Valencia Bay in Kingston upon Hull, City of

As a regular customer here we have had the worst experience ever. Told us they understood the address on the phone and then told us they couldn’t find us, after we rang a second time asking where the food was and they told us they were on their way. The food arrived 2 hours later, cold and soggy. It wasn’t cooked again fresh. Extremely disappointed to say we always order from this takeaway.

Always order from here, this time the donner was a bit too thick for me, but still was very nice

The best pizza I have ever tasted 😊

Always best for us every time 🫶🏼

Restaurant has marked my food as delivered and it isn’t delivered.

First time using this takeaway the food was lovely and the delivery was quick.

Came nice and hot ..and was really nice thank you ..

Food was tasty and cooked perfect , would recommend.

not happy, recieved a message saying it was on it way. 1 hour plus later still not here. rang 30 mins ago asking where it was and was said it will be with you ASAP. Still waiting. not happy

When to wrong address and was cold when we finally got it back and had to throw the lot in the bin

Worst takeaway around east hull!!! The attitude on the staff is unreal, my full order was freezing! Rang them to state it’s come cold and basically told me tough speak to the manager tomorrow, pizza is very salty and chips was very soggy…. Wouldn’t waste your money…. I now wish I went to my regular takeaways hot pizza better service and better food all round. But for me this is not even 1 star

Milkshake I ordered was a month out of date

Says delivered but food never came tried calling the restaurant half an hour after it said delivered and they didn’t answer requested refund

has to be our favourite take away. Great menu, loads to choose from

Never order again it was awful

Appalling charge though the nose and present smaller portions than McDonald's. Absolute joke

This is the best food i have had from a takeaway, everything is perfect and cooked properly, lovely food and hot ♥️

this place was fast becoming our favourite take away. ordered lots of times the past 3 weeks. total let down this evening though. missed off our garlic bread which I paid £7 for and the rest of food was cold. the garlic yoghurt actually tasted and smelled curdled/off as if it had been sat next to the food for a long time. nothing was edible due to this. hopefully it's a one off

Me and my family all agreed it has been one of the nicest take outs we have had in a very long time. 10/10.

I ordered the wrong side I wanted onion rings not potato wedgies

Quick n speedy, still red hot 👍

It was lovely/, only a few minutes late but that’s ok these things happen

Did not follow delivery instructions

Truth be told, good food from here. Ordered around 15 times. Wife was away tonight so ordered on my own. Clearly didn’t want to deliver my £7 order tonight but was happy to take my money still. If you don’t want to deliver small orders, raise your minimum. No reason for a cheeseburger and chips to take 2 hours to deliver 1.2 miles on a Monday night. No apology passed on through driver when it arrived. Passed me the food and turned around. I’m being fair, the food is good, service tonight wasn’t.

Ordered a delivery from here tonight, I wasn't happy at all. I got the spicy chicken filet burger and it wasn't cooked at all, the chicken was still clucking! I rang the shop and the service was shocking, they said it was completely normal for a chicken filet burger to be pink. I will not be using this takeaway again, they have lost a customer!

missed things of the order and service was bad happens all the time when it's a big order

Good food at very reasonable prices, highly recommended, the sizzling pizza is a go to.

It was absolutely lovely , and I will be having this again

some of My order was missing and terrible customer service

Lovely hot food amazing service from start to finish

Food was cold, very disappointed

the drink was flat and warm the food was everywhere

It was very tasty , delivered on time too

Had curry Nd kebab hit the spot as always don't think I've had anything bad from here

The food was cold. No garlic on one of the donner meat

Food arrived quickly, but was cold and not nice at all.

my chips where soggy and the bacon was too fatty

food was cold, delivery took longer to get here than it should have, poor

food gave cold won't be ordering from them again .

Chips were cold, the cheese hadn’t melted. There was hardly any cheese on the pizza and the dough was too thick. Quick delivery though

always late still waiting for my order suppose to be here at half 8

It wouldn't be bad if it was here before

food was tasty but unfortunately cold. had to reheat it all. spoilt it a little. If not for air fryer some would have gone in the bin

Good food and excellent service 👌

the food especially the pizzas, wasn't very warm and the dough was too thick

there was cheese on the burger and couldnt eat and the pizza was to cheesy

our delivery was ment to be here before 7:40 our delivery arrived at 8:35. food was cold and the was no free garlic bread even though we spent over £30 not happy with the service or the cold food

Very poor quality food especially the chicken curry which which was pizza topping chicken

Absolutely awful food. Everything was freezing and were only the street next to the takeaway! The Donna meat was soggy and the pizza. The chips was freezing. Nothing enjoyable about any of it

orderd a triple cheese burger and chips with a milk shake.burger was spot on but no chips probably a genuine mistake these things happen the burger more them made up for such a traumatic loss of chips will order again as that burger was phenomenal

2 and a half hours and no delivery

Never even arrived. Blocked my number as cannot even call the restaurant to ask what the delay is

Used this place many times. Delivery over 1 and 1/2hrs late with no real apologies. Not good 😐

Disappointed in tonight’s delivery food late by more then 30 mins however app says it was delivered 30 mins before actual delivery arrived. food quality Great as always but tonight’s food delivery was nearly cold had to put I. Oven to warm up only real complaint is why is app showing delivered when it’s clearly not

No sausage no mushrooms and no salad and sauces on Sam special and no sausage and mushrooms on mixed burger

food arrived quickly enough but it seemed like it was all microwaved. very poor quality for the price paid. won't be returning

Food was very tasty, although there was a can missing from the order. Delivery driver didn't close the gate.

Volcano pizza is 10/10, best one you’ll get from anywhere 🔥

Food was meant to arrive just after 9pm, arrived at 10, and was stone cold, won’t be ordering again

Cold food late deliver their was hardly any meat in the curry

Food cold told by shop food had been delivered then told food just left shop still took 30 mins total one hour over estimated delivery time food stone cold

Order from here quite often specially the Turkish kebab offer that is basically donner Kebab with sauce, chips and can of coke. Recently ordered spicy chicken wings that never stood next to anything spicy and chips were very soggy but to be honest it’s a bit of hit and miss with the chips here.

Late delivery and quality of food was very low.

Didn't recive my big bottle of coke I ordered and couldn't call as have no calling credit only have WiFi as used the app

Pizza was cold, chips was like mush! Shocking

Normally order from here but after the state of the food last night was a joke I ordered a large chicken kebab with sealed which wasn't cheap got 4 small pieces of chicken chucked on what's supposed to be nam bread the burger looked a mess like a child could dry on better

food arrived within 20 minutes, quickest time yet and is one of the many reasons I've been a customer of theses guys for many years, pizza was delicious and piping hot with a nice crisp to the base, plenty of fresh toppings and the dough is always fresh and delicious. Delivery drivers are always the same couple, very friendly. This takeaway is constantly improving and we worth your money.

great food and delivery as always

I always order from here, never disappointed, always early and hot, and plenty for ur money, although the chilli sauce is a bit too hot for me

Quick delivery, food was great as always, thanks so much 😊

Great food. Have recommended Valancia Bay to friends and family.

I have ordered from here so many times and it’s been amazing food but today it was not as nice it was sloppy and I was quite disappointed:(

Was very nice , but would recommend salad in a separate box

The man I spoke to over the phone regarding order was extremely rude and impatient with me. He would accept the fact he did know how to put an address into the drivers satnav, and they failed to rig me when my courier didn't know where my house was. My driver, however, was really nice.

Very tasty doner meat with chips and salad 👌👌👌 recommended this takeaway

Never fails to disappoint. The best takeaway for miles.

The food was cold. It was late from the time it said it was being delivered. Very poor quality.

Awful customer service with bad attitude will not be ordering again their menu but apparently the mistakes on it are just eats problem even though the leaflet said the same

Didn’t deliver my Ben&Jerry’s ice-cream

Sorry but the pizza was a bit cold and looked burnt

Fantastic food, great delivery service and arrived just ahead of time. Highly recommended

The Wrap was Schmakkkking 😋.... The Chicken was Schmakkkking 😋.... The Chips were Schmakkkking 😋.... The Pizza was Schmakkkking 😋.... Thanks chief.

Food was decent enough but it was pretty cold. Delivered 45 mins after the stated time

An hour late cold and no chilli but still nice after warming it up

Always a fantastic service from these guys, good food which is always hot and fresh and friendly delivery drivers even when it's sub-zero temperatures outside as was the case tonight, compared to other takeaways in the area; despite the current cost of living crisis they have kept their prices low and haven't compromised on quality. Will always highly recommend.

My order was very late with no apology. When it did arrive they charged me more then what it should be. Delivery driver left my gate open my dog nearly got out.

Pretty much a perfect wrap and packed full of ingredients, these guys know how to treat a drunken barman!, donner and chicken were very fresh and hot. Chips plentiful and perfectly deep fried with enough chip spice to cause hypertension.

I always love your food but tonight the spicy garlic bread was not spicy so was disappointing

Awful customer service, food was awful, took 90% of it back and the owner refused to take it back. Disgusting customer service. I used to go here a lot and the disrespect was to a whole other level.

Piping hot tasty food thankyou

The bread on the kebab was soggy, the food was cold and didt really taste if much

Early delivery but the pizza very poor quality, probably been sat in the fridge for days then just thrown in a microwave for 5 minutes.

Wow the cheesy chips wraps and dinner wraps are the best about with garlic butter in the cheesy wraps are the bomb from here you get ur moneys worth all day long I definitely recommended it’s under rated with takeaway

Good food, but I paid for extra chips with the wrap which was about £2 extra but they didn't send them..so was an expensive wrap on its own 🤦🏻‍♀️

Never again, spicy chicken burger, not spicy, dry, bread bun falling apart. Turkish kebab no fresh chillies on it, apparently have to ask for them even though description states chillies. Not helpful on phone, just say no one here who can do anything!!!

Spicy chicken burger wasn't spicy, dry, bland, bread bun dry falling apart. Turkish kebab, no chillies, even though described with them apparently have to ask for them 🙄, and then it's not fresh chillies just chilli sauce. No help on the phone, had to go to the shop. Won't be ordering again

Only takeaway in a few square miles to put actual bacon and sausages on their menu, and they sure know how to cook it too, top quality burger made with fresh ingredients and a real belly buster long with the large portion of well cooked chips.

Order arrived on time, went for the Mexicana pizza with Bolognaise and Jalapeños, never a dissapointment with it at all, the bolognaise is made in house using top quality ingredients and the Jalapeños are always freshly cut and plentiful.

Cold, soggy chips, no garlic just thin bread. Wafer thin pizza with tiny bit of cheese, hardly any chicken, pepperoni or Donna, waste of money

food was beautiful, drinks were the right temperature and the delivery time was quick, top service 👍