Tortilla Watford in Watford

Ive worked at intu centre for over 7 years and been going to this restaurant as i like the options and chipotle wasn't an option. Service has always been nice and clean restaurant. The reason i’m leaving this review is because the services at these restaurants are getting out of control and if you calculate getting a meal at least once to twice a week they've made money off of me. I went in to make my order. I see what seems to be a team leader doing delivery orders. I waited patiently only not to be acknowledged, as i waited patiently i guess staff saw i was waiting and directed me to the self service machine as he was too busy doing other orders, this is what he actually told me. Mind you there’s like 3-4 other staff so im sure one of them could have served me, which thats how it usually is and should work, as delivery customers are just as important customers as walk-ins. I was so shocked at what he said i said excuse me come again. As he caught me off guard and was being rude he corrected himself and said could you go to the machine to make order. I said no as i like my bowl a certain way, he was rude and theres other people that can help. He didn't try to do anything to take my order as the machines and online dont give certain options. I took it as he didn't want my money as if he doesn’t realise these machines his sending me to will soon take his job. I left to go to chipotle. It was a little bit further. Waisted my time waiting patiently thinking i was going to be served. The service at chipotle was amazing and the food taste better including the chips. Will not be going back to tortilla. If the team leader doesn't have proper training how do you expect the rest of the staff to behave.

The order tasted nice. However, it was not hot and there was not enough of some components which was disappointing.

Lovely staff Good portion sizes

Lovely friendly service from Bhargavi Khushboo and Andrea. Super tasty food too! Wish the NHS discount could come back though

They have increased prices and reduced portions. Staff is not friendly and polite. They have systems to place order but I prefer checking what all they put, I might need mix of rice, less vegetables and more beans, how much salsa etc but now they bluntly ask you to sit on your table and they will bring whatever they want to add. Not worth it

Best customer service. Krunal was superb so respectful. Thankyou guys!!!!

This place used to be great but now they make you order at the screens which limits your selection. You don't get to talk to a human and choose all the fillings which is half the fun of a burrito bar. Its a real shame to demote the nice staff to food serving robots like other fast food place.

Good was amazing and the staff are so friendly and helpful

Good service… Everything cleaned I love it

They've increased the price but they reduced the quantity, every ingredient apart of rice looks like is gold, I barely could notice any cheese or sour cream,any the price they asking for guacamole and they only adding quarter spoon it's painful. I missed to eat there as they used to be good for the price ,but now you just not hungry anymore after watching how they are serving the food . Painful,ever again .

Place is very well maintained, Very neat and clean, food taste really good. I have had the best nachos chips to be honest.

i had a burrito and tried the quesadilla. the food was nice with good seasoning. not too spicy but they have sauce in store to make it more spicy

Ordered through uber eats and I ordered naked veg grill bowl. Tortilla sent a burrito instead of the bowl. I am allergic to gluten. I called Tortilla and they said i had to call uber eats to get a refund. I asked them "what am I supposed to eat as Im allergic to gluten and cannot eat what they have sent" Their response was " I am sorry we cannot do anything as we have just closed the shop" WOW. When contacting Uber , they only refunded me for half of the meal.....this is disgusting service. Leaving me with no option but to order from elsewhere, total cost of dinner cost more than a sit-down restaurant meal. Ridiculous customer service.

Accurate, on time and got a promotion on the order too

A very bad experience and for sure the last one at Watford: burnt chicken, unhelpful staff, small portion. I wouldn't give you a star! I made the order at self check-out and of course it wasn't what I had in mind. I asked the staff where is the manager and why is not labelled each product (smashed beef, etc. ) what you are selling so customer be able to order the food they want. A blue-eyed woman (probably the manager or supervisor there) was avoiding to answer my questions and was looking at me why I do not know your food. Totally unhelpful!!! Because it was a take away food with 3 dishes once I reached home I noticed the medium order ( chicken open buritto) - one of them because I had two, was more like small. Half of the container! And also it had black burnt chicken both dishes!!! See photos! For Tortilla management: if you want to still sell you need good managers, and not to sell burnt meat . And also the portion must be always the same. The staff puts less to spare some of the work they do.

Amazing fresh food with friendly service👌

Staff is very helpful and friendly lovely experience

Delicious food & lovely service 😊

had an amazing experience at this store! It's way better than Chipotle! Their new product range is fantastic, offering unique and delicious options. The customer service was top-notch—shoutout to the lovely short girl on the shop floor who made me feel so welcome! Highly recommend! My fav is the naked burrito 😋

I went over the weekend with my family and had a delicious meal, team were attentive and the music was appropriate considering it was later on in the day. Thank you for welcoming me and my family we will be back!

Small amount of meat. Not warm. Not much for the price. Tasted OK.

Never take the offers because you might as well become vegan. Just rice in a wrap . Meat as legged it and as a professional worker. Who's honest. Defo won't be ordering again.. People work hard for there money. Have some respect

Never turned up! Restaurant didn’t help and couldn’t tell me where it was. Refund please

After a lovely evening out with my wife, I headed to meet her at the food counter where she had kindly decided to order for both of us. To my surprise, the server was attempting to charge her an outrageous £40 for two meals, even though the correct total should have been just £18. I pointed out the mistake, but instead of fixing it, the server chuckled arrogantly, as if it was no big deal. It felt like an outright scam. To make matters worse, the food was mediocre at best, nowhere near the quality of other takeaways we've enjoyed in Edgware. I'd advise anyone to steer clear of this place – it's a rip-off and the service is appalling.

Great place, always very nice and lovely when you order online or in person. The manager is ever so lovely and so are other members of staff I speak to when ordering in person or via ubereats. Great team.

Food okay but service needs some attention

The staff at the Watford Branch who were serving food today between 12:30-1:30pm need additional training on what a “portion size” is and to follow the given guidelines. The gentleman who put the additional toppings on my order scattered exactly 8 pieces of corn on top of my order which was not the portion size of the spoon in which Tortilla states is given per customer. The small white lady who was in black did not make the atmosphere welcoming and made me feel very uncomfortable whilst eating.

The food at Tortilla is appetising and flavoursome. It fresh and filling. Most of the menu if gluten free and dairy free. A great place to refuel for a busy day

Amazing food and was served by Mo who was very pleasant and attentive.

Food was tasty unfortunately the service wasn’t that good ,food portion had a nose dive and sudden change of behaviour: frosty and dismissive when they noticed I was wearing a star of David necklace :( I came to eat and not to be judged. I won’t go there again and definitely won’t recommend it to my friends.

It was a horrible experience with racist flavour coming from the staff. This is a pro Palestinian and antisemitic oriented restaurant . I will never go there or recommend anyone. The food is average and you pay extra for avocado! And any other basic Mexican burrito filling. Go to lots of other restaurants who deserve our visit. Nothing went down well and I left half of it in my plate

Very tasty food and quick service. Not too busy.

Can never complain about the food here. Delicious every time

Really friendly staff and above and beyond customer service, i would highly recommend.

Best mexican food and Great service.

3 stars cause i do like the food but the staff are anti not very bright . didn’t give me or my partner a plate or cutlery could of been friendly in general also no toilet roll in the woman’s rooms

Amazing experience!!!! Staff was so kind and helpful. Lovely manager and great food!!! Will DEFINITELY be coming back🫶🫶🫶🫶

Great food, super lovely manager, all round great experience 😊

Good goood, so nice, cheapest, faster and delicious, totally recommend, hapyy staff, probably busy day

Ohhh my godneesss so incredible, quesadilla beef amaizing, customer service so really nice, Jaanika, thanks for today is a good help for me and my family

Best mexican in watford! Fresh burrito!! Love it!

I'm very enjoy my time at tortilla, amazing food and amazing service. The manager was helpful specially when she help me with allergens information. I will definitely come back

Not the best burrito. Nothing really fresh in it. Texture just felt samey and not very tasty. £40 for three of us to eat. Three burritos (Two chicken and one pork), 2 cans of fizzy drink (One coke and One Cherry) and an orange juice, with 3 sides of nachos, as part of a meal deal. The nachos didn't come with any dip, dry as hell. Just very disappointing. The UK just doesn't do Mexican food very well. I don't know why this is. I assume Mexican food, is all about fresh zingy ingredients. How hard can it be to make good take away food? Next time I will stick with my local burrito shack in Chipping Barnet Town centre! Now they know how to get the best out of ingredients. Tortilla Watford, a never to be repeated experience!

Terrible! You order a burrito like the one on the pics and then they ask you: “ you want meat? That’s extra 1£” , “you want salad? Oh, that’s extra 2€? What a fraud. Everyone reading this, avoid this place!!! The meat is full of fat, clean meat to find is like a bingo win!

Disappoint and unhappy with the lady manager’s behaviour. She is a short white- healthy lady. The name starts with J on her badge. I know her name but don’t want to take it. Don’t know how to speak and communicate with customers. Honestly rude! I visited yesterday and I am a regular customer. Her behaviour is not normal as always. Disrespecting her staff in front of everyone for no reason. Happened on National Burrito Day as well. A very stingy person when it comes to portion. Always it turns into an argument with customers when she is serving. Staff seems to be too scared of her because it’s not normal behaviour from her side. As a company, tortilla food is nice as always but the manager’s behaviour seems to be unhealthy for the company honestly. Not gonna recommend this branch.

I was recently in the restaurant enjoying my meal, but the meal was ruined with the argument between the customer and the manager....the manager was a short white lady who was really rude...it was not a good atmosphere so I left the restaurant immediately...👎

Never saw someone begging for reviews to all the customers

Rude staff especially the manager, it was a white short lady, the price seems to be okay but the portions are terrible. They don't know how to speak politely I was in the restaurant when a customer was nicely asking the difference and it turned into a big argument when the short lady got Involved. Never coming back.

All the best this guys excellent service also cool music 🙂

staff said i wasn’t allowed both corn and pico de gallo, since when?! manager did up approving it. staff are very pushy to give reviews and come over often interrupting conversations. not a great experience

Jannika is a great example of what a manager should be!

Food is always amazing! Never fails to hit the spot! Lady with the glasses is always super polite and always smiling!

Best service from Vidhi lovely and good food

Tried the naked burrito with the guacamole😍 loved it staff was patient with me as well so overall had a nice experience

Best service by Vidhi and Jaanika. Great humble staff with clean environment.

Unhappy staff, bleak food coupled with high prices.

Absolutely shocking service and attitude from the staff. My friend and I both ordered a large burrito. My one was 50% smaller than my friend's and the person's directly in front of us, despite choosing almost the exact same ingredients. It had significantly less filling. I pointed this out to the staff and suggested I should only pay for a medium given the size difference, or they should remake it. The staff refused both options and offered no recourse, but instead shamelessly argued with me about this and created a hostile atmosphere which made everyone present uncomfortable. Then who I assume was the manager (a short, overweight, belligerent woman) got involved and embarrassed herself by claiming there was "barely a difference between them". This was a blatant lie. I proceeded to tell them we would not be paying for the meal and I would be leaving a bad review, to which the woman claimed I was threatening her personally. I assured her it was not a threat, but a statement of intent. She then became extremely rude and demanded that we leave immediately. This occured on 4/4/24 at around 8:15pm. I have never encountered such a group of snide, deceitful, argumentative, pathetic workers in any restaurant I have ever visited. Tortilla ought to look into both their hiring practices and their training. I wish I could give zero stars and I urge readers to beware of the toxic nature of the staff in this establishment.

Really nice burritos and good service

Very friendly staff who catered to us on National Burrito Day! Great food you should come here.

Food tasted great and the service was amazing, the staff are very friendly and warming.

Very disappointed with the visit, there are so cockroach on the floor running around. The smell is terrible. Never coming back

Had to throw away half of my bowl in the bin as I found a piece of plastic bag in my meal. The staff were just standing and chatting to each other didn't seem to bother about dining area.

I found the food really tasty and my server who made my buritto was quite knowledgeable on all the toppings and flavour profiles. Staff are really nice and happy. They even cared to check if I was enjoying my meal which I loved. Shout out to the whole team and keep it up. I will definitely be back. My only regret is that I didn’t come dine in sooner!

As you would expect, great food located centrally in town!

Very tasty as usual but the server makes all the burrito smaller than they're supposed to be. For example by giving half of the beans or smaller portion of meat. This is nothing like they show on the ad played inside.

We were looking forward to our meal it was the first time we had ordered from Tortilla. We were not disappointed, the food was deliciously fresh & tasty. Will definitely be ordering again.

Food was cold and had spilled out of the container & into the bag. Everything was soggy/wet. Have ordered from Tortilla many times, this is the first time I have received my food in this condition.

Tacos complete cold. That's normal? I didn't enjoy the food. I only ate it because I was hungry. I wouldn't go there again.

Kept me waiting for nearly an hour and then just cancelled my order. If you can’t fulfil an order, cancel it immediately don’t waste my time

Very functional place with helpful staff for some quick bites.

wrap was luke warm, but flavor was great

Pretty spacious with decent number of seatings that are not too cramped together. Tasty naked burrito, consistent taste with other branches, fulfilling large lunch, worth with the price paid. £10.65 with add on guacamole and canned drink. I wished the cashier asked if I have the tortilla points card, Tortilla is not available in most towns, so I forgot that I have the card. Overall, nice lunch. 😊

Enjoyable, it's great that you can use the website to select what you want in the burrito and it will tell you the exact calories and macros

Reliable quick tasty Mexican food

Had the large beef with extra hot sauce. Very well cooked , very clean and good service

Very good food and kind and helpful staff! Loved it!

Great atmosphere, lovely food and great customer service by Jaanika, will be back😊

Great food, wouldnt mind a bit more in the container

I've been given someone else's food. I ordered from Tortilla and I've been given a halloumi club sandwich?

Been coming here for a while now and the food is always fantastic. The fact that you can choose exactly what goes into your burrito is what makes it so great. Unfortunately on this occasion, the server put beans in when we both said no beans please, but luckily they tasted alright and didn’t detract from the overall meal :)

Staff had incredible customer service ensuring I got discounts and saved money and waited to sign up to receive all the discounts. Then checked in after to see how I was doing. Food was good for tortilla but the customer service I got made it all worth it!

Absolutely extortionate, £11 pounds for two cokes and three TINY tacos!?? Food quality and service was incredibly blasé.

I ordered a beef rice bowl with vegetables... I got beef and rice.....Where's the vegetables? More vegetables next time....

The quality of food drastically down now compared to my previous visit here. The uncooked rice served in burritos !!! Disappointed with the taste today.

Small portion, some of the fillings were missing. Not the first time.

Menu is varied but food a little cold.

Nice snacks and very helpful staff.

Confusion about pricing, good food though!

Great vegetarian Burrito at Tortilla. Yes, as they say just like California. Fresh ingredients, plenty of options. Tasty and not full of salt - shows confidence in their ingredients. Even the Tortilla chip were light on salt ( you can alway add your own) There was no queue for me, though the staff move you along quick.. you just need to know what you want. The Subway of Cal-Mex - I'm now a fan of both. Decent prices.

Nobodies cleaning the table and empty the bins

Nice spot for brunch in Watford

Taste for Mexican foods that specialise in burritos

I ordered a can of sprite, was charged for it, and never received it? The food itself was fine.

Food was cold and only got one out of the two meals

Food was okay for what you pay, I would say slightly overpriced. I got a naked burrito medium for £9 with a diet coke. I found an eyelash in my meal at the end so wasn't impressed, the server was rushing me and forcing me to choose very quickly even though I was the only customer in there. Good thing is they do blue light card discount. Always a healthy alternative to normal takeaway food. x

Expensive for the taste of the food They deserve 0 stars

Very expensive They have one price displayed on the menu When you order everything is extra 1 pound Don’t recommend

If it was 0 stars they deserved Worst food ever

Tasted really nice but didnt have any rice in which i put down it was just meat and a lot of peppers in the wrap. Also was near enough cold when got it even though delivery was pretty quick. Will give it another go at some point as it did taste good though.

Ordered two identical meals, one was half the size of the other. Lack of consistency is enough of a discouragement for ordering again.