Based on 2.588 opinions finded in 4 websites
Based on 2.588 opinions finded in 4 websites
Nº 562 in 810 in Richmond upon Thames
Nº 93 of 141 Other cuisines in Richmond upon Thames
Opinions
Absolutely horrible, ordered online got sent a PLAIN CHEESEBURGRR without any of my toppings, do not EVER come here especially not if your looking for quality and price valued food!!!
• Emily • • Mandl• . 2024-09-29
MORE AT Google
The driver collected my food and drove around for 28 minutes before delivering to my address 5 minutes away from the restaurant. When I confronted him he said, yes because I had 3 other deliveries first. As a result the food was cold and therefore ruined.
Phil . 2024-09-26
MORE AT Just Eat
All time favorite to have a delicious milkshake and beef meal besides getting very hot and yummy peants free of cost to eat and enjoy in the cold weather
Sami Aftab . 2024-09-25
MORE AT Google
Hy five guys team i order cheese veggie fries and shakes the taste was very nice staff was very friendly really enjoy the environment 😊😘😘
Omar Bayazeed . 2024-08-30
MORE AT Google
Always good being going there for years.
Bijan Bani-Hashemian . 2024-08-18
MORE AT Google
the chips portion was half the amount, and was missing the mayo on the side ordered.
Gregory . 2024-08-09
MORE AT Just Eat
Never seen a common burger chain with below average quality food, overpriced items, bad service. Two standart cheeseburgers, 1 fries, 1 hot dog, two drinks cost over 45 pounds. You can get a really nice steak burger served properly, two pints beer for two in your nice local pub. Go with Wendy's or McDonald's. You'll be much better off. Never understood the hype about five guys and I'm a chaser of great burgers all the time.
Muzaffer Bayraktar . 2024-08-09
MORE AT Google
have had 2 deliveries from this place, always forgetting to put the milkshake in. have had to do a refund twice
Paolo Panes . 2024-07-26
MORE AT Google
When you need a no fuss burger and chips. You can choose your salad ingredients for the burger so you can leave out the items you don't like or want. They even have a bun free burger option.
Pauline . 2024-07-20
MORE AT Google
Later than planned but it was excellent
Audrey . 2024-07-19
MORE AT Just Eat
Cannot fault 5 guy's Richmond. Good food and good service. Thanks.
David Dempster . 2024-07-10
MORE AT Google
Wrong order sent. I'm vegetarian and what I received was meat and not what I ordered
Manasvi . 2024-07-07
MORE AT Just Eat
Hot dog is nice. French fries are legendary. It's like home made. Eat peanuts while you wait.
mehdi büte . 2024-07-05
MORE AT Google
Wrong price really for food this average. We had one hamburger, one cheese hotdog, small fries, water and one beer. £28.80. Hot dog was small but tasted OK, burger was good, fries were greasy and I think over cooked. Staff were good and efficient. Decor is horrible. Cheap tiled floor, horrile wobbly tables, looks like a Morleys inside.
Robert Barney . 2024-07-03
MORE AT Google
food was not wrapped properly and they forgot multiple items, milkshakes and condiments.
Ted . 2024-06-28
MORE AT Just Eat
drink MISSING and there's no option for me to report this
Nicola . 2024-06-22
MORE AT Just Eat
The chips that arrived were overcooked
Colin . 2024-06-19
MORE AT Just Eat
Fries for £5 and they came without mayonnaise and without ketchup!?
Marieta . 2024-06-09
MORE AT Just Eat
I have a problem with the restaurant who do I contact
Candice . 2024-06-05
MORE AT Just Eat
Swaroob , Dean & Ismail have always been very kind and attentive to taking my orders, couldn’t recommend Five Guys Richmond enough! They’re a great team and super friendly towards their customers and the homeless , Burgers always on point and the Cajun fries you can never go wrong with. Can’t remember a Five guys restaurant being this good as the Richmond
Said Zaher . 2024-06-04
MORE AT Google
Tasty and Juicy burgers with great milkshakes. It took a little time to get the food, but service is generally friendly and nice.
Gemi Rachel George . 2024-06-02
MORE AT Google
that's fine... delivery was adjusted after preparation.. not a problem. thank you
Gary . 2024-05-27
MORE AT Just Eat
Worst food ever. it was disgusting. 5 of us ate and every meal was soggy and vile.. Grossly overpriced. Even milkshakes weren't blended properly and the lunps stuck in the straws. Food was upside down in bags..Sausages and burgers fallen apart and a rediculas amount of chips just dumped on the top. Over 100 pounds which was a rip off. would never eat there again. Our kids were performing in Richmand theater and were looking forward to this treat..They ended up being hungry and very disappointed!
patricia lonergan . 2024-05-20
MORE AT Google
Excellent! Apart from missing out the Mayo on the side!
V . 2024-05-19
MORE AT Just Eat
Best place for fast food in Richmond
DJ RAMONÊ . 2024-05-17
MORE AT Google
Great food but well over priced
Paul Bacon . 2024-05-01
MORE AT Google
Best Kebab in the Richmond / Kingston area. Recommend 10/10
Sam . 2024-04-24
MORE AT Just Eat
When you spend £42 on a couple of burger you expect the order to be right. Both burgers were ordered with bbq sauce which was not added. A side order of keychup for the fries, charged at £2+ was also missing. Very disappointing.
David . 2024-04-14
MORE AT Just Eat
This branch is not good. It's small and crampy. Yet, the fiveguys Burge is awesome
Fazlollah Sadeghi . 2024-04-07
MORE AT Google
As I stepped in this horrible smell caught me by surprise. Thought to myself to immediately go away but since it's my first time at Five Guys let me check the food. Staff doesn't smile, food comes on these metallic greasy things, everything was greasy. And that smell was on the food... had 5 chips and a bit on the tiny burger with cheap cheese and left. Never coming back 😞 sorry
Tiago Branquinho . 2024-03-30
MORE AT Google
Great delivery guy, very friendly. Thank you!
Vanessa . 2024-03-30
MORE AT Just Eat
Toppings I didn’t request on burger . Fries all spilled in bag.
Ola . 2024-03-28
MORE AT Just Eat
They used to be really generous on the fries, as per their famous ethos and openly insisted on by the owners. Burgers ordered are fine but the issue was regular fries for delivery, which barely filled the cup plus three ketchup and three mayo on the side but they delivered no condiments. None at all. How can they miss the request for condiments? A major inconvenience since we didn’t have condiments at home and enough emphasis was given. Second time it’s happened. Just rubbish. Will not be ordering from here again.
Mike C . 2024-03-20
MORE AT Google
Excellent burgers. I really like their toppings and sauces - especially the spicy sauce.
Danny Benson . 2024-03-13
MORE AT Google
I’m not happy at all. Food was ordered for my daughter and myself for my Mother’s Day meal and the whole of my order was missing apart from 1 x Drink. I am really upset by this. I then called the restaurant and the manager could not understand what I was saying and then wanted to send me the order again but he could not understand what I was explaining when it came to my deli every. It’s very frustrating that these things happen - especially when I’m a regular customer.
saty . 2024-03-10
MORE AT Just Eat
Ok, the staff is nice and polite, but that's it. This was probably the most uninspiring hamburger I had, dry and without much flavour. And clearly, I got left behind in terms of the prices, last time a burger was around 6 quid, now I paid 9.25 for that burger, really not a good value. Oh, and what kind of atmosphere are we talking about, where the noise from the kitchen extractor is mixed with the delivery guys shouting, litter on the floor, and the red white tiles that looked horrible 5 years ago too.
Kalman Cseh . 2024-03-03
MORE AT Google
Great burgers. Nice and friendly staff.
Jorge Melo . 2024-02-24
MORE AT Google
So I have my thoughts on this five guys location.. food is always on point which is amazing, but as for the toilet facilities, absolutely horrific. They have not maintained their bathrooms all that well. I will spare you from the image I have taken and will send it, upon request, to five guys when/if they request to see it. Overall, it was okay, but was a bit dirty with the seating upstairs. Would I come here again? Sure, but just for takeout
May . 2024-02-17
MORE AT Google
£6.50 for Fries and I only received half of them!
Richard . 2024-02-10
MORE AT Just Eat
Order incomplete. Five guys completely unhelpful and made no attempt to resolve the issue.
Dawn . 2024-02-05
MORE AT Just Eat
Both the milkshakes are missing. asked delivery driver who said he wasn't given any... called Five Guys Richmond who said the milkshakes are still with them and delivery guy didn't collect them. Poor around service.
Sid . 2024-01-27
MORE AT Just Eat
They forgot to pack my milkshake so I had to order it twice.
leia . 2024-01-27
MORE AT Just Eat
Paid for Cheeseburger with extra patty (3 patties in total), with no bun in a bowl... they put 3 burgers in a bowl, but forgot all the cheese (it was clearly marked "CB" and "Cheeseburger"). Now, every time I go to this Five Guys in Richmond, I will have to open the packaging right there to check that they have added the cheese that was paid for.
Thomas Sutter . 2024-01-08
MORE AT Google
The delivery person was extremely kind and professional!
Anna . 2024-01-04
MORE AT Just Eat
The food was very good. But the 3 boys I was in charge of on tour absolutely LOVED the milkshakes. They had a Five Guys Millshake in Barcelona, Madrid, Paris, and Richmond. It was their mission to have a milkshake in every city we visited. They succeeded.
Damion Jabs . 2023-12-28
MORE AT Google
The manager Ismail is very nice gays and services good
Isou Ben . 2023-12-23
MORE AT Google
Meat was over cooked therefore very dry
Pam . 2023-12-22
MORE AT Just Eat
filthy floor and tables. Staff (6) three of which were managers messing around. Food was tepid and burgers a little greasy. I will never repeat this experience.
Rebecca W . 2023-12-15
MORE AT TripAdvisor
Staff are always great! And the food is always spot on
kenny day . 2023-12-10
MORE AT Google
Very good sandwich! Very tasty potatoes fried in peanut fat, free soft drinks and very friendly service.
Nilva Ferreira de Souza . 2023-12-09
MORE AT Google
First time at a 5G outside the US. Not bad at all. I forgot that they had hot dogs, which are actually excellent. I think their prices are a bit high but the food quality is great.
Thomas Maufer . 2023-12-01
MORE AT Google
One of the best 5five Guys branch I have ever eaten. Very clean place and the team looked like pro chefs. The lady on the till called Carmen has nice customer service skills. Way to go! 5 stars well deserved.
Valy Iulyan . 2023-11-30
MORE AT Google
Good quality you can expect from your average five guys. Food came out fast, had no issues.
Joey Dawson . 2023-11-28
MORE AT Google
Not the best example of a Five Guys. Here’s what I liked: • The fries (when immediately fresh) • The grilled cheese • Polite service • The burgers (according to a meat eater with me) What I didn’t like: • PRICES ARE OUTRAGEOUSLY EXPENSIVE • Very cold location - draughty • Seating not great nor comfortable • £4.30 for a soft drink from a machine!! Be careful if you have a peanut allergy. I don’t and think it’s a nice touch to have available. Do I recommend going? YES if you’re hungry Will I go again? PROBABLY but a different one Was it good value? NO Price point: $$
Table 8 . 2023-11-19
MORE AT Google
Very clean and quick service! Great burgers and fries
Te Ata H . 2023-11-06
MORE AT Google
The order came wrong .. wrong toppings on wrong burgers
Fatima . 2023-11-04
MORE AT Just Eat
The package of the hamburger was very bad. The hamburger had been smashed and the cheese was stuck onto aluminum. The beef dog was not like the picture. No lettuce or salad in it. Only bread and the beef dog.
Cihan . 2023-10-26
MORE AT Just Eat
1. Every visit to Five Guys in Richmond is an expedition into a world of bursting flavors and friendly ambiance. 2. Their handcrafted burgers are a heavenly delight, always grilled to perfection with a generous stack of fresh, crispy toppings. 3. The staff exude warmth and promptness, ensuring a memorable dining experience every time. 4. It's not just a meal, but an exhilarating experience that keeps me coming back for more!
Nihad Rs . 2023-10-15
MORE AT Google
Delicious 😋 Burgers and Milkshakes.... prompt and polite Staff ... Hot and very Tasty.... Expensive...but Worth it....👌 You get... what you pay for 🍔🍔🍔🍔🍔 And that's True of Any Food.... Meal, Take away, Gourmet....
Russell Nicholson . 2023-10-08
MORE AT Google
The wrong item turned up instead of what I ordered and when I rang Five Guys they told me to take it up with the delivery company. Beware people...
Sam. J . 2023-09-30
MORE AT Google
Terrible terrible customer service Burgers over cooked and dry and when we raised this the girl ( Lara) who claimed to be the manager was dismissive, rude and unhelpful. This girl is defiantly not fit to be a manager and needs serious training. Please note she did not even offer to change our food, two burgers and chips were binned
A Zi . 2023-09-29
MORE AT Google
Great food and speedy delivery 👍🏽
Neal . 2023-09-28
MORE AT Just Eat
The burger came with little to no bacon, there was 3 shreds of lettuce, and the patty’s were falling apart. Normally a really good burger but when you’re packing £12+ for a burger, you expect it to come looking less sloppy
Jourdan . 2023-09-16
MORE AT Just Eat
The meals were great. Delicious cheeseburger 🍔 You can choose your favorite flavor ingredients. The milkshake is delicious👍🏻 the only thing that is missing. The environment is a bit not so tidy and clean
AA 君君 . 2023-09-08
MORE AT Google
We were given the wrong takeout order, had to drive all the way back to be told it was our fault despite the bag being handed to us. No apology given, so I got a partial refund and left without any food. Not the convenience that fast food is supposed to be.
George Dietrich . 2023-09-07
MORE AT Google
A little above the usual price for fast food, but much higher quality and very tasty. They're also very generous with their fries. Only bad thing was that the top floor was very slippery from the grease, you need to clean it better or people could fall
Brice Dijksman . 2023-09-07
MORE AT Google
Ordered late at night after not eating all day. I appreciate you getting the job done so late in the day.
Cameron . 2023-08-29
MORE AT Just Eat
One of the quite Five Guys in London. Not too many people, still kind workers. And also delicious burger and peanut.
Seohyeon Kim (Andrew Ryan) . 2023-08-26
MORE AT Google
The best 5 guys so far. The service could not have been better the two times I have gone. Super friendly and attentive. They strive to make sure the food comes out perfect. I will return without a doubt
Lucia Arrizabalaga . 2023-08-25
MORE AT Google
Just popped in today to eat a hamburger, it was as good as always,also very nice and friendly staff ❤️
Andreea Cristiana Purcaru . 2023-08-24
MORE AT Google
The salad was missing from the little cheese burger
Samantha . 2023-08-22
MORE AT Just Eat
Pretty standard location chain, bathroom is on the top floor so will be difficult for disability access.
Alibek Mukhanov . 2023-08-22
MORE AT Google
Thanks to the staff who decidedly came to work to give bad service, removed their name tag, get milkshake orders wrong and then accuse you for making the wrong orders and stating in he own words “it’s impossible for us to get it wrong”. The sheer confidence and implications that customers are the only ones who get it wrong. Five guys you lost credibility for this branch. *** In response to Five Guys: thanks for clarifying the lack of name tags. Do you also refuse to give names when called over the phone? Is that a policy? If not then please feel free to locate the individual who answered your Richmond Branch’s phone on 21st August 2023 at 10:44pm and again at 11:16pm who aggressively stated “I don’t care about your order, it’s impossible for us to make a mistake, I am not giving you my name” and proceeded to hang up. So you take my money, get my order wrong, blame me for the mistake in a dismissive and aggressive manner, refuse to acknowledge my complaint and refuse to identify yourself when the complaint aims to be escalated. interesting policy. I got my money back. But it does not resolve the issue this branch created. Had anyone just done their job, there would simply be no issue. But you went above and beyond to create a hostile disservice and to what end?
Mohamed Abdulkarim . 2023-08-22
MORE AT Google
Flavor is okay but prices are expensive 🫰
S E . 2023-08-21
MORE AT Google
Shout out to Swetha who made us welcome - including the pregnant bump!
Charlotte . 2023-08-16
MORE AT Google
Very tasty burger and fries and milkshake. Not so keen on the hot dog but that does not mean anything was wrong.
Angela . 2023-08-15
MORE AT Just Eat
I bought large French fries and they were the worst fries ever. I threw the whole lot in the bin. They were so soggy and some of them seemed burnt as well
Ish . 2023-08-05
MORE AT Google
burned and dry for 17£ i do expect little moore care
Attila . 2023-07-21
MORE AT Just Eat
It was pointless paying £1.50 extra for a regular portion of fries in addition to a small portion as they were both exactly the same size.
Omar . 2023-07-17
MORE AT Just Eat
Food is as good as always. Ppl are nice here. Restaurants need more cleaning tough
W Wan . 2023-07-16
MORE AT Google
so incredibly overpriced for what you get
Marta . 2023-07-15
MORE AT Just Eat
The order was missing the milkshake.
al . 2023-07-14
MORE AT Just Eat
Great food great service. Hot fries on delivery.
Lynn . 2023-07-06
MORE AT Just Eat
Waited for 45 minutes because my order was given to someone else by mistake.
Strogan Ali . 2023-07-03
MORE AT Google
The burger was missing the onions and the mushrooms and the mustard! Really disappointed
Natalie . 2023-06-25
MORE AT Just Eat
It is expensive as always! Still don’t have combo menu ! You have to choose one by one …it is juicy but need to be cheaper!
ahmet cenk unsal . 2023-06-22
MORE AT Google
Love they all in cheeseburger 🍔
Eduardo Naum . 2023-06-12
MORE AT Google
The fries was overcooked, almost burnt.
Erkan . 2023-06-11
MORE AT Just Eat
I’ve got pickles on my burger which I didn’t ask for and I hate pickles :( doesn’t taste great. Great chips. Milkshake could be colder.
Murayka . 2023-06-04
MORE AT Just Eat
Five guys is an American , very good, burger joint. For fast food this is a very dependable place . You know what you get , always tasty and good quality... I usually go when I am hungry and lack a better place or sense of experimenting . Go all the way and add all the free toppings.
Id Porath . 2023-06-02
MORE AT Google
It is a fast food restaurant with no frills good service pleasant staff
Steven Biggs . 2023-06-01
MORE AT Google
Looked at several places to eat and opted for Five Guys based on past experience elsewhere, we weren't disappointed! The burger was amazing, as was the milkshake. Staff were nice and friendly, the restaurant has only 1 toilet which is slightly ridiculous but apart from that, will definitely go back and thoroughly recommend. Five Guys burgers are the closest to American burgers that we have found in the UK. A real meal!
Philip Drury . 2023-05-31
MORE AT Google
Had deliveries from here a few times. Always good service. Food still hot and fresh.
Elizabeth . 2023-05-29
MORE AT Just Eat
5 guys always killer burgers , friendly staff very clean
John Morales . 2023-05-24
MORE AT Google
Five Guys restaurant in Richmond, UK has the best staff, helpful and friendly giving you the best advice ever. The food tastes great especially the fries, do try the milkshake, you will not regret it. They use fresh ingredients and allow you to customize your order.
Mohammad Shabsogh . 2023-05-21
MORE AT Google
Did get all that I ordered and the item I did get was squahed and rather cold. Disappointing ad previous orders have been good
Rachel . 2023-05-20
MORE AT Just Eat
£28 for 2 dry tasteless burgers!!
Ian . 2023-05-20
MORE AT Just Eat
The quality of the food was very bad, I had come on the suggestion of one of my friends and I wonder why someone should eat such food and recommend it to others!!!!
Sara Rezaee . 2023-05-07
MORE AT Google
I asked the lady behind the till what the "cheese dog" was and she rolled her eyes and said "hot dog.......with cheese" as if I was some sort of idiot. They also forgot my BBQ sauce in the cheese dog. I only asked for three things-mushroom, lettuce and BBQ sauce and yet they forgot. Oh well. Not going back there again.
Letitia Yeng . 2023-05-06
MORE AT Google
Five Guys on JustEat is the dream! Best burger and the best delivery app 🔥
Jack . 2023-05-05
MORE AT Just Eat
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113 Opinions
I ordered a hot chocolate with cream. The barista used the left over hot chocolate milk in the jug to make my hot chocolate, even though I requested fresh milk and hot chocolate. When I asked her to please get a fresh jug and milk to make my drink, she started making faces. She then got another jug from the sink which was not washed. She also made my hot chocolate extremely hot and frothy. It was tasteless and I burnt my tounge. She made it frothy so she could use less milk for the drink. She filled the cup all the way to the top but after the while when the froth settled, it was only half a cup even though I paid £4.50 for this drink. Absolutely disgusted with the service. Horrible experience. Wouldn’t recommend to anyone. Barista’s name was Kasiya or something beginning with the letter K. She was maybe Romanian or Polish.
2017 Opinions
Twickenham used to be great for pubs, now sadly they're losing touch ending up as at best mundane, and worst as simple booze dives. This one still has what it takes however. Putting the excellent range of beers (though often interspersed with somewhat trendy 'craft beers' - still a bone of contention for the real ale buffs) to one side for a moment, the pub retains it's original character. Real fires in winter, decent (rather than beautiful) garden for summer. A turntable for music (!) - and then that played at a pleasant volume. Staff are helpful, informed and hard working. Food looks tasety (I haven't tried it but it seems well prepared and unpretentious), and good value for money. Snacks are pricey - but then show me a pub where they aren't. True this is a real ale lovers CAMRA type pub. But the friendly staff and, lets not forget, the friendly, sometimes eccentric, local clientele, make this a welcoming place to go for a quick drink or an evenings relaxation. Well worth a trip.
320 Opinions
Preferred defunct Twickenham branch but staff great here. Lauren is a star employee.