Tortilla Russell Square in Camden

Bad customer service !! Rude and they shouts at us > Filipino women , and they dont ware gloves until i said it .. last visit

Probably the worst Mexican food I ever had. Disgusting.

Very good service by neetu mandar and team. I will definitely come back.👍🏼

Awesome food service given by kamal ,thanks for the wonderful experience 👌🏻

Very good service by Neetu and her team.

Kamal and Krishna were amazing , thank you girls !!!

Great service by Grishma and team

Excellent food and quick service by Neetu

Regular visitor to this UK based mexican food

Fantastic service, well handled and lovley food!

Thankyou Grishma for very friendly service❤️

Normally I go to other branches and have no issues. But for some reason I was overcharged for my main (I didn’t have any additions) And the tortilla chips were stale. Disappointing experience. Make sure you are charged correctly before paying

Great service Rubina Thank you for your help.

Very clean and spacious. They also take the blue light discount card ( 10% off!)

Came in today to grab a quick to-go meal. Decided on the seasonal camembert quesadilla (£9.90 for main, chips and canned drink) the food was okay, bit plain and boring, but the cranberry sauce was quite nice. There is juuuust about enough volume / nice enough food that I cannot complain about the price, but also doesn’t feel justified, specially with how many food trucks with good, cheap take away are around. The service was very nice and friendly but also very slow. There was only one person ahead of me and at times 3 staff behind a counter. Lots of chatting between each other, chatting to customer(or maybe staff after work) by the counter etc. Now, one of things you don’t want to hear is one staff member telling other one off for “never checking the date labels”. Overall, In my opinion it’s “just about”. Kinda mediocre, won’t use it again for the quick meal in a rush, because it was not fast enough, but also won’t go there when not in rush because it was not nice enough.

Great Christmas Quesadilla, delivery was quick and rider was lovely

After 9:00 p.m. they don't serve quesadillas because the machine no longer works, nor do they allow you to sit inside after 9:00 p.m. The tacos are ordered subway style that you choose the ingredients, ingredients a bit bah. It was delicious, but I wouldn't repeat it with the great offer in the area.

New quesadillas are sooo tasty

Delicious and really friendly helpful staff! Particularly Sara ☺️

Nice service by Grishma .she was helpful and as it's my first time there she explained me everything properly as well .

Nice food and good service. Thank you Grishma for helpful customer service

Thank you Nishi for serving delicious food

Thank you Nishi for serving delicious food

Thank you Nishi for serving delicious food.

Very good customer service and all staff were very kind and great full to us especially NISHI. Thank you nishi for serving me really good food.

Food, staff and cleaning everything is very very good. Staff is very good and supportive 😃

Too good ambiance loved the atmosphere there food 10/10 served by Rubina and her team

Great team and great service!! Highly recommend ❤️

Great address, welcoming and understandable staff (our English is far from perfect), varied and tasty cuisine.

We had a delicious meal here my husband got a burrito and I got the smashed nachos reasonable prices delicious flavors. Really good variety of fresh hot sauces, and salsa . They weren’t really good at substituting with the nachos. Even when I was willing to pay extra to add things, they said they couldn’t do it, which I thought was silly.

I think they gave me an old avocado which has screwed up my stomach!

Totally overrated. Average offering with average taste. It was planned for a little hunger in between and in the end we were just annoyed and would have preferred to leave it alone.

Food was fine! But the flavors were a bit lacking. Chipotle is better and comparably priced.

Excellent place in London to eat Mexican food and especially with Pacífico beer from our region of Mazatlán Sinaloa

We treated ourselves to a very tasty burrito and three tacos and ate them in the restaurant. There are unisex toilets and no urinals.

Great place for a quick and healthy dinner in London near Russel Square! Lots of spicy hot sauces to sample and very fresh and delicious food!

Good mexican food served by lovely staff

Visited this restaurant for quick snack....delicious food and great taste

It was my first time in here ( even burrito ) one lovely girl named Rekha was so so so kind and helpful I was really impressed for her service !! & also burrito was so good and worth it !!

An unforgettable experience, thank you Sara for helping me with the choice of food, very delicious...

The service was fantastic, food made in a great manner, very yummy and not stingy at all! Will be coming back soon

Good portions, good variety and good flavor reminiscent of Mexico

Very good service, thanks to Sara for helping me with English, which I don't understand perfectly. Very good service.

Nice food Sara helped me to order as I dibt speak English She is very kind

Thakyou Grishma for telling me about all the offers going on. That was very helpful

I was served by Grishma. She was very friendly and welcoming. Over all i had really nice experience.

Food was really good, communicated with one of the staff named rubeena who was really nice and friendly, liked her nature and the way she treat us

best customer service. atmosphere was great. impressed by the service. thank you rubina for the great service

After looking at the old, dried-out food that was available for my burrito, I left. Gross. 8:35 PM Sept 23rd, 2024

I recently visited this restaurant and had the pleasure of trying their delicious naked burrito. The flavors were amazing, and the portion size was generous. What made my experience even better was the excellent service provided by Akhil . He was friendly, attentive, and made sure that everything was perfect throughout my meal. I highly recommend this restaurant for the tasty naked burrito and the fantastic staff like Akhil who make dining here a delightful experience.

Food was very good Thank you for your service ❤️

Terrible service, nothing special food.

The food at this place is very good and varied, very friendly regarding customer service. Quiet place and relaxing music. A spectacular place to spend the day if you are looking for tranquility and a good atmosphere.

Like the way kamal explain everything.

Great food but the points machine has been "broken" for a while so doesn't work... I want my free burrito :((

I went last night to tortilla , i had it for first time and the food staff was amazing . Neetu has been very kind in terms of service and comfort . Akhil and rubina served very well . They make sure that i have been to tortila before or not . I loved being there and will make sure to come back again .

Nice atmosphere and welcoming staffs also the food was so good.

Really friendly team and great Burritos!

Great customer service! She was able to whip my food up and present it exactly how i wanted to! Would recommend it 😊

Came on my lunch for a quick dinner the three ladies serving were lovely. Fast and tasty

If you want tla food poising this is the place to go

Today i visted restaurant and i really appreciate customer service and food was too good 👍

Many options for delicious fresh tacos. We were so pleased with the staff. Detta was especially kind and helpful! Very close to Russell Square tube station.

Excellent food and hospitality and also the atmosphere fantastic.

Kamal gave us outstanding service 👍

It was a nice experience from a tortilla for our dinner yesterday. We had a great time. Good ambience for the groups to come and chill. Midhun made it very easy to understand the menu and how it works.

Burrito was so good and worth it ❤️ Thank you for your service Rubina

I tried chicken burrito and margaritas it was good and lots of protein in it and also fresh in feel.The margarita was so delicious and fresh.

Burritos are hearty and filling. The large flour tortilla wraps around a combination of ingredients, creating a convenient, portable meal. The balance of rice and beans provides a satisfying base, while the protein adds depth. Cheese, sour cream, and guacamole add creaminess, and salsa brings a fresh, tangy contrast. The tortilla itself should be soft but sturdy enough to hold the fillings without falling apart. The variety of ingredients ensures a rich and diverse flavor profile in each bite.

Very nice food and good customer service especially from the nice young girl with braids in her hair

Very Friendly staffs, they help me with the allergy instructions. Thank you Rubina for recommend me this place.

Very welcoming and friendly atmosphere, delicious food and welcoming staff... Also, Thank you Grishma for helping me with allergy instructions

Staff are always very welcoming and positive with excellent knowledge of the food on offer including allergy advice when needed. No hurry atmosphere and Im always asked how the food and service were before leaving. Restaurant is always clean and inviting.

It's the best burrito I've ever had

Very good service from Ms Rubina. Very impressed by her behavior 👌

Not the most memorable food. Don't let anyone tell you this is anywhere near as good as American Chipotle or even Qdoba. A bit pricey for the flavor. Bummer to pay extra for Guac even for a vegetarian meal (and for cheese sauce). Really fantastic service and the entire restaurant was very clean.

My experience at this restaurant was nothing short of exceptional. From the moment I arrived until I left, I felt welcomed and pampered by the food and the service. I highly recommend it and I personally want to thankyou Rubina sister.

Fantastic spot for lunch. Great staff in this place! Manager is great! Keep up the great work guys!! Pleasure popping in for lunch everyday. Brownies are just yummy!

I had a great experience here! I was helped and served by the sweetest girl named Andreia, I was unsure of what to get and she helped me decide with recommendations etc. Definitely would go again x

Have to give 5 out of 5 just for the server I had the other day, Andreia I think her name was. Super friendly and inviting. My bowl was made quickly and efficiently and she was so sweet. I’ll be sure to come back !

Very nice employees in a small, cozy shop. The food was cooked a little too long but was very tasty and at €40 including a drink (for 2 people) it was great.

I was recommended by my friend Rubina khatri and it was really amazing. I loved food ...

Great experience with good food Thank you for being very welcoming Rubina

Really nice customer service by Grishma.

It was great service and loved food and every staff is generous. One of the staff was very good Rubina

The ambiance was cozy. Burrito was perfectly rolled. Nicely welcomed by Grishma. Thankyou. Will surely visit you again.

Staff were really friendly especially Rubina. Her service was great.

I recently dined at Tortilla Resull Square and was thoroughly impressed by the quality of their Mexican cuisine. The ambiance of the restaurant was vibrant and inviting, with friendly staff members ready to assist. I ordered their signature burrito, which was generously filled with flavorful ingredients and wrapped perfectly. The naked burrito option was a refreshing twist, allowing me to enjoy all the delicious fillings without the tortilla. The highlight of my meal was definitely the quesadilla. It was perfectly grilled, with gooey cheese oozing out of every bite. The accompanying salsa added a delightful kick to the dish. Overall, I had a fantastic dining experience at Tortilla Russell Square. The food was delicious, the service was excellent. I would highly recommend this restaurant to anyone craving authentic Mexican flavors.

Everything was really good. Loved it. And special thanks Rubina for the service. Really appreciated. Will visit again soon with my friends. ❤️

wonderful workers , I come here all the time and they always give me great food and great customer service. I recommend the naked burrito

Good food and good behaviour of staff

Good customer service and appreciate food and special vegetarian food is very good and special thanks to NISHI PATEL.

I recently dined at Tortillas and had an outstanding experience. The vibrant, culturally rich atmosphere and friendly staff, especially Nishi , made me feel welcome. Reasonably priced and authentic, Tortillas is a fantastic choice for a true taste of Mexico. Highly recommended!

Really good atmosphere. I will definitely be back again food is great.

Best tortillas in the town guys.

The casual, laid-back vibe makes it a perfect spot for a quick lunch or a casual dinner with friends. The staff is incredibly friendly and always happy to customize your burrito or recommend their favorites. In a city with so many options, this burrito joint truly stands out as the best of the best. If you're craving an incredible, flavor-packed burrito, this is an absolute must-try.

On my second visit to Tortilla, the food was excellent once again, and the staff were very friendly. This consistency in quality and service makes it a great spot to dine.

I’ve got to say this is soooo yummy… the only real issue is the price for the quality. I love chains where you can order customisable meals like burritos. However, why do I need to pay extra for guacamole????? Psychologically it doesn’t sit right with me. And most of the meat and CHEESE SAUCE is extra too?? Please… It’s exactly like Chipotle which is a bit strange and not even less expensive. I love the flavours so much but it’s such a hassle and pricey af for something that is so simple to make at home. I do like the filling options though and it’s good if you want a picnic food or something like that.

It's like Chipotle. It was okay 🤷🏿.

Amazing staff!!! Good food, clean shop!!!