Eat.eat. in Liverpool

Lovely authentic DIY your own barbecue spot. I cannot stress enough. By some barbecue items so you can do it yourself as it’s such an experience. We ordered a lot today, the Staff are so kind and are fully aware of allergens on the menu. I am pleased by my experience today. Food and drinks were great. I ask you, come here as you won’t be disappointed. You may or may not need bookings depending on what time you come.

Service is always awful...wait far to long for someone to serve me and wait far to long for the order...there more interested in dealing with the drive ins in all the KFC's these days

The tables could have been cleaner but the staff make up with their service and music

I experienced probably the worst customer service I've ever experience through this hotel. At 8:30pm the night before we were meant to travel up from Bristol to Liverpool I got an email to inform me that the hotel had cancelled our booking. When I rung the hotel about this they told me it had not been open to the general public for a week. When I asked why i was only told the night before we were meant to travel 4 hours to come to Liverpool I wasn't even greeted with an apology. I was told I could see if their sister hotel had any availability for us to stay. So instead of being in bed getting a restful nights sleep before my trip I had the burden and stress of seeing if there was any space for us at the new hotel which we needed because of their negligence. They didn't have any space at their sister hotel and was told by the manager that the police were there at the time I called so he would need to call me back. I told him not to bother as we had dodged a bullet and would find somewhere else to stay. Long story short don't stay here unless you want it cancelled the night before and you won't even get an apology.

Would give more stars if the server actually spoke to us but he was far too busy talking to other members of staff