Upper Crust in Liverpool

You advertise a large Americano but only sell medium. Of the five free tables not one of them was clean or cleared

Nice place to grab a coffee and keep warm while you're waiting for a train. The coffee is decent too.

My husband and I dragged our tired selves across the threshold and Heather and Kev were kind, considerate, and personable without being too pushy. Friendly banter and good vibes. 10/10

Kev and Kim offered great service!

Kim has always been an amazing person serving me and always with a smile 😊

Rachel’s been lovely! Stopped here for a quick breakfast.

Rachel was really nice and prepare me a special baguette to my wishes

Fantastic customer service 💖 Loved Kev and Josh. So friendly and attentive!

Rude rude rude! Door was open so popped head in with a smiley expression as wanted a tea before journey. My greeting was a grumpy woman shouting from behind the counter “not yet not yet!” The effort involved in shouting this with an angry expression on her face was far more than a friendly “sorry love we aren’t open yet”. Customer service at its best! NOT! I’m a local and it made me embarrassed that people from out of area would see this as Liverpool hospitality!

Nice croissants. Poor Coffee. No ingredients for advertised iced coffee. Poor.

Bought a cheese & tomato baguette, baguette was rock hard, cheese sparse & dried up & a ton of mayo slapped on it, will not be using again!!!

Went for a quick snack and coffee and customer service and friendliness from kev was exceptional the food and coffee was lovely and tastie will definitely be back

Up,out and about on a beautiful sunny morning, my twin brother and I passed through Liverpool Lime Street Railway Station were we decided to drop by Upper Crust, been here before, always had a good time and so it proved on our latest visit. A nice outlet, light and airy, glass fronted serving counters showcase the goodies on offer, lovely decor and furnishings and seating options. We ordered a coffee each, these were served steaming hot, we chilled out and planned out the day ahead while sipping our coffee's. From the first sip till the last sup you can tell they use quality ingredients in their coffee and take great pride in the coffee they serve in this busy and popular cafe. We both really enjoyed our coffee's in here before we moved on and although our visit was only fleeting as on every other visit to Upper Crust we had a great time, its easy to locate along Lime Street in Liverpool Lime Street Railway Station. Well worth checking out if you're in the area.

Saiful was helpful and kind, made my day

Heather and Carl were so lovely, thank you guys ❤️

The best ham and cheese panini EVER! Nice and cheesy

I can only second everything in the last review ...never again....

Sehr nett can speak german English and nice people

I think I was served by Heather and Rachel/Rachael. Exceptional service with my food and my requests. I will be back

The lady in the counter is the best, she helped me with my charger. 🥹

Literally just ordered this and had a train to catch so I didn’t have time to see the sandwich but what is up with the lettuce ? Doesn’t look appetising and it’s dry not enough mayo in it

Served by the lovely Kim. Personal, Professional and friendly as always!

Lovely staff, had a very nice interaction. Had the Brownie which was delicious.

I see Kim regularly in the morning on my commute. She and all the other staff are absolutely lovely. The coffee is just as good as the other (more expensive) chains in the station too!

The food and drinks are great quality, always served with a smile and friendly greeting by Chris.

Friendly staff and excellent service. Kim always has a smile on her face and remembers frequent customers order which is a nice touch.

Filth I visited yesterday to grab a snack for my trip. I was shocked to see flies landing on the baguettes, i pointed this out to the server she just said i can't do anything about it, the flies come free. Feeling Ill i turned on my heels and spent my money in M&S also available on the main concourse. Shame on you Upper Crust.

A really friendly place. Kim at the counter was really helpful.

Served by the two most lovely men, very attentive and coffee was gorgeous!

Great food and amazing service from Kev.

The food was good and the service by Siri and Kim is brilliant

Amazing experience, lovely service from Kim and Kevin

Lovely staff and fast service, Simbu was brilliant!

All good. Well kept place within the station. Great tea and baguettes. Lovely atmosphere and cheerful staff. Highly recommended!

Rachael and Kim where amazing so polite and so genuine I wanted to take them both home.

No hello welcome upon approach after 3 hour train journey, service from young lady very poor, bought a baguette with poor amount of filling 😢 asked for a regular size latte and a regular size coffee to which I got an answer of " we don't do that size " ( it is on the board behind small / medium / Large ) !! Upon sitting down I may add I found it amusing that a simple ham baguette couldn't be supplied to a customer who was told " we don't do them " again no sorry 😐 Come on I'm new to Liverpool but found this amusing, I won't use you again and click now why every other coffee shop in the station was packed out with customers !! ( I can't say anything about your salted caramel hot chocolate didn't have it ) !!!!

ordered from Too Good to Go and the muffin was raw in the middle...

Super friendly and kind: Simbu :)))

Visited at 730am on a Saturday morning. Food was good, what you normally expect from Uppercrust. Every table I went to sit at was filthy. 5 tables later, I asked one of the 3 young ladies behind the counter if she would clean the table. There was only 2 ppl sitting for coffee.

I picked up a Too Good 2 Go bag here and I can't believe people pay the prices for what you get. Hardly any filling in the baguette, the last 3 cm was just plain bread, and the cookie tasted burnt. I felt ripped off paying £3 for the food, the retail price would have been £10.20! Both items were taken from the retail display so not some sort of leftovers. I know some people value conspicuous consumption and must be seen eating their sandwich out of the right paper bag but there comes a point when 'the prices aren't frightening, they're reassuring' just doesn't cut it.

Staff didn't have a clue what they was doing.

Had a lovely experience here being served by Ananya. She was very nice and gave some great recommendation’s on what to get!! Would defo come here again for service like that😁

Food was delicious, recommendable

Great sandwich. Solid mocha. I do recommend.

Stopped off here whilst waiting for my train, they had some great options for baguettes, and a much needed iced tea which i recommend. Service from Ananya was wonderful :) Would go again next time i’m waiting for my train for sure!

Great for food in the station and great staff. Kim was brilliant.

Always a nice place to stop on my way into work. Tasty pastries and good coffee. Always friendly service, especially from Kim 😀

Been here twice this week between 7. and 7.30 am. Disappointed nocheese and tomato baguettes available just bacon and or sausage.Staff on both occasions not very pleasant

Stopped off here whilst waiting for my boyfriend’s train. The food was alright, I suspect it was out for a little while, the staff didn’t seem particularly happy, it wasn’t also the cleanest place. But worthwhile stopping at if you need something on the go.

Wonderful service from Kim Made us feel very welcome

Simbu was very helpful and respected me very good customer service 👌

Lovely atmosphere and polite and lovely young gentleman who served me. Thanks

Not nice... The cafe worker looked like she was sleepy or just very slow, the tables were dirty and the hot chocolate was tasteless.

Yummy banquettes and hot drinks. Best place to spend time before boarding trains.

Great service today from Simbu, Siri & Caitlyn!

Service is excellent. The woman never stops and it always seems busy, but she is always happy to serve you with a smile.

I was served quickly and pleasantly when I visited this week! Great coffee made by Ananya. Thanks 😄

Very friendly staff. Heather was great. Food was good and the mint hot chocolate was very nice and much needed on a cold afternoon. It’s a nice place to sit and wait for your train.

Great staff and the range of breakfast options is very good

Great experience and lovely woman who served us!

Dropped into this Upper Crust outlet in Liverpool Lime Street Railway Station, been here before, always had a positive experience and so it proved on our latest visit. A good looking outlet, interior is light and airy, colourful decor and furnishings, glass fronted serving counters showcase the goodies on offer and there's plenty of seating options, it's a great place to unwind in. I ordered a flat white coffee, served steaming hot, I chilled out and planned out the day ahead while sipping my coffee which I must say was surprisingly good ,not the greatest coffee I've ever tasted but certainly not the worst. I moved on after my coffee and as on every other visit to here had a good time. This particular Upper Crust is easy to locate in the concourse of Liverpool Lime Street Railway Station. Opening hours are; Monday to Sunday, 8am till 6pm. Well worth checking out if you're in the area.

Enjoyable freshly made food. Expensive for what it is, but they have a 50% deal that you can use multiple times which makes it so worth it! Rachel is lovely.

Carl and Rachel were really lovely. Made recommendations about which buns I might like. Pleasant atmosphere. Exceptionally nice efficient service.

Kim provided an amazing experience, that made me feel so welcome that I decided to sit in to eat. The food was lovely despite the price

Didn't have anything on the menu that I requested. Literally everything I asked for was not available

This place has very low maintenance; I was freezing inside the store rather than in the train station. There is no heater in the store. I told one of the staff members to close the door because it was freezing, but she refused to do so. The products are expensive, but they couldn't afford a heater for this weather.

Kev was extra efficient and excellent customer service will come again thank you

Only one I visit. Lovely everytime

I was almost choked to death . Mocked and ignored

Polite, friendly service from Kim :)

The muffin's made by Kev at the Lime Street station shop, are absolutely lovely. All the he staff are nice, and really friendly.

Super friendly service from Kev and Kim! 👍

wouldn't recommend this for a Hot chocolate

It's more what didn't happen! We ordered baguettes, which we wanted toasting. The first one's were burnt, so we had to wait for more to be toasted. Our friends had the same issue. Then there were no serviettes. Overflowing bin thing by the sugar and stirrers. I went to take the lid off my americano coffee to add sugar. The coffee had obviously been filled to the rim, which meant it spilled all over my hand, the table and down me. I rushed to the counter to get some first aid. The staff didn't have a clue what to do, and looked completely panicked. I asked if there was a sink with running cold water to be told no. Which I knew couldn't be true because of health and hygiene requirements (*)(*)‍♀️ Then I asked if they had anything for burns in their first aid box. Only to be told no. I was completely shocked because again is required in all first aid boxes, especially when they have ovens, toasting ovens and hot drinks! I ended up using my own small bottle of water to pour over my hand, which wasn't really cold enough to do much. When I complained about how appalling the situation was, I was told they are short staffed. Not a good enough excuse in my book! Eventually, around 10 minutes after scolding myself, a young man appeared from Starbucks across the station concourse, and took me straight to the back so I could run my hand under the cold tap. The cold tap the Upper Crust staff told me I couldn't use. There wasn't any blue roll so I couldn't dry my hand. Which made me wonder what the staff had dried their hands on (*)(*)‍♀️ He was so apologetic about what had happened and said he better take my details. While all this was going on a second lot of baguettes were burned, causing an even bigger delay. (*)(*)‍♀️ I felt the staff lacked basic training and manners. I work with kids and even I have to take first aid and food hygiene regularly. At least one member of staff should be first aid trained. I'm glad it wasn't a child that was scolded, they would probably have been permanently scarred, mentally and physically, and a nightmare for the parents. I really am appalled by the whole thing! I didn't even get offered a refund

About three sandwiches left, at half twelve 🤷🏼‍♂️ Place was dirty, they had no napkins and the staff were awful. Customer service was non existent!

Excellent service bt Kevinthe place was spotless , I had a tuna baguette, cinnamon danish and a hot drink of coffee. The staff were pleasant, and dealt brilliantly with an unruly cus

Great experience every morning, from Kim, Kev and the rest of the team always smiling and happy

Can’t fault the staff very friendly and attentive. No awareness of any nutritional values or advice if any allergens? So many unclean tables and rubbish lying around. Counter could with a revamp as infection risk with wood and flooring behind counter needs sweeping often. Not nice seeing the debris in the floor. Can appreciate the fast service and takeout but while diner is lacking atmosphere and ambience. Windows are height cleaned obviously not good upper rust if you want to increase trade.

Lovely place.served by Kevin. Who was very very welcoming and Heather was very friendly and welcoming too.coffees and muffins to die for!!!! Also

Kev and Kim are great Thanks British Army

Has to ask for the names of my servers today because they were just so lovely, thank you for brightening my morning Kev and Kim. Asset to the business! X

Friendly staff and good seating

Really enjoyed my sandwhich here before my train the service was lovely especially ananya who was so friendly. Would defo come back !

I got a coffee there while waiting for the train. It were a good coffee, place was pretty tidy and not overly busy like Costa.

Friendly and helpful staff! Thank you Heather and Kim!

Indifferent Indian girl behind the counter has to be my least pleasant human interaction in UK

Josh was amazing. Give him a raise and get him training all staff. Such a nice manner, really friendly and great service. Standard upper crust aside from that really. Nice and clean, good baguettes, quick service. Josh's service is the reason I've taken time to write this. I hope if you go to upper crust that you also get to meet the wonderful Josh.

What happened to the bread?!? The baguettes are equivalent to a shop bought part-bake: no chew, no fluff and minimal crunch. Very disappointing. Service was great, atmosphere as you’d expect for a busy station.

It’s busy with the circle but this place always has some room for you. Staff are always brilliant. Food is great and as always fresh.

Heather and Kaitlin took good care of us! Delicious fresh sandwich, chips and drinks.

Rachel has been Fantastic. Smiling and great service!

Kim was lovely and really helpful and friendly.

Kim is lovely! Makes my mornings better! Food is amazing also and always fresh.

Kim customer service skills brilliant

Great service from Kim, lovely sandwich.

Always delicious fresh baguettes and pastries. Kim is always kind and polite and asset to any company, the rest of the staff are great to. Well done upper crust in lime street station

Kim and Lauren where really friendly and even helped me decide what I wanted and even gave me the best flat white crust has ever seen

Thank you Elliot for your service nothing nicer than being served by a friendly face yesterday the cheese an ham baguette was delicious an the coffee was much needed Thanks again

Amazing service, tasty baguette 🥖

I have never left a review on here before but felt like I had no choice. I paid £6.50 for a tuna baguette and 500ml bottle of fanta. When i got the baguette, inside was a single piece of lettuce, and a small blob of tuna only covering half of the sandwich. I couldn't believe I had paid £5 for something I wouldn't even pay £1 for. I hardly ever take my food back but what I received was ridiculous. The woman told me they're only allowed to put 60g inside the sandwich, I told her I understand and it's not her fault. Absolute waste of space of a shop right in the bustling lime Street station. In addition, the tables were messy, floor was sticky. I highly suggest anyone visiting lime Street station avoids this sandwich shop at all costs.