Victoria Plaza Cafe in Richmond upon Thames

The food here was overpriced rubbish! £5 for a sausage roll the size of my finger. Bring a picnic with you and avoid this terrible café at all costs!

Ordered two teas which came in disposable cups (my pet hate but no choice)... the price came to more than expected so I looked at the till and we were charged 15p each per disposable cup!! I said to the girl serving us that this was cheeky, and what i assume to be the manager interjected, saying that it was company policy... I replied that that was obvious but still cheeky. I think I'll be viewed as the problem customer. Never mind as I won't go in there again.

Had the Leek and potato soup which was awful. More like some hot water with a stock cube. The staff are miserable and uncooperative. They have a capture audience but I certainly won't be eating there again. Take your own sandwiches.

What a disappointment! We hoped to find a nice light lunch here. They had NO gluten free options at all so I had to make do with a bag of crisps and a flapjack. My daughter had very limited vegetarian options. My son had a very soggy tuna sandwich. Coffee was ok but really!! Come on, Kew Gardens!

A disgrace of a place. Indifferent food at sky high prices. They should be ashamed. Wish we had just walked out.

We picked up three tuna sandwiches from here and I've never eaten anything so disgusting in a long while. it was basically two slices of brown bread with what I can only describe as a thin layer of fish paste squashed together and not even cut into two pieces. The food is horrendously overpriced especially for the ghastly fayre on offer. This place is a disgrace to the name Kew Gardens. There is a Tesco Express just outside the train station, so grab your refreshments from there.

The cakes and cookies are not wrapped and I saw a party of schoolchildren pick up cookies and cakes to buy only to be told at the till that it was card payment only. Naturally, they went and put the cookies back but how many times a day does that happen and who wants to buy a cake/cookie that has been handled in this way? I spoke to the manageress about it but she could not care less and just showed me a pair of tongs that people could use. What help is that if someone has been holding a cookie in their bare hands in a queue for five minutes? I would never buy food from there.

Party of three: chose bean wraps and falafel salad for lunch. The wraps were literally beans straight from the tin with no seasoning or embellishment. The most flavourless food we had ever had. When we raised our dissatisfaction with the staff, their response was "that's because it's vegan". I think that for the very high price of the food, they could make some effort to make it enjoyable. It's just a very cynical profit-focussed operation. Will avoid in future.

Kew Gardens is lovely. A national treasure. But this cafe is just a joke. After a long walk around the trees and plants and flowers it would be nice to have something hot to eat but the only option (apart from overpriced warmed up sandwiches) is a sausage roll for 6 pounds 50p. The rest is cold sandwiches, which don't have much flavour. Not even the Ploughman's. And if you think this cafe is expensive, check out the gift shop. 32 pounds for a mug!!! You can try to sell me a mug, but I'm not one myself!

Horrible and rude staff in the kiosk next to Victoria Plaza Cafe. I have ordered 2 lattes. The lady behind the counter pretends that your card have been declined and charges again. I have asked for receipt declination, she couldn’t provide it. I checked my mobile banking, transactions went through. I have pointed this to lady and asked for a refund started insulting me in front of my son, she said she is busy and I am being rude to her and if I need a refund I need to go and look for manager myself. Also spilt my coffee, nearly hit me in my face with PQD machine while she was showing that transaction is declined. I didn’t say that. She was lying. When I found a manager, he was not helpful either. He said I should be happy I have got my coffees (half spilt and for a double price!) The girl run away crying, the manager run after the girl. No one came back to me to issue a refund or apologise for this experience. Horrible service! Horrible staff!

A hugely over-priced cafe with outside tables that, despite the covid-19 pandemic, are not kept clean on a regular basis. It seemed under-staffed and the choice at lunchtime [they don't operate Eat-out to Help-out - why?] was limited and about 2-4 times the price of what a supermarket might charge and 50% more than other cafes. Two small coffees and 2 standard sandwiches [cheese and pickle etc] came to £17.

Bit cramped inside but the prices were acceptable. There is also a gift shop and small garden centre here

. Typical fare of a cafe at a tourist attraction. Quite expensive. Sandwiches, tea and coffee ok. Noce to be able to sit outside in the sunshine.

Kew is beautiful we had a lovely day, but take a picnic the food is very expensive, 2 sandwiches 2 coffees £15.00.

Just the place to stop & eat on your visit to Kew Garden, Good is good & varied. Convenient for the shop, the toilets & the "bus stop" for th round the Kew Gardens "land train"

I think almost £3 for a can of diet Pepsi rather excessive however to be expected I guess. Good range of tasty sandwiches and cakes. Queuing system worked well and moved quickly. Not bad overall - seating packed - to be expected.

We asked as instructed at checkout for a list of ingredients in the rather pink looking mayonnaise in one of the sandwiches and was told rather brusquely the ingredients were what you would expect from normal mayo. No ingredients at all listed on the packaging no one would check and we were sniggered at when they thought we were out of earshot. This is totally unacceptable behaviour as severe food allergies were explained. The food we felt safe to buy was over priced, ill served and frankly disappointing. A point to be aware of there are signs saying ask about allergic ingredients be prepared to be brushed off and made to feel stupid!

a good cafe right next to the beautiful gift shop in Kew. You can also sit outside and watch all the visitors arrive.

Not a very relaxing place to sit (unless you manage to get a seat at the edge of the cafe, perhaps), as there are lots of people milling around, including in the nearby open-plan gift shop. Also, they'd run out of soya milk (or other milk alternatives), so we couldn't order the drinks we really wanted and had to make do with different drinks. The paper/plastic cups didn't improve matters.

To be honest its nothing special. The food selection was not good although what was there was OK. Its not cheap (not unexpected) and often you cannot get seating and have to wait for a vacant table. If temp is OK you can sit outside and the view is good.

We visited early lunchtime on a Sunday before venturing into the gardens. We picked up several packets of sandwiches from the shelves, which are awkward to get at because of the queues for the check out. We had a long wait at the checkout because of other peoples drinks and hot food orders.We found it difficult to get a clean table. The sandwiches we a bit bland and not to the quality we expected for the price we paid.Don't think we would go back.

Comimos en este lugar aprovechando la estadia de unas cuantas horas en los Jardines de Kew. Aprovechamos a comer unas tartas, con postre y gaseosas. El precio es medio y la comida pasable.

Had some drinks and cake here as we started out our day at Kew. Drinkable coffee and reasonable cake selection. Also snacks for a family.

Very tasty coffee (which you can't always say for decaff) but rather expensive. £2.45 for a cookie (all be it a large one) is rather a lot.

13th July 2018: Lunch for 3. Self service. Good and interesting choice of food. All seemed fresh and well prepared; unlike may such cafes situated in "attractions" - they can so often be a real let down; but not here. It's convenient and very good...and so is highly recommended if you are visiting Kew.

Coffee was ok , but not that hot .price was not that much different to having a Costa. Quick service , staff were busy talking to each other the whole there were serving you.

It was not a bad place to grab a cup of tea, a snack and an ice cream after a couple of hours trudging the pathways and woodland trails of Kew Gardens, but on a recent summer Saturday afternoon it was rather crowded, noisy and a little cramped. Depends how much you need that cuppa.

Just inside the entrance, this was a welcome stop after the queue to get in. The food and service were very good but the toilets just next door left a lot to be desired. We arrived at 11am and the toilets were already in a disgusting state.

If you are looking for a meal then this isn't the place. They have very tasty sausage roll, quiches and cakes and the sandwiches looked nice but didn't have any this time

Large place reasonably clean , seriously overpriced poorly run , 1 member of staff to serve at till and make coffee dispite 3 managers behind counter discussing how to bake a sausage roll really ! When questioned was told people on break .

Slightly overpriced, had to queue for a while, but the service was friendly and polite. Earl Grey Tea as expected and the latte was good. Good for a quick stop before started your journey home. The gift shop is incorporated within the cafe so time for that last chance to purchase a gift for a loved one, or even for yourself.

Long queues for drinks and food, not much seating available, okay on dry days but not on wet days as it was today. Staff are not very friendly. Scones were not nice, quite dry, certainly not freshly baked.

This place does good quality coffee and nice cake but today wanted lunch. The choice was not great and the offering is very expensive. The sandwiches were £5 and salads around £7 and the very small quiche were a similar price and looked as though they had been there a while and had gone dry. I asked a member of staff what the options were and they recommended The Orangery which we went to and was very good.

Large eatery that is reasonably clean. I have been here twice and only bought coffee and crisps because I find the prices too high. Even the coffee was small.

Ideal option if you are in a rush or short of time. Can get very busy though as it's next to the main Victoria Gate and the gift shop

Another place to stop for food, snacks and drinks during a visit to Kew Gardens. Lots of choice and combined with the shop.

We had two sausage rolls (but they were hot and tasty) one std coffe, one cup of tea, a cake and packet of crisps and got charge over £19 - why do places like these do this? - there is no where else to get food in Kew apart from other 'in situ' cafes and restaurants, so do what everyone else does and take your own food, the shop and cafe was full of people probably because it was raining at the time. Never again.

We stopped for lunch here, and I must say I was totally dissapointed in the lack of choice and variety of food! Very expensive for average sandwiches/baguettes. I have never felt so ripped off in all my life.

The snacks and cakes here were very tasty, and a pleasant surprise after the Orangery (also in Kew Gardens).

Had tea and scone while visiting Kew Gardens. The food was ok and the prices not too bad for a captive audience.

Undoubtably it is outside which is significant here, with views over the gardens. We visited on a cold breezy day. It is a coffee shop with a garden centre attached. Service was relatively quick and efficient.

Signs in Kew Gardens say that they recycled 250 tonnes of rubbish in a year. I'm not surprised as there wasn't a real plate, cup, glass or piece of cutlery to be found in the Victoria Plaza Cafe. At these prices it is reasonable to expect a real cup and spoon (or even better, a teapot rather than having a tea bag in a paper cup with milk dispensed from a huge flask at a central station). Food (sandwich and scone) was very good but the whole experience was poor. Could do much better!

Ridiculously expensive sandwiches & cakes, and basic sausage rolls served on tiny paper plates. Coffee in paper cups. Staff are trying hard but seem untrained. Definitely NOT an improvement on the previous caterers. Long queue for a hot drink as the whole operation is disorganised. Someone from head office needs to do a time and motion study on this place. The barista kept jumping off his role to take money and dish out sausage rolls which meant that the hot drink machines were standing idle while the whole queue was waiting for a coffee or tea! There were 4 people manning the station and could easily have kept it all running much more efficiently.

Hi we visited Kew Gardens today , after walking around for about an hour , we decided to stop and have a bite to eat here as this cafe was Nearest to the area we wanted to visit next.

The old caterers at Kew, who went out of business, were terrible. The new caterers are much better and the Victoria Plaza Café is much improved.

If the weather permits, I try to sit down just outside the building. Bit busy, but one can still feel the special atmosphere of the Kew Gardens. They provide good drinks and foods although bit pricey.

The coffee is somewhat reasonable but the atmosphere is relaxing and pleasant. No music at the background, which is nice.

This place has been always busy somehow. I suppose this is just next to the main gate to Kew Gardens and adjunct to a gift shop so it is hard to find a table on a weekend.

After several hours in the gardens, my friend and I chose to eat at this cafe before our very long journey home simply because it was nearest to the gate at which our coach was to collect us. It was really busy inside. We were a bit confused by the dual queuing system, which at one point became a triple queue and led to allegations of queue jumping. Not ideal in the baking hot weather when tempers were becoming frayed.

There is so much to see at Kew Gardens that you need a few refreshment breaks along the way. We had lunch here - substantial fresh sandwiches, handmade pies and sausage rolls along with a good selection of cakes and pastries. It's self-service and, for the number of people there at lunchtime, service was pretty quick and we managed to easily find a table. An enjoyable break in pleasant surroundings.

The Air Con wasn't working although there was a unit above where we sat. The snack food was good but very expensive. Clearly not designed for the number of people using it. It was crowded at the till and no clear indication which way people should queue.

Being a member of Kew, there is at the moment a facility to visit before the general public, we did this recently and went straight to the cafe for a coffee,it was without doubt one of the best coffees I have ever had in London, the barista was really pleasant and chatty, which he is probably too busy for, later. Five Stars!!

We stopped here for a coffee and promptly bought a sausage roll and a scone cream tea - we share as this was a light snack to refuel before setting off again - the sausage roll was thick with meat, pastry a little undercooked but it tasted good, scone was fresh and still warm probably one of the best I have had in some time, not enough clotted cream in the pit which is disappointing. Service was friendly and quick well you are in a line - only thing was most of the tables were dirty and so was the floor - they could do with being quicker at clearing and wiping down - would I eat here again - maybe

We stopped over for afternoon tiffin while spending a day in the gardens. Bar staff were lively young people, chatty (amongst themselves) but giving the customers only the perfunctory glance. Coffee is good with the slight letdown of being served in paper cups. We tried a piece of a large sandwich-style filled loaf (vegetarians appreciated the flavours) and a yummy gluten-free orange polenta cake.

Como Kew Gardens tem uma área grande e precisava de algo para comer, parei neste "café"e usei o sistema de buffet. A comida é cara e não é saborosa. Mas para quebrar o galho, funciona.

We had breakfast (croissant, cappuccino) and tea here (so-called Cream Tea). The croissant was pretty average, the coffee in a paper cup. The Cream Tea had tiny tubs of jam and clotted cream - not really satisfactory, considering how much you pay.

Nothing exciting or exotic .Suitable only for drinks and snacks .There are better places for proper meals in the garden .just need to plan properly the long walks along the garden if planning on proper lunch .

We found the cafe expensive and unfortunately it did not serve a wide variety of items. It is especially lacking vegetarian options.

Food is okay, service is okay. Convenient location to take a break while visiting the gardens. They have WiFi. Tables are scarce.

Food and drinks were good quality, and choice of food was also good. Would expect it to be very busy in high season.

Yes this place is a bit pricy but you certainly get what you paid for. The food and the range of food on offer is fantastic!!! Would recommend!!!

Nothing special about the food but the price will bring tears to your eyes. The quality of the food did not reflect the money. The queue for the food was very long. waited over 20 minutes to be served. Limited seating area.

We have coffee on arrival and lunch later on the day and very much enjoyed the drink, cakes and snacks. There is an attractive selection for a large range of visitors and we happily used some of the waiting to make up our mind and chose what we wanted. The lack of tables is a problem and luckily the garden has peek season facilities they can open as this restaurant struggled to cope. The prices are average and the staff work nonstop to clear the queues.

Very busy cafe, but good quality food, and under the cicumstances, (it was very busy) clean. It was ideal for a quick snack/light lunch and a drink, all at a reasonable price.

This place seems to have had a constant stream of poor reviews which they have totally ignored. Food is reasonable but expensive. Service is appalling, with long queues shuffling around the central service counter (which is only staffed on one side). Seating is pretty limited (slightly off-putting when it's pouring with rain and freezing cold outside. There are only price/ menu lists for hot drinks so you have to queue up to see what's on offer (and even that is not labelled clearly). In all the time I was there (waiting for someone to queue and get the food, eat it, wait for someone to go around the shop and find the toilets (which are back outside and across an uncovered courtyard) I did not see a single staff member check or wipe-down tables, collect used plates, etc. And do you hate paper cups and plates, plastic cutlery and mini, single-ply serviettes as much as I do? Give it a miss if at all possible.

Right where do i start!!! the food is ok but rather expencive but the wait to be served can be ages as like the last time we were there only one man was serving so he had to do everthing including tea/coffee, once again we did not join the long queue as i am sure we would have been in that queue for at least 15 mins ! but what we think is really unaceptable is the filthy floor and bases of the tables as they are disgusting, there is no excuse for this filth as with the massive profit that must be made here then the should be a regular cleaner who does a decent job.

Long, slow moving queues and inadequate seating provision - had to abandon as even after queuing for 15 minutes no seating became available so no point wasting money on expensive food if could not even sit down to eat it!

Fine, a little bit expensive for coffee & cake. The shop is excellent though, plenty of choice. We were visited by a very tame peacock which delighted the children all around.

The food is overpriced and very out in the open to all hands, coughing, sneezing and flies....certainly not the best for the hygiene conscious..... the labeling is very nondescript and a real minefield for anyone with allergies outside of the big 13....take your own!

just when we were wishing for a cold ice cream, there was the cafe. lovely patio. food for sale but we just had a generous dip of creamy ice cream

Not the cheapest place to eat in Kew - but very good quality food. Try to avoid busy lunchtime period if possibl otherwise you have to wait ages if you want a coffee.

Experimente fazer sua refeição neste simpático café. Depois de caminhar bastante, a fome aumenta e os pratos, além de serem gostosos, ficam ainda melhores. Hidrate-se bem!

One would have thought that a self-service cafeteria could be so much better than this, with its lack of clear customer signage, poor layout, inefficient till layout and downright unfriendly customer service. Lowlight for me was when trying to pay - two tills, one with a queue and the other without, but with seemingly dozens of staff milling around. Chose the till with no queue, only to be ignored by all the staff and indeed stared at but one younger staff member, who made eye contact then pointedly said nothing and walked off ( not even a "please use the other till"). Gave up in the end and used the passout ability to pop to the much nicer The Kew Conservatory Cafe (near the station) for a much more customer-focused and enjoyable experience.

Situated just inside the Victoria Gate entrance. Nicely laid out and nice seating outside. Nice to be accompanied by a peacock.

wonderful healthy fare and great choice! I am a huge fan of Peyton and Byrne who I believe are the franchise running the cafe.. always top notch quality, imagination and appeal

On a nice day you can come here and sit outside in the Sun. At busy times you are better going elsewhere as tbe queues can be very long. I have never had hot food here, on rare occasions I have had a cake but one thing they generally do very well here is a strong flat white coffee!

Chose Victoria Plaza Café for refreshments while in Kew Gardens. Not up to much. Spilling onto the Plaza it had a counter facing the plaza with a display of delicious looking cakes (unfortunately pre cut and left out uncovered to dry and get breathed on by all and sundry and £4 per slice seemed outrageous to an out-of-towner. Some were bought and had, of course, started to dry out and the two we tried, coffee and chocolate, tasted much the same as one another. And paper cups! Kew Gardens is lovely and up market, to me paper cups are not, they speak of cheap and nasty. Very disappointing.

We visited this cafe on a rainy day. There were tables both inside and out. I selected a drink and a coronation chicken sandwich. Unfortunately the bread was stale and the sandwich was completely devoid of chicken. When I complained at the counter the sandwich was immediately replaced with a well filled sandwich on fresh bread. I suspect the lack of filling was an aberration but I suspect the sandwiches are kept for two or three days before being thrown away. Every sandwich has a "best before" date but beware. If the "best before" is todays date then the sandwich was probably made two or three days ago.