Treatz Dessert Watford in Watford

Worse place ever cookie dough comes like a giant hard cookie phone to complain and they fob you off

Me and wife who are always been an admirer of Treatz offerings across their outlets in Harrow and Wembley. The staff in Watford is completely unprofessional and don’t have any courtesy while being in host management industry. While we were in Watford on 8th Dec Sunday, we order Ferrero Rocher Sundae after asking the representative present there about their recommendations. The menu photo and name clearly shows it containing ingredients such as Ferrero and related contents. While we ate the same, we found there wasn’t any Ferrero in the ice cream. After we enquired they said sorry, and offered us to give a Ferrero separately which doesn’t make sense, as we have eaten the Sundae already. As I mentioned we are leaving, they said we can give you Ferrero in a tissue paper for take away. Thats the most pathetic idea I have heard. I would say the person who gave this idea shouldn’t be on the other side of counter ever. While charging the money even after the bad service, they charged me extra service charge without even asking me before charging. That too even after I was complaining about the product they served us. Really disappointing experience. Would recommend Treatz to look into this and make sure this kind of staff doesn’t let the brand value go down.

didn't deliver took 2 hours and didn't show

The dessert was lovely and the delivery driver was on time and very professional.

Lovely dessert , restaurant read note and accustomed order as asked :)

Worst place to eat desert, inside it's very beautiful but the service and swets are horible, been on a sunday evening to take a crepe, and it was the worst that I ever had. Not recommended!

perfectly well presented. on time and nice delivery driver.

Amazing Treatz experience today!The decor is lovely,classy and I love the wall and telephone box.The food was fantastic too,I had the strawberry,toffee fudge and salted caramel ice cream.It was so delicious and full of flavour.The blue Caribbean was amazing and had loads of flavour,the flavour really transported you to the Caribbean.The staff were friendly and service was fairly quick.Would highly recommend.Spotless+nice clean toilets.Only thing is that the wheelchair friendly/female toilet is out of action.Would highly recommended Treatz.

Nice place to visit if you have a sweet tooth. Compared to Haute Dolce on the other side of the road, this is a smaller establishment. However it is much less crowded and more beautifully decorated. It has a different menu too. Try the french toast if you are hungry. Overall I liked this place more than Haute Dolce. And furthermore it is a much better option than going to McDonald's or Pizza Hut

Kept changing the time. The vip milkshakes are really nice but the chocolate fudge cake is very overpriced

Tried cheesecake, it was horrible and awful! Waffles and other desserts might be worth a try but cheesecake was a joke

My little boy had to wait 20min for his icecream all of us had eaten our food and he'd still not got his. Over 15 mins after we'd all eaten he then relieved his, only because I had to make a complaint. The staff have no clue about customer service , as rhey was half way through making our order & stopped to serve a customer, which was more a chat about his life wasted journey 🙄🤦🏼

Treatz was about to close but Wakas let us sit in and eat! He was so attentive and kind, he made the whole experience x10 better. He let us enjoy our dessert even thought it was closing! Thank you wakas you’re the best! The desserts were obviously just as good as they look!

This was really good when it opened but now it’s a huge let down. The desserts were cold, the floor was disgusting and the waitress left our plates once we had finished for ages, she waited until we had left.

Do not recommend, waited over 45 mins for food and then had to cancel our order as they served customers that came way after we came, when we asked them why we had to wait so long and not get our food they just replied oh because of the kids and not even apologised, for 2 drinks we waited over 30mins as well as there were 3 employers but no idea what were they doing. Disgusting service they have no idea what they doing. If plan to go there be ready to wait forever as they only care about kids not others!!!

Got milkshakes. From all other branches milkshakes are the best of all parlours but the service was bad. Just whilst I was there 3 ppl were unhappy. 1 asked for a refund.

My order says it was delivered yet it hasn’t been delivered

I went first time to have ice cream there ... i/ was really lovely n it was good price as well ... it was beautiful place...

my order has said it been delivered but it's not been delivered to me im not happy I would like my order please

I had a beautiful time with my daughter and best friend. The food, the service and atmosphere were all perfect. Everything tastes excellent. This is my second time coming here and when I leave I’m always full. Perfect service. Thank you Roman for delivering a professional service.

Pretty alright food didn’t serve tap water tho which sucks

I waited over 2 hours at 9pm for an ice cream and a milkshake absolutely ridiculous but I must admit probably the best dessert in watford

Poor customer service. Not busy do no excuse.

Nice staff. We were served by Roman!! The food was great. My wife and I had 2 luxury hot chocolates and a lotus crepe. Both were delicious and very well made. Highly recommended!

Nice, clean, good service. But please for the love of God TURN THE MUSIC DOWN

Says my food has arrived but it hasn’t

The raspberry and pistachio tiramisu 😍 My new all time favourite!! Utterly moreish!!

First time at the Treatz in Watford and the customer service from Roman was incredible. He was very helpful and very nice in how he served us. Thank you Roman

An amazing experience with all my family 30 plus people thank you for the amazing service

Thank you Roman; excellent service for me and my family!

The best customer service, absolutely polite staff, most definitely would recommend to all friends and family

Cookie dough was over baked and the chocolate covered strawberries was not fresh and the chocolate was hard and chewy.

The icreama were missing from the cookie dough and the cookies were very hard!

The loo is in the middle of the restaurant, smell horrible

Had to give it a go very nice. Couldn't go to often I'd lose a toe through diabetes 🙂

my food came and it was all out of the box and unable to eat. i would like a refund thank you.

Terrible experience . Ordered a waffle which was undercooked , stodgy and bland . When I told the staff they stared at it and said nothing . They said they would make me another but refused a refund . Also told me they make their own chai , only to be served a bland milky spiced chai with no flavour . Afterwards they told me it was indeed from a packet . Again refused to give me a refund

Did not receive delivery Just Eat Driver delivered somewhere else as usual these just Eat Drivers need more training as they do not know how to deliver to correct address got my Refund from just eat

Nice little place, clean tidy and quiet. Food was great, slightly on expensive side for portion sizes on selected items. Mango Milkcake is a must!

The food was nice however, there should be an actual waiter, you cannot work behind the till and tend to orders at the same time.. so it’s only right and service was disappointing overall.

Best milkshakes in Watford Town keep it up guys

Absolutely amazing interior, hygienic. Staff are very friendly and make you feel welcome. Food is brilliant.

Our family's go to place everytime for desserts 🍨 and we're never disappointed! Friendly staff and quick service!,

Very good experience - a lot of brownie knowlodege. Would come again

Nice place, I think all what I try was good.

Food was lovely as was the decor. Great service from our server Imaan who was very helpful and attentive. Will definitely be back!!

Imaan was amazing very welcoming and attentive <3 10/10 experience because of her

Always great food great service

I love the food here at Treatz! Today I had the Brookie - a brownie, cookie, strawberry and ice cream stack. I would recommend. Overall, I think Treatz is one of the best dessert places in Watford. Thank you Roman for being fantastic. 😉🤩

A few months ago I visited there and they said we are closed way before closing time. Today they had some 50% off going on for a couple of hours so decided to give them a chance and drove for 20mins and when I got there they turned us away stating we are closed at 10.20 while they were advertising we have 50% off until 11pm.

Roman was really nice and welcoming, provided an excellent service. Food with good quality.

Served by Roman, nice and friendly waiter, prompt service provided. Crêpes and pancakes were delicious. Would recommend.

Been here four times and I always forget to take photos of the food. However, their service and the food they serve is superb. We will keep coming back to this place.

the food was amazinggg the french toast was so soft and the food came out quick also the server was rlly nice. the place had such a cute vibe and definitely a place to take lots of pics

Very bad service. Given 2 cups of tea with broken tea bags in. Ordered 3 desserts only got 2 of them. Asked for the bill 26.45 was given change in 10p and 5p pieces. Told the guy I'm not having all that change he said they have no other coins.. gave him the odd 1.45 he really didn't have a clue. shame really as the place is lovely inside.

Authentic dessert parlour in watford

Great food and service ! Really enjoyed the experience . Imaan was great - very attentive and friendly .

It was the perfect end to a date night for my husband and me. The desserts were heavenly and the atmosphere was so cute.

I was served by Imaan, a very lovely lady working there. She was professional and looked after me with my needs. I would deffo recommend the place and she needs a raise lol

very lovely server called Imaan

I have tried white chocolate pancake and a karak chai which was very good.very welcoming staff specially roman and sudais. Highly recommended

Food Quality and and overall service is excellent. The three young guys are extremely professional and always provide exceptional customer service. Highly recommended. Will come again and again.

Had a great experience very good food and service i will highly recommend for the dessert lovers

Love it and staff members were welcoming and definitely recommend it.

Was very delicious and they mackerel my wife’s birthday very special 100%

Friendly delivery driver. Unfortunately, all cookie doughs were overcooked. Chocolate, fudge, pudding and cookie dough was cold by the time we received them.

It was brilliant experience with treatz . Good service

Great service best desert shop in Watford

The service and food is outstanding . I recommend this place to all dessert lover i will visit the store again. i was served by Roman very kind person.

Incredible food, especially the Oreo French toast! Great customer service, Imaan was amazing !

I rather enjoyed the exquisite oreo French toast Imaan was incredibly helpful and attentive

Delivered 31 minutes late from original estimated time

Beautiful delivery - given to us as it needed to be!

Poor service but food was nice. Quite a few flys though…

The desserts were good. Loved Zahru's service.

I took a cookie milkshake which had no taste, my sister also took a milkshake of another flavor which she returned because she encountered the same problem as me, we were disappointed. The children had scoops of ice cream which were good. Concerning the atmosphere, I really liked this place which can be defined as Instagrammable 😍 besides we did not take a photo of our order but only of the place…

Avoid the place! Waitress was obnoxious and responded poorly to my jovial attempt at communicating with her. She then reiterated our conversation with her colleagues in a distasteful manner and sourly placed our order on our table. Milk cake was disgusting and they were out of all chai drinks. Good job Chai Wala is across the road - go there! Doughnuts are cheaper aswell.

Great for vegan desert if you’re lactose free like I am. But one time they did get my order wrong and gave me the wrong food, probably gave somebody else my food.

Honestly one of the most decent dessert and hot drink place in watford high st. The karak chai is better than chaii wala. I've been served by Ismail where his service on top. Really nice guy. I need to come here more often.

i just visited this place and it looks amazing 🤩, you won’t regret it, the desert is beautiful 🤩 i enjoyed it a lot , looking forward to seeing you guys again,

Disappointing. Cheese was was not firm but soft like cream. Crepe was probably the worst crepe ever had. Extremely thick and chewy. What a waste. Never ordering from here again.

Milkshake was the best I’ve had in Watford

Ordered mini doughnuts absolutely delicious 🤤 10/10 Would recommend and defo ordering again 😊

Delivery was delivered well within time frame self. Delivery driver was very polite,

The service was really goods and the food was really nice. The atmosphere was lovely so I’ll definite be coming again!!

Love there milkshakes especially the bubblegum one it’s so good 😊

Bit annoying but it came warm and it was amazing!!!

It’s not worth the price. So small and they didn’t put the sauce I requested even though I paid extra.

I am very upset with my order. Waited over half an hour for it and it has arrived with the bag dripping all over my floor as my milkshake had clearly spilt which the driver would have known when he passed me the bag as it was completely torn. The milkshake was put with the other desserts so this meant that it spilt on all of them. The crepe was freezing cold, covered in milkshake and COMPLETELY INEDIBLE! I am very disappointed and want a FULL REFUND immediately. I have pictures of this shocking mess. The drink should never have been put with the hot crepe and other ice creams. Shocking.

Food was tasty and service was great! 😋

I ordered the French Toast and it was awful! So much chocolate slabbed on, presentation was poor and there were flies everywhere.

Delicious collection of desserts with great costumer service with the great quality food.

Quality food, amazing taste with great customer service. Must try their Ferraro crepe!, highly recommended.

Ordered a brookie and it was 10/10 ! Huge portion and delicious combo with vanilla gelato.

Appauling food. I sent a treat for for someone. I also tried it! On arrival the waffle looked like it had been through a war. There was hardly any chocolate on it and the strawberries were dull and lacking in flavour. To top this off, the main component, the waffle, was tastless, bland, dry and tough. It lacked the fluffiness, sweet taste and freshness that you would expect for a waffle costing £10. I will not be using this pathetic service again - it's not waffle, it's aweful!

Beautiful setting, fast and lovely service. The chai tea was delicious.

Great ambience, lovely customer service. My favourite dishes are the Strawberry Villa waffles and cookie dough. Imaan- my server was very kind and sweet.

Awful cheap food, incompetent staff, abusive managers

Food arrived 2 hours laye and wrong, manager was rude and blamed me

I visited Treatz with my nephew and we had a wonderful experience the gentleman served us was friendly and helpful I highly recommend Treatz