Tortilla Southampton in Southampton

Driver delivered my food to the wrong adress

Very friendly and helpful driver

Very disappointed. Had high hopes... Looking around at the photos online, lots of people are having nice meals at Tortilla restaurants. Ours was... sludgy. It could have been worse. At least they didn't serve it on compartmentalised TV dinner/prison food trays. Somehow, they made lukewarm, mediocre food from good ingredients. Nachos were so salty we couldn't eat them. Cheese sauce was meh. Guacamole was meh. The Coca Cola (from a can) was the best part of the meal. I can literally do better at home myself and save the money. We won't be in a rush to go there again.

Never been to tortilla and will definitely avoid from now on. The website looked good, reviews were mostly positive but for the price I shouldn't of bothered. Lots of choices yes, the tacos were hard to eat could of used a box with taco holders in. The nachos were disgusting salty cold and the guacamole was bland £30 wasted will have to choose more carefully next time

I did not receive the order I purchased

i thought the food was never arriving and placed the corresponding complaint. order a burger from another place. the tortilla order was delivered and the driver was rude. I took the order and disposed the burrito because it was cold soggy and smelled horrible.

Amazing customer service, very friendly, and accommodating, generous and caring, energetic and funny too Food is good and fills you up, wide selection even for vegetarians or pescatarians Price is fairly reasonable and location is easy to access

I was given the wrong order and was only refunded in just eat credit. Not happy

I have ordered from tortilla a few times and the past 3 times I have ordered from the things have been missing from my order all of those times their nacho cheese sauce being one of them. Good food but unreliable to order from.

Amazing food at this place! Had the delight of being served by Leah, she went above and beyond with my gluten allergy. She got all fresh food and clean utensils and was very knowledgeable on allergens and food in general. Her service was perfect, she was so polite and humorous. The choice here for gluten free is AMAZING!! You can basically have everything. Only negative I can state is they were extremely busy and all staff were working very hard, they seemed understaffed and stressed as they were non stop serving.

Servers (mine was leah) manage to combine being both incredibly friendly and efficient. Portion size is fantastic while tasting fresh so best of both worlds. Fast and fresh food with good sauce options and the vegan option tastes fantastic to the point I order either beef or vegan.

Dslivery time was changed few times, it took over one and a half hour altogether.

It was for a business meeting lunch so complete disaster.

order wasn’t made correctly but still tasty

order was processed, made and sent out for delivery as far as I was concerned, then driver turns up with nothing and tells me the order was cancelled...

Lovely GOAT, glad I tried it. Yummy, even if a touch messy whilst driving.

First time eating both a burrito and eating at Tortilla. The service outstanding, the food outstanding and the experience outstanding. The gent who served us Kieran, couldn't be more helpful with both advice and service! Would definitely recommend and will be eating here again soon!

I loved my food so much! Molly was lovely!! She made our experience so enjoyable :)

First time eating at tortillas, and the food was absolutely banging. Deffo be coming back. We got served by Kieran who made our time at tortillas amazing. Easy to chat to, has a willing smiling personality. Helped us with the different options Deffo sold the food to us. 5* will deffo be coming back. I’m

I have never felt physically sick from eating food until I tried the nachos from this place. I didn't think it was possible to ruin nachos, but they managed to do it! The dish was overwhelmingly salty. I paid about £8 or £9 and, being very hungry, ate about two-thirds of it. Initially, I noticed the guacamole was overly salty, but I soon realised the tortilla chips themselves were excessively salted, making the entire dish unbearable. After eating, I felt extremely ill. Despite drinking water and trying to rest, I had to cut my shopping day short. Even four hours later, I'm still feeling unwell. I love Mexican food, but I'll never eat here again!

Kieran was a lovely worker and made me a lovely bloody burrito

Eliana was grand. Great at her job, best burrito wrapper this side of Hampshire

Love the food been coming for years always amazing!!

The best service I’ve had in tortilla! I always love the food here but today I got extra great service on top from Leah and also the other gentleman that was there!

Great burritos with good value for money. About £9 for a large burrito but different fillings can cost more. Would recommend the beef brisket though!

Food was luke warm and lacking in cheese and sour cream

Got served by one of the lovely staff members, Kieran and he was a very patient and informative in helping me make my own burrito as a first time comer to tortilla. Made the creation process much more enjoyable as some who’s indecisive and there was no major waiting time as he was very skilled at wrapping the burrito like a champ. The food was so lovely and I will totally go there again as my go to place in west quay. it’s a must visit!!

A better Chipotle. The burrito with barbacoa beef was so juicy and filling, excellent customer service the staff are super kind - especially Keiran who was serving me; not to mention the super good value for money with their student discount, overall super underrated.

Quick, helpful employee Eliana and food is really good

Vani and Louise provided amazing customer service today- thank you!!!

Vavi and ella were very polite. First time at tortilla made experience very pleasant!

Great customer service from both Vavi and Ella! Made the experience easy and enjoyable. Food was delicious! Will deficiently return, thank you!

Eliana very good service and good food

The food was lovely. My only criticism is that the fillings weren't displayed anywhere for customers to decide what they wanted before its their turn to order. They could show a list of them or place visible labels on each tub. I could hear what the member of staff was saying as they explained which tub had what (noisy environment) I highly recommend it, and portion sizes are fantastic.

First time trying tortilla, served by a very attentive, friendly and professional staff member called Vani. Really loved the food she recommended... definitely will be back for more

Very friendly staff, very helpful with selections, food is amazing, thank you vani for the amazing service

Great service. Staff very helpful and knowledgeable regarding gluten and food allergies

Always a great experience, staff are so helpful and friendly. BEST GUACAMOLE EVER !!!!!!!!!!

Asked for a medium Burrito then had to pay extra. I asked why, staff said the extra is for the cheese sauce. Even though I'd originally said I don't want extras? I'm not happy with this type of service and won't come again

was too cold when I received it.

Was the first time ordering. The main burrito was ok but I ordered a meal and the side dish didn’t have the sauce ordered, so the nachos solo couldn’t be eaten as these have no taste at all. Also I had to pay extra for avocado which I found out of place as the dish is not cheap and for Mexican food avocado is a basic. Was a shame, I was really excited about Mexican food. The delivery was ok and the burrito ok, I wouldn’t say extraordinary as there was hardly any chicken, was full of rice and

Lucie was lovely and helpful. She was very informative and patient in explaining which items may contain ingredients which I’m allergic to. I appreciate her taking it seriously whilst also delivering top customer service, thank you!

Great customer service from Vani!! Very engaging and walked us through the best choices. Great food, would definitely go again.

Ordered at 17.00 for a 18.30 delivery, finally turned up at 18.55... Ordered Tortilla Chips with Salsa Verde and only got the salsa, even though it was checked off on the receipt...

This was a great service and great food.

Jack and Kieran nailed every bit from The introduction to the parting. The best lads.

Probably one of the best, delivered, Mexican meals I’ve had. Was nice and hot and they did have to drive from town to totton. Really enjoyed it will defo order again.

Lovely place and food is delicious. Eliana was very polite and helpful …as not easy to decide what to choose with all the delicious food. Highly recommended.

Had such an amazing time at Tortilla! Eliana was incredible, so friendly and went above and beyond for us! Would definitely recommend!

Eliana Was amazing, great service!

Fantastic service and happy and agreeable lady serviced us! Eliana was great in explaining the process describing the options!! We enjoyed a lot our tortilla!! Definitely recommend to our friends and family ☺️👌

We had a lovely time! Elianna was very kind and helpful with a great positive energy. The food was delicious. I couldn’t ask for more. Highly recommend.

Lovely food and the young lad Kieran was very polite and helpful

Lovely burritos and great vegetarian options too! Wonderful and efficient service from the staff… especially Eliana, she was so cheerful and helpful, thank you very much!! 🌯x

Excellent service by our young server polite and very friendly

The food was absolutely delicious and the staff especially Kieran was exemplary he was extremely charismatic. Thank you!

Visited on Thursday at 1pm. Eliana served us who was very polite and helpful explaining all the options very patiently. Congrats

Food was amazing, was served by Eliana who helped our group wit by the choices available. Very happy with the food and service 😊

Served by Kieran who was absolutely very professional , helpful & so welcoming. I will definitely pay tortilla Southampton another visit especially if Kieran serves me. Thank you

Never had tortilla before, I had a lot of help from a pleasant young man, Kieron who made my experience so much better. Food was great aswell!

When I came to Tortilla, I was blown away by the freshness and quality of the food. That paired with Kieran’s fantastic customer service skills made for a fantastic experience overall. 10/10 will definitely return.

Thankyou to Eliana for the BEST service !

Food was amazing, very good prices, Ellie who served us was very polite and helpful. Definitely a place to go💯

Pretty greek girl served me, super cute and brilliant service! Great asset to the team. No complains at all. The girl deserves a pay rise!!!!!!

Kieran served us the mini Tacos and the burrito bowl and it was fantastic. One of the best Mexican food spots in town.

Amazing food and service, Kieran is a gem and a real credit to the team!

I have been to Tortilla quite a few times and always enjoyed it. It’s a good quality filling meal. Last time I were served by Elliana who was very polite and nice.

Great options to eat after a visit to the shops. Fresh ingredients, I love the burrito 🌯😋 Been served by Eliana a few times already and she is always very polite and goes the extra mile to make the perfect burrito for us

My experience was fantastic. Very nice food and amazing service from Kieran

I was served by Eliana and she was very friendly.

The naked bowl will always be the go to! Was served by Eliana. Fantastic service. Will definitely be coming back for lunch.

Super tasty, well priced and filling. Kieran service was outstanding.

The food was fantastic, and the service I received from Kieran was even better. Would definitely recommend.

Eliana was so friendly and quick, love going to tortilla on my lunch breaks :)

I was served by Eliana and I got great customer experience. She was very friendly!

Great food served with a smile by Eliana who was very kind, friendly & professional

Got served by Eliana the other day, such a sweet girl, super helpful and very knowledgeable! I wasn’t sure what I wanted as I have never ordered food from Tortilla, but she went above and beyond with recommendations and made sure I left happy, which I certainly did!

After a tiring shopping trip around west quay, I knew I needed to try out the Southampton branch of Tortilla as it has always been my favourite and this branch and its employees did not disappoint! Ordered my go-to burrito bowl and quesadilla and it was delicious. The server, Kieran, was really helpful and was a lovely person. Altogether I really enjoyed my experience at this branch.

Food was fantastic, loved the burritos and tacos. My server Kieran was brilliant, very helpful and kept the whole family entertained. 10/10 would come again

I was served by Eliana. She made me the most delicious burrito I’ve probably ever had. Either tortilla is really good, or she’s got gold dust on her fingers ;)

The worker named Kieran served me yesterday. He was very polite and friendly.

Went yesterday for lunch. Great service by the young lad Kieran at the counter. Will definitely be coming back again.

Great food and service, Eliana in particular was so helpful and friendly! I didn’t know what to choose and she recommended trying a beef burrito which was 👌🏽 thank you Eliana, I will definitely be trying Tortilla again!

We were very happy with our order. Food was great, nice portion and Eliana who served us was very polite and helpful. She suggested what to eat as it was our first time to tortilla. The atmosphere was good and the people were very nice. Highly recommended this place. Thank you

Great service and a delicious burrito. Always my go to meal of choice when visiting West quay.

First time at the bureto outlet and wow the food is amazing, big shout out to Jack & Kieran for excellent service

Kirean was a fantastic server. He was super helpful & very friendly. He definitely made it a much better experience. The food was delicious too. Thank you.

Brilliant service from Eliana - very friendly and helpful!

Excellent food served by a beautiful young lady Eliana. Will come back for sure. Thank you

Eliana was very polite and helpful, thank you!!!

Great service from Vani. A decent size large! Some of the sizes from some staff had started to get a bit measly but great service and a great tasty burrito!

Fantastic service from Eliana. Always happy to help and delivers a speedy service so I don't have to wait while on my lunch break.

Was served by Eliana today, she was lovely and food is always great

Great as always thanks to Eliana

amazing food and lovely staff, Eliana served me and she was very kind 😆

Can't go wrong with Tortilla! Their burritos are always AMAZING every time. I love their staff too, Leah (who served me) was so friendly and down to earth and I was really impressed with her burrito wrapping skills! She also left a super cute message on my churros bag, which were delicious btw!😀

was my first time, walked me through it

First visit to Tortilla and Maizie was great and talked me through every step and made me an amazing burrito 🌯 I will definitely be back soon! Went back today and was served by Eliana, and had yet again, another delicious burrito. Eliana was polite and very helpful. Tortilla is definitely up there with the best!!

Ellie and Matt on the front counter were very friendly and helpful explaining the different fillings. Excellent customer service.

Great service from Kaitlyn, happy with my burrito