Upper Crust in Liverpool

I was given a warm welcome by both Heather and Kush. Heather you were just so sweet.

Kiki was amazing! Professional, quick and efficient.

Very nice and professional service from Kiki.

The space is confortable and Kiki served us eita Great carne And professionalism.

I was welcomed with brilliant customer service by ‘Kiki’ today. As a tired traveller with a reluctant teenager in tow, every second counts when entering a cafe in the train station. So it makes the difference when the staff member notices you immediately, regardless if they are already serving someone. Kiki catered for me and the next time I’m coming through Liverpool lime street I’ll remember her good service and come back to this cafe.

The cashier and woman working in the back were rude and made the whole experience awful. 1. They didn't even get my mother in laws order and then told us they could warm up our muffins and took them from us only to bring them back and say they couldn't warm them up. My mother in laws hot chocolate tasted like hot water. If I ever come back to Liverpool I will not come back to this place we felt discriminated against because we are americans

Kiki has great customer service skills I was well looked after

Kiki was the best. She had great energy and was very kind.

Kiki was very kind and made a delicious latte! Perfect place to wait for our train :)

Buen servicio, pero me dieron una baguette que tenía una pieza de jamón cortado en 4 piezas. No vale el 9. 38 Pagué con una botella de agua.

Kiki was a delight, she beconed me forward when there was a queue forming, served very quickly and with a smile and even complimented my nails. Excellent customer service and made all the difference

They need to update the electronic menu as chai latte is listed but the teller said Upper Crust don't do it any more. Only one person serving. So while she is making coffee nobody is being served. Two couples left after giving up waiting to be served. Next time I'll use Costa!

Kiki made our experience incredibly simple! We stopped by here before catching the train out of the city and I’m so glad we did!

Kiki was patient, polite and made us feeled welcomed!

Kiki was lovely great service very fast

Great place, great food, good prices! Great attention by Kaka!

Fantastic service from Naik,Kushvanth&Heather, will come back again

Top quality service provided by Kim, Heather, Kevin and Caitlyn. Quick and efficient service with great baguettes on the go.

Great service here - sometimes the queue stretches out of the door but it's amazing how quickly the friendly staff get through the orders. I always get my coffee and a perfect croissant here and the taste makes me feel as though I'm in the Gard du Nord rather than Lime Street. Keep up the good work guys!

Heather and Jack absolutely amazing at all the time, friendly, quick, polite. I love to come here, on my break. Coffee quality is lovely and the Cheese melt is the BEST 🤩

Great place to have a quick drink and something to eat whilst at Lime Street Station. Clean environment. Friendly and efficient staff. Plenty of seats if you are eating in. Fair prices.

Personal muy amable. Heather estuvo genial. La comida era buena. disfruté de un sándwich, Un buen café caliente en un entorno agradable y limpio. No dudaría en llamar de nuevo. .

The cashier was so impatient. I was just unable to log in to proceed payment and due to weak network. I asked him politely"can you cancel my transaction and move on the other customer" till then I can get sort with my money. He was really rude and decline to do so. I suggest to have some courtesy on the customer they can encounter such incidents at a time. Just an horrible service. (I would not even give half start)

Always friendly and welcoming. Especially Kim. A nice place to have a hot drink before the day starts 😊

Very nice chocolate chip cookies and staff!

Quería comprar 3 baguettes pero claramente llegué demasiado temprano a las 8 : 45 AM un sábado. No estaban listos, y cuando pregunté cuándo podría volver, el cajero no pudo decirlo. Volví 15 minutos después pero todavía no había baguettes, así que pregunté si estaban lejos de estar listas. Una vez más, me encogí de hombros, y le pregunté si podía consultar con el colega que estaba haciendo las baguettes en la parte trasera. No lo haría. Pregunté entonces si podían hacer 3 baguettes ya que no había nadie más en la tienda (algo que el colega hizo rápida y felizmente el día anterior) , pero eso tampoco fue posible. Supongo que así es como manejas un negocio cuando no hay competidores cerca. Los clientes que quieren comprar con usted son obviamente solo una molestia.

Just nearby the train station, you can easily go and grab some snacks and drinks

Food was nice, prices high but understand rent would not be cheap for the location.

Al menos etiqueta tu comida correctamente tenía una baguette de jamón y queso que había ahumado jamón, ¡sabía vil! No es necesario usar jamón ahumado

Great baguette and great staff!

Stopped for a quick coffee, when ordering Kim was efficient whilst being so friendly, she made my morning! Much quicker service than other coffee providers at Lime Street.

No hot chocolate, only tea or coffee. Chose coffee, that was cold and tasted like the milk was sour. Floor and tables dirty. Avoid

10.30 on a Sunday non of the special drinks were available opted for a chai still not available settled on a basic latte with hazelnut (which was nice drink to be fair). It is cold but at least you don't have the elements on you. Seemed to be only one worker who was busy serving which ment the tables couldn't be kept on top of ( but I always think it wouldn't harm customers to take their rubbish to the bin either) But then there was only a tiny bin area which was overflowing anyway right next to your sugars/stirrers. If I was n area again I'd still pop in if it's not busy

Great service from Kim, Kev and Rachel this morning! They really know their products and got my what I wanted!

Kim was very friendly and helpful. Great Tuna Baguette too.

Always closed when it's listed as open in the mornings!

Pretty dire - salmon baguette which was to be honest quite vile! And tasteless coffee tasted like instant - not exactly service with a smile either We also had a pigeon wandering around and landing on tables - it seemed very tame so obviously NOT an unusual activity So obviously a lovely clean hygienic cafe!! After the pigeon landed on our food we left it as weirdly we had lost our appetite

No sign of any litter bins. Tuna baguettes are delicious. No de caff tea so take your own tea bags.

The only coffee available was a small flat white. The place was very cold. No heating on and door wedged open. There are heating ducts by the doors and a wall heater by staff door. None were working.

Stingiest streaky bacon baguette I have ever seen for £4.50 - barely 1 full piece of streaky bacon. I know station eateries are inflated but aside from the friendly service the food and drink is poor quality and do not recommend.

Amazing staff, super friendly!!

Pedí un croissant de almendras y una botella de agua. . se apresuraba a tomar el tren así que no fui a comerlo hasta que el tren partió. ¡Tengo que decir que el croissant nunca había sido introducido en una almendra! Por el precio (alrededor de £ 5. 50 ) tanto para esto como para una pequeña botella de agua me quedé sintiéndome totalmente estafado. .

Heather & Kim are the best ever, The pain au chocolate is the most delicious

You advertise a large Americano but only sell medium. Of the five free tables not one of them was clean or cleared

Rachel & Heather son créditos absolutos para la empresa. Buena comida, incluso mejor servicio. ¡Dale un aumento a ambos! Gracias chicas

Nice place to grab a coffee and keep warm while you're waiting for a train. The coffee is decent too.

My husband and I dragged our tired selves across the threshold and Heather and Kev were kind, considerate, and personable without being too pushy. Friendly banter and good vibes. 10/10

Kev and Kim offered great service!

Kim has always been an amazing person serving me and always with a smile 😊

Rachel’s been lovely! Stopped here for a quick breakfast.

Rachel was really nice and prepare me a special baguette to my wishes

Fantastic customer service 💖 Loved Kev and Josh. So friendly and attentive!

Rude rude rude! Door was open so popped head in with a smiley expression as wanted a tea before journey. My greeting was a grumpy woman shouting from behind the counter “not yet not yet!” The effort involved in shouting this with an angry expression on her face was far more than a friendly “sorry love we aren’t open yet”. Customer service at its best! NOT! I’m a local and it made me embarrassed that people from out of area would see this as Liverpool hospitality!

Nice croissants. Poor Coffee. No ingredients for advertised iced coffee. Poor.

Bought a cheese & tomato baguette, baguette was rock hard, cheese sparse & dried up & a ton of mayo slapped on it, will not be using again!!!

Went for a quick snack and coffee and customer service and friendliness from kev was exceptional the food and coffee was lovely and tastie will definitely be back

Arriba, fuera y alrededor en una hermosa mañana soleada, mi hermano gemelo y yo pasamos por Liverpool Lime Street Railway Station donde decidimos pasar por Upper Crust, hemos estado aquí antes, siempre lo pasamos bien y así lo demostró en nuestra última visita. Una bonita salida, luminosa y espaciosa, mostradores de servicio con frente de vidrio muestran las golosinas que se ofrecen, una hermosa decoración y muebles y opciones de asientos. Pedimos un café cada uno, estos se sirven humeantes calientes, nos relajamos y planeamos el día anterior mientras bebíamos nuestro café. Desde el primer sorbo hasta la última cena se puede decir que utilizan ingredientes de calidad en su café y se enorgullecen mucho del café que sirven en este concurrido y popular café. Ambos disfrutamos mucho de nuestro café aquí antes de seguir adelante y aunque nuestra visita fue solo fugaz como en cada otra visita a Upper Crust nos lo pasamos muy bien, es fácil de localizar a lo largo de Lime Street en Liverpool Lime Street Railway Station. Vale la pena comprobar si estás en la zona.

Saiful was helpful and kind, made my day

Heather and Carl were so lovely, thank you guys ❤️

The best ham and cheese panini EVER! Nice and cheesy

I can only second everything in the last review ...never again....

Sehr nett can speak german English and nice people

I think I was served by Heather and Rachel/Rachael. Exceptional service with my food and my requests. I will be back

The lady in the counter is the best, she helped me with my charger. 🥹

Literally just ordered this and had a train to catch so I didn’t have time to see the sandwich but what is up with the lettuce ? Doesn’t look appetising and it’s dry not enough mayo in it

The food and drinks are great quality, always served with a smile and friendly greeting by Chris.

Friendly staff and excellent service. Kim always has a smile on her face and remembers frequent customers order which is a nice touch.

I see Kim regularly in the morning on my commute. She and all the other staff are absolutely lovely. The coffee is just as good as the other (more expensive) chains in the station too!

Served by the lovely Kim. Personal, Professional and friendly as always!

Lovely staff, had a very nice interaction. Had the Brownie which was delicious.

A really friendly place. Kim at the counter was really helpful.

Suciedad que visité ayer para tomar un bocadillo para mi viaje. Me sorprendió ver moscas aterrizando en las baguettes, le señalé esto al servidor ella acaba de decir que no puedo hacer nada al respecto, las moscas salen gratis. Sentirme mal me puse los talones y gasté mi dinero en M&S también disponible en el vestíbulo principal. Qué vergüenza.

Served by the two most lovely men, very attentive and coffee was gorgeous!

Great food and amazing service from Kev.

The food was good and the service by Siri and Kim is brilliant

Amazing experience, lovely service from Kim and Kevin

Lovely staff and fast service, Simbu was brilliant!

All good. Well kept place within the station. Great tea and baguettes. Lovely atmosphere and cheerful staff. Highly recommended!

Rachael and Kim where amazing so polite and so genuine I wanted to take them both home.

No hello welcome upon approach after 3 hour train journey, service from young lady very poor, bought a baguette with poor amount of filling 😢 asked for a regular size latte and a regular size coffee to which I got an answer of " we don't do that size " ( it is on the board behind small / medium / Large ) !! Upon sitting down I may add I found it amusing that a simple ham baguette couldn't be supplied to a customer who was told " we don't do them " again no sorry 😐 Come on I'm new to Liverpool but found this amusing, I won't use you again and click now why every other coffee shop in the station was packed out with customers !! ( I can't say anything about your salted caramel hot chocolate didn't have it ) !!!!

ordered from Too Good to Go and the muffin was raw in the middle...

Super friendly and kind: Simbu :)))

Visitado a las 7:30 am un sábado por la mañana. La comida era buena, lo que normalmente se espera de Uppercrust. Todas las mesas en las que me senté eran sucias. 5 mesas después, le pregunté a una de las 3 señoritas detrás del mostrador si limpiaría la mesa. Solo había 2 pl sentados a tomar café.

Staff didn't have a clue what they was doing.

I picked up a Too Good 2 Go bag here and I can't believe people pay the prices for what you get. Hardly any filling in the baguette, the last 3 cm was just plain bread, and the cookie tasted burnt. I felt ripped off paying £3 for the food, the retail price would have been £10.20! Both items were taken from the retail display so not some sort of leftovers. I know some people value conspicuous consumption and must be seen eating their sandwich out of the right paper bag but there comes a point when 'the prices aren't frightening, they're reassuring' just doesn't cut it.

Had a lovely experience here being served by Ananya. She was very nice and gave some great recommendation’s on what to get!! Would defo come here again for service like that😁

Food was delicious, recommendable

Great sandwich. Solid mocha. I do recommend.

Stopped off here whilst waiting for my train, they had some great options for baguettes, and a much needed iced tea which i recommend. Service from Ananya was wonderful :) Would go again next time i’m waiting for my train for sure!

Great for food in the station and great staff. Kim was brilliant.

Always a nice place to stop on my way into work. Tasty pastries and good coffee. Always friendly service, especially from Kim 😀

Been here twice this week between 7. and 7.30 am. Disappointed nocheese and tomato baguettes available just bacon and or sausage.Staff on both occasions not very pleasant

Stopped off here whilst waiting for my boyfriend’s train. The food was alright, I suspect it was out for a little while, the staff didn’t seem particularly happy, it wasn’t also the cleanest place. But worthwhile stopping at if you need something on the go.

Wonderful service from Kim Made us feel very welcome

Simbu was very helpful and respected me very good customer service 👌

Lovely atmosphere and polite and lovely young gentleman who served me. Thanks

Yummy banquettes and hot drinks. Best place to spend time before boarding trains.

Not nice... The cafe worker looked like she was sleepy or just very slow, the tables were dirty and the hot chocolate was tasteless.

Service is excellent. The woman never stops and it always seems busy, but she is always happy to serve you with a smile.

I was served quickly and pleasantly when I visited this week! Great coffee made by Ananya. Thanks 😄