Vapiano Centre Point in Camden

If you haven't got a barcode scanner with you, then DON'T go here. We were told to sit down and order our meals from the menu with a scanner. Funnily enough i didn't take my phone to dinner with me ! We explained this to the staff who said they would come and help us. Sat there for 15 minutes at which point we left, without eating anything.

Arrived with a friend to find the modern tedium of being behind a delivery person who was chatting with the person behind the desk. The delivery person eventually disappeared and we were given a menu and walked up the stairs. We realised at the top of the stairs we didn't know if we had to wait to be seated. There are no signs indicating that you should wait but it felt a bit odd just to sit down. We could hear the din from downstairs and the room turned out to be slightly too noisy due to the music. We eventually found a waiter to ask and they said we could sit where it was free and pointed at an empty high table. I tend to find high tables uncomfortable, we chose a different low table nearby, this was still a bit dirty from previous diners. Someone came over to wipe our table but on the way squirted the cleaning agent over the left side of my head. I was glad it didn't go in my eyes. They apologised, wiped the table and quickly moved on. This is a world of ordering by app but we found that was clumsy-as-hell on our last visit so we opted just to ask someone if we could order. That went reasonably well. A pizza arrived within 8 minutes. My mushroom risotto took longer, perhaps 15 minutes later it finally appeared. The stock wasn't particularly rich but I enjoyed the risotto and it was piping hot. I went looking for some black pepper but we only had salt on our table. I tried the chilli oil on the table and could barely taste the chili. I think they charge for service as you order. That seems a bit weird as how can it be optional / adjusted to reflect the actual service? The service in our case was being squirted with cleaning chemicals and one meal taking a long time, we had not been advised the latter was a risk. I hope it's not but it feels like a franchise going down hill.

My wife went here following my suggestion (the one time i didn’t check reviews first!) and didn’t enjoy it at all. Fusilli was heavy and dense, sauce too tomatoey and very few prawns. I always check reviews before trying a new place, don’t know why i didn’t this time. Lesson learnt.

This place has seriously gone downhill. The food was awful, it was bland and the pasta was seriously overcooked. We sent a dish back and it returned even worse than the first one. The customer service is horrific - the staff are uninterested and rude. But the worst part, was one of the waiters repeatedly picking his nose whilst on the restaurant floor. I will never return here and would advise everyone to avoid it

Yesterday I and my friend had a very bad experience in Vapiano Paddington. It sounds like Italian restaurant but it isn't. Pasta was overcooked and both meals and drinks were served with several minutes of difference. The result was that my friend ate overcooked pasta and me a cold pizza. In addition the atmosphere is very cold. Lack of empathy and contact with waiters. The order is inserted via app that you need to install and configure like any typical online food delivery company. Obviously to register the app and make your payments you have to share with them all your data from Facebook profile to email address and credit card number. If I would a similar service I could have stayed at home and use other apps. Finally, I discovered that the bill was comprehensive also of a gratuity, around 10%, that I didn't signed or was not clear that I should have paid for. I am very disappointed and that was my first and last time to visit this fast food.

Horrível. Uma hora para preparar o pedido. Comida fraca. Atendimento impessoal e sem qualidade. Nada recomendável. Fujam

Muito muito muito lento... mais de 70 minutos à espera de comida... Não se admite! desesperante.... A não repetir, de certeza!

Abbiamo preso la Pizza margherita ed era cruda e con ingredienti di pessima qualità ma ancora peggio è stata la pasta sembrava quasi riscaldata con più cipolla che sugo un incubo per un italiano a Londra mai più!

We already knew Vapiano but we had never been to this restaurant. We arrived at 5 p.m. and they already had a waiting list with an hour delay. Eventually, they sent us upstairs and surprisingly we came across a restaurant full of empty tables. We were told to wait in a second row at the bar to order, and we stood there for another hour, as there was only 1 person taking orders for the entire restaurant. Most of the people in line left the restaurant. The staff completely ignores the customers, They are too busy talking to each other and laughing, running from one side to the other hugging and end up forgetting the meals that are ready on the counter. The main course came first and then the starters. We wasted 3 hours in this restaurant, it was not worth it. The food was good but this system does not work.

Be really careful when paying for your food here. The website wasn’t working properly and we were told that you have to use their WiFi to get it to work. To use the WiFi they require lots of personal information. Even with their WiFi, it still wouldn’t work! This resulted in the money being held in my bank account twice yet no successful order! I had to ask at the bar and I was informed that it happens all the time and that I needed to order directly with a person. There wasn’t a till anywhere, but I eventually found a member of staff to help. The lady I spoke to also confirmed that it happens all the time and said the money would be back in my account by the time I left the restaurant. On the third time of paying it finally worked. I now have three pending payments for the restaurant which is holding up £120 in my account. I understand that errors happen, but the fact that this happens all the time is unacceptable and completely puts me off ever going. Over 12 hours later and the payments are still being held in my account. Unfortunately I wasn’t the only one with the issue and lots of people were struggling in the restaurant resulting in a big queue forming behind the lady. Avoid!

Javinta was a lovely server who made sure to regularly check up on how our meal was going. Will definitely be coming back as the food was absolutely class.

Good deal and prices a bit slow to get seated with spaces seemingly available but understandable with the promotion running today

I used to get lunch from the Vapiano near London Bridge as a treat and it was always great. This time it was like more than a disappointment. I honestly couldn't believe how expensive it was for food we couldn't even eat. The food took ages to come out, I could see our pasta dishes sitting on the side amongst others for over 10 minutes. When it finally arrived it was obviously cold which I mentioned. They heated it up and brought it back. I got the ragu pasta which I always get but this time it was almost inedible, the pasta was massively overcooked and sloppy and the carrots and onions in the sauce were undercooked and crunchy, and there were bits of gristle in the meat. It also had a really weird chemical aftertaste for some reason. My partner ordered a creamy pasta which was incredibly bland.

Dirty tables and toilets. Poor food (3 prawns in prawn pasta) service non existent. Plates thrown down on tables. Dirty plates from 3 courses left on table. Noisy acoustics, uncomfortable stools Waitress asked to wipe table - not done. DIY ordering nearly impossible due to poor Wi-Fi signal A really awful Experience not to be repeated

Great place! Food was delivered almost immediately, great customer service from a woman called javinta, ensuring that my food was ok and I didn’t need anything else, I’ll be back again for sure! Food was amazing.

Nice staff - served by Mohan. I went with a friend and there was an error with our order, but the staff were very helpful and offered us a free starter to make up for this. Good service overall. Great location - lovely natural lighting throughout. Considerate manager.

Food not great but location was perfect for theatre visit. Frustrating that we ordered a starter but this was brought out half way through eating our mains - we were told the food is brought out when it's ready regardless if its a starter or a mains which we found very strange.

Main came after starter. Mains came 15-20 minutes apart. My spaghetti was cooked until just one lump of dough. Sauce tasted just like tinned spaghetti. Staff absolutely no interest in customers. I had to go looking for water myself. £70 for two starters, 2 pastas and a bottle of wine. No wonder they make you pay at the start.

Excellent host with Cristobal, who gave us a warm welcome and showed us how things work in the restaurant, nice place for a quick dinner.

Waited over 40 minutes for food, and although it says tips are optional - they are not as there is not option to remove them when paying online!!!

Good quality and big portions. Our waiter, Cristobal, very kind and fast bringing the meal. We will come back

Food was really nice and filling! Staff were very friendly and helped out with our allergies. Would definitely recommend

I love the pasta here and the people are very nice as well 🥰 This lady was super nice and we did the Olympics challenge.

My wife and I went to this restaurant for a "quick" dinner yesterday evening. The staff were friendly but it quickly became quite clear that the restaurant was understaffed and that the staff that were on duty were overburdened. Tables had not been cleared and...

Very disappointing. We sat outside and ordered from QR code on the table which worked ok - but after that it went downhill. Service was poor - asked for some water and eventually given to small glasses of warm water. Food arrived for my friend...

Great food, reasonable price, excellent service, particularly Cristobal, ask for him if you sentis to know the best óptimos

We went to vapiano (the one in Camden) and it was absolutely terrible just a waste of money. The pasta is so not fresh sticky that it took one bite to have it stuck in all my teeth. The prawns are frozen ones (4 in...

Went here on 11/07/2022. Been a few times before (before Covid), even though an "odd" system in place where some people in your party would have their food long before you, it was alright. Food has always been great, so no complaints about the food...

Single or double ? At the end of our meal I’ve decided to order 4 DOUBLE espresso for roughly 12£ which turn up at the table SINGLE espresso , I told the staff that the order is wrong and she came back with bad excuses...

Zavinta was very friendly and helped me with my takeaway order. Good food and reasonable price. I really enjoyed my dinner

could not order without the application bur could bit connect to the Internet . Slow service and some people never received their food

very fresh pasta, but i think the portion has gone smaller, compare to pre-covid era? service was hit and miss, but no biggie. would recommend

The best pasta I have ever tried. Great fresh starters and good selection of drinks. Staff well trained, friendly and really helpful. Definitely will return.

I visit this side quite often and it is been always great. Nice staff, good service and the most important amazing food. Highly recomended.

Just visited my favourite Italian restaurant,  the new one in Tottenham Court Road, for the first time since the pandemic and was highly impressed especially with manager, Aghi There were a couple of adjustments I wanted to make but the app wouldn't let me, so...

We were excited to see Vapiano has a new branch here and thought we would visit Before our show at the Dominion. Sadly our experience was nowhere near like it has been in the past at other branches. The ordering at our table using the...

Visited in February 2022, and was a let down. We are familiar with the ones on the continent, and love them. But this one lacked the Vapiano vibe: not as relaxed and comfortable, the seating arrangement is not conducive to conversation, loud music blaring, no...

Quite possibly the worst restaurant experience I’ve had in years. Did it get made aware of how to order and didn’t see a waiter/waitress for love nor money upstairs where I was sitting. I went down the the bar to try to order food and...

Me and my friend went to Vapiano for the first time. On arrival the restaurant looks huge & we were quite impressed. When we went upstairs and found our seats, we were told we had to order on our phones and that the food would...

We stopped here for food on the way to see a show and they were able to accommodate 3 adults and 3 teenagers even if it was on the high stools all in a row facing out the window. Ordered 2 pizzas and 3 pastas...

Come for dinner with some friends, the place is beautiful but above all the best thing is the food and the staff. Thanks to Marina for the attention and Jose for the pizza. Definitely on my next visit to London I will come 100%. Thank...

Came for lunch with some friends and had such a great time. Food was amazing and stuff was really nice specially Marina made our experience amazing! We will definitely come back!

The quality/quantity of the food is not good enough like before. I paid 14£ for a very not presentable salad. None of the staff wore the mask. We are still living in middle of a pandemic. I’m shocked.

Was taken here as a family treat. I ordered a hot chocolate and one of their "specialities", macaroni and cheese with panceta. The hot chocolate was fairly tasteless and not hot, warm at best--- I should have sent it back. The macaroni cheese was covered...

All I can say is this is typical of your usual pizza and pasta rip off chain restaurants. I wouldn't mind paying 13 quid for a pizza or for a bowl of pasta if it turned up with anything in it. I suppose that when...

We went to celebrate my friends birthday today but the wait time was insane. In top of that the online server crashed and we couldnt make any order and our waiter praben said it isnt normal and he apologized everytime we ask him something. Once...

Went to vapiano Tottenham Court Road and was really happy with the service there :) the host Milene was really nice and made us feel welcome while coming in and at the end when she asked us how everything was and if the food was...

Initial wait for the store was overtly long and we was told to wait outside in the cold even though their was seating inside, once we were let in their were multiple. When ordering ,my partners starter never came and my main food was over...

We really enjoyed food we had an amazing experience rachelle was really nice helped us when we were having problems ordering also the beautiful tall girl with long black hair at the entrance welcomed us with a smile and it was nice talking to her...

Horrible experience all round. To start with we had a hassle ordering through the site via the QR code, we were told the order had been accepted but then found out after 15mins of waiting that it hadn’t actually been placed. Once our order was...

The online ordering was slow and clunky. Found it difficult to order but eventually got the order through. My drink arrived but my food seemed to be delayed with my party of 8 getting their food before me. I had to go to the servers...

We used to love this place, affordable, fun, engaging and above all tasty! Now this silly "covid secure" update/downgrade is just like ordering an uber eats, no character, no convenience and absolutely no data privacy. What a farce! Please can we have the old Vapianos...

The food was ok at best, the food arrived lukewarm at best, and the pasta & bacon was chewy in a bad way. I ordered a carbonara with peas, but there was barely a handful of peas at most and had raw onion in it...

So its the first time I have been there, seemed fine from the outside. Went in and ordered. So far, so good. Then the wait. And wait. And wait. 45 minutes later, the food arrived. Now, being half Italian, I have a fair idea what...

A few friends and I decided to visit this restaurant this evening. This was a complete mistake. The manager TASS Had no idea how to manage run organise the restaurant. I ordered a simple pasta which took over an hour when it did finally arrived...

Tes and Francesca were so friendly and so helpful. I would defo come again, even if it’s to see their friendly faces. Food was exceptional as expected from vaps.

I love this place, if you like pasta then it is a must visit. Fresh pasta cooked how you want it, right in front of you. Good selection of drinks at the bar too. Amazing for groups as everyone gets a charge card and orders...

Food was tasty, however noticed that the salad has been there for a couple of hrs already. Staff as always without a lot of enthusiasm. Place is huge but avoid if other options.

Great service, outstanding concept and delicious food. Ermiyas team provide amazing customer experience! Strongly recommend!

My pizza was sooooooo nice I forgot it didn’t have meat on it. I will definitely get it again thank you Florence (I think I got her name wrong but I know it started with an F) for making such a lovely dish for me...

Great location, good food, but poor cleanliness. Dishes and utensils are dirty and you just can’t accept it

We had some pasta carbonara here. It was DELICIOUS, but the portions were small. Not enough to live on after a long day of sight seeing.

Family meal, the feedback with regards to the pasta was extremely good, fresh and well cooked. It’s ideal if you don’t mind a canteen feel, noisy and communal. Personally, I disliked the lack of service, the queuing up at counters, looking for utensils, grabbing a...

I have previously enjoyed visits to various Vapianos but on this occasion the service was unacceptably slow and the food not great. I picked what proved to be a particularly bad queue for pasta ... the chef for the next queue served 6 meals in...

We were a large group and had a friendly greeting by a waiter who showed us to our table and was helpful, we were also not rushed at all which was pleasant. We sat at the furthest top level which is great for large groups....

I popped in as right by Tottenham court road tube station the food and service was okay and overall I did not have to wait too long nice to be able to customise your food I was not provided with the card as.i entered so...

An absolute disgrace to the Vapiano brand. Firstly, I’ve eaten at vapiano in several countries and have always felt it is at least a four star service. I was excited to try a branch in my home city but could not believe the standards. Firstly,...

We had a late night pizza after seeing Big at the Dominion. At 10 PM the restaurant looked empty on the first floor because chairs were already stacked on tables. But despite a visual blockade we entered and discovered a thriving open kitchen upstairs. The...

Terrible and rude service, the staff are extremely abrupt and confrontational. The food is seemingly average but anything pleasant is offset by the disappointing customer experience.

We stumbled on this restaurant by chance and had never visited a Vapiano before, so it was quite fun to try something different. We should have queued up whilst deciding what to eat, however we'll know for next time. It did take a while to...

They have the whole idea of what an eatery is WRONG 1. They expect each individual to pay singly with an electronic card that you get when you check in. 2. Each dish has to be ordered from a different part of the kitchen counter...

Seems amazing place, however we been waiting 20 min for two cups of coffee, bar tender Elea was extremely slow... not a proper macchiato but still an amazing place...

Chanced upon this restaurant and caught our eyes the freshly made pasta signage. Great concept but waited 15 mins long for the food despite being not too busy! However, since everything is cooked on the spot and did I say very delicious risotto therefore worth...

Always great quality food cooked to order in front of you! Very convenient location with modern, brand new and exciting restaurant design.

I work for the company that built this development, and at lunch times i would dine here quite frequently, as its still new it doesn't get too busy so i have time to enjoy my food. The staff are really friendly and the service is...

Recently spent a few days with family in London and was staying around Covent Garden. We stumbled across Vapiano more by accident as cutting through towards the theatre. A quick look at the menu and pleasantly surprised at the very reasonable prices for London. Staff...

Surprise for our family holidays that we visited and dine for two nights at VAPIANO! This Italian restaurant is very busy and crowded with all trendy customers dining in. However, their staff are very customer come first service and professional in their work attitude from...

This was my first time having heard this new place had opened and the piazza finally finished near CentrePoint in London. The ambience and atmosphere are incredible but I was a little disappointed with the hand made pasta I ordered as it was not done...

Italian style pasta. We enjoyned. 5 different pastas. I found excellent combination with the chicken pasta and merlot wine. The surroundning has lot of construction and the restaurant was a bit fifficult to find. One negative thing... the music was too loud. We couldn’t have...

Vapiano provides a unique Italian dining experience with its menu service that allows customers to select their preferred pasta which is then prepared into their choice of meal. The chefs are a delight to watch as they display their culinary craftsmanship while you wait. The...

I’ve been to different Vapiano’s before but my colleagues have never been. They said it was the best first experience they have ever had. Centre point is a new development opened just across the road from us (on New Oxford Street) so it was really...

Thank you Felice!!! for making the perfect gamberetti for me. You were very helpful in helping me choose the perfect extras. I will definitely be returning to enjoy the wonderful food again. Thank you vapiano for hosting us! Amazing service and amazing ambience( great music...

I ve been to vapiano before but not to this one. The place looks very modern and i love the decoration. Also staff very friendly

The place is really big&cozy. You can have pasta, pizza or pizza. I am very pleased with the service and the quality of food is very good. I recommend this place to all my friends. The manager Marco was really helpful, he knows how to...