voco Lythe Hill Hotel & Spa, an IHG Hotel in Waverley

The spa is well worth a visit. The setting is stunning and the facilities don’t disappoint. The pool is warm and a decent-enough size to swim lengths or you can relax with a drink and a magazine on one of the loungers. The staff are helpful and friendly. Would definitely recommend.

I am a member of the spa and gym, it’s been a wonderful friendly and comfortable place to come and relax and work on myself. Highly recommend.

Great location. Great staff. Good spa and pool. Will come back aagain

This was our second time visiting Voco Lythe, and once again, we had a wonderful stay. The rooms and facilities were very accommodating, the restaurant food was excellent, and the service was lovely. The location and scenery are absolutely beautiful, making it the perfect getaway. The only reason for our 4-star rating was an unfortunate experience at the spa. On Friday, we were warmly welcomed and treated kindly, but on Saturday, the staff member working at the spa was quite rude. I was told to wait 30 minutes for a drink because she was too busy, which I completely understood. However, after waiting 45 minutes, she then sarcastically laughed at us for standing by the bar and dismissively said, “I can’t do everything at the same time.” This was disappointing, especially compared to the otherwise high standard of service at the hotel. That being said, everything else was faultless! A special mention to the receptionist, Ro, she has been amazing on both of our visits and is truly a credit to the team. We will definitely return and hope to see the same level of hospitality throughout.

Lovely quaint hotel with fantastic views of the surrounding countryside. The rooms are nicely equipped and spacious. The staff are very pleasant, plus the hotel is a couple of miles from the centre of Haslemere.

We had a much needed night away, dinner, breakfast, spa and honestly had such a lovely time. Staff couldn’t do enough for us, food was lovely, views were lovely. Enjoying chilling in the spa for a bit. Would definitely visit again

The travel was a birthday stay for us. The team at the Voco absolutely took care of us. Provided all the benefits of an IHG platinum member from room upgrade to late check out. Ro at the reception was very welcoming and helpful. I really appreciate the hospitality

Although I am not/we were a hotel guest, anyone can enter as a guest, and the reception at the bar is unacceptable from the first minute... we entered in the first place, no one was anywhere... and the statement the guest made to me is unacceptable in my opinion for such an expensive and the young gentleman is in a prominent position and does not apologize, which is unacceptable. I am also a host and so we do not talk to the guest even if we are in a bad mood or whatever, this is not behavior worthy of hospitality!!!

We recently stayed at the hotel during the period between Christmas and New Year. While we understand this can be a busy time with potential staffing challenges, we unfortunately found the restaurant and bar service to be very slow. The staff, while incredibly lovely and polite, appeared visibly overworked and stressed, which created an uncomfortable atmosphere for us as guests. For dinner, we had booked a table and were seated promptly, but after reviewing the menu and attempting to order, we were informed that many items were sold out. While we appreciate that shortages can happen, it would have been helpful to be informed of this upon arrival so we could have considered alternative plans. Ultimately, we ordered dishes we hadn’t intended to, and the experience was underwhelming. My risotto arrived stone cold and had to be sent back, and one of the drinks I ordered was only available by the bottle, which wasn’t mentioned beforehand. Breakfast was another area where the service fell short. There were no cups or bowls available, and no one came by to take our order. We opted for the buffet, but many items were depleted, despite there being an hour left of service. The pool facilities were also disappointing. While the hotel is advertised as a spa hotel, we were unaware that the pool is also open to the public and frequently used for children’s swimming sessions. Upon check-in, we planned to use the pool and sauna but found it unavailable due to a children’s session. The next morning, we encountered the same issue. It would be helpful to advertise this more clearly on the website or consider adjusting the schedule to better accommodate adult guests during typical check-in/check-out times. To conclude, while we appreciated the friendliness and effort of the staff, the overall experience did not meet our expectations for a spa hotel. With some adjustments to service, communication, and facilities, this could have been a far more enjoyable stay.

Upon check in, I requested a room in the ground floor because my companion is not able to go up the stairs and reception managed to move our room from 2nd floor to ground floor. Thank you! Our room was spacious, very clean and modernly designed. Breakfast is a buffet with lots of choices and food was delicious. Restaurant dining experience was also great with a bar next door. Staff are accommodating, friendly and hardworking. Very convenient with the wedding venue and reception which was decorated beautifully and only a minute walk away. Overall, it’s lovely place to stay and I highly recommend it.

We love staying here. Awesome!!!

Lovely peaceful stay for our 1st wedding anniversary

My partner and I had an amazing experience at this location The room was exceptional - clean and very tidy with one the the best power showers I’ve ever been in The staff were lovely, helpful super efficient and so warm & friendly In the restaurant Ro & Vish served us the evening meal & breakfast with such outstanding service! The evening meal was extremely busy due to the week running up to the bank holiday but Ro could not do enough for us & explained everything fully & with a great attention to detail I recommend her to you unreservedly & if you want a 1st class experience this is the place to come!

It's a decent spa location for half a day. However the pool was on the cold side and the jacuzzi was the same temperature as the pool.

Afternoon tea for a friends birthday. Really good. Highly recommended

Just wanted to share my experience at Lythe Hill Hotel. We stayed on Sunday, March 17th and our room was amazing. We were greeted with a sweet anniversary card and yummy treats. The dinner was outstanding too! Highly recommend for a fantastic stay!

Amazing stay on Sunday 17th March, room was amazing and food was out of this world. Was also greeted to our room with a lovely happy anniversary plate and card amazing customer service. Would definitely recommend to anyone 😊

We spent one night as a treat and really enjoyed it.

A wonderful, tranquil hotel. Stunning scenery all around the grounds. An ideal wedding venue, with access to many good-sized function rooms. Staff are very attentive, and faultless. We highly recommend this place. Spa and pool area very clean and well maintained.

My wife and I purchased a spa afternoon tea day on wowcher which was great value for money! Firstly the grounds are stunning and the location is fantastic, the afternoon tea was lovely and food was great quality! The staff were all very friendly and welcoming! The only downside and it stops me from giving it 5 stars is the cleanliness of the pool area (which I could forgive) but the biggest issue for me was ALL staff were wearing outdoor shoes in the pool area, there was even a maintence guy fixing the pool side shower with his outdoor boots and nobody cleaned up or mopped after his visit, I would highly suggest that they put in place shoe covers for all staff because it really unpleasant to be around. If you do visit and use the pool area bring your own flip flops! The changing room showers were also dirty in the basin and needed a clean, considering it wasn’t very busy the cleanliness and maintenance were to be desired! If the cleanliness improved around the poolside this would really take the experience up a level!

Lots of steps in the larger building. Pool/Spa area was well organised and maintained

Our recent stay at Voco was nothing short of exceptional. Having frequented this charming establishment three times already in 2024, it feels like a home away from home. Upon booking the wedding showcase for a Sunday, we decided to extend our stay to the night before. To our delight, the staff graciously upgraded us to Room 501, situated in the historic Tudor section of the property, above the bustling restaurant below. The room itself was a haven of comfort, boasting a spacious living area complete with a cozy sofa and an additional TV—a thoughtful touch that elevated our experience. What truly sets Voco apart is its unwavering commitment to preserving the character of its centuries-old building while seamlessly integrating modern amenities. Every corner exudes charm, a testament to the meticulous efforts of the team behind its redevelopment & upkeep. During our previous stay, when we encountered a minor hiccup, the efficiency and professionalism of Zara and the entire team ensured that any concerns were swiftly addressed. Their exceptional communication skills and dedication to guest satisfaction left a lasting impression on us. It's no wonder we've developed a deep fondness for this establishment, with its warm ambiance and attentive staff. In fact, we're already envisioning exchanging vows amidst its timeless elegance in June 2025—a testament to the profound impact it has had on us. A heartfelt thank you to the entire team—from the bar and spa staff to the restaurant and breakfast teams—for their impeccable service and genuine hospitality. Our recent stay was truly memorable, and we eagerly anticipate our next visit to Voco.

Toilet was not flushing properly. No bar fridge. Room lacked hanging space and shelves . Telephone system not working. Reception staff poorly trained. Cold , un welcoming, pretentious , entitled and un caring. The Sycamore lounge was just simply rubbish, 2 dated leather chairs and a small square garden table. No warmth , coziness and lacking in ambiance for a room and space that has the potential of being quite lovely. The breakfast was lovely on every occasion through our 6 day stay. Dinner was poorly serviced by untrained staff . Well done to Amber who was doing what she could to work in the evening service with a lack of staff and their matching lack of experience. Long wait for drinks . Waiting staff simply just not knowing what to do or how to provide a dinner service. Main course being served whilst we were still eating our starters. Cutlery and crockery not being removed from the table. The food is well over priced for the mediocre quality being served. No Spa treatment slots were available for our entire 6 day stay. Terrible communication between Spa , hotel and guests . Highly un professional and both the Spa And hotel staff display zero accountability . The Spa area is dated , poorly maintained and managed by people who just simply are not up to the job. Our wellness break was stressful and this was caused by the very place and people working at the Hotel and Spa who’s jobs it is to make their guests stay stress free and relaxing . It felt as if the people working there just simply don’t care , even on checking out we were met with an impersonal display of not caring not even been asked about our stay Sadly, We are so disappointed in the Voco Lythe Hill Spa and Hotel ! Voco Lythe Hill Spa and Hotel you can and must do better.

This place looks magnificent going soon for afternoon tea a present for Christmas just to update everyone that was looked at this site we have now been for out wonderful afternoon tea and the hotel is fantastic and the tea was amazing I would recommend it to anyone it's out for this world

Lovely afternoon tea one of the best i have had

Had a great stay, room was very clean, the restaurant was lovely, food was great too. Good service 👍

Amazing location for a weekend retreat! Will be visiting again soon!🥰

We booked this hotel for New Year’s Eve party but found it quite difficult to get the staff to call us for queries and questions we had for the meal. There was much confusion when we booked and kept getting different information every time we called when the organizer wasn’t around! It became even more clear when we got there it was going to be a difficult tasks to get anything done, and for the money we paid I just wouldn’t do it again! The meal on New Year’s Eve was so disappointing, it came with no vegetables and so I was expected to eat fish with sauce that drowned the plate..nothing else on it!! Gross! No one around to help with luggage! Receptionist was quite lazy on the first day, and the room was tight with hardly room to move. When we mingled with other guests on the night we found we wasn’t the only one’s with a leaking ceiling, other guests had problems with showers and windows not closing! Water coming out of the ceiling lights for whatever reason and our toilet had a blockage as the flush didn’t really work that well! The hotel is quite nice but the staff running it haven’t got a clue, I wouldn’t go again not unless they step up their game!!!! The only thing I enjoyed was breakfast, buffet and you can order cooked, good choice on the menu and patisserie’s. We did have facial treatments, which was pleasant..we didn’t use the swimming pool, it was open to members and families and so was quite busy so we gave it a miss. The location is lovely and has restaurants that are nearby, or you can drive to the mulberry which is 5 mins in the car. Petworth is a drive away, nice old town to look around with Goodwood racecourse a bit further on. Goodwood do have a hotel and leisure centre which is absolutely fantastic, and very on the ball, this would be my first choice if I needed to stay overnight somewhere in the future, and definitely would for the horse racing.