Urban Spice in Manchester

Manager of this restaurant is very very rude, even he is rude with his employees. Can someone complain about him to the council?

I have been ordering from here for the past few years and I’ve never faced any problems. The food and service is always on point and will continue ordering from here. 10/10 food and service wont be disappointed!!

I have ordered the food for 26 pounds and i have been waiting for over an hour and now it sayes enjoy your food! Where is my food? ‼️Why i can’t call you? Why your phone number is not available? ❌❌

Superb - Just for late night pickups lit tip- get the meal deal

The worst chicken biryani i ate in Manchester, they don’t even know the difference between fried rice and biryani. Rice had no flavour and chicken had no taste neither it was fresh, no salad with it, curd was so sour had to throw it. Total waste of time n money. Don’t even eat free from this place. A BIG NO. Its not an Indian takeaway.

I was not happy with my order at all it was 2 hours late!!! Wrong order and they would not let me get a refund, would not recommend and the staff on the phone were rude.

Horrible worst cold food ever never ever again and owner answers phone at home with kids and says food is fine how would you no when you ain't there I would not eat out of there if you paid me again and I live in the area be warned

Ordering since last five years always and excellent service Amazing food ..! Chicken tikka maslah ..! Full Peri peri chicken and peri peri burger specially Briyani all the food was very tasty .!. Fresh and hot ..! Amazing foood ..! Very very tasty must recommend

Great food and great price. Never had a bad experience here, so unsure why there are some bad reviews on here!

I didn’t got my pilau rice though I paid for it. I’ve called them and their response was so disappointing. They didn’t communicate with me properly. So poor communication, poor service, small portion and cold food. Totally disappointed.

Wow beautiful food came 20 mins early too which is a bonus the driver was so nice too very polite so fresh all of my food pic to prove 💗 new to the area will be ordering again

This place is soo good I’ve been there so many times…. The amount of food u get for such a cheep price is wow. And every single item on menu tastes 👍😋 Staff is very nice. I highly recommend this place.

Absolutely delicious food very friendly

Food has been the best than ever before. A lot more options, good deals, Amazing food and service. Excellent staff very friendly and accommodating.

Disgusting food. Absolute waste of money. Does not even deserve 1 star. The owner waseem is so rude and does not know how to run his takeaway. Please avoid at all costs if you don't want food poisoning. Made me wait 10 minutes just to order food whilst he was swearing at his employee at the back. Will be reporting this take away to the council.

Would not recommend just got food poisoning last night from eating their food

I don't write reviews normally but the behaviour of this horrible restaurant made me do this. I spoke to the person very nicely asking if they can deliver, but they are so rude that they started shouting and screaming for no reason. Plus, they hung up the phone being careless about what I had to say. Worst experience I ever had.

WARNING!! Do not order from here, Ordered food on Saturday 25th November 2023. Since eating from this establishment. My partner and I have experienced the most excruciating stomach pain, vomiting and diarrhoea. We had Lamb bhuna and Lamb Rogan Josh. I don’t want the hell they served us but it wasn’t fit for human consumption. I’m absolutely disgusted and disappointed by the whole situation. I have had to miss a day off university because I was so ill and still am. My partner is still throwing up now and now Monday the 27th November 2023. I have made a complaint to Just Eat and the food standard agency because in my honest opinion it needs investigating. Their hygiene standards are appalling especially since this has happened to my partner and I. I’m going to the drs in the Morning because nobody should be feeling the way we do after eating what Urban Spice class as a curry. You ought to be ashamed and believe you me this is not the last you’ve heard from me. Sort out your issues before serving food to the general public. It’s an absolute disgrace that you claim to be a good genuine company providing a service. I am speaking to a solicitor about taking legal action against you!! Kind regards Verona

Beware will stole your money. Order food on ubereats. They cancel the order but say that we ask them to cancel the order. so Uber will still charge us for the food because they say they already start making the food.

Beware will stole your money. Order food on ubereats. They cancel the order but say that we ask them to cancel the order. so Uber will still charge us for the food because they say they already start making the food.

Service was pathetic. Received my food delivery 2 and half hours later than expected.

Pizza delicious, delivery late ( city match) I recommend.

The food was absolutely amazing!! Great service I would definitely come again !!!

I ordered pizza is not nice I don't like her food

Really good value for money. We got a chicken kebab & a donner kebab each with rice; they were generous sizes & both delicious . exactly what you want from a high street kebab shop

Order was incorrect and staff do not understand basic english. Waiting time is extremely long and the establishment is very dirty.

Best takeout in Manchester. Everyone is super kind and the food is absolutely bonkers good.

i ordered a paneer curry and naan bread. the curry was really oily and way too spicy and the naan bread was partly burnt. the food was not delivered by the stated time, the staff at the restaurant was really rude when I called up to check why my food had not been delivered. Will not order from here again.

Ordered on ubereats only for food never to arrive 2 hours later. Best part for me had to be the way they never picked up the phone twice in the span of 30 minutes with the call going straight to voicemail. Cherry on top being that even ubereats themselves couldn't get hold of the restaurant. Truly a masterpiece of rubbish.

Amazing food, the best sauce combo! Loved everything I ordered and can’t wait to order again!

Pizza , chicken and Birayani, one of the best food in Manchester. i would recommend to those who loves chicken-based food must visit and try it.

Excellent Place to have chicken biryani, grill food, pizzas and burgers.

Excellent food chicken biryani very nice. one of the best pizzas in Manchester I have tried. Staff is very nice. I highly recommend this place.

Honest to god the worst thing I’ve ever paid for in my life I wouldn’t recommend it to my worst enemy. I ate half the kebab it was drowned in grease tasted basic and had random bits of FISH in a doner kebab. The piece of cake must have been at least 3 weeks old. If I could I would give the food 0 stars.

Don’t ever eat here. Ye deserve 0 stars The food was revolting. Chicken was raw. The grease was dripping off the paper. The chips couldn’t of been anymore soggy. 4 people ordered food 1 is already in the toilet getting sick. We all fear for our health right now. I’m not joking. How this place have a food licence is beyond us.

I ordered Mutton biryani, was worst. The meat was not cooked properly. The taste sucks.

ordered a nan bread and received someones scabby old nan rolled up in a spliff. Appalling service. I took one bite then my entire face went red with steam blowing out of my ears. Pooed myself in the taxi home, disappointed.

Scam. Don’t order from there, they won’t deliver.

I ordered two large chicken kebabs with delivery worth almost 20 pound and I was surprised when I saw portions I can grab in my hand.. literally it was 4 small dice of chicken on naan bread plus salad separately as slice of each vegetable .. one star is too much for it

I ordered keema rice last night asked for less meat more chilli please make extra hot . They tried to over charge me had to tell them I was there the night before for pizza . The rice has donner meat inside look at the picture I'm horrified. Never will I use this place again . I've been using them for 11 years every time my son is in hospital . Never again . Don't use them there not even halal absolutely shocking

I asked for Large Chips. They gave me everything I needed.

This was our local takeaway. Excellent friendly service! We’ve moved a bit further away now, but still continue to use. We had a family gathering and the owner catered for 12 of us, large curry pot with all the trimmings! For a great price too! Highly recommend!

I went there to have a pizza for my pregnant wife! I asked for 2 pizzas, one without cheese, me being allergic . They said is going to take 20 min , they turned around and continue eating. I stayed there around 10 min they didn’t started to do my pizza … Anyway I asked for my money back and left home without pizza . My wife has taken the car and went there she asked for a pizza and they told her that if she take the responsibility that the pizza is not goi to be burned they will do it , because he never did a pizza without cheese 🫣 He was rude, mean and honestly I don’t find the words to describe his behaviour …. 👎👎👎👎👎👎👎👎

Ordered food from there, they charge 6gbp for a donner kebab that has more salad on it then actual donner meat and do the same for donner burger at 5gbp and charge 3gbp for 2 pieces of chicken that taste like rubber, about 80% of this meal went straight in the bin, so in short if you want horrible cold food at ridiculous prices go here... otherwise find any other takeaway

We ordered Biriyani and it is just awesome and rasty

Contacted after 40 mins to say they couldn’t process order. I told them I wanted to just cancel and he got rude when he couldn’t convince me to proceed with the order via other channels. Made noises like I was a baby then said that was his kid lol. Some very incompetent men at work here. 3rd time unlucky! Shame on me 😉

Dreadful meal. Half the order was wrong and the delivery was late

Food took over a hour to arrive, and didn't taste anything like asian food should. Better off going to asda.

I ordered through just eat lamb biryani and two chapatis cost me to £22.95 it come in a small carton with 3 piece of lamb I end up throwing it in the bin what a waste of money what a disappointment

2x times order online to this restaurant. 1st ordered full chicken peri2, but had to cancel it, but I didn't receive my money back. 2nd, order through uber, but no info on apps regarding delivery map and time, because they use their own driver. My order needed more than 1 hour to come (or maybe 1-year) if i didn't call and complaint directly to the restaurant. If you busy, just decline the order, don't make customer disappointed. Tastless fried chicken and calzone. I also lost my appetite to taste the vindaloo. Totally wasting time and unprofessional. Definitely will never order again to this restaurant. For the restaurant owner: Manage your team carefully, if you don't want to lose customer. But keep doing like this is if you want to go bankrupt.

Don't order the prawn Korma. Never seen anything like it in my life, I had to wade through unidentifiable gunk that I have never seen in a Korma before to find the 12 midget prawns and then there was the amount of spice! Guys Korma is mild. To add to this it arrived 15 mins late and was cold. Won't be returning even if it was free

I got a donner burger which was absolutely gorgeous the chips were actually hot and really nice which is rare from takeaways nowadays and omg I haven't even eaten the whole massive peri peri full chicken before u wanted to review this place it's literally my favourite takeaway now and best thing is I only live down the road lol thank u amazing food and don't feel like I wasted my money for the first time in forever

The delivery driver was nice the biryani was alright but the lamb karahi had too much oil in it

Very hygienic and tasty tandoori/ kebab restaurant. Great meal deals for the price. Primarily a takeaway but plenty of sit-down space available as well. There is free parking available on site. Staff are very polite and service is fast. I'd highly recommend the seekh kebab and lamb chops

Chicken and pizza were cold. Paid extra for onion and mushrooms on pizza get just a bit of them! Driver didn’t bring my order to apartment he said that I have to come downstairs..I was waiting 2h instead of 40min. Not recommended !

We have never had an issue with our order from urban spice however a new driver was hired and didn't do their job properly. Our food was left on the floor outside our porch(sma bugs were found in the box). We called urban spice only to find out that after the driver claimed to have knocked on our door and called us however we never received a call nor did we hear a knock, bare in mind that we were downstairs the whole time. Side note. As much as we'd like to cut the driver some slack, that's not how you handle people's food. And if your job consists of phone usage then you should have your phone charged at all times. There is no excuse. As much as I understand that when I called I sounded extremely angry. The way the owner handled the situation was extremely dismissive and unprofessional instead of taking our concern into consideration, he dismissed it and argued back. If you're looking to order from urban spice, beware the owner is unable to deal with customer complaints properly. All we wanted as customers that were given terrible service was for the owner to raise the issue the driver and apologise. Simple as. I apologise for any spelling mistakes.

Actual food wasn't too bad but menu prices didn't reflect the price he charged me. Charged me 50p extra for a burger on the card machine without telling me, only after confronting him did he offer to give the 50p back. He's done this before, probably thought I wouldn't notice.

We ordered food and waited over an hour for it to get delivered. When it got delivered the delivery driver was holding the pizza and kebabs in a carrier bag with the pizza on its side. The sauce had spilt all over the kebab and pizza box. And the pizza had got squashed and all the toppings had come off as it wasn't held properly. Also the food was freezing by the time it got to us! Absolutely livid. Rang takeaway and they just weren't bothered. Do not waste your money ordering from here. There are so many nicer places to eat in Manchester that deserve your custom!

Not the greatest of food. But was only place that I could find open. Service was slow and food was not that hot. Could not be bothered complaining. Overall not going again.

I wish I could give (ZERO STAR).Awful!! Service from start to finish wasn’t good .. payed for a meal and waited for few hours and still did not get the food delivery.they promised us the refund and did not give as the refund even after a week.when we called they started blaming everything on us for saying that the driver couldn’t find the address and the Takeway guy was very rude .. I will personally suggest that you should not order from this takeaway.. I did not have any experience like that in the past .. they wested soo much of our time and did not give us the refund..

Extremely bad taste and expensive. They don't take orders from displayed items, they don't tell the price. Food is extremely rubbish. Please never go there. Receptionist is rude. All together rude staff and overcharging

Boss is a good man who knows customer service well. Staff tried to give me hour old chips but owner came in and prepared the whole order fresh. I had ordered paid and left to come back but was delayed unavoidably. I returned 50mins later but because I had said 5mins, this staff member took it upon himself to try serve me the same food that had been wrapped on the side since then. The owner came in as I was notifying said staff member that I was going to take a photo of the food and post a review. His service was excellent and for that reason, I have given him 5stars. Customer satisfaction and comprehension of my service needs. You do need to train your staff though, that one mans attitude could have destroyed your business ratings! I wouldn’t even feed my child hour old chips.

Disgusting lamb curry I ever had. It took me to wait more than 30 minutes for one curry and two naan. The guy over the counter was rude and shouting over the phone to someone else. The lamb smells like kept in freezude more than a month. Meat was very hard and gravy tastelss.

Rude staff that lie to your face. Don't bother calling or ordering online, they won't make it till you go in person. They then make you wait forever. Food is not great either.

Absolutely disgusting ordered a large kebab and it was awful massla sauce looked like kids paint and had no taste would not go there again doesn't even deserve my one star rating

Im giving "Urban Spice" 6 stars : p...The best grilled FOOD fresh and piping hot just the way we love it. The garlic bread cheese on top is so deliousious Thank you. The best ever tastey food no joke Alhamdulillah the driver was soo sweet god bless his generous soul. Well done guys keep up the hard work all the best!

should have seen the reviews before coming here, was overcharged and old chef rude to customers. overall very disappointed

1st impression was they seemed friendly. But after ordering 2 chickens for 2.5£ without discussing the chicken parts type, I got only 1 breast and 1 drumstick. Whats worse was the chicken was only cooked half done with plenty red colors of the meat. Sorry if the pics are disturbing.

Amazing food good customer service

The food is very delicious ,tasty and the 🍕 are very tasty .The girl.is very tasty with added spices

Overcharge for food ,also chicken was half cooked and cold.

Donna kebab with chips highly recommend

The food is freshly cooked and delicious just how i like it. looking forward to ordering more from you.

The Naan bread was delicious and the rice was quite nice. I called to ask for my dish not spicy and as soon as I saw it I could see a million chilli seeds. So did not enjoy. I also had to call twice.the first time they said on route and then 20 mins later he said he was leaving now. The second time I got hung up on. Would not recommend due to service and not listening to my heat requirement.

Poor customer service, delivery driver is rude and inexperienced. DONT ORDER FROM HERE

My husband ordered food for us and my daughter, first they went to the wrong address, then when I get my kebab, the Nana bread was stuck to the paper which I had to pull the Nana off which left a hole and then they have put salad on both our Donner kebabs, I've normally had a good service, I'm so disappointed with this order

Got a lamb buna from here which was nice at the time but for the next 3 days i have had sickness from it.

Although a good meal. Was not exactly as ordered I ordered a large Kobeda kebab and got a standard. Service was a bit slow but kebab ok.

Very good customer service, i always visited with my family it was excellent food and spicy always extra packages when I ordered take out i would definitely go again.😋😋

First time me getting Indian food and I absolutely loved it the spice is amazing and the food is just mouth watering 🤩🤩🤩

We ordered 2 curries and a double burger and chips plus a milkshake. Food was fantastic and arrived on time.Daughter loved her milkshake. We will be ordering from here again for sure.

Absolute delicious! Walked past this place loads and always fancied a takeout from here because it looks spotless! Oh my goodness the lamb rogan josh with egg fried rice was delicious. I will definitely be ordering again. I also had meat samples stunning. Thank you so much for delivering on time.

To b very honest , one of the best pizzas , curry’s and kabaab and Burgers , I ever had beautiful and very nice and tasty . Excellent customer service under new management.

Ordered from here but the food never arrived. I tried to call the restaurant to see where the delivery was but they didn't pick up.

This has to be the most disappointing takeaway I’ve ever had- my curry was just chicken swimming in grease and everything was covered in grease. I ate less an a quarter of my meal and I had a terrible bellyache afterwards!

Poor service, over charged and had to go back and ask for full order. Lucky I have a bit wedge and quite frankly cant be bothered to argue over a couple of pounds. Stick to Longsight or Wilmslow road.Local boy wont be using again. Tell me about this post again when I return home on a bender. COYH. Also if that Vegi hot pizza is hot I am the Pope...

Very bad customer service including delivery. After 1 and half hour still waiting for delivery .

I went in this evening for popadoms, kobeda kebab on naan and chips. The total of the bill should have been £6.50. However he charged me £8. I feel sorry for losers like this place because they underestimate and think so little of the general public. I did question the price so he gave me a breakdown. He advised, the kobeda kebab and naan are 2 separate items so kobeda is £4 and an extra for the naan (this was not the case on the menu) And stated the chips as large even though his employee stated he should use a small box he went ahead to use the big box and it was half full! Don't steal from your customers because they are the reason you have a business. The regular customers are the ones that will make you a successful business by stealing or overcharging you would have lost a customer. Earn an honest days living!

Awful service food was dry one wrap was missimg when I called them they claimed that they didn't speak English and said there was no delivery made at this address and I was hung up on 3 time never ordering again, I would suggest never to order from hear

Literally Robbed Paid online, food never arrived and had to call to find out. Staff said they went to a wrong address and food is waiting at restaurant (2 miles away we had no car as visiting Manchester). Won’t deliver food and won’t refund money. Robbed of £20 thanks Urban spice. Hope no one else falls victim to this Takeaway.

Delivery Driver failed to find our address and failed to contact us to find the correct address. After an hour wait we had to contact to them to find out our food is at the restaurant waiting (2 miles away) and we have no car as visiting Manchester. Staff in the phone were Angry and abusive, won’t be getting any money back. Goodbye to £20. I’d recommend anyone interested in buying food from this Takeaway to look elsewhere

I was disappointed by the quality of the doner meat and chicken donner mix kebab..the meat was very dried out and chewy ...sadly did not taste fresh at all. Especially when priced at 6.80 which is relatively expensive for a donner kebab, I would expect better quality meat. The plastic cutlery was flimsy too and all three of the forks I used broke into my food ...

Good service but food is not great

Absolutely love their chicken burgers. Family loves the pizza's. And they delivery to the hospital too

Took my order then didn't deliver. When phone made excuses

Pizza quality was pathetic. Pizza delivered was burnt and perhaps made long time ago.

Twice I have been in here and have been made to wait with no service from the staff, we are talking like about ten minutes, with no other customers in the building. They just left me stood around twiddling my thumbs for ten plus minutes so I walked Once ordered a Vegetable Biriyani, only to get back home and to discover that it was quite frankly unpalatable. My body just couldn't digest it, it made me feel sick, ALL FRM JUST EATING ABOUT ONE QUARTER OF THE TOTAL MEAL. Apparently their Pizzas and Burgers are okay, but personally I would avoid this place like the plague.

I ordered rice that stank really bad. The food overall was extremely spicy but had no taste. Really bad experience. Wouldnt order from here again.

This is a great takeaway, excellent customer services and my children love the occasional takeaway and say these do the best chicken burgers ever. The food is quality hence why people are complaining about the time it takes to prepare.

Ordered around 7:30pm on a Tuesday, was told delivery would be around 8:45 thought that was late but oh well. Food didnt arrive on time so called at 8:45 told it would arrive in 15 mins. Another half hour later I called and was told they had made an error so had only just left and would be another 10 mins. 10 mins later the food arrived and it was lukewarm, the chicken tikka kebab was chewy and bad quality, and there were no poppadoms as ordered! (despite the inclusion of around 6 tubs of chilli dip). I called the restaurant and they advised someone would come back out with the poppadoms, and these never arrived! This restaurant is under new ownership and i would have recommended them as a takeaway before, now I would definitely say to steer clear. They did send out a slice of warm shop bought chocolate cake, just a shame they couldn't be bothered to complete the actual order.