Turtle Bay Cardiff in Cardiff

Finn looks like young zayn from 1D and he kept our drinks safe while we went to the toilet. Very accommodating and nice :) xxxx

We have eaten atTurtle Bay on a number of occasions and have usually enjoyed it. However I feel that the food options have become limited. I wanted a curry with plain white rice but was told that wasn’t possible as the food comes prepackaged. I settled for a burger which was very ordinary. Wine nice and the staff lovely but we won’t be back.

We have been twice this week, whilst staying in Cardiff for a short break. Service has been great on both occasions, with staff very helpful advising me on how to use the app which I had just downloaded. The food was AMAZING! We had a sharing platter first time and then lamb and salmon the second- both outstanding value for money. Cocktails were fab to have. Definitely recommend.

Having previously had bottomless brunch here it has most definitely gone downhill. Not much variety on food options anymore. We had plenty of cocktails throughout our 2 hours. Some didn’t taste like they had alcohol in them at all. Seriously watered down drinks. Real shame cause the atmosphere is quite good but the food and drinks has really let it down. We should have been legless at the end and we all felt quite flat and disappointed. Certainly not value for money!

Just the worst customer service I have ever experienced! I booked a bottomless brunch for myself and friends at 5pm, a post work celebration. Our friends arrived earlier in the afternoon and we arrived at 5:05. We were not greeted by anyone but saw our friends already seated so we joined them. After greeting each other we waited for 5 minutes or so and nobody approached our table so I made my way to the bar to ask if we order drinks at the bar or wait for service, I was advised to go back to the table and somebody would be over shortly. More time passed by then a guy approached the table and said he was the manager. He refused us service for the bottomless brunch because we missed our slot which started at 5pm. I explained we had been there since 5:05 and nobody had been to serve us. He continued to refuse service saying my reservation was irrelevant but we were welcome to stay and buy cocktails at the regular price - why he thought we would stay after that level of service is beyond me! I asked if there was a problem because 4 of our party had already been in the restaurant for a few hours and suggested that if that was a sticking point we were happy to be seated on a separate table of 4 - there were a lot of empty tables. Once again we were declined the bottomless brunch we had reserved but offered two cocktails for the price of one, a promotion that runs for the rest of the evening. So I could only conclude that the refusal of service was personal rather than being 5 minutes late for our reservation. The manager was rude, obnoxious and despite me making it clear we had a reservation to celebrate - he simply laughed and said it was irrelevant and he could do as he wanted. I asked for his name and he refused to give it. Unfortunately the bar wasn’t very busy and with service like that, I’m not surprised. But we found somewhere else to enjoy our celebrations and had a wonderful evening.

In Cardiff for a bottomless brunch, food ok, service very good but I'm not sure if they put any or very little alcohol in the cocktails. Managed 9 cocktails in the 2 hours but hardly a wobble on the way out, and I'm not a big drinker.

Rosi was an absolute wee beauty

AB!!!! He’s amazing so helpful so friendly I wish every resident/bar had a AB!🫶🏽

Amazing service, jerin our server was fantastic! Would recommend to anyone!

Lydia was very attentive and helpful. She was very kind and made sure that we had a good time. We were taken care of with Lydia. Thank you.

Great attentive server named Jerin, food was great and drinks were constantly being served! Highly recommend

Kat and Ewen were fantastic, great vibes, amazing staff, we loved them, made us want to move to cardiff

Ewan and Kat were the best servers ever, have never experienced service like it, everyone come here, best thing i’ve ever done love them, big love ❤️

Cat and Ewan were the best!! Cat did our bottomless and was attentive, fun and brill! Ewan took over and kept the experience just as amazing! Would come back just for these two!!

Staff were really friendly and helpful, atmosphere was great and the food was outstanding 10/10 would recommend and will be back

Staff very friendly and helpful. 5* all round.

Great service from Ewan during our bottomless brunch, fast and efficient. Thank you! Lovely food and stunning cocktails

Wry good service from our server neusa will definitely be back

Food was great and services was excellent and quick, had Joe getting us drinks and was so friendly

We went to bottomless brunch, served by Jerin who provided us a perfect service. Very fast an attentive considering how busy it was, all in all a great experience. Thank you

Opted for bottom brunch bunch. Good selection of food and excellent selection of drinks. The hot chick burger was tasty and well cooked. The cocktails were brilliant. The service was the best I’ve received in a long time! Made the bottom less brunch exceptional value!! Thanks Ewan! We will be coming back 😊

Ewan was exceptional today. Such a lovely guy and went above and beyond to make sure we always had a drink in our hand. First time for bottomless brunch here for me and I will be back.

We didn’t book but the lady on the front welcomed us and found us a table within 10 minutes, our server Ewan made us feel so welcome, as a picky eater it can feel awkward having to remove items from a meal but i didn’t have this worry at all, he was efficient with taking our drink orders on bottomless and so smiley and fun to have as a server, we thoroughly enjoyed our experience

Outstanding service from jerin! Such a lovely guy and most definitely an asset to the business! He made out bottomless brunch even better than we exact so quick with drinks and extremely friendly as well thank you so much!!

The service was just amazing! Jerin was a lovely server and is definitely an asset to the company! Made our day thank you so much for making it amazing 🫶🏻

Rosi was fab. Super friendly and couldn’t do enough for us. Best Turtle bay experience for us.

Delicious food! Sami served us and he was super lush! Recommended some nice dishes and gave great service!

We’ve had the same server Ab for a couple times and he is always amazing! Always a nice time here

Shout out to Ab for making sure that we were satisfied the whole time and made sure had a fresh round of cocktails

Sam was a fantastic and attentive server, made our trip!

Had a lovely bottomless brunch. Serena chased up any drinks we had been waiting a while for and was really kind. Food was nice, good value for money.

Best ever we love cat and the other girl

Experience was fantastic. Katie, our server, was amazing, extremely friendly and really made our experience special. We’d love to come back again.

Had Katie as a waiter and she was fabulous, very smiley helpful and seemed like a great friend! If you come to Turtle Bag and get her you will have a blast!

Good food, drink and service from serena

Ewan was the best server I’ve ever had. Charismatic, kind and informative, he gave us amazing recommendations for food and drinks and had such an amazing energy the whole time we were here. What a wonderful young man! So excited to be back soon :)

Wonderful service, Evan made sure we was happy and cared for, best place for post grad celebrations 🥰🎉

Ewan was amazing best server in the joint

Service was lovely and our waitress Serena was very attentive and on hand whenever we had a query. Food was lovely especially the cheesy jerk fries and the crispy chilli squid!! Only downside was only being able to order one drink at a time! As the drinks are half filled with ice and had been drank in seconds! (Although all the drinks were lovely)

Serena was absolutely fantastic, anything we wanted she delivered with great speed and accuracy! What a credit to turtle bay. The food was also good

First time here, great service from Sami, really nice food and at a decent price

Our waiter Ab was absolutely amazing during our bottomless brunch booking, he was so attentive!!! We had an amazing time & the servide was great! Will 100% be back!

We ate here before going to a gig in June. Needless to say the placed was rammed and like fools we hadn’t booked. The staff probably hated us for this but you couldn’t tell. We were welcomed and given a table that they needed back in an hour. Not once did we feel rushed or unwanted. The food was fantastic and the service was impeccable! We had children with us who loved the food and the parents loved the cocktails!!!

We love this place. Our favourite because of the food quality and the service. Particularly in this visit our table service was provided by AB & Cat. We had the bottomless brunch and we love it here for the bottomless brunch* purely because our drinks never go empty and the prompt service of the staff. Not to forget the chefs prepping the beautiful food too. See you soon!

Lively venue, disappointed that menu items were not available, however, from a staffing perspective, Serena was most attentive, friendly and offered excellent service during the visit.

Perfect bottomless brunch and definitely got our drinks with! Thank you!

Lovely food, drinks and atmosphere our waitress Katie was amazing drinks brought instantly and she overall made it an amazing experience

Food awesome, drinks awesome, atmosphere awesome, and staff all around very lovely, special shoutout to Ab who kept the drinks flowing 💪💪💪

Ab was absolutely amazing, very charismatic and incredibly helpful. Great variety of cocktails and food, all for affordable prices. Highly recommend the bottomless brunch

Fab food and service from Serena, thank you

LOVED TURTLE BAY TODAY! Finn was soooo LUSH TO US!!!!!! We love him. Amazing customer service reccomended nice drinks for us. He was so so so kind. Went above and beyond! An asset to turtle bay!!!!?!? LOVE U FINN

Only stayed for drinks. The cocktails were good as always. Even better as they were 241. Toilets were spotless. Staff were friendly.

Fantastic waiter AB amazing food lovely night

Serena was great, very knowledgeable about food combinations and very attentive.

Archie was amazing great banter and world class service

Jerin, great service, checked in often!

Kate is the best, thank you 🖤🖤🖤🖤

Great food, lovely cocktails on 2 for 1 most of the day, great value for the city centre..jerin the server was great as well..irie

Tom was amazing! Luck of the Irish! A fab 30th!! Thank you Tom boy!!

Tom our server has been fabulous! Couldn't do enough to make sure we have a fab night.

Tom was a great server! He kept the drinks coming and even treated my sister for her 30th! We had a great brunch and Tom was really helpful!

Jerin was extremely helpful and ensured our afternoon was thoroughly enjoyable

Lovely decor, amazing food !! Was quiet lunch time but can imagine at night the atmosphere would be so good , our server AB woz lush , big than you 2 him !! Will definitely return

Ewan is 10/10 highlight recommend

Lovely atmosphere and looked after really well. Thankyou so much ✌️🫶 kind and friendly manner too!

Ewan was a great host and deserves good tips!

Ewan was great, friendly and sorted out our food and drinks. One of the drinks had some paper in it somehow but Ewan sorted it quickly with no fuss. Food came out quickly and went just as quick.

Yeah Ed was great, thought the burger might have been too small but was actually perfect, great atmosphere, super friendly, good cocktails and speedy service. As chains go this one manages to keep up the quality and the vibe.

Great experience. Sam was our sever and was so lovely and helpful and the food was absolutely bangin! Will definitely teturn 😊

Jerin was lovely and helpful when we visited

The main server for us was Jerin, he was excellent !!! on top of this the food and drinks were lovely ! would definitely come back again

We were served by sami and jerin, they were lovely and extremely helpful. It was a great experience

Sami and Jerin were lovely fair play

Sami was amazing! brought us loads of drinks for our bottomless brunch and had great service - thank you!! :)

he was really lovely, brought as loads of drinks and was really friendly

Sami is pookie princess he’s so fun and girlboss I love him. Wanted to marry him but he has a gf 😔

The staff members are amazing, so feiendly and helptful! Will be foming back

Sami was our server and he was incredibly fun and made us feel so welcome as soon as we walked in. Honestly the best waiter I’ve ever had

Amazing service from jerin and jakus!! Very pleased will be returning again loved my time thankyou guys

Jerin and Jakus were amazing, would highly recommend!!

I’m a regular at Turtle Bay, service is always really great and so is the menu! Jerin was an excellent waiter today! <3

Jerin was our main server, the service from him amongst others was excellent throughout our whole stay, in addition the wrap and cocktails were lovely !!! Would definitely come back soon !!!

Food was amazing Serena was an amazing server couldn't ask for more Music was nice

Serena was so lovely and so helpful, anyone who has Serena serving them is very lucky, she is beyond great!! Food was lovely and fast service with drinks, will definitely revisit!

Came for bottomless brunch and everything was perfect. Serena and Cat served us and were perfect, couldn't ask for more ! Thank you both !

Litro amazing cat and Jess were amaze and helped us so much it was amazing experince and made a good day even better :)

I love the people here. Issie is so lovely and so sweet and I the service was so fast despite the amount of people here. Thanks all for such a great experience

Excellent ambience, great recommendations by Sami.

Great cocktails and great service from Sami!

No complaints form us :) 3 birthdays, daughter, mum, auntie. Bottomless brunch- turtle bay Cardiff was amazing!

Would highly recommend AB, he was amazing and so attentive for bottomless brunch!

AB was very attentive and was quick with taking our drinks orders for bottomless brunch. would recommend

Really nice place but to pay £10 for a cocktail that only lasts about two sips is a bit extreme

Very good food and atmosphere. Katie was excellent.

AB was brilliant as we're all the staff with getting our food out quickly as we had a bus to catch and Cardiff was mental. Was quite busy, which I found a little overwhelming, but a more chill day would have been perfect.

we love katie she was amazing 💞

As usual the food was delicious and the staff always lovely, including Jerin who served us. They were very friendly and polite.

Great food and very nice staff. Was served by Jessica who was very friendly and kind and had a great experience with her

Food was absolutely delicious. And the tunes, sickest beats, got me vibin ! Cocktails were on point too! Big up to the chef and staff !!

Awesome place, kate and Katie is a fabulous person, very friendly and yet professional. Made us feel really welcome and made sure everything was to our satisfaction. A true asset to the company. The food is stunning. So much, for such a great price. Definitely will be coming here again