Velicious in South Lanarkshire

My gammon steak was the best I’ve ever had. Was at least 14oz and the chicken pie was brilliant. Big chunks of chicken and ham. Kids pizzas and macaroni went down well with the kids as both of them didn’t talk whilst eating (if you know you know) You can clearly see the foods are all made in house and nothing like your average buy-in places. And for what it’s worth. The toilets have TVs and music in them. It’s a great touch. Definitely will be back!

Food- everything was really nice (fish cakes were small and only got 4 bits- reason for 4/5). Service- women who took my order over the phone was nice . Time management of restaurant was very poor. When I ordered I was told 45 minutes, I clarified on the phone asking if it was actually 45 mins or should I come down later as I just didn’t want to be stood about (which happened last time I ordered when I waiting in the car after being told 5-10 mins. I went back in 20 mins later and get told the fryer had just broken and got half the order with no apology). I was then told actually to come in 55 mins- totally fine for a Saturday evening. I arrived a hour after placing the order and get told 5-10 mins and to wait in my car. Long story short it took another 25/30minutes. Original pick up time-50 mins, actual 85 mins. My issue is not necessarily with the wait time itself but with the fact that there’s an obvious mismanagement of timings that’s then put onto the customer. If you only have one member of staff cooking account for it when telling someone their pick up time or don’t accept the order if you need to focus on tables in the restaurant. I was then made to feel like I was in the wrong ‘you can see it’s only me in here’ and ‘I asked you to wait in your car’ (I did for 15 mins). I sympathise to a point but you knew your capacity when accepting the order so the onus of that is not with me. I did receive an apology when I explained my frustrations but I can’t say it felt sincere. Food was tasty tho but not worth the stress.

This is not the first time we have had poor service from this restaurant, Poor communication, long wait before cancelling order. Try Doigh Balls instead, much better.

Nice chicken kebab and lovely staff

Food was great and staff is very well trained. Loved it...x