USA Chicken in Carmarthenshire

This place is a complete joke when it comes to their prices. 1 chicken sheesh kebab £12. 8x chicken strips £9 one small chips including delivery £3 total £27.00. Are you having a laugh there is no way these prices should be what they are. Trading standards need to look into this place. Omg this is mind blowing. Times are hard for everyone not just for you guys complete Rip off merchants. 🤮👎

Absolute crap place, food is nice that's why I re order, last 3 orders have been 2 hour waits. Tonight is now 2 and a half hours late, ring them up they hadn't seen my order, we will have it to you in 15 min, 35 min later rang back again hadn't seen my order. I've ordered a kebab not a meal for a family of 40!!

Rude terrible people avoid avoid avoid please don’t waste your time …….. I would recommend trying somewhere else please

I wrote a bad review a few months ago about this place as the food was disgusting. I gave them the benefit of the doubt tonight and gave them another go. Firstly, the website was down, so I phoned up. The guy on the phone said he didn't speak good English which was fine by me. Whilst placing the simple order he said that I needed to order extra items. I said, "Just cancel the order.....What is wrong with you USA chicken?!!

Food was terrible staff very rude to women so avoid they do not like complaints because the food wasn't cooked manger said we was trying to get free food wont be ordering food from there anymore should be shut down

I ordered food and it was all dry and hidden in the garlic sauce that I ordered with it. I phoned them to say that the food was unsatisfactory and the person on the other end of the phone told me the food was fine as he had been working all day and had no other complaints. I told him that I only ordered off them as chicking only took cash and I had card tonight. I also told him I will put this post up as the food was unacceptable. He said he didn't care......so, here it is guy's

Had the most shocking service,food and delays.this place has been going downhill for a long time.if your in carmarthen,AVOID like the plauge.terrible food.worst staff.

Wasn't even from the premises 2 minutes and our tango ice blasts had shrunk over half the size, payed £4 each for 2 large ice blasts and there wasn't even half left before even taking a sip. Rip off here.

Tried ordering on sunday 5th April 2022 and it the food was lukewarm to almost cold and almost 45 minutes late. Boss came to deliver and shouting at me like it was my fault for this situation and I owe him £14. He tried to hold part of my delivery ransom until I called him out on it but still he was still wanting £14. He denied it to the customer service agent I spoke to on sunday and he tried to turn it around and I had demanded compensation but admitted he said he wanted money off us for the 2nd delivery which he said was an apology when he delivered it with out notice when my partner called him later . Calling us bad customers and bad people. I have CCTV and I will release to the press with headline Foodhub partner restaurant tries to blackmail customer footage." You shouldn't have restuarants who have abusive managers and staff on your website when they are going near vulnerable children and adults. As you are a hosting website, you need to better at vetting the restaurants. At no time have I asked to be compensated from this terrible ordeal. That lying manager is trying to say I did. I didn't ask for anything when it was delivered to the wrong address, I didn't ask for anything when they demand my neighbours pay him £30 for his mistake. I'm not asking for compensation for this complaint either. So I would like to know what is his excuse for him demanding that my neighbour and I pay him money for food and drinks he gave as an apology for his mistake?

Poor delivery again. They let themselves down with their poor delivery. Food is pretty good to be fair, but don’t expect to be on time.

Waited over two hours for food, even worse when it did finally turn up the order was incomplete and we had already eaten as it had taken so long.

love the Munch box from usa pizza very good service and great service and excellent service and excellent quality of food definitely order again

Everytime I've ordered from here something has either been missing or wrong in the order, over an hour late and so rude when you call to get an update on when your food will be arriving or to say the order is incorrect. I've had them hang up the phone on me, laugh at me, and argue that its my mistake and I've ordered incorrectly. After coming off the phone I'll check my order AGAIN only to see I havent ordered incorrectly. I'll never be ordering from here again, the service is awful, waste of money as food is dripping with grease and there are plenty of nicer places in Carmarthen who will gladly welcome the service!

This is the second time I’ve ordered through “food hub” the first time it was 30 mins late (1 hr and 30 mins since ordering ) this time It’s 40mins late and still waiting (1hr and 45 mins since ordering ) don’t get me wrong it’s great food but the timings are way out. If it said two hours then so be it but it says one hour then is another 40 plus minutes late. It’s frustrating 🤦🏼‍♂️. Sorry guys but this isn’t great. Just rung and it hasn’t yet left 🥺🤦🏼‍♂️

Ordered food here, phoned after an hour and they said they forgot about the order and would rush it through. 30 minutes later i tried to call again and couldn’t get through. Kept trying for the next hour. Food eventually arrived after 2 hours 40 minutes. We were trying to cancel the order after 1 hour 30 minutes to order from somewhere else. We payed online and they wouldn’t refund. Will still try as this is awful service. According to social media, a lot of other people have experienced the same type of service.

ordered a takeaway. 2 hours later and still not delivered. Phoned up and said 10mins then had a phone call back saying another 20mins. Avoid at all costs. Useless and unorganised company Never ever order from these people Useless!!!

We are regular customers and usually the service is good. Tonight we placed an order just after 17:30 with an agreed delivery time of 30-45 mins. Nothing came and so at 19:00 I called for an update. They said they were busy and some had been waiting 3hrs. There was shouting in the background and a promise it would be 10 mins. Still nothing came so at 19:40 I called again and this time the promise was leaving in 5 mins. At 20:00 I called to cancel the order and was told he just left. I told them to call him back as the order was cancelled. At 20:20 the food turned up - I told him it was cancelled for being 2 hours late. I appreciate take always get busy, have staff issues etc but have the common courtesy to be honest with your customers about it. Stringing them along and outright lying to them gets one thing - less customers. There was no offer of discount / free meal and hardly any apology involved in this whole fiasco. You need to do better!

Needed chips quick, they did chips quick!!! Lee Williams said we should ask for John, he’ll sort you right out!!!! If there was a negative, it was the BBQ sauce was little too spicy for my little friend.

Ordered chicken shiah from here a discovered it was pink all the way through A Real health hazard you can’t be serving food to the public like this

Use this regularly and the they know me well but tonight was an absolute joke...Called to order a delivery and he told me they were really busy and would call me back... unusual for delivery to do this but was happy to wait.I then called THEM back 15 minutes later as no call back......Made my order as usual and waited for 1 hour so I called and it was on the way.Called back 15 minutes later to ask what was going on and he told me that the driver was outside but he was no where to be seen.As it had been nearly an hour and s half I said I was only happy to pay £5 as most of our family had gone to bed.He said ok I will send the driver back and put the phone down.HELLO I AM THE CUSTOMER NOT YOU!!!GET YOUR PRIORITIES RIGHT AS PEOPLE LIKE ME WHO USE U WEEKLY KEEP YOUR BUSINESS GOING. YOUR MENU SAUS 40-45 MINSI will call you in a week for a complementary doner kebab and chicken kebab as I ordered tonight and if you are happy to supply this to me ( I will even collect) then I'm happy to continue to use your company if not I will never return. It's your call unless you want to call me as you have my details.

Up until last year I visited here fairly regularly for a takeaway shish kebab that was superb. Due to an office move I haven't been for some time and when I called in this week I didn't see any of the old team.I ordered my usual mixed shish to takeaway but was disappointed on arriving home to find that the quality of the meat used was not a patch on that of previous visits. The lamb was fatty and sinewy, whilst the chicken was stringy.After a night on the town it would be fine no doubt, but a far cry from what used to be produced here.The staff were pleasant and helpful but the food doesn't cut it any more.