Urban Ice in Greenwich

I ordered from here about a week ago on just eat, myself and my partner cake and custard, halfway through my cake I noticed mould on my spoon, then looked at the bottom of the cake container and it was full of mould! My partner had already finished his cake but was the being sick all through the night and next morning so his probably had it too!

AWFUL the driver doesn't deliever the food and the customer service very very very bad don't order from there

Ordered via their website for it to be delivered spent £20. When the desserts arrive the cookie dough was ROCK HARD with raspberry dashed on top even a piece of leaf in it, berry shake was completely tasteless, custard cold, barely any caramel on the tart. Had to go to the actual restaurant to show them the nonsense they expected us to eat in which the woman told my friend she can put honey in her berry shake if it’s too bland and was told “what do I expect” for my hard cookie dough. When I asked for a refund they tried to do everything within their power to not give me a refund. Then told me they would transfer it back into my account “tonight” as if I’m a relative of theirs. Despite the fact that we demanded it be transferred in front of us before we left the shop and the guy did it right then and there on his phone. Terrible customer service absolutely the worst had 3 staff members talking absolute nonsense about why their dessert was terrible instead of fixing the terrible dessert. They have changed majority or their staff and Probably management too as I NEVER experienced such nonsense before this time but also have not been this year prior to this. Would never go back and I would not recommend after I also saw a worker touch the tills handling money then pick up a waffle with his bare hands unwashed to put in someone else’s delivery take away box.

Mi familia y yo fuimos al hielo urbano el domingo 8. . mi sobrina que vive en los Países Bajos está loca por el hielo urbano y le encanta visitar y cada vez que viene. . Bueno, nos decepcionó. El crumble de manzana que solía estar tan enamorado no tenía el mismo estándar al que me había acostumbrado. Mi sobrina quería un gofre medio sabor y la otra mitad otro. . ya que esto es lo que había ordenado en su última visita. . le dijeron que no podían hacerlo y que sería muy costoso . . . el gofre es la mitad del tamaño que solía ser y cuando se le presentó su rostro cayó. . se suponía que el gofre Oreo con fresas en la parte superior. . no era para nada como se había acostumbrado. . normalmente tomaría una foto y etiquetaría hielo urbano. . no esta vez. . No creo que ella vuelva. el gofre solía estar lleno de frutas que ni siquiera podías ver. Bueno, parecía que el gofre tenía alopecia. .

Mi prima del extranjero tenía muchas ganas de visitar Urban Ice porque le gustaban las publicaciones en redes sociales que había visto. Llamé a Urban Ice el día antes de nuestra visita para averiguar la última hora en que podíamos llegar al restaurante para el servicio de mesa. Me informaron que era una hora antes del cierre. El día de nuestra visita llegamos justo antes de la hora y le dijimos que podíamos sentarnos, pero que teníamos que usar tazas / cajas para llevar. Informé al personal de la discusión que tuve el día anterior, pero me dijeron que la cocina ya había cerrado. La presentación del helado en la copa estuvo bien, no hay nada que destacar. Le pedí al personal una oblea impresa Urban Ice (como se anuncia en las fotos y las pantallas de televisión en el restaurante) y me dijeron que ya no las usan. Cuando estábamos terminando nuestros helados, nos dijeron brusca y agresivamente "estamos cerrando". Menos de 5 minutos después, el personal decidió apagar las luces en el restaurante (esto fue 5 minutos antes del cierre). Aprecio que la tienda se cerrara, sin embargo, nunca he recibido un servicio tan grosero. He trabajado en la hostelería y he tenido que pedirle a la gente que se vaya, nunca me atrevería a hablar con los clientes que pagan de esa manera. Además, apagar las luces mientras estábamos en el restaurante era un riesgo para la salud y la seguridad, ya que no estaba bien iluminado. Si este es el nivel de servicio al cliente que la gente está recibiendo, no es de extrañar que el restaurante claramente tuviera problemas el viernes por la noche. Nunca volveré a Urban Ice y he estado informando activamente a otros de mi experiencia.

Urban ice was very good to go to on a hot day. A good variety and staff were very responsive when taking the order. Although it did take quite a while to receive the order, it was correct and had satisfied us. Happy to go again. Martin

Chocolate, vanilla and strawberry gelado flavours ordered and they all just tasted the same. Not nice at all. Would not order again

Okay first off it’s not really a Oreo cookie dough if you just sprinkle Oreos on top of it. Second off the cookie dough was undercooked and the customer service here is awful. No communication, I waited 15 minutes for a milkshake. Not happy, will not be coming back here.

Been here 3 times. Staff ok they do not talk to you much or have any banter but the freak shake was really nice

Have been many times & will continue to only go here! Best place in London! Good prices & great options

Ordered via JUSTEAT, arrived earlier than we booked, which wasn’t ideal, but were easy going enough and it was okay for us. The food was okay, not great - but most importantly, 2 items were missing from our order. A “jazz cone” for one ice-cream, and a “bubble waffle cone” for the other ice cream. Being priced at only £0.30 and £0.50, it’s not the end of the world, but I thought it as well to let them know. I contacted JUSTEAT, as they’d brokered the order, and was informed by an embarrassed agent that the restaurant refused my refund, adament that the items were packed in the bag. Why anyone would think a customer would bother spending 20 minutes on the phone to scam them out of £0.80 is utterly beyond me! JUSTEAT, very kindly refunded us £1, and apologised for what’s a pretty crappy PR episode from them. There’s loads of other dessert places in Woolwich - I strongly advise patronising them instead!

The food both tastes delicious and looks the part as well. They prepare it all fresh so it takes a little while to make depending on what you order but it is delicious when it arrives.

Rude staff, tasteless food horrible service just terrible I will never order food here ever again!!!

Staff are nice and the desserts too, but they didn't put cutlery into my take away bag. I didn't check. My child was sad.

We came here as a family as we been here before and was amazing this time it was disappointing the desserts was not made in a clean manner we saw the workers touch the bin outside and inside and didn't wash her hands no hair protection and there was fruit flies everywhere on the walls and was flying pass us as we eat no gloves no basic hygiene very upset and this was a good dessert place not anymore will not come again

Nice freakshakes! The top is amazing but the milkshake is actually too milk! The crepe was nice too, not too much sweat !

We visited using a Groupon voucher for freakshakes. When the freakshakes were served it was a wide eyed moment as they were absolutely huge - worth the visit just for that moment but also they were delicious. We also had coffee and other drinks -...

As we walked through the door we waited to be seated, only to be ignored. My husband asked the man behind the counter grunted and threw some menus on table 10 and took away the empty bottles they were left from the previous customers. After...

An evening visit. It was fairly busy. A few take away and delivery orders in line as well. Lots of choices. We tried: 1. Feroro Rocher Gelato 2. Feroro Rocher Cheese Cake 3. White Chocolate Cookie Dough 4. Latte Service was relatively quick. After giving...

I love going here for their amazing freak shakes and oreo cake!!! I definitely recommend to anyone who has a very sweet tooth.

Love the choices caters for all my family, vegans, gluten free and dairy free options. They do an excellent platter that can be shared. Pancakes are filling with loads of toppings to choose from. Freak shakes are messy. My family is always made welcome we...

Whilst Woolwich is not as glam as many places in central London, it doesn't bother me as I'm brought up around here. We're ordered the meal platter? which was 4 different themed waffles of your choice + 4 scoops of gelato - also of your...

Went on a Groupon deal - the freakshakes were amazing, real sugar overload thugh and couldn't finish them but the staff were happy to help us take away what was leftover staff were very friendly and welcoming in general - will definitely return to try...

Attend this evening at 9.30 reasonably quiet, ordered some cookie dough with whipped vanilla and also 2 scoops of ice craam. Took a seat at he back of the restaurant on a filthy table. More costumers then came in sat behind ordered, after 25 minutes...

I have written to them, and I feel this should be made public too. I have an invisible illness, for which they weren't to know. I popped in to use the toilet and upon realising that it was occupied a member of staff showed me...

Huge range of choices, staff very helpful and knowledgeable about the products and all at pretty reasonable prices considering the size of the desserts! The place also was very clean and tidy and seating area was comfortable too. Would recommend this place for kids too.

Ice cream is one of our great passions and as such we tend to be selective about the establishments and flavours we choose. We'd never heard of this ice cream and dessert shop but were drawn in as we walked past. There was a good...

Brilliant idea and very vibrant place. Good choice of desserts and nice atmosphere. Quite often busy as you would expect places like this to be.

I've had a takeaway milkshake a couple of times and they're fantastic. Service is a bit slow but everything they make is time consuming so it's not surprising. They could definitely do with a better queuing system though as there was a bit of conflict...

This extravagant desert venue caters for everybody, They Offer a great range of dairy free galato's and gluten-free deserts. They also have a range of protein shakes for the more health conscious. Great place for the family they will organise space for large groups, we...

If you were to eat here on a daily basis you'd be dead in a month....but what a way to go! All dessert fiends and ice cream addicts will be satisfied by the absurd range of options. Every dessert topping fetish is catered for. The...

Staff stood chatting on arrival - i had to approach them, they were efficient at job otherwise and the milkshakes are great, the tables however are FILTHY

We are a real foodie family! And we love it here, never leave disappointed great place to take the kids for a treat! Clean with friendly and helpful staff..

Not tight on their portion sizes, Staff super helpful! Clean and tidy! We couldn't finish it all and the staff packed it in to take away boxes! Cooked right in front of you!

Having seen good reviews of this newly established ice cream parlour, I thought I give it a try and I was amazed and strongly recommend gelato buns which you cannot find any other dessert shop in London, they put scoops of gelato into a bun...

We seen this on a family visit and decided to go in It has strong kerb appeal and looks great from outside! Looks great from the inside too all the different ice cream boxes as you walk in on the left side Got a table...

Went in to here and ordered a couple of things but had to wait a long time as they forgot us. However, the ice cream was to die for. My daughter was really impressed and liked the decor!