Union Jacks Alehouse & Canteen in Middlesbrough

Sick of them charging what they want whenever we order. Price is different each time we order even though it’s the same meals ordered. Food quality has gone down hill and there is always things missing from our orders. We are a large family and we order between here and Amigos. We will be sticking with Amigos from now as their prices are consistent and food quality is currently at a higher standard.

Usually I love the mixed chicken kebab however tonight s was really disappointing full of overcooked chips and about 4 pieces of chicken . It’s the worse one I’ve tasted although the staff are lovely

Terrible, never again. I ordered an eggs benadict, costing 8.50. I’m vegetarian and it wasn’t advertised as having meat (pork bacon) i wasn’t advised when purchasing and advised the young waitress that we wasn’t aware when the food arrived, she offered to remove the just the bacon and give us the remaining item, I advised no due to dietary requirements (halal). The waitress went back and spoke to the manager who advised her that I would need to purchase again if I wanted a new one without bacon. I turned it away and didn’t purchase a new one. I went back to speak to the manager. she was sorry and if she was our waitress then she wouldn’t have charged us. I saw the young waitress asking her at the time, however the manager apologised and offered to give us a new eggs Benedict, I advised no, as we’re finished and had to head home. She said next time we come she would give us one - free of charge. I advised I would not be returning. Absolute terrible service. Customer service was appalling. Please avoid. Overpriced food.

Charlotte achieves so much with home made cake and cookies and freshly cooked food. The value is amazing. If a few customers arrive at once the service may take a bit longer but for me it's definitely worth the wait over, as I think someone else said, a lovely cup of coffee or pot of tea. My friend really enjoyed Charlotte 's freshly cooked Sunday lunch, when they were being delivered, and she'd split it so she had a lovely lunch for the next day.

The staff and the bouncers are racist. This is the worst place I have ever been.