GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3.9

Based on 2.593 opinions finded in 4 websites

site_photo4

Nº 565 in 810 in Richmond upon Thames

Nº 93 of 141 Other cuisines in Richmond upon Thames

CUSTOMERS TALK ABOUT DISHES WITH..meatcheesecooked

comment_iconOpinions

loved the bacon cheeseburger and cajun fries. first time at five guys and loved it! Fresh burgers that taste like homemade. would definitely come back!

site_logo

Rachele Laro . 2024-10-17

MORE AT Google

Really disappointing delivery. Fries freezing cold. Half of the chocolate milkshake was in the bag. Clearly a useless delivery driver who can’t be arsed. Although there has always been something wrong / Missing or generally undercooked whenever we have asked for takeaway. Plus as it’s on Deliveroo no one accepts Responsibility. So poor. Avoid buying from here

site_logo

Chris Lowe . 2024-10-15

MORE AT Google

Absolutely horrible, ordered online got sent a PLAIN CHEESEBURGRR without any of my toppings, do not EVER come here especially not if your looking for quality and price valued food!!!

site_logo

• Emily • • Mandl• . 2024-09-29

MORE AT Google

The driver collected my food and drove around for 28 minutes before delivering to my address 5 minutes away from the restaurant. When I confronted him he said, yes because I had 3 other deliveries first. As a result the food was cold and therefore ruined.

site_logo

Phil . 2024-09-26

MORE AT Just Eat

All time favorite to have a delicious milkshake and beef meal besides getting very hot and yummy peants free of cost to eat and enjoy in the cold weather

site_logo

Sami Aftab . 2024-09-25

MORE AT Google

Hy five guys team i order cheese veggie fries and shakes the taste was very nice staff was very friendly really enjoy the environment 😊😘😘

site_logo

Omar Bayazeed . 2024-08-30

MORE AT Google

Always good being going there for years.

site_logo

Bijan Bani-Hashemian . 2024-08-18

MORE AT Google

Never seen a common burger chain with below average quality food, overpriced items, bad service. Two standart cheeseburgers, 1 fries, 1 hot dog, two drinks cost over 45 pounds. You can get a really nice steak burger served properly, two pints beer for two in your nice local pub. Go with Wendy's or McDonald's. You'll be much better off. Never understood the hype about five guys and I'm a chaser of great burgers all the time.

site_logo

Muzaffer Bayraktar . 2024-08-09

MORE AT Google

the chips portion was half the amount, and was missing the mayo on the side ordered.

site_logo

Gregory . 2024-08-09

MORE AT Just Eat

have had 2 deliveries from this place, always forgetting to put the milkshake in. have had to do a refund twice

site_logo

Paolo Panes . 2024-07-26

MORE AT Google

When you need a no fuss burger and chips. You can choose your salad ingredients for the burger so you can leave out the items you don't like or want. They even have a bun free burger option.

site_logo

Pauline . 2024-07-20

MORE AT Google

Later than planned but it was excellent

site_logo

Audrey . 2024-07-19

MORE AT Just Eat

Cannot fault 5 guy's Richmond. Good food and good service. Thanks.

site_logo

David Dempster . 2024-07-10

MORE AT Google

Wrong order sent. I'm vegetarian and what I received was meat and not what I ordered

site_logo

Manasvi . 2024-07-07

MORE AT Just Eat

Hot dog is nice. French fries are legendary. It's like home made. Eat peanuts while you wait.

site_logo

mehdi büte . 2024-07-05

MORE AT Google

Wrong price really for food this average. We had one hamburger, one cheese hotdog, small fries, water and one beer. £28.80. Hot dog was small but tasted OK, burger was good, fries were greasy and I think over cooked. Staff were good and efficient. Decor is horrible. Cheap tiled floor, horrile wobbly tables, looks like a Morleys inside.

site_logo

Robert Barney . 2024-07-03

MORE AT Google

food was not wrapped properly and they forgot multiple items, milkshakes and condiments.

site_logo

Ted . 2024-06-28

MORE AT Just Eat

drink MISSING and there's no option for me to report this

site_logo

Nicola . 2024-06-22

MORE AT Just Eat

The chips that arrived were overcooked

site_logo

Colin . 2024-06-19

MORE AT Just Eat

Fries for £5 and they came without mayonnaise and without ketchup!?

site_logo

Marieta . 2024-06-09

MORE AT Just Eat

I have a problem with the restaurant who do I contact

site_logo

Candice . 2024-06-05

MORE AT Just Eat

Swaroob , Dean & Ismail have always been very kind and attentive to taking my orders, couldn’t recommend Five Guys Richmond enough! They’re a great team and super friendly towards their customers and the homeless , Burgers always on point and the Cajun fries you can never go wrong with. Can’t remember a Five guys restaurant being this good as the Richmond

site_logo

Said Zaher . 2024-06-04

MORE AT Google

Tasty and Juicy burgers with great milkshakes. It took a little time to get the food, but service is generally friendly and nice.

site_logo

Gemi Rachel George . 2024-06-02

MORE AT Google

that's fine... delivery was adjusted after preparation.. not a problem. thank you

site_logo

Gary . 2024-05-27

MORE AT Just Eat

Worst food ever. it was disgusting. 5 of us ate and every meal was soggy and vile.. Grossly overpriced. Even milkshakes weren't blended properly and the lunps stuck in the straws. Food was upside down in bags..Sausages and burgers fallen apart and a rediculas amount of chips just dumped on the top. Over 100 pounds which was a rip off. would never eat there again. Our kids were performing in Richmand theater and were looking forward to this treat..They ended up being hungry and very disappointed!

site_logo

patricia lonergan . 2024-05-20

MORE AT Google

Excellent! Apart from missing out the Mayo on the side!

site_logo

V . 2024-05-19

MORE AT Just Eat

Best place for fast food in Richmond

site_logo

DJ RAMONÊ . 2024-05-17

MORE AT Google

Great food but well over priced

site_logo

Paul Bacon . 2024-05-01

MORE AT Google

Best Kebab in the Richmond / Kingston area. Recommend 10/10

site_logo

Sam . 2024-04-24

MORE AT Just Eat

When you spend £42 on a couple of burger you expect the order to be right. Both burgers were ordered with bbq sauce which was not added. A side order of keychup for the fries, charged at £2+ was also missing. Very disappointing.

site_logo

David . 2024-04-14

MORE AT Just Eat

This branch is not good. It's small and crampy. Yet, the fiveguys Burge is awesome

site_logo

Fazlollah Sadeghi . 2024-04-07

MORE AT Google

Great delivery guy, very friendly. Thank you!

site_logo

Vanessa . 2024-03-30

MORE AT Just Eat

As I stepped in this horrible smell caught me by surprise. Thought to myself to immediately go away but since it's my first time at Five Guys let me check the food. Staff doesn't smile, food comes on these metallic greasy things, everything was greasy. And that smell was on the food... had 5 chips and a bit on the tiny burger with cheap cheese and left. Never coming back 😞 sorry

site_logo

Tiago Branquinho . 2024-03-30

MORE AT Google

Toppings I didn’t request on burger . Fries all spilled in bag.

site_logo

Ola . 2024-03-28

MORE AT Just Eat

They used to be really generous on the fries, as per their famous ethos and openly insisted on by the owners. Burgers ordered are fine but the issue was regular fries for delivery, which barely filled the cup plus three ketchup and three mayo on the side but they delivered no condiments. None at all. How can they miss the request for condiments? A major inconvenience since we didn’t have condiments at home and enough emphasis was given. Second time it’s happened. Just rubbish. Will not be ordering from here again.

site_logo

Mike C . 2024-03-20

MORE AT Google

Excellent burgers. I really like their toppings and sauces - especially the spicy sauce.

site_logo

Danny Benson . 2024-03-13

MORE AT Google

I’m not happy at all. Food was ordered for my daughter and myself for my Mother’s Day meal and the whole of my order was missing apart from 1 x Drink. I am really upset by this. I then called the restaurant and the manager could not understand what I was saying and then wanted to send me the order again but he could not understand what I was explaining when it came to my deli every. It’s very frustrating that these things happen - especially when I’m a regular customer.

site_logo

saty . 2024-03-10

MORE AT Just Eat

Ok, the staff is nice and polite, but that's it. This was probably the most uninspiring hamburger I had, dry and without much flavour. And clearly, I got left behind in terms of the prices, last time a burger was around 6 quid, now I paid 9.25 for that burger, really not a good value. Oh, and what kind of atmosphere are we talking about, where the noise from the kitchen extractor is mixed with the delivery guys shouting, litter on the floor, and the red white tiles that looked horrible 5 years ago too.

site_logo

Kalman Cseh . 2024-03-03

MORE AT Google

Great burgers. Nice and friendly staff.

site_logo

Jorge Melo . 2024-02-24

MORE AT Google

So I have my thoughts on this five guys location.. food is always on point which is amazing, but as for the toilet facilities, absolutely horrific. They have not maintained their bathrooms all that well. I will spare you from the image I have taken and will send it, upon request, to five guys when/if they request to see it. Overall, it was okay, but was a bit dirty with the seating upstairs. Would I come here again? Sure, but just for takeout

site_logo

May . 2024-02-17

MORE AT Google

£6.50 for Fries and I only received half of them!

site_logo

Richard . 2024-02-10

MORE AT Just Eat

Order incomplete. Five guys completely unhelpful and made no attempt to resolve the issue.

site_logo

Dawn . 2024-02-05

MORE AT Just Eat

They forgot to pack my milkshake so I had to order it twice.

site_logo

leia . 2024-01-27

MORE AT Just Eat

Both the milkshakes are missing. asked delivery driver who said he wasn't given any... called Five Guys Richmond who said the milkshakes are still with them and delivery guy didn't collect them. Poor around service.

site_logo

Sid . 2024-01-27

MORE AT Just Eat

Paid for Cheeseburger with extra patty (3 patties in total), with no bun in a bowl... they put 3 burgers in a bowl, but forgot all the cheese (it was clearly marked "CB" and "Cheeseburger"). Now, every time I go to this Five Guys in Richmond, I will have to open the packaging right there to check that they have added the cheese that was paid for.

site_logo

Thomas Sutter . 2024-01-08

MORE AT Google

The delivery person was extremely kind and professional!

site_logo

Anna . 2024-01-04

MORE AT Just Eat

The food was very good. But the 3 boys I was in charge of on tour absolutely LOVED the milkshakes. They had a Five Guys Millshake in Barcelona, Madrid, Paris, and Richmond. It was their mission to have a milkshake in every city we visited. They succeeded.

site_logo

Damion Jabs . 2023-12-28

MORE AT Google

The manager Ismail is very nice gays and services good

site_logo

Isou Ben . 2023-12-23

MORE AT Google

Meat was over cooked therefore very dry

site_logo

Pam . 2023-12-22

MORE AT Just Eat

filthy floor and tables. Staff (6) three of which were managers messing around. Food was tepid and burgers a little greasy. I will never repeat this experience.

site_logo

Rebecca W . 2023-12-15

MORE AT TripAdvisor

Staff are always great! And the food is always spot on

site_logo

kenny day . 2023-12-10

MORE AT Google

Very good sandwich! Very tasty potatoes fried in peanut fat, free soft drinks and very friendly service.

site_logo

Nilva Ferreira de Souza . 2023-12-09

MORE AT Google

First time at a 5G outside the US. Not bad at all. I forgot that they had hot dogs, which are actually excellent. I think their prices are a bit high but the food quality is great.

site_logo

Thomas Maufer . 2023-12-01

MORE AT Google

One of the best 5five Guys branch I have ever eaten. Very clean place and the team looked like pro chefs. The lady on the till called Carmen has nice customer service skills. Way to go! 5 stars well deserved.

site_logo

Valy Iulyan . 2023-11-30

MORE AT Google

Good quality you can expect from your average five guys. Food came out fast, had no issues.

site_logo

Joey Dawson . 2023-11-28

MORE AT Google

Not the best example of a Five Guys. Here’s what I liked: • The fries (when immediately fresh) • The grilled cheese • Polite service • The burgers (according to a meat eater with me) What I didn’t like: • PRICES ARE OUTRAGEOUSLY EXPENSIVE • Very cold location - draughty • Seating not great nor comfortable • £4.30 for a soft drink from a machine!! Be careful if you have a peanut allergy. I don’t and think it’s a nice touch to have available. Do I recommend going? YES if you’re hungry Will I go again? PROBABLY but a different one Was it good value? NO Price point: $$

site_logo

Table 8 . 2023-11-19

MORE AT Google

Very clean and quick service! Great burgers and fries

site_logo

Te Ata H . 2023-11-06

MORE AT Google

The order came wrong .. wrong toppings on wrong burgers

site_logo

Fatima . 2023-11-04

MORE AT Just Eat

The package of the hamburger was very bad. The hamburger had been smashed and the cheese was stuck onto aluminum. The beef dog was not like the picture. No lettuce or salad in it. Only bread and the beef dog.

site_logo

Cihan . 2023-10-26

MORE AT Just Eat

1. Every visit to Five Guys in Richmond is an expedition into a world of bursting flavors and friendly ambiance. 2. Their handcrafted burgers are a heavenly delight, always grilled to perfection with a generous stack of fresh, crispy toppings. 3. The staff exude warmth and promptness, ensuring a memorable dining experience every time. 4. It's not just a meal, but an exhilarating experience that keeps me coming back for more!

site_logo

Nihad Rs . 2023-10-15

MORE AT Google

Delicious 😋 Burgers and Milkshakes.... prompt and polite Staff ... Hot and very Tasty.... Expensive...but Worth it....👌 You get... what you pay for 🍔🍔🍔🍔🍔 And that's True of Any Food.... Meal, Take away, Gourmet....

site_logo

Russell Nicholson . 2023-10-08

MORE AT Google

The wrong item turned up instead of what I ordered and when I rang Five Guys they told me to take it up with the delivery company. Beware people...

site_logo

Sam. J . 2023-09-30

MORE AT Google

Terrible terrible customer service Burgers over cooked and dry and when we raised this the girl ( Lara) who claimed to be the manager was dismissive, rude and unhelpful. This girl is defiantly not fit to be a manager and needs serious training. Please note she did not even offer to change our food, two burgers and chips were binned

site_logo

A Zi . 2023-09-29

MORE AT Google

Great food and speedy delivery 👍🏽

site_logo

Neal . 2023-09-28

MORE AT Just Eat

The burger came with little to no bacon, there was 3 shreds of lettuce, and the patty’s were falling apart. Normally a really good burger but when you’re packing £12+ for a burger, you expect it to come looking less sloppy

site_logo

Jourdan . 2023-09-16

MORE AT Just Eat

The meals were great. Delicious cheeseburger 🍔 You can choose your favorite flavor ingredients. The milkshake is delicious👍🏻 the only thing that is missing. The environment is a bit not so tidy and clean

site_logo

AA 君君 . 2023-09-08

MORE AT Google

We were given the wrong takeout order, had to drive all the way back to be told it was our fault despite the bag being handed to us. No apology given, so I got a partial refund and left without any food. Not the convenience that fast food is supposed to be.

site_logo

George Dietrich . 2023-09-07

MORE AT Google

A little above the usual price for fast food, but much higher quality and very tasty. They're also very generous with their fries. Only bad thing was that the top floor was very slippery from the grease, you need to clean it better or people could fall

site_logo

Brice Dijksman . 2023-09-07

MORE AT Google

Ordered late at night after not eating all day. I appreciate you getting the job done so late in the day.

site_logo

Cameron . 2023-08-29

MORE AT Just Eat

One of the quite Five Guys in London. Not too many people, still kind workers. And also delicious burger and peanut.

site_logo

Seohyeon Kim (Andrew Ryan) . 2023-08-26

MORE AT Google

The best 5 guys so far. The service could not have been better the two times I have gone. Super friendly and attentive. They strive to make sure the food comes out perfect. I will return without a doubt

site_logo

Lucia Arrizabalaga . 2023-08-25

MORE AT Google

Just popped in today to eat a hamburger, it was as good as always,also very nice and friendly staff ❤️

site_logo

Andreea Cristiana Purcaru . 2023-08-24

MORE AT Google

Thanks to the staff who decidedly came to work to give bad service, removed their name tag, get milkshake orders wrong and then accuse you for making the wrong orders and stating in he own words “it’s impossible for us to get it wrong”. The sheer confidence and implications that customers are the only ones who get it wrong. Five guys you lost credibility for this branch. *** In response to Five Guys: thanks for clarifying the lack of name tags. Do you also refuse to give names when called over the phone? Is that a policy? If not then please feel free to locate the individual who answered your Richmond Branch’s phone on 21st August 2023 at 10:44pm and again at 11:16pm who aggressively stated “I don’t care about your order, it’s impossible for us to make a mistake, I am not giving you my name” and proceeded to hang up. So you take my money, get my order wrong, blame me for the mistake in a dismissive and aggressive manner, refuse to acknowledge my complaint and refuse to identify yourself when the complaint aims to be escalated. interesting policy. I got my money back. But it does not resolve the issue this branch created. Had anyone just done their job, there would simply be no issue. But you went above and beyond to create a hostile disservice and to what end?

site_logo

Mohamed Abdulkarim . 2023-08-22

MORE AT Google

The salad was missing from the little cheese burger

site_logo

Samantha . 2023-08-22

MORE AT Just Eat

Pretty standard location chain, bathroom is on the top floor so will be difficult for disability access.

site_logo

Alibek Mukhanov . 2023-08-22

MORE AT Google

Flavor is okay but prices are expensive 🫰

site_logo

S E . 2023-08-21

MORE AT Google

Shout out to Swetha who made us welcome - including the pregnant bump!

site_logo

Charlotte . 2023-08-16

MORE AT Google

Very tasty burger and fries and milkshake. Not so keen on the hot dog but that does not mean anything was wrong.

site_logo

Angela . 2023-08-15

MORE AT Just Eat

I bought large French fries and they were the worst fries ever. I threw the whole lot in the bin. They were so soggy and some of them seemed burnt as well

site_logo

Ish . 2023-08-05

MORE AT Google

burned and dry for 17£ i do expect little moore care

site_logo

Attila . 2023-07-21

MORE AT Just Eat

It was pointless paying £1.50 extra for a regular portion of fries in addition to a small portion as they were both exactly the same size.

site_logo

Omar . 2023-07-17

MORE AT Just Eat

Food is as good as always. Ppl are nice here. Restaurants need more cleaning tough

site_logo

W Wan . 2023-07-16

MORE AT Google

so incredibly overpriced for what you get

site_logo

Marta . 2023-07-15

MORE AT Just Eat

The order was missing the milkshake.

site_logo

al . 2023-07-14

MORE AT Just Eat

Great food great service. Hot fries on delivery.

site_logo

Lynn . 2023-07-06

MORE AT Just Eat

Waited for 45 minutes because my order was given to someone else by mistake.

site_logo

Strogan Ali . 2023-07-03

MORE AT Google

The burger was missing the onions and the mushrooms and the mustard! Really disappointed

site_logo

Natalie . 2023-06-25

MORE AT Just Eat

It is expensive as always! Still don’t have combo menu ! You have to choose one by one …it is juicy but need to be cheaper!

site_logo

ahmet cenk unsal . 2023-06-22

MORE AT Google

Love they all in cheeseburger 🍔

site_logo

Eduardo Naum . 2023-06-12

MORE AT Google

The fries was overcooked, almost burnt.

site_logo

Erkan . 2023-06-11

MORE AT Just Eat

I’ve got pickles on my burger which I didn’t ask for and I hate pickles :( doesn’t taste great. Great chips. Milkshake could be colder.

site_logo

Murayka . 2023-06-04

MORE AT Just Eat

Five guys is an American , very good, burger joint. For fast food this is a very dependable place . You know what you get , always tasty and good quality... I usually go when I am hungry and lack a better place or sense of experimenting . Go all the way and add all the free toppings.

site_logo

Id Porath . 2023-06-02

MORE AT Google

It is a fast food restaurant with no frills good service pleasant staff

site_logo

Steven Biggs . 2023-06-01

MORE AT Google

Looked at several places to eat and opted for Five Guys based on past experience elsewhere, we weren't disappointed! The burger was amazing, as was the milkshake. Staff were nice and friendly, the restaurant has only 1 toilet which is slightly ridiculous but apart from that, will definitely go back and thoroughly recommend. Five Guys burgers are the closest to American burgers that we have found in the UK. A real meal!

site_logo

Philip Drury . 2023-05-31

MORE AT Google

Had deliveries from here a few times. Always good service. Food still hot and fresh.

site_logo

Elizabeth . 2023-05-29

MORE AT Just Eat

5 guys always killer burgers , friendly staff very clean

site_logo

John Morales . 2023-05-24

MORE AT Google

Five Guys restaurant in Richmond, UK has the best staff, helpful and friendly giving you the best advice ever. The food tastes great especially the fries, do try the milkshake, you will not regret it. They use fresh ingredients and allow you to customize your order.

site_logo

Mohammad Shabsogh . 2023-05-21

MORE AT Google

Did get all that I ordered and the item I did get was squahed and rather cold. Disappointing ad previous orders have been good

site_logo

Rachel . 2023-05-20

MORE AT Just Eat

£28 for 2 dry tasteless burgers!!

site_logo

Ian . 2023-05-20

MORE AT Just Eat

The quality of the food was very bad, I had come on the suggestion of one of my friends and I wonder why someone should eat such food and recommend it to others!!!!

site_logo

Sara Rezaee . 2023-05-07

MORE AT Google

Similary restaurants in London

restaurant_img
3.9

555 Opinions

location-icon27C The Quadrant
Other cuisines
outdoor_seating_201302takeaway_201302delivery_201302

The staff are so lovely and considerate :)

restaurant_img
3.9

114 Opinions

location-icon68 High Street
Other cuisines
outdoor_seating_170296takeaway_170296delivery_170296

Very dirty store, bathroom stank and whole place needed a clean. Not a great Costa

restaurant_img
3.9

2046 Opinions

location-icon15 Staines Road
Other cuisines
outdoor_seating_146044takeaway_146044delivery_146044

Quiz night at the Sussex is always a great evening and the quiz master, Marcus, always on top form. the bar staff lead by Paul are a lovely bunch as is the pub

restaurant_img
3.9

322 Opinions

location-icon135 St. Margarets Road
Other cuisines
outdoor_seating_194005takeaway_194005delivery_194005

I visited with my 3 year old on Saturday. A lady working there was very attentive with us and even got my 3 year old some colouring pencil and stickers for her to keep entertained! Just lovely!

restaurant_img
3.9

240 Opinions

location-iconSheen lane
Other cuisines
outdoor_seating_191915takeaway_191915delivery_191915

Good food. Good value and great staff.