Trivelles Liverpool in Liverpool

I experienced probably the worst customer service I've ever experience through this hotel. At 8:30pm the night before we were meant to travel up from Bristol to Liverpool I got an email to inform me that the hotel had cancelled our booking. When I rung the hotel about this they told me it had not been open to the general public for a week. When I asked why i was only told the night before we were meant to travel 4 hours to come to Liverpool I wasn't even greeted with an apology. I was told I could see if their sister hotel had any availability for us to stay. So instead of being in bed getting a restful nights sleep before my trip I had the burden and stress of seeing if there was any space for us at the new hotel which we needed because of their negligence. They didn't have any space at their sister hotel and was told by the manager that the police were there at the time I called so he would need to call me back. I told him not to bother as we had dodged a bullet and would find somewhere else to stay. Long story short don't stay here unless you want it cancelled the night before and you won't even get an apology.