Tortilla Southampton in Southampton

Food was half cold & half warm, my mother was eating her burrito, which was supposed to be vegetarian & she'd eaten most of it when she realised it had chicken in it, even though she was told it would be vegetarian.

Isn't a bit of a contraction Guacamole is optional in a Borretto? Otherwise quite a tasty meal

Food was soggy and tasteless. not hot

not the drivers fault but, restaurant took a while to prepare the order

Food wasn't delivered until 5:50pm despite I ordered food at 4:10pm. Food was cold, dry and tasted like a rubber. Very disappointed

Myself and my wife approached the front counter and immediately noticed no one was at the front counter. We were the only ones in the queue. We were waiting for someone to serve us, but no one approached us. Instead there were 4 people stood around the middle partition, that separates the back of house and front of house areas, looking on their phones and talking amongst themselves. What made the experience worse, is one person came to the front counter to restock some of the food, didn’t even acknowledge us, and walked right around the back again. It’s not like we were stood far back either, we were stood close to the glass/perspex screen where the food is held and the start of the front counter where you would have your order taken. Needless to say we did not order any food there and will not do any furthermore, especially when you have a more competitive and wider range with the competition, Mexigo.

Worst customer service I’ve ever received by a company! Our money was taken, food was never delivered, no-one tried to contact us about our delivery and when contacting Just Eat customer service we’ve been told there’s nothing they can do. This is absolutely outrageous behaviour and now we’re being blamed for the fact that the order never came!

I recently came to tortilla for the first time and was served by a young lady called Emily, she did a fabulous job helping me with all of the different options, will definitely be coming back thanks to her!

Great service by Joe today! Highly recommend!!

It never arrived. Not the fault of tortilla. But just eat never found a driver so it never got delivered. I want a refund and compensation

I was served by Esme over the weekend she did not disappoint. She went above and beyond in catering for my dietary requirements with a big smile on her face. Amazing food, served by an amazing worker.

Lovely service from Emily today!

was served by emily, she was a delight and very polite. it was my first time here and she made it super easy, a great experience will come back again!

I was served by a girl named Emily, she was so sweet and friendly, had great style. She was speaking and making conversation with me while I was waiting for my quesadilla to cook. She put the perfect amount of chicken and cheese inside and it was cooked to perfection. The price was worth it for what you get, not that it was expensive by any means. 100% suggest more people go there, staff and food are great!

Excellent food, served by jack, quick, great customer service, thanks.

Served earlier today by emily was great service and great food

I was served by Emily, It was an absolute 10/10 experience. Emily should have more recognition for her work as the amazing burrito artist that she is.

Joe was extremely helpful and made by day with his chatty manner.

First time eating at tortilla! Was served by Keira, very friendly and such a warm atmosphere. Was able to help answer all my questions. Will definitely be coming back!

Super yummy food, was served by the handsome young man Joe and lovely Maisie Mae! They made an awesome duo serving me and my little one (we are both picky with our food lol!) vegan steak was gorgggg!!

Burritos both good just stale nachos and both drinks were missing.

Joe provided a burrito making master class. I could really see he’d perfected the art form.

Leah’s service was quick and friendly. If I could invite one guest dead or alive to a burrito dinner party it would be her and her wrapping skills.

Tiny portions and cold. Total rip off even with the discount. No way that was the full price food. Absolute joke.

Leah was great, really friendly. Deserves some sort of recognition

Maisie & Joe were fab. Very friendly and super helpful.

Food was good but arrived cold. Delivery time kept getting more and more delayed but I was not able to cancel the order despite it taking a very long time until it was even being ‘prepared’ by the restaurant. Not happy with the delivery time

Driver delivered my food to the wrong adress

Very friendly and helpful driver

Very disappointed. Had high hopes... Looking around at the photos online, lots of people are having nice meals at Tortilla restaurants. Ours was... sludgy. It could have been worse. At least they didn't serve it on compartmentalised TV dinner/prison food trays. Somehow, they made lukewarm, mediocre food from good ingredients. Nachos were so salty we couldn't eat them. Cheese sauce was meh. Guacamole was meh. The Coca Cola (from a can) was the best part of the meal. I can literally do better at home myself and save the money. We won't be in a rush to go there again.

Never been to tortilla and will definitely avoid from now on. The website looked good, reviews were mostly positive but for the price I shouldn't of bothered. Lots of choices yes, the tacos were hard to eat could of used a box with taco holders in. The nachos were disgusting salty cold and the guacamole was bland £30 wasted will have to choose more carefully next time

I did not receive the order I purchased

i thought the food was never arriving and placed the corresponding complaint. order a burger from another place. the tortilla order was delivered and the driver was rude. I took the order and disposed the burrito because it was cold soggy and smelled horrible.

Amazing customer service, very friendly, and accommodating, generous and caring, energetic and funny too Food is good and fills you up, wide selection even for vegetarians or pescatarians Price is fairly reasonable and location is easy to access

I was given the wrong order and was only refunded in just eat credit. Not happy

I have ordered from tortilla a few times and the past 3 times I have ordered from the things have been missing from my order all of those times their nacho cheese sauce being one of them. Good food but unreliable to order from.

Amazing food at this place! Had the delight of being served by Leah, she went above and beyond with my gluten allergy. She got all fresh food and clean utensils and was very knowledgeable on allergens and food in general. Her service was perfect, she was so polite and humorous. The choice here for gluten free is AMAZING!! You can basically have everything. Only negative I can state is they were extremely busy and all staff were working very hard, they seemed understaffed and stressed as they were non stop serving.

Servers (mine was leah) manage to combine being both incredibly friendly and efficient. Portion size is fantastic while tasting fresh so best of both worlds. Fast and fresh food with good sauce options and the vegan option tastes fantastic to the point I order either beef or vegan.

Dslivery time was changed few times, it took over one and a half hour altogether.

It was for a business meeting lunch so complete disaster.

order wasn’t made correctly but still tasty

order was processed, made and sent out for delivery as far as I was concerned, then driver turns up with nothing and tells me the order was cancelled...

Lovely GOAT, glad I tried it. Yummy, even if a touch messy whilst driving.

First time eating at tortillas, and the food was absolutely banging. Deffo be coming back. We got served by Kieran who made our time at tortillas amazing. Easy to chat to, has a willing smiling personality. Helped us with the different options Deffo sold the food to us. 5* will deffo be coming back. I’m

First time eating both a burrito and eating at Tortilla. The service outstanding, the food outstanding and the experience outstanding. The gent who served us Kieran, couldn't be more helpful with both advice and service! Would definitely recommend and will be eating here again soon!

I loved my food so much! Molly was lovely!! She made our experience so enjoyable :)

I have never felt physically sick from eating food until I tried the nachos from this place. I didn't think it was possible to ruin nachos, but they managed to do it! The dish was overwhelmingly salty. I paid about £8 or £9 and, being very hungry, ate about two-thirds of it. Initially, I noticed the guacamole was overly salty, but I soon realised the tortilla chips themselves were excessively salted, making the entire dish unbearable. After eating, I felt extremely ill. Despite drinking water and trying to rest, I had to cut my shopping day short. Even four hours later, I'm still feeling unwell. I love Mexican food, but I'll never eat here again!

Kieran was a lovely worker and made me a lovely bloody burrito

Eliana was grand. Great at her job, best burrito wrapper this side of Hampshire

Love the food been coming for years always amazing!!

The best service I’ve had in tortilla! I always love the food here but today I got extra great service on top from Leah and also the other gentleman that was there!

Great burritos with good value for money. About £9 for a large burrito but different fillings can cost more. Would recommend the beef brisket though!

Food was luke warm and lacking in cheese and sour cream

Got served by one of the lovely staff members, Kieran and he was a very patient and informative in helping me make my own burrito as a first time comer to tortilla. Made the creation process much more enjoyable as some who’s indecisive and there was no major waiting time as he was very skilled at wrapping the burrito like a champ. The food was so lovely and I will totally go there again as my go to place in west quay. it’s a must visit!!

A better Chipotle. The burrito with barbacoa beef was so juicy and filling, excellent customer service the staff are super kind - especially Keiran who was serving me; not to mention the super good value for money with their student discount, overall super underrated.

Quick, helpful employee Eliana and food is really good

Vani and Louise provided amazing customer service today- thank you!!!

Great customer service from both Vavi and Ella! Made the experience easy and enjoyable. Food was delicious! Will deficiently return, thank you!

Vavi and ella were very polite. First time at tortilla made experience very pleasant!

Eliana very good service and good food

The food was lovely. My only criticism is that the fillings weren't displayed anywhere for customers to decide what they wanted before its their turn to order. They could show a list of them or place visible labels on each tub. I could hear what the member of staff was saying as they explained which tub had what (noisy environment) I highly recommend it, and portion sizes are fantastic.

First time trying tortilla, served by a very attentive, friendly and professional staff member called Vani. Really loved the food she recommended... definitely will be back for more

Very friendly staff, very helpful with selections, food is amazing, thank you vani for the amazing service

Great service. Staff very helpful and knowledgeable regarding gluten and food allergies

Always a great experience, staff are so helpful and friendly. BEST GUACAMOLE EVER !!!!!!!!!!

Asked for a medium Burrito then had to pay extra. I asked why, staff said the extra is for the cheese sauce. Even though I'd originally said I don't want extras? I'm not happy with this type of service and won't come again

was too cold when I received it.

Was the first time ordering. The main burrito was ok but I ordered a meal and the side dish didn’t have the sauce ordered, so the nachos solo couldn’t be eaten as these have no taste at all. Also I had to pay extra for avocado which I found out of place as the dish is not cheap and for Mexican food avocado is a basic. Was a shame, I was really excited about Mexican food. The delivery was ok and the burrito ok, I wouldn’t say extraordinary as there was hardly any chicken, was full of rice and

Lucie was lovely and helpful. She was very informative and patient in explaining which items may contain ingredients which I’m allergic to. I appreciate her taking it seriously whilst also delivering top customer service, thank you!

Great customer service from Vani!! Very engaging and walked us through the best choices. Great food, would definitely go again.

Ordered at 17.00 for a 18.30 delivery, finally turned up at 18.55... Ordered Tortilla Chips with Salsa Verde and only got the salsa, even though it was checked off on the receipt...

This was a great service and great food.

Jack and Kieran nailed every bit from The introduction to the parting. The best lads.

Probably one of the best, delivered, Mexican meals I’ve had. Was nice and hot and they did have to drive from town to totton. Really enjoyed it will defo order again.

Lovely place and food is delicious. Eliana was very polite and helpful …as not easy to decide what to choose with all the delicious food. Highly recommended.

Had such an amazing time at Tortilla! Eliana was incredible, so friendly and went above and beyond for us! Would definitely recommend!

Eliana Was amazing, great service!

Fantastic service and happy and agreeable lady serviced us! Eliana was great in explaining the process describing the options!! We enjoyed a lot our tortilla!! Definitely recommend to our friends and family ☺️👌

We had a lovely time! Elianna was very kind and helpful with a great positive energy. The food was delicious. I couldn’t ask for more. Highly recommend.

Kieran served us the mini Tacos and the burrito bowl and it was fantastic. One of the best Mexican food spots in town.

I have been to Tortilla quite a few times and always enjoyed it. It’s a good quality filling meal. Last time I were served by Elliana who was very polite and nice.

Great options to eat after a visit to the shops. Fresh ingredients, I love the burrito 🌯😋 Been served by Eliana a few times already and she is always very polite and goes the extra mile to make the perfect burrito for us

When I came to Tortilla, I was blown away by the freshness and quality of the food. That paired with Kieran’s fantastic customer service skills made for a fantastic experience overall. 10/10 will definitely return.

Never had tortilla before, I had a lot of help from a pleasant young man, Kieron who made my experience so much better. Food was great aswell!

Served by Kieran who was absolutely very professional , helpful & so welcoming. I will definitely pay tortilla Southampton another visit especially if Kieran serves me. Thank you

Food was amazing, was served by Eliana who helped our group wit by the choices available. Very happy with the food and service 😊

Visited on Thursday at 1pm. Eliana served us who was very polite and helpful explaining all the options very patiently. Congrats

The food was absolutely delicious and the staff especially Kieran was exemplary he was extremely charismatic. Thank you!

Excellent service by our young server polite and very friendly

Lovely burritos and great vegetarian options too! Wonderful and efficient service from the staff… especially Eliana, she was so cheerful and helpful, thank you very much!! 🌯x

Lovely food and the young lad Kieran was very polite and helpful

My experience was fantastic. Very nice food and amazing service from Kieran

Thankyou to Eliana for the BEST service !

Food was amazing, very good prices, Ellie who served us was very polite and helpful. Definitely a place to go💯

Pretty greek girl served me, super cute and brilliant service! Great asset to the team. No complains at all. The girl deserves a pay rise!!!!!!

Amazing food and service, Kieran is a gem and a real credit to the team!

The food was fantastic, and the service I received from Kieran was even better. Would definitely recommend.

Super tasty, well priced and filling. Kieran service was outstanding.

The naked bowl will always be the go to! Was served by Eliana. Fantastic service. Will definitely be coming back for lunch.

Got served by Eliana the other day, such a sweet girl, super helpful and very knowledgeable! I wasn’t sure what I wanted as I have never ordered food from Tortilla, but she went above and beyond with recommendations and made sure I left happy, which I certainly did!