Vapiano Tottenham Court Road in Camden - Phone Number, Reservations, Reviews

Was there with a colleague who wanted to go there. We just had 30 minutes to a meeting and he thought that Vapiano can handle that. After getting forced to order via app without the possibility of paying by PayPal and having to put in manually the credit card data - 25 minutes later we had just a beverage and still waiting for noodles with tomato sauce - the restaurant was occupied by maybe 10 % Completely unacceptable. Paid for food I never got - but it’s not about the money but the service and the client experience as a whole is just terrible. Sorry but from now on really never again. About the quality of the food I can certainly not say anything as I did not get the „fast“ food in time. Sorry

We were seated very fast. The food was perfect! Cooked to Perfection. Thanks again to the manager who was very helpful when I had issues paying on the app. Thanks again!

Been here before but was so disappointed this time. Service was appalling. We knew before hand we had to order on the app and we were there at a quiet time pre show but the waiters were poor, they did not bring napkins even when asked. They had no chilled water and served us bottles that were warm. One child's food came after everyone had finished. Food itself was just OK, a bruschetta starter and skewers plus a risotto, a pasta and a pizza. Won't be going again.

Went with some friends across February, usually for dinner after work. On all occasions the food was excellent. Starters, pasta, pizza. Good selection of drinks too. Or thing to point out is that Vapiano is now automated in terms of the service. You need to order though the app and your food gets brought to the table. The service got impersonal. That's why it's worth to go for food, not service

1. To order, you MUST first join their WiFi, submitting email and phone number 2. To order, you must join their loyalty club At the bar, asked for a glass of water. He filled and put a jug at the opposite end of the bar to where I and glasses were. Staff are not interested in offering service. I’m sure they could take an order but they’re not interested or willing. Not busy at all. 12pm on a Friday. Really REALLY poor. And it’s service like this which will lead to their failure and ultimate closure. Then the team might wonder why. Get a grip team. You’re here for your customers.