SHAKE? in Liverpool

I decided to go shake shack because I seen that they were offering on UNiDAYS buy a burger and get the second free went there just to be given attitude by a rude female worker I was speaking to her while she was rolling her eyes and giving attitude for no reason she said the total and said cash or card I said can I add the code she said no cash or card I asked her why she gave me no explanation and continued standing there I’m not upset I didn’t get the second burger I’m upset because of how I was treated a simple explanation could have been given when other customers came in different race automatically smiled greeted them and helped them definitely acted the way she did because of my race stop false advertising shake shack and hiring rude people to work for your company food was not all good the bitter and salty not worth 11.70

Best burgers around, as good as 5 guys!

Good but sometimes service is slow

Fantastic burger and chicken poppers

Randomly opening an hour later??

I went in Shake? In the new Boxpark today (4:30pm) - very rude woman working there, abrupt, unpleasant and unprofessional. Give your staff some guidelines on how to deal with people.

When today ordered the American burger with Cheesy fries that wouldn't fill a mouse. The burger was the size of a £2 coin. Girl even forgot to give us barbecue sauce. Absolute garbage. A real disappointment. cannot – will not - should not RECOMMEND Watched the Scouse ghetto gourmet recommendation on Instagram. I honestly didn't agree.

Nice and clean, we hope to get the order faster

Quality of the food absolutely terrible. I was so disappointed, me and my husband went there with the bus just for that place and we left starved. I had so many burgers in different places in the past but I've never experienced such poor food quality. Cheese on top of the fries looked and tasted fake, absolutely terrible. Burger, fries and nuggets super oily, you could tell the oil they used to fry was old. Even the BBQ sauce was terrible. On top of the negative experience for the food, the waiter ignored the fact that we haven't touched half of the meal. He didn't put any effort to understand why we didn't enjoy the meal nor even offering any type of refund. I work in hospitality and i can tell he had no idea how to handle a customer complaint. We'll never go back in that place again and I'm not recommending it to anyone. :(

I ordered 2 Milkshakes and they arrived with no straws. Bear in mind the shakes are thick as they have ice cream in them absolute joke! if you are ordering from here I suggest you have straws ready. When I asked can someone send straws out staff stated that they could not send anyone out and they would have to be picked up never known anything like it. Spoke to the manager Cara and was advised to use a spoon she should deffo be sacked! terrible customer service.

New fav burger place, not greasy, gorgeous packaging, really delicious

Take away service is very poor. They overbook the delivery with UBER and the food arrived 2 hours after the order was placed. They need avoid these poor practices.

Really nice server but when we got home with our take out order - no ice cream with our cookie dough dessert - tried calling to let them know but no answer

Best burger I have had in Liverpool. The waffle was nice as well. Will go here again

food and service was absolutely superb

Got a takeout from them today and it made my day 😊 Staff were beyond friendly and efficient - my wait wasn’t long at all and the food was amazing! Visiting them today was a great decision 💛 thank you so much, Shake!

Not sure if changed the waffle mix Not the same didn’t like at all Old waffles the best Prefer fresh ice cream instead of out machine and into a freezer was like a brick

Cancelled an order after an hour literally could’ve cancelled it ages ago. They’re open for another hour as well - no excuse. First time ordering and trying and won’t be ever again! Enjoy the business.

I'm appalled. At the burger that's just been delivered by Uber eats. Burnt cold and inedible. Called to complain and was told they will start watching the food that now gets delivered.they should be checking the food in the first place. No offer of a replacement. Wouldn't waste your money. Wanted to upload a picture but no option too.

Ordered milkshakes and a burger. The milkshakes were very nice and well made, but a few bites into the burger we found one of the patties to be quite pink ended up throwing the rest into the bin.

I got a raspberry ripple shake and it’s gorgeous and lovely staff very helpful I would definitely go there again thank you so much 😊

Accepted our order on Uber but never delivered or picked up their phone

Very tasteless burger and very salted crinkled oven chips. I did pay extra pound for cheese but didn’t get that. Very salty. The desert was okay at best. I just think they spend more on packaging than concentrating how the food is made

Not good this place, no menus, app only to order still and waited 40 min for a tasteless desert. More interested in the just eat orders not customer service of the people in the shop.

Cold and dark place, food quality ok but staff attitude awful No parking, side streets are always packed

Nice but quite pricey, burgers are the same size as mc Donald's

No show, phone call after 2 hours to say food had been dropped off an hour before...despite me ringing them an hour before!

Easily one of the worst orders I've ever received and the customer service from the fella I spoke to on the phone wasn't much better either haha wow. Ordered coke zero....got a full fat coke instead which was warm. Melted ice cream. Melted ice blasts which were half full. And a battered waffle that was soggy an dry as anything. Called up to complain which I never usually do but I was just in shocked how bad this was....the excuses were laughable. Of course its ubers fault....he must of filled the ice blasts himself half full and also picked the wrong can of coke then delivered it haha. It amazes me how these kind of places stay open to be honest google needs to have a zero star selection for these kind of places. Disgarce.

Paid 16 GBP for a burger and shake. Burger is about the size of a McDonald's big mac, which wouldn't of bothered me IF it came with fries. For this price, obviously I expected them to be included. The shake for 5 GBP was also very small. Wouldn't recommend purely based on their price vs portion sizes - not worth it.

Have seen this place advertised on insta a fair bit so decided to give it a visit. Stayed in for food as there's a nice seated area inside. Place is modern, some good tunes on too. Food was nice, where we got a cheeseburger, fries and coke. Would recommend and I'll be ordering from here in future.

Decided to finally try Shake? After months of wanting to but never getting around to it. The Burgers & Shakes we’re well worth the wait, full of flavour & Taste, freshly prepared and the wait wasn’t long either, only slight criticism was the skin on fries, half way through it felt like I had scraps rather than fresh fries, the other 2 portions were full of proper chips, I won’t let it put me off returning as it was one of the best burgers we’ve had for a long time The restaurant itself was spotlessly clean and had a quirky photo booth to take gifs and were then emailed to you The 2 female members of staff who were taking the orders (blonde & dark haired) were really friendly and polite, a real credit to this place!

The best burger I have had in a very very long time. I would definitely recommend Shake. The staff are so friendly and the food and shakes were outstanding. Will definitely be going there again (and again).

WOW, simply amazing, burgers to die for, shakes like no others, great service! Can’t wait to revisit, YUMMY 😋

Hooooolyyyyy moly! Ordered the bus off Waddell and the Jammy dodger shake and it was freaking awesome! Ordering more again 10/10 recommend end best deserts in lpool right here !

Nice looking place. The food itself wasn't great. Burgers were a bit dry and lacking in flavour. Might've been a one off but I had a burger yesterday from another establishment for a similar price and there was a big difference in levels.

Proper good food, burgers and fries were piping hot when delivered, milkshakes are great. definitely ordering again.

Ordered waffles and cookie dough from just eat for the first time and it was really nice! Best dessert place I've had yet. Waffle was nice and crispy in parts, generous amounts of choc sauce. Cookie dough was a little small but it was so lovely and rich I didn't mind. Prices are fair when consider that other places can charge £10 for waffles (!!!) Also packaging was very neat with a pretty design. eco-friendly too! Definitely ordering again after I work off those calories lol

I had the Aye Carrumba Excellent burger very tasty will definitely be back 😋

Wow, got one of the NYC burgers just on a whim and it was easily the best burger I’ve had in this country.

Just had a take out from Shake and couldn't believe how amazing it was. Fabulous food, would definitely order from there again

Just enjoyed a delivery from here. Arrived quickly. Burgers were so tasty and everyone was impressed with the milkshakes. Better than 5 Guys. Worth every penny and will order again.

if you want half the quality of five guys but want to pay the same amount- never again.

Ordered from here a few times now and is definitely a favourite. The Aye Caramba burger is amongst the best burgers I've ever had and the curly fries were fantastic also. My partner loves the deserts from here too. One thing I would note is that the portion sizes are small and quite steep which is the only thing preventing me from scoring it top marks.

Best delivery I've had for a long time. Everything arrive hot, looked delicious and tasted amazing. Will be ordering again very soon

Waited 30 mins for 2 burgers, 2 fries and 2 milkshakes. Had to prompt the server before it was eventually brought out. As for the food itself, burger whilst way overpriced was very tasty, fries were pretty good but the milkshake was a generic sweet tasting milkshake and didn't impress me at all. Not worth the money and I wouldn't go back.

Food is absolutely amazing and worth every penny!! The black ice cream is to die for, we have been back 5 times for it!! Really friendly staff too. Photo booth is a great idea

Absolutely incredible! Will 100% be returning, the Hank moody burger is unbelievable. Everyone in the shop is polite and extremely friendly!

Came here last week with the family, best burgers we’ve had in a long time and the milkshakes are top quality!!! Definitely worth a visit! Nowhere else like it in the area

Ordered two texas chainsaws and two chicken burgers for the kids, we all loved the grub and the friendly service we received, will definitely be going back!

The food is amazing! Can’t go wrong with the shakes and the waffles are stunning. The black ice cream though😍Staff are also all lovely. Great atmosphere. Would highly recommend.

Milkshake was great, burger not so much. A bit too expensive.