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3.4

Based on 2.428 opinions finded in 5 websites

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Nº 696 in 810 in Richmond upon Thames

Nº 125 of 141 Other cuisines in Richmond upon Thames

CUSTOMERS TALK ABOUT DISHES WITH..cheesesaladcoffeepayporkquicheoldshabbycakecookedfishbeautifulchickenmustlambchocolate

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Top class restaurant in a greenhouse near the petersham hotel. Food was excellent. They gave my friend a birthday cupcake.

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Jeff Helton . 2025-03-23

MORE AT Google

I recently had lunch at the restaurant with my husband and 9 month old baby and it was a very special experience. The setting is gorgeous and the food was delicious! The restaurant is incredibly child friendly; our waitress Alexa was wonderful especially with the baby.

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N DC . 2025-03-22

MORE AT Google

A beautiful little sacred Italian getaway!

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Karen Nassif . 2025-03-20

MORE AT Google

The food is good and the location is pretty, but the pricing system is cheeky af. You have to get a set menu of either two courses (priced at 65 pounds) or three courses (priced at 75 I believe?). Sides and appetisers do not count towards this. My gripe with this is that if you're a vegetarian, you end up paying the same price for a slab of cauliflower as someone who's ordering a steak, which is a bit of a joke. Moreover, the space is absolutely crammed as they're trying to squeeze in as many tables as possible. The space is so loud as a result. Overall a decent meal but not somewhere I'm keen to go back due to these issues.

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francesca salvati . 2025-03-10

MORE AT Google

Loved this restaurant, such a pretty place and great ambiance. Great food. The only thing I can think of how to improve is to explain more about the menu and your green star you have. It’s always nice to hear an explanation of the menu and why your restaurant is so special

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Louise Smith . 2025-03-09

MORE AT Google

Nice place but the whole experience is a nightmare . Places are limited and plenty of rules around about absolutely everything . The teahouse closes at 4 - they allow you to access until 3:45 but then you have to rush everything as you only have until 4 to drink a coffee so basically you have 10 minutes to drink . The restaurant instead has tables outside where they don’t serve anything as you are only allowed to eat inside but again spaces are limited so it’s very hard to find a place. The staff is not friendly as they know they have people queuing up so they don’t care about you and lastly overpriced for what you get really. I get its a popular place but they really need to work on the customer service as it’s unacceptable to be treated like this considering that is not cheap and it’s in Richmond .

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Eleonora Rocca from Horizone Group . 2025-03-08

MORE AT Google

They need a new restaurant manager. We were there for a quick lunch but it took more than 40min to get our food, we asked several times. In the meantime people were waiting for a seat. The waiters run around in sad faces, you feel that they are really busy and under pressure.

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Naimeh Namjoo . 2025-03-07

MORE AT Google

Honestly left this place in tears. Booked a table online, showed up on time, got sat in a different area than the usual with a set menu of £60 pp. We said we didn't know it was that price (the writing is very small in the website and it's unclear that you are booking a £60pp meal if you are not british and don't know what afternoon tea is) we asked to queue to be sat in the other area of the restaurant and still eat at their restaurant. They still applied the cancellation fee of £30pp. My boyfriend and I, in our early 20s, paid £60 to walk out. Sad.

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Ana Helena Ferreira . 2025-03-02

MORE AT Google

Excellent food in a delightful setting

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Wendy Martin . 2025-03-01

MORE AT Google

Birthday lunch. It’s a beautifully presented area and the food was very tasty. Staff were efficient but not friendly…no warmth from them at all. Plates of food were just unceremoniously dumped on the table with not a word. Even when we walked to the shop or the toilets..no member of staff acknowledged us. It was a surreal experience. I hope that changes. The two guys in the car park were great, very helpful.

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Thementor . 2025-02-28

MORE AT TripAdvisor

Absolutely scammers! I paid a deposit for an event in December in a private dining room in their Covent Garden restaurant. My contract however is with Petersham nurseries ltd. The absolute COWBOYS at this establishment are refusing to refund the deposit I paid a week ago because they’ve closed their Covent Garden restaurant, something they didn’t tell me I found out in the news, and have told me to speak to the administrators. They’re a bunch of scamming cowboys and it’s not surprising one of their restaurants closed without warning they’re clearly busy ripping off anyone they can.

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alanna1912 . 2025-02-21

MORE AT TripAdvisor

My family booked this restaurant to celebrate my birthday. The service was very good and accommodating and the food, as one would expect, was absolutely delicious. However where this experience fell down was due to the coffee order. Firstly, the time it took to present 4 coffees took nearly 25 minutes!! One order of an Irish coffee took even longer and when it arrived it was stone cold. The barista apologised and made another to her own recipe. As far as I'm concerned an Irish coffee is an Irish coffee! Sometime later this coffee was served but looked like a latte and again was stone cold!!

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Jacqui West . 2025-02-16

MORE AT Google

Beautiful decoration, ambience and menu for Valentine’s dinner! We had a really lovely time.

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E B . 2025-02-16

MORE AT Google

Amazing service and food quality. Francesco was extremely kind to leave us the table regardless of our traffic delay. Do reccomend a 1h and half departure ahead for those who live in East London (just in case) ⭐️

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Youyou Zhou . 2025-02-15

MORE AT Google

A quirky and beautiful place. The welcome and service were faultless. Really interesting menu - mackerel appetiser, scallops with cauliflower mushroom, guinea fowl and the beef cheek were all excellent.

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Claire C . 2025-02-12

MORE AT TripAdvisor

We had a truly lovely dinner here last weekend - everything was perfect. Our waiter, Anthony, was brilliant - he made us feel welcome and guided us through our choices. The atmosphere is sublime and the food was incredible. My one criticism is that our drinks arrived after the starter. Yes, it’s pricey, but I felt it was totally worth it. You can’t go wrong with the organic beef cheek main.

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Michael Maurer . 2025-02-11

MORE AT Google

I booked the afternoon tea for a birthday celebration with a few friends and it exceeded all expectations! We were given a private room (due to the main one being booked out for an event) with a warm fire and just beautiful surroundings. The flowers were gorgeous, food was delicious and unique (lots of it - we took some of it home and polished it off later!) and the hosting and service from Millie and her team was both warm and impeccable. It made for such a special, memorable experience for us all - highly recommend!

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Katesunshine2015 . 2025-02-10

MORE AT TripAdvisor

Absolutely lovely restaurant. Unusual and quirky setting ( including uneven floors!). The food was great - especially loved the scallops with cauliflower mushroom and celeriac as wellas the guinea fowl. Deserts were lovely with great attention to detail. A rare place which can both welcome families and be utterly romantic.

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Claire C . 2025-02-09

MORE AT Google

Spenny beautiful delicious. The food is worth it. The setting is beautiful. This is one of my favorite places in London.

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Christopher Onderstall . 2025-02-08

MORE AT Google

Disappointed to have been refused a table on a Saturday morning after travelling 1.5hrs to get there with our toddler. Got there before the lunch service, only be told we would get a table for lunch but not for a tea and cake. We would have been in and out in 30mins but no effort made to accommodate us. Might as well tell people there is a minimum spend for a table.

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Alesha Evans . 2025-02-08

MORE AT Google

Great service and a varied menu of small as well as large plates in a beautiful setting where you are surrounded by the green Richmond hills and the river.

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Mandana Hendessi . 2025-02-08

MORE AT Google

Beautiful, has a nice atmosphere and is worth a visit

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Mraheb Alrashidi . 2025-02-06

MORE AT Google

Seriously disappointing food. Scallops just two in tasteless sauce and wing. Risotto with Langoustine but no langoustine delivered on either plate. Nice ‘server’ who did nothing, food delivered by surly man instead. Seriously over-priced. We will not return and suggest there are much better options. No idea how they appeared in the Michelin guide.

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Tony Harris . 2025-02-05

MORE AT Google

My first visit and very surprised how the inhabitants of Richmond like to wear their Wellies and walk in for a meal out! What a lovely surprise to find such a genuine “Shabby Chic” place and so on point for the area. We were a large party and after mixed messages as to the arrival time we were allowed to enter and fight for a space in our corner. The food was fabulous as I expected it would be and as was the friendly waiter service. Anything I say will not affect the locals from coming here and loving it. So, all I’ll say is whoever oversaw the dining room needs to look for perfection and correct pre arrival and staffing levels on the day. I think the locals are just happy to have such a gem in their midst. Oh, and yes we will return but probably not in such large numbers on a Friday lunch time.

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WarleyWasp . 2025-01-30

MORE AT TripAdvisor

Horrified at the price compared to the experience. Waitress was unfriendly and disinterested. Food was presented nicely but tasted very average. We'd have been better off buying a sandwich and piece of cake from Tesco's.

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Lara-Jean Acton . 2025-01-26

MORE AT Google

Went a couple of years ago and everyting was great, from delicious food to attentive staff and the location is lovely!

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Federica M . 2025-01-21

MORE AT Google

Service is slow. Sat for 20 minutes before food order was taken. Ordered a cocktail, arrived half way through starters. Ran out of pork, ordered steak, overcooked and only cooked on one side. Served myself wine during the main course as my glass has been empty for 10 minutes, when enquiring at the bar if it was the right bottle for the table, was told to ask the sommelier. When the bill arrived, for the first time, in a very long time, I asked for the service charge to be removed.

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Thomas Markwell . 2025-01-19

MORE AT Google

4.4 This is a combined review for two visits in quick succession. Our first visit was for lunch and we had a wonderful time, the food was delicious, perfectly cooked and well seasoned. We particularly enjoyed the tournedos Rossini which was a great retro dish, rich, and decadent and perfectly cooked. We were so impressed that we took friends for dinner a few weeks later but this visit was not so successful. The restaurant was very busy and standards had definitely slipped, the menu was the same but the cooking was nowhere near the standard of our first meal. The service was excellent and the setting is quite magical but appeared that they are not able to cope with such a high volume of guests and still maintain standards, maybe better for a leisurely lunch than dinner. We will go again as our first visit was excellent and give it another try.

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Wendy Banks . 2025-01-18

MORE AT Google

It is a garden restaurant. Atmosphere and food are wonderful. But make sure you drive. Ignore the advice in the booking confirmation about driving. Walking in dark between the venue and the bus station would not be the trip you like to experience.

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Francis Chui . 2025-01-07

MORE AT Google

We had lunch, and it was an amazing experience.

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Jay . 2025-01-02

MORE AT Google

I’ve been walking to the nursery for years and enjoyed the tea, coffee & cakes, sometimes a salad. All those years I’ve wanted to go to the restaurant in the evening. The restaurant decor and ambiance was beautiful and unusual. My starter was delicious and I think our guests enjoyed theirs. I had the beef and not overly impressed with the cream potato. Desserts were delicious. However, the bill was astronomical and I would suggest that people check their bank account before attending.

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Mum Bear91 . 2024-12-31

MORE AT Google

We were at Petersham Nurseries for a celebratory birthday tea party yesterday. A family argument erupted (as they tend to do during this season of goodwill to all men) and our celebration was in ruins….however, the wonderful Manager, Millie, and her lovely staff at the Petersham Nurseries saved the day. I am so grateful to her and to them, and will certainly return for a calmer meal in the future.

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ajps43 . 2024-12-30

MORE AT TripAdvisor

Aesthetic pinnacle of aristocratic estate garden with an accomplished cuisine.

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Alex King . 2024-12-28

MORE AT Google

Petersham Nurseries Restaurant in Richmond is a lovely spot that feels like the British countryside. Surrounded by a beautiful garden, it’s peaceful and relaxing. The food is well-prepared and perfect for a weekend lunch. A great escape just outside London.

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Ioannis Skaltsas . 2024-12-28

MORE AT Google

Incredibly expensive for the average standard of food. Like many others have mentioned, this restaurant has so much potential. The setting is truly exceptional and cosy at night, albeit a little cold in parts of the restaurant. Starters were hit and miss – the risotto was good but felt like it was missing something, and the scallops were similar. For mains, I had to send my steak back as it must have been resting for ages – it arrived barely lukewarm. When it came back, it had clearly been microwaved, so it was hot, but the potatoes were overly crisp by then. The sole was a decent portion but lacked seasoning, leaving it underwhelming considering the price. It’s a shame because the atmosphere is stunning and could really elevate the experience, but the food just doesn’t live up to the setting.

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Elliot Warman . 2024-12-28

MORE AT Google

6 of us indulged ourselves with a great set dinner menu and the atmosphere, coctails and food was awesome. Not the value option de sure but one to love coming close to christmas with the lights and awesome atmosphere. Food is local, seasonal and lovely-drop-in for tea

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didem . 2024-12-28

MORE AT TripAdvisor

Who would have thought dining in a greenhouse in winter could be so entertaining. Original dishes enthusiastically served in beautifully curated space.

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Gary Woods . 2024-12-23

MORE AT Google

Had a lovely dinner here, the food was excellent however the service was not very attentive. We were offered a drink when we arrived, and then were not offered another until dessert.

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Will Heaton . 2024-12-19

MORE AT Google

Love it!... excellent food, very nice decoration, unique place to visit while in Richmond

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Camila P . 2024-12-13

MORE AT Google

is the restaurant still open? I've tried call them; left messages, sent emails but no replay. Are they still open?

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Agnieszka Piela . 2024-11-28

MORE AT Google

Excellent food, fantastic service, beautiful location.

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Rory Donnelly . 2024-11-27

MORE AT Google

What a perfect way to spend our lunchtime. I can not recommend this place enough. The food, the service, the atmosphere were exceptional. Cannot wait to go back

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James McPhail . 2024-11-27

MORE AT Google

Lunch at Petersham Nurseries was an absolutely magical experience! The ambiance was amazing, the food & bev were incredible, & the service was impeccable! Highly recommend!!

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Logan Kingston . 2024-11-26

MORE AT Google

Lovely restaurant with great food and wine. We’ve dined here three times over the past year and it was always spectacular. The wine selection is particularly interesting and there is a very helpful somm. The staff and management are incredibly friendly and helpful and the food, different every time, is seasonal and local and delicious.

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Tom K . 2024-11-25

MORE AT Google

Set in the greenhouse restaurant, with Bohemian decor beneath a canopy of bougainvillea, vines and fragrant jasmine , one dines in this magical greenhouse restaurant . It is superbly decorated with X mas lights, candles and eastern decors on the walls. The ingredients are locally grown in the kitchen garden or locally secured. We enjoyed the preset menus, with choosing wine from their extensive wine list for our gourmet dining.

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Nirmal G . 2024-11-23

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Visited on an autumn Sunday for lunch at the tearoom. Was able to walk in with just about 20 minutes wait. Our meal was delicious and the tearoom is super-charming. Staff are young and personable and decorated is greenhouse casual. The shop was decked out with Christmas ornaments and the nursery is very pretty, too.

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Cynthia A . 2024-11-19

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Unfortunately we were deeply disappointed with our afternoon tea. For one you're essentially sitting in a greenhouse with a gravel floor at tiny metal tables. The tables are very tightly packed in, the chairs are uncomfortable and the staff show absolutely no interest in their tables or anyone dining. We had to ask at every step for drinks or food to be ordered and then brought out. There was no conversation from the staff, no one told us what food was coming out or what we were eating, we were not offered a choice of different teas or a coffee or at any time a refill. The cafe was busy and we were ignored .. until they wanted our table back. While the food itself was ok when it came, the experience left a bad taste in our mouths and at £65+ a head (plus a glass of prosecco & service charge), was an expensive afternoon out and not one we'd recommend.

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C C 14 . 2024-11-18

MORE AT TripAdvisor

The interior is charmingly vintage and romantic, with quick service and parking available. Most of the food is grown locally and organic. Desserts are not tasty and overly sweet. The rest of the food isn’t extraordinary but still delicious.

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Alevtina Dagnoff . 2024-11-17

MORE AT Google

Absolutely fantastic staff from hosts to waitress and chef. Wonderful food. Just a beautiful place to visit

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L C . 2024-11-15

MORE AT Google

Beautiful surroundings, warm, welcoming and helpful staff, delicious well sourced food. What's there not to love! Unfortunately London traffic is horrendous and instead of the 45 minute drive it took 90 minutes! Well worth visiting if you live closer"

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Vieta shroff oliver . 2024-11-15

MORE AT Google

A very poor idea of a chicken and mushroom pie. A bowl of 2/3 full stew, 1/3 empty with as thin as possible crust on the perimeter of the bowl.

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Elizabeth Sheen . 2024-10-31

MORE AT Google

It is a beautiful restaurant with great service and fantastic food. We had an amazing evening there and will certainly come back again.

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Gali Papa . 2024-10-30

MORE AT Google

I’m sorry if I made you uncomfortable at first by asking to change it, thinking it was a cream tea. However, the afternoon tea was so delicious that it was worth every penny, and the friendly staff made the experience even better. I usually find it hard to eat too many desserts, but at Petersham, I found myself happily finishing every bite! Thank you for making it a delightful and delicious meal!

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Sooyeon B . 2024-10-27

MORE AT Google

overpriced, low level service, total waste of time and money. First and last time here, me and my wife. Exited by the green michelin star and local and home produce. Asked for a table by the window to have fresh air as was very worm day, the "maitre" seems firstly disappointed by the request and then accomodate us on a very small round coffee table with very uncomfortable hard chairs nearby the glass but not windows and not fresh air sadly. The only comment form the Manager was : "I also love to be outdoors , I have spent my whole life outdoors!" (yes, good to know but I'm about to have a meal in this premises worth minimum £65 p.p. and your staff is too lazy to set me a table under the pergola ) .... Disappointly during the meal finding out that the side tea room costumers where therefore blessed to be served under the pergola as the day was getting warmer and warmer. I then try to find my confort and think only about lovely produce written on the menu. Starters : It wasn't certainly Culatello di Zibello but not even close to a good quality Parma ham that 1 thin slice, I'm from Modena and we have a restaurant in Jersey, we serve Culatta di Parma. The burrata of average quality was cold from fridge temperature. Vanison carpaccio was good, but ridiculously small portion like 7 small thin slices with half pickled blackberry on 3 slices only. Mains : pork loin was pre cooked with an overwhelming bland in taste, with undercooked squash and other roots submerged in overly sweet pumpkin pure. Rib eye : good taste, but full of nerves and with a side of sad "roast" (soggy ) potatoes . 2 dips and boiled kale on the side all full of garlic and coriander , I like both, but too boring, Considering the cost for 1 starter and beef plate at £75 + service charge was a total rip off especially the £65 + s.c. from burrata and pork plate. The £10 non alcoholic drink was a joke, just tasting of tonic water. I'm afraid but I see this tendency in lots of restaurants were the owner is not present, mediocre but overpriced food, Mediocre service, they gave me a wet stake knife and no passion from waiters bringing the plates. No desserts , I had the stand up 2 times to get bill and then the card machine to pay over £170 before to rush away.

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mar monty . 2024-10-17

MORE AT Google

I came for lunch in the greenhouse and realised it had all changed since I was here last time (before covid). I had to wait 45 minutes to get a table. (I was on my own). The salad was miniscule and the cake dry. Last time I was there, there were so many beautiful and inspiring plant arangements. This time there were two of them at the entrance, that was it. The rest of the pots looked pretty shoddy and ”forgotten”. The shop that focus on interiors was beautiful though and inspiring. It just felt like profit has become more important than the mission.

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Johanna Lim . 2024-10-16

MORE AT Google

Gorgeous and pretty unique place in London. The cakes are great, and the atmosphere very charming.

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David Contreras Magana . 2024-10-14

MORE AT Google

If I wanted to spend as much money as I did, I would go to Mayfair London. Food was poor, I had the guinea fowl and it was so over cooked it was like eating cardboard, my boyfriend had charred pumpkin and there was nothing charred about it was raw pumpkin. It had a gorgonzola moose which has obviously been sat out all day and had eventually split. He also had the sole which was pure mush. Bread was okay. Wine by the glass was nice, the ruining factor was the minute our first course arrived we got told they were shutting the bar. This was disappointing as we had been there all it 30 minutes and got told we couldn’t have anything else to drink. We booked a table for 3.30 and by 3.40 we were getting chased for an order (we had 5 separate people come up to us within 10 minutes of sitting down) but know one had talked us through the menu or explained what was good or not etc. my parter and I both work in hospitality so we understand that on a Sunday afternoon you want people gone but this was a joke. If you don’t want people eating or coming in at 3.30 just simply don’t keep reservations open that long- we still had to pay the same amount that people who came in at 12/1 did but I bet they got to have a drink with there meal. Only good thing about this place was the ambience.

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Hope Curran . 2024-10-13

MORE AT Google

Beautiful store and garden with lovely home ware. Friendly and helpful staff. I didn't eat at the restaurant but it looked cosy and inviting.

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Maria . 2024-10-13

MORE AT Google

Never disappoints! Such a wonderful experience all round. Amazing food and So worth a visit

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Trudy Seymour . 2024-10-12

MORE AT Google

Wonderful except the dogs! This is such a gorgeous restaurant, beautiful, exceptional food and wine, great service and you pay prices that reflect that so being able to smell several wet dogs as you eat did somewhat take the shine off!

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Sophie P . 2024-10-11

MORE AT Google

Amazing food inspired by Italian cuisine (loved the paccheri), welcoming and caring service, stunning location. Highly recommended for a special occasion.

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Francesca Feliziani . 2024-10-01

MORE AT Google

Amazing experience we made a wreath and had lunch. Staff were amazing 👏

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Yve Paige . 2024-09-29

MORE AT Google

Lovely dinner and hostess was flexible ordering multiple starters. Will come again soon

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lily gandhi . 2024-09-27

MORE AT Google

Strange place. Pretty fairy lights. Not what I was expecting. Kind of a dirt floor, very dark so a job to see the menu or the nicely presented food. Outside toilets which is not fun when it's cold and wet with big puddles everywhere. Ceiling was leaking a bit just above me so got dropped in a couple of times . The food was nice but at £65 for two courses it's overpriced considering my starter was a burrata with roasted figs and my main course was a chicken breast with far too much sauce, a few nuts chucked over the top and some very soggy courgettes on the side. Difficult to get a taxi in the rain as the drivers don't want to get their cars dirty !! Won't be going back or recommending.

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Carol Stacey . 2024-09-27

MORE AT Google

Great atmosphere and experience

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Ash D. . 2024-09-26

MORE AT Google

Had a really lovely time. Food was amazing as was the service. We had a wine flight and the sommelier was so knowledgeable and picked perfect paring's. Definitely worth the visit

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Sharon Gough . 2024-09-24

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Lovely place to spend the weekend, especially with families.

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Tony G . 2024-09-22

MORE AT Google

Nice and cozy place, in lovely surroundings. Good food.

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Preben Thaur . 2024-09-21

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Food was not great, chicken Caesar was bland and the toasted cheese had very little cheese. Wine was terrible, especially for the price. Very disappointing. Location was beautiful though!

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Olive . 2024-09-20

MORE AT Google

Extremely overrated. The food was average I have had better food in restaurants around London that’s tastier and priced better too. I must admit the staff and waiters are lovely except for the manager she is the worst I have come across. We made a simple request to move from the restaurant to the tearoom and she refused and flat out lied to our face that she books staff specifically to the reservation made. Firstly we booked the night before at 9PM, I hardly think you booked a staff member late at night a few hours before our booking. Secondly due to our dietary requirements she could have easily allowed us in the tearoom. We are not leaving the restaurant entirely we just wanted the menu in the tearoom so we can eat what we want. I have traveled around the world to different restaurants and they would have happily allowed us to do. Except she decides to read through the website and everything mentioned on it. Bad customer service in my opinion it would have made much better customer to simply allow us to go to another part of the SAME restaurant. Even if we made a mistake when booking do they not allow for human error? It’s just a restaurant booking not an official document or procedure.

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Mina Al-Romany . 2024-09-13

MORE AT Google

Astonishingly good food. Simply stunning. Great wines and lovely servers.

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Francesca Whitting . 2024-09-07

MORE AT Google

Horrific. Avoid at all costs. I've been to a lot of afternoon teas, and as long as the food is good and service friendly, I'm happy. But this was awful and not worth the price tag. Patisserie Valerie do a better tea and it's £20. Firstly service was the worst I've ever had. Not sure if they were just Saturday staff who hadn't been trained. But we were mainly ignored for most of the time we were there. And we had to ask for clean plates. The food was the worst bit. We are really not that fussy, but it was noticeably bad. The sandwiches are not nice. Soggy bread, grey eggs on the egg mayonnaise. And also, unlike every other afternoon tea I've been too, you don't get refills. But, that was a blessing really as we would not have wanted more of these sandwiches. The cakes were nice and they were the only good part of this meal. I would not recommend it. It's a lot of money for such a poor meal. For the same price, you can go to a fancy hotel in London and get a great experience. This establishment really don't seem like they care at all, just want to make as much money as possible.

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Amy A . 2024-09-07

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Beautiful space but average food for the price you’re paying. There is a set menu of 2 dishes, the cheapest being £75. Literally just a main and a dessert for that price. Absolutely insanely overpriced. I’ve been to many Michelin star restaurants and you have a whole set menu (appetiser, entry, dessert) for the same price. Sorry but won’t be coming back.

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Augustus . 2024-09-05

MORE AT Google

We went for afternoon tea on 29th August , a voucher number with a unique number confirmed the experience was FULLY PRE PAID including Service charge...was emailed to us beforehand.. On booking to use on line there was no facility to enter the voucher code. Rang instead and was told to just show the voucher on arrival. So returned to on line booking for reservation of date and time , Very unusually you're asked to entrust them with your credit card details so that they can charge you £30.00 per head if you don't turn up , or don't cancel within 48 hours of requested time. We arrived and presented the Voucher and before being seated had to wait while waitress checked our details. Voucher was passed back. You'll be seated on dirty rusty metal chairs with a dirty seat cushion. Similar table without a cloth and on stone strewn dirt floor with a few pieces of broken glass, no protection if it was raining.. Presumably one is supposed to be impressed with this attempt at extreme shabby chic... The sandwiches were tasteless , one selection was red coloured bread that was dried up and curling , the Listed Egg sandwich wasn't there. In general the flavours were confused and without definition. The cakes were so over sweetened so that any natural flavour was completely lost.. During the session the waitresses came round to all there with full trays of unused sandwiches and cakes , there were no takers... Finally, we had finished and the Staff had completely disappeared so we made our way into the adjacent food prep area , no staff there either. So , we left. Subsequently we received a email saying we had been fully charged to the given credit card details , which were only given on the understanding they would be used for a specific purpose We immediately responded providing a copy of their email with the voucher reference. Subsequently three further emails sent with same information, NO RESPONSE and NO REPLY. In short , a disappointing experience in terms of execution, venue and customer service. At up to £65.00 per head not worth it in any circumstances ..

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Christopher H . 2024-09-01

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I haven’t been here for a few years but used to love it and have previously left solid 5* TA reviews. A small group of us came back for a birthday celebration dinner but did not have the same lovely 5* experience. The food remains outstanding - beautifully presented with great flavour combinations. The quirky atmosphere is also still charming, however I feel they are now resting on their laurels in terms of service and comfort. The wooden chairs were very uncomfortable with a bar that meant you couldn’t tuck your feet under - this would be ok had the table not been so low that we couldn’t cross our legs under it so you’re forced to sit in a perfect upright rather than relaxed positions. Our service whilst very friendly, was REALLY slow - we had to keep calling people over for wine top ups (eventually doing it ourselves) and also to order/let them know we were ready for the plates to be cleared after 15mins sat in front of empties. With a price tag of £165+ per head at the end (with a basic bottle of wine) we would have expected a better quality of overall experience and, sadly, I will not be returning based on this most recent visit.

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Holzfrog . 2024-09-01

MORE AT TripAdvisor

It was a truly delightful experience from start to finish. The ambience was exceptional—warm, welcoming, and beautifully designed.The service was great: the staff were attentive, and friendly, making us feel well taken care of throughout the meal. A special mention goes to the sommelier, who recommended a wine that paired perfectly with our dishes. It was evident that a lot of thought went into the selection, and it truly enhanced the overall dining experience. I would strongly recommend and looking forward to our next visit!

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martina guizzardi . 2024-09-01

MORE AT Google

We had lunch at the cafe, the food itself was tasty but the service was lacking. We had to keep asking staff to bring us parts of our order that had been forgotten. The summer salad came without feta and had to be sent back. We were then given the wrong bill at the end. A mistake here and there is fine but it felt like one after another. The waiting staff were very apologetic & friendly. I simply think they were too busy to keep up with all the customers and the long delays spoilt our experience unfortunately.

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DW . 2024-08-28

MORE AT Google

As always the food served in the Teahouse was delicious, freshly sourced and reasonably priced. Despite being busy with lots of people, the staff ensured a quick turnover, working extremely hard to meet everyone's expectations; delivering a friendly and efficient service. Our waitress Kate, was typical of this; working nonstop in searingly hot temperatures (today it was 28°) with a ready smile, dashing here, there and everywhere, in order to make everyone feel valued as a customer. Petersham Nurseries is a beautiful place to unwind and enjoy good, tasty food. The ambience and natural beauty of the surroundings; only serve to enhance the experience. I highly recommend a visit.

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JENNYOSHEA1958 . 2024-08-28

MORE AT TripAdvisor

Absolutely stunning. We've been there for our wedding and couldn't be happier.

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Loïc Boutet . 2024-08-27

MORE AT Google

Huge thank you Kate for wonderful service and great wine recommendations in the tea room. Location is perfect and cake was delicious

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Madeleine L . 2024-08-26

MORE AT TripAdvisor

My friend and I had planned to go here today however due to a serious medical matter we had to cancel with 15 hours notice. They still charged my friend 100£ even after explaining the reason as to why we were forced to cancel. The staff on the phone were extremely unsympathetic and unhelpful to resolve. For such a classy establishment they are not flexible at all. We are now sharing with our network in London to never visit this place due to their shocking attitude and behaviour towards us.

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Lucy Murphy . 2024-08-23

MORE AT Google

Absolutely superb dining experience. I’m so glad we went. The food was fresh and delicious all the way through.

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P.B. Subbiah . 2024-08-22

MORE AT Google

Petersham Nurseries is always a magical experience. From the gorgeous garden setting to the friendly service to the incredible food, we return again and again.

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Tara Anbudaiyan . 2024-08-15

MORE AT Google

Petersham Nurseries was an exceptional location to visit. It's dog loving (not just friendly) and the staff were more than happy to accomodate us and our pets. The only downside was that we only made it in for tea, and not the full lunch menu. But it was delicious nevertheless. Just means we will have to make another trip.

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Khushmin Mistry . 2024-08-14

MORE AT Google

The dining here is divided into the Cafe and the Restaurant. I dined at the restaurant, which offered 2 courses for £69, 3 courses for £79 as part of their lunch menu. The setting was nice, but nothing special. Service was polite. The food is cafe style food at London restaurant prices. It felt expensive, yet lacked care and intention. Most disappointingly, for a farm to table restaurant, there were very limited vegetarian and vegan options, and almost no produce-driven dishes. My entree consisted of a sliced heirloom tomato, good olive oil and 5 croutons. The salad that was an additional £7 was slightly browned (prepped too early in the day) chicory with 6 slices of radish. You decide for yourself if you'd pay £178 for 2 courses with 2 glasses of wine. Next time, I'd go to the Dysart down the road instead. They look like they do stellar food for cheaper. This place seems to just be trading on its name and one too many features in a glossy magazine.

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Tash Shan . 2024-08-14

MORE AT Google

Lovely setting however extremely expensive for what is on offer. A side salad was 7 pounds which was 1 very bitter shredded leaf with some dressing very underwhelming. For the price of a set menu the sides should be included. Main courses were tasty but we are talking about a chicken breast with some lovely sauces a few courgettes not really stuffed as menu indicated for around 40 pounds. Like the idea of spending an afternoon over a special lunch but service was slow and no apologies and that was almost 80 pounds for 6 adults and 2 children under 4 years.

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Paula Dadic . 2024-08-05

MORE AT Google

My friend and I dined at the Petersham Nurseries Restaurant after a long walk by the river last night. The atmosphere and ambience and decor is amazing. However the food was a real disappointment. Although plated up well, the food lacked flavour (both the starter and main). Dessert saved the day. Definitely not worth the £90.00 a head! I would not recommend it at all. Lots of better restaurants in Richmond to dine at and spend your money at!

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ANJLI SHAH . 2024-08-04

MORE AT Google

Fabulous lunch at sunny Petersham Nurseries. Food excellent. Service tip top. Surroundings perfect.

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Angela Hyams . 2024-08-03

MORE AT Google

Stopped here for cakes and tea during a hot day so we were placed outside. It was very nice and cosy! The staff was kind although service can be a bit long. The cakes were delicious and the drinks were good too. I had the iced matcha which was very nice. Bare in mind that you’ll probably have to wait during the weekends. You can come by car because they also have a car park.

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Melanie Mengüs . 2024-07-30

MORE AT Google

Eating in these greenhouses in Petersham is a truly magical experience - for the Tea Rooms you can't book but it is worth the wait. However long! Cascades of wisteria tangle around you; everywhere there are flowers and arty distressed tables and chairs. We used to wait in line to make our choices but now it's table service. Unusual choices include the cold, herby pasta, a multicoloured tomato salad, and a perfect piece of quiche. The olive oil tasted so good I bought a bottle to take home. This place is a true sensation and we'll be back and come earlier.

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Jenny Ridgwell . 2024-07-28

MORE AT Google

Great chilled place, brilliant service. Good food. One decent beer. Overpriced.

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Niclas Åberg . 2024-07-26

MORE AT Google

The food and service were superb. It is a lovely atmosphere however I did not like the fact that if choosing to dine outside you are surrounded by dogs. The couple sitting next to our table had two cats. I love animals, I'm a doggie parent myself however I take into consideration others allergies and the simple fact of others including myself wanting to enjoy a meal without pet hair flying around.

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sasha daichanel . 2024-07-25

MORE AT Google

A catalogue of errors. They took the crab off even though we arrived promptly at 1pm. The service was not up to scratch and at times non existent. I had to pour my own wine throughout the service. The waiting staff are nowhere to be seen. The steak was over rested so much so it was lukewarm. The bill was wrong. Then we had the head front of house ‘Pia’ trying to argue and coerce us into paying the the most undeserved and un-earned service charge. Seriously?!!! What a complete joke!!! That place lost it ever since chef Greg Malouf left all those years ago and it has not improved to those lofty standards ever since. Positives, wine was good, food was good but nothing special, produce excellent. Oh yes the limoncello was on the house. They’re charging Michelin star prices for sub par food and service. They should go next door to the Dysart and learn a few things. Pia should be fired. Update: I just learned this place is closing. While I’m sorry for the hard working staff losing their jobs, I won’t be sorry to see this place go or the rubbish staff lose their jobs. Good riddance to bad rubbish which is a blight on the Richmond restaurant scene.

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Andreas Voniatis . 2024-07-17

MORE AT Google

Hi, Im from Pakistan and I have been enthusiastically following petersham nurseries on insta for a while. every time i visit london i make a note in dear diary to visit; finally this summer I had the chance. No doubt its one of the most beautiful nurseries I have ever seen. The whole walk around was enchanting. However, our dining experience at the tea house was a huge disappointment. The staff was not at all attentive and we had to do a near vaudeville routine to gain their attention. The dessert I ordered never showed up and upon asking 3 times I finally gave up and when i told the manager this he just very conveniently told me we can take it off the bill and give you the bill. i wanted to eat the dessert!! I think being busy should not be an excuse to just ignore people and get them off your back and send them packing home with a hurried bill. This left a very bitter after taste to an otherwise very beautiful visit.

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Awan Omer . 2024-07-17

MORE AT Google

Wonderful location with wonderful food

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Michael Pambos . 2024-07-11

MORE AT Google

A very beautiful restaurant nestled within a nursery. It has a shop full of decorative home items and also a variety of plants to choose from. The food was ok, a bit expensive compared to other fine dining restaurants I've been to; I think if they added more portions to the serving then I'd feel it's more justified. A bit noisy as it's somewhat open-air and lots of people visiting. The team was very nice and catered to our needs although some of our requests weren't really granted. It was raining that day, and there were some leaks thru the ceiling which is understandable, but I felt like they only approached a few select customers to ask if they were fine. The experience was unique but I don't think I'd come back for a second time.

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Arjale Delfinado . 2024-07-10

MORE AT Google

Delicious food and attentive service. It was raining buckets so had to do a lot of puddle jumping to get there. Interesting packed mud floor. Parking is a nightmare

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Alistair L . 2024-07-10

MORE AT Google

seasonal Bellinis are always welcomed. it is undeniably beautiful and charming. The glass wear collection is very unique and well presented food.

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Isabelle Murray . 2024-07-08

MORE AT Google

We had afternoon tea there and you are looking at 120Pound worth of food and tea in the pictures! If quality of savoury and sweets would have been outstanding or at least great, why not, but everything was very average, partly bland or just too sweet without any surprises. PN feels more like a tourist/Instagram place then a local restaurant. Not worth to go for the food. Enjoy the atmosphere and buy some plants.

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Michael D . 2024-07-07

MORE AT Google

Happy place for so many reason. My beautiful little secret

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P Kaur . 2024-07-06

MORE AT Google

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