Why not just include a no sauces option?

Friendly staff excellent service good food

I thought it was fresh peas i ordered not mushy peas which were all over the chips. Messy and not what i wanted.

requested salt and vinegar, could taste any. also the special burger didn't have any Donner meat on it just burger and the egg. disappointed

One of the best kebabs in stoke especially the chicken one. Great fish and chips too and decent delivery times.

Always good value for money and hot. Great chippy! Thanks Hills!

Fantastic chippy, friendly staff and always fresh and cooked to perfection.

Chicken you couldn’t even pull it apart it was like rubber, donner meat tasted weird, fish was dry to the point where the fish meat was crunchy, the batter tasted awful, always ordered from here and this is the first bad experience won’t be ordering from here again.

This has happened before and we forgot - the sausage just doesn’t taste right, the fish cake overcooked. The curry sauce undercooked. This was a shocker.

Honestly a decent place for your chips, it's a little lacking in quality in terms of how tasty the chips are but they do serve what a british chippy should serve. Ever since Uni chip shut down, i've been going here and it's been great.

our first order and we enjoyed the food thank you we will be back again

Food was very dry . Chips dint have much potato in them

Sorry hills. But one hugely late delivery too often. They take an hour and a half most times. Not good enough.

Not nice at all I ordered a battered burger and a fish, good delivery time but the batter on the burger all fell off,the fish was none existent all all batter, the only thing decent was the curry sauce

pie was dried out this is the second time this has happened have ordered from here for a while but may look for another outlet

They updated the app saying it was delivered when it wasn’t. I rang and was told this is an automatic thing that it just says delivered when it wasn’t. . It took ages to get this meal. Not impressed.

App said 50 minutes for delivery then it became 50 to 70 mins Ended up being 80 mins food was almost cold. If food had still been hot i would have rated it higher than a 3 for quality.

Considering it was snowing driver made good time, food was lovely as usual bit cold but can put that down to the weather nothing the microwave couldn't sort out

The food was lovely and fresh, massive portions, delicious

quality wasn't as good as usual

absolutely delicious food reminds me of my childhood. solid 9/10, on another note food was piping hot and big portions.

Lovely take away the chips are very nice here

Tasty food at great prices, definitely coming back

long wait for delivery time but was on time wish they put curry sauce over the fish other than that perfect

I orderd a large fish small chips and a tub of peas . the fish had hard bits all through it I could eat it a total waste of money

Excellent Service as usual, tried hot dog for first time and it was soooo yummy lol

Over an hour late and more gravy in the bag than in the tray wont be using again and used for years , used to be a good place

Perfect food again! Lovely and hot in delivery and good size portion. Always order from here they are the best!!

Food good as always and the slight lateness not reason for 3 stars. Reason being showing as delivered 10 minutes before arriving.

Ordered at 4.50pm for a delivery time of 6pm, according to the just eat site it was out for fruit by 6.30 nothing had arrived so I phoned the shop only to find it was still in the shop and apparently our order was the next to be sent out when the driver returned, I then did a track your order at about 6.45 which stated it would be delivered approximately 7.15pm this is now 1.5 hours late and when it did arrive it was cold, this is the second time it has been late from hills, I won’t order again

Poor service overall on this occasion. Nearly two hour wait from order time and when arrived the wrong food delivered. It was also soggy and grease soaked making the kebab inedible.

Great service and food was very good

original delivery estimate 7.35pm till 7.55pm. After 2 phone calls eventually arrived about 8.20pm. Food lukewarm.

the food was very greasey, the fish was over cooked and bland, we ordered fish and chips, sausage, chips and gravy and chips, cheese and beans, instead of the sausage chips and gravy we got fish chips and gravy when I tried to call and complain no one would answer the phone, so I contacted Just Eat and they refunded me, we will not be ordering from Hills again.

Lovely breaded fish, good quality cod, overall excellent

The food is good, however their delivery service is appalling. They purposely set their prices a few pennies below the store minimum to make you get something extra. Very predatory pricing and tactics. If you can order in person, I very much recommend as the food is good, but avoid the deliveries if you're not a richman.

Food never arrived but on the app it says it has tried calling twice with no answer had get just eat involved

Arrived cold worst onion rings I have ever seen in my life wafer thin stips of onion mess hardly any batter just a box of thin wet cold onion skins with bits of batter loose in a box!

I would never order from here again 1 hour and 40 minutes so far and nothing that's even if the food turns up. Last time i went it took an hour and 20. I called and she said she was cooking it now that was 30 minutes ago so if that's the case it'll be cold now. They said they were mega busy so maybe they shouldn't of excepted the order then.

Great service and awesome value for money.

Waiting 2 hours for our order when it come garlic bread was hard

very fast delivery food still lovely and warm THANKS

from ordering to receiving food 1hr 45 minutes plus 2 phone calls to shop. £25, part of order overcooked, was sent extra chips. most of food went in bin just too late to eat. Will not use again

1 can of pepsi max missing from the order

Very satisfying portions. Good chips and a great piece of fish. Expect to return

Very slow nearly 2 hours from order to receiving food. Should stop taking orders when busy or traffic is heavy.

first time me and my girlfriend eating here and the food was fantastic

Food was boiling hot - had been freshly made and was lovely !

BbQ sauce tasted like it had mint sauce in it. Just added to the fact the food arrived over an hour late. That's on top of a 40 min cook time. My kid fell asleep without food. Not good.

Excellent as per usual would highly recommend

the delivery driver was fantastic 5☆. very pleasant. forgot to give me my drink but brought it straight back.

ordered before and liked it, this time made me wait more than 2.5 hours, ignored my text asking for an update after am hour and a half, the food was fine.

Always great fish and chips ....fabulous value....and the 2 best girls behind the counter serving ....what more can I say

We had to phone twice to chase up our order which was “on its way” took 1 hour and 20 minutes to arrive and the food was cold! No apology and no refund. Definitely won’t be ordering from here again.

Really good chippy normally go here when I'm on a night shift and normally have 1 piece chicken value box. It's really good and great value. Try it out

Lovely staff. Super fast service. Excellent prices and great food and portion sizes. Potato fritters are amazing with a side of curry sauce,on this occasion.

Delivery was 55 minutes, food was cold and was nearly dropped upon delivery. Packaging was stuck to one of the meals which meant it could not be eaten.

Ordered near 2 hours ago still nothing. Food is good when you get it. Don't put 1 hour delivery then double it. If you can't deliver within the time you state then don't take the order.

I ordered and it didn't turn up never will I use you again

I have never tasted anything so disgusting. went straight in the bin. fish in batter was really awful.chips cooked in really old oil. never again

unfortunately, the chips were cold and little bits.. the sausages were disgusting! very dry and hard skin, like they had been sitting there for ages.

Had always been fantastic...today's order was disapointing. the fish was shocking! all in bits!

fish was not fresh asked for curry sauce it was fully loaded with barbecue sauce instead taste horrible

Stone cold and prepared very differently to what I ordered. Considering binning and ordering from elsewhere

Food was meant to arrive between 7.10 and 7.30 and it didnt arrive till 8.10. The lady at the fish shop was lovely and was calling the driver. He seemed annoyed with himself when he got to the door but not sure what happened but it did mean our food

Took 2.5hrs to be delivered following 2 phone calls to chase. Food came cold

the chicken was perfect, a little too much salt on the fishcake but everything else was perfect

Food was absolutely delicious delivery was a little late but worth the wait

The menu is very unclear when ordering, I thought I'd ordered donner meat and chips but order arrived without. Going back on the site I realised there was another option with chips but very unclear and cheaper than the just the donner meat I'd ordered. Not happy paying £8.50 for just some donner meat and mayo.

waited hour and half to be prepared for it to then still be over 20 min late

NUMBER 1 excellent food again 😁😁😁😁

Sorry but this place wasn't for us. Ghe fish is dripping in grease and the donner meat. The chips didn't taste like they were fresh..

A brilliant chippy with a great selection of take away favorites. Always fast service and always tasty!

Food was cold rang restaurant twice to see where my food was

Items missing and arrived too late

driver was very rude when it eventually turned up.

Tried to call but obviously very busy. Never had a problem before but tonight it’s terrible. Normally fab quality but how can tell when it hasn’t arrived after 1 hour

2 hours after ordering. Intouch x2 about it being late cold on arrival.

Amazing food, great portions. Love the battered mushrooms! The best chippy around! 👌

lovely fish and chips.. excellent sized portions

ABSOLUTELY DISCGUSTED BY THE ATTITUDE OF THE FEMALE (ONLY FEMALE THAT WORKS THERE) TONIGHT. WE ARE REGULARS HERE SPENDING OVER A £100 PER MONTH. SHE YET AGAIN BAGGED THE ORDER WRONG. EVERY SINGLE ORDER JUST LATELY WE HAVE SOMETHING WRONG OR MISSING. IT HAS GONE BEYOND A JOKE NOW. SHE BLAMES DRIVER. THEY BLAME HER. SENT ENTIRE ORDER BACK TONIGHT AS BY TIME SHE SENT THE DRIVER BACK OUT WITH THE MISSING ITEMS THE OTHER PARTS WERE COLD. SHE SAYS SHE CANT ISSUE A REFUND UNTIL HER BOSS IS IN ON WEDNESDAY. BUT SHE WILL HAPPILY HAVE THE WRONG ORDER "TAKEN OUT OF HER WAGES" ....?? BAD ATTITUDE AND IF HER BOSS "IS" GOING TO TAKE IT OUT OF HER WAGES THEN ERM SURELY SHE IS ADMITTING SHE IS THE ONE PACKING THE ORDER'S (AS SHE HAS PREVIOUSLY STATED SHE DOES WHEN THEY MESS OUR ORDER UP 🙄) THEN SURELY SHE SHOULD GET IT RIGHT !!! AFTER YEARS OF GOING BACK TO THEIR POOR SERVICE THIS IS THE FINAL TIME. AVOID AT ALL COSTS PEEPS.

Enjoyed a delightful fish and chips meal—crispy fish, fluffy chips, and generous portions. Delivery was prompt, ensuring everything arrived hot and fresh. A satisfying and delicious choice!

Disappointed 7:30pm order took over an hour to deliver and then the kids fish cake was missing. Rang n was told could deliver it to us , It was so late for a 3 year old child to have await for it to be redelivered. We dont have chippys very often. Wasnt that, nice curry had a strange taste.Will use our more local chippy next time.

15 mins late still not delivered

Very nice meal even the dogs like it.

Missing the sausage out of sausage box….

Missing the regular chips from my order

Good variety and invariably great.

the food was great , i would go there again

Usually always spot on but this time the fish was overcooked the batter was rock hard

Very good and loads of good food

I ordered fish and chips and a v box meal the fish batter was not cooked through very soggy which then in turn made chips soggy and the v box meal the chips were very small bits and the donner meat was like rubber looked like it had been reheated . plus the price has gone up for pork quality . normally very good I don't know wheater to order again from their or not .I don't know if changed ownership ..

missing chips so had to share a small portion between 3 adults and 2 kids

I visited here for donor meat and chips, shop was very clean, staff were great, lovely food and big portions.

Ive used hill st for about 10 years but today was the last time after waiting nearly 2 hours for food and for it to arrive luke warm/inedible

WORST CHIP SHOP I HAVE EVER TASTED. Also the lady on the phone was extremely rude, aggressive and unhelpful. DO NOT ORDER FROM THIS ABSOLUTE DIVE

too many chip bits, than chip and wrapped in paper. onion ring in batter, thin batter and oily onions

never had a bad .Ealing thank you 😊

Tried here for the 1st time tonight and we were not disappointed! Absolutely beautiful, the fishes were huge, such great value for money definitely be back x