Chipotle in Camden

La comida estaba bien, pero el servicio era diabólico. Cómo cualquiera de los 4 miembros del personal que estaban en el mostrador cuando visitamos había conseguido trabajos de servicio al cliente es increíble. ¡Cada uno pone una burla a aquellos que intentan trabajar en trabajos de servicio al cliente! Estábamos apurados pero si hubiéramos tenido tiempo nos habríamos ido sin completar el pedido. ¡La gerencia hace algo con su personal!

The food was ok but the service was diabolical. How any of the 4 members of staff who were at the counter yesterday had managed to get customer service jobs is unbelievable. They each put a mockery to those trying to work in customer service jobs! We were in a hurry but if we'd had time we would have left. Management do something about your staff!

Loving the burrito but wow, as usual, miserable staff. A lady put a topping in, I didn’t request, and when I nicely pointed it out, I was told “you told me so”. Absolutely not.

There is no respect I request go washroom and I will buy something after I finish he said toilet out off service and she told me it’s broken but from us every one use toilet and I show him it’s out of service how other people using front off us they show me attitude and no respect

Nice food, very limited menu, lots of seating nice layout and view, but seats, stools and chairs are uncomfortable

I don't know much about Mexican Cuisine, but I got something complicated. It wasn't bad. After trying it a few times, I think I might like it.

Pretty average. It was my first time trying it, and I expected something better—and certainly bigger.

A great Chipotle serving good Mexican food! The staff are also very kind and friendly. Would recommend here if you are looking for quick and easy Mexican food! 🇲🇽

This fast food chain restaurant that offer excellent food, really enjoyed my meal here. The place was clean and offered a good service. They recommended something I haven't had before. Really love it

So tasty! You can tell the workers are trying but are clearly tired and frustrated which can look quite bad service wise, the place had a very strong smell

Chipotle honey chicken was special

Rude staff, makes you feel unwelcome in restaurant and very stingy with the portions

Portion size is ridiculously small she gave me literally no food and I paid £10 for a bowl with literally nothing in it

Burrito tasty, but value for money is not right. Quite expensive and small.

I have never been treated so badly in my life as I was at this establishment. The staff were very rude to me, one of them even rolled his eyes at me. They didn't hear me saying "Hello, good evening" to one of my colleagues and started talking badly about me to each other in front of me. But as I said, they just didn't hear me because I'm 110% sure that I greeted the colleague, like I greet everyone. Anyway, if I hadn't said it and they had gotten annoyed with me for it, they could have told me directly that they didn't like it, and not made fun of me to each other in front of me. Despite this, I tried to ignore it and be cordial and nice, but I gave up. The restaurant is filthy, full of food scraps everywhere, and the staff were leaning against the counter playing with their cell phones. I don't like to leave bad reviews, but this time I had to, I really felt insulted.

This restaurant is lazy and all staff is lazy. Im delivery Rider I'm waiting 20min but not ready my order. I request all costmor do not buy this stor please please. Are you buying other stor like totanam court,stmartin branch. This restaurant staff not good working and miss behavior with me. Manager name is Mayra not a heldling time. Please do not put this type staff because costumr time important and delivery Rider time is not important?? Really I bet feeling this staff

Food was dry. Service was pitiful. Christina was rude and was openly racist; once comforted she refused to apologized and claimed she did no wrong.

i visited this place with a friend and the food is quite good, but the price is a little bit expensive for the portions and quality. the staff is very un polite and without any customer service attention and care. a gay in particular starts laughing, without any reason, while he was asking me if i wanted the small or large portions of guacamole, so after all i don’t recommend at all this place, cause it’s not really worthy. It's not just the food that's worth it, but also the atmosphere and the staff.

Similar bad experience with the other reviews on here. I made an order on the app, Sunday night, which had a pickup time for 6.40pm. Arrived couple minutes late to the store and could not see the order on the shelf so made it known to staff who were all standing around behind the counter (it did not look busy at the time and they weren’t serving customers). They then started to make the order and we were standing around waiting. Not sure what the point was of making the order on the app then. The bowl itself was not full or the amount we expected as we have had Chipotle multiple times. Paid £16 but expected a bit more food and better service. Submitted formal complaints to Chipotle and didn’t hear anything.

The same taste all over the world. I love it!

Hmm... There are more delicious things in London than this... I've been to other Chipotle or burrito places and they were better than this one... I recommend them if you're looking for a simple, cost-effective meal! It’s cheap and has a lot of quantity!

Having been to other branches of the same chain, this is the worst I've been to. Every person on the line rushed the burrito, despite there being zero people queuing behind me. The final result was a mess with a soggy split tortilla and foil not ever wrapped fully round once.

Recibí un frío burrito extremadamente decepcionante. He bebido chipotle durante años cada semana un lunes. Les envié un mensaje en Instagram, pero no respondí. Qué pena.

They didn’t have coriander free components for my burrito

I liked the one with chicken ❤️

Pranzo leggero con 3 piccoli Tacos. Ripieno buonissimo e Tacos scrocchiarello. Mentre mangi tranquillo, dalle grandi vetrate vedi la frenesia della capitale.

Great food, decent portion size, first time at Chipotle, so pleasantly surprised.

Los trabajadores parecían odiar su vida. No me dejaron terminar mi pedido de frijoles y arroz antes de que el próximo empleado asumiera el cargo. Ni siquiera estaba ocupado, pero me estaban apurando tanto. Y todos parecían sin alma. Eran tan tacaños, el tazón estaba medio vacío. Esta fue mi primera impresión de chipotle, y también la última.

Not recommended. The taste is not what you expected like in the US. The staffs are like robot with no soul.

I went for the crispy tacos with black bean and chicken filling, topped with salsa, red sauce, and a sprinkle of cheese. Each bite was a crunchy, flavorful explosion that left me craving more. I paired it with their signature nacho chips (because why not?), and it was the perfect match. I was so hungry I forgot to take a pic before diving in—classic foodie move. But hey, I did manage to snap a shot after finishing one taco... because documenting deliciousness is a must, even mid-meal! If you’re in the mood for bold, customizable flavors that hit the spot every time, Chipotle’s tacos are the way to go. A crunchy masterpiece worth every bite!

Food and staff were good, but why does it have to be cashless, which was very offputting as i wont be returning back until they start to accept cash othetwise we will be seriously heading to cashless soicety....

This branch was always my go-to for location & mostly pretty decent. But recently the service & portion sizes have been TINY with ratios off. For example 3 beans & a ton of sour cream with them barely knowing how to wrap a burrito!! Gonna have to visit another Chipotle now, luckily there’s 2 other branches near by.

I visited this Chipotle location for lunch on a Sunday. It was calm and not crowded at all. I felt my burrito could have used a little more sauce, but fortunately, there were three different types of Tabasco sauce available, free to use.

How can you say it's the best in the world? No big deal, honest. Then they could explain the ingredients better and explain to you at least what they are

I like it a lot, I am Mexican and I recommend it.

Had to leave because it was so cold, they need to sort it out!

Consistent and generally great ingredients. This location has an awesome team. Thanks Hailey for the amazing service! Big love to you and your squad!

An unmitigated disaster. We ordered 2 Salad Chicken Salads for a take away a at cost of £38. Not unreasonably we expected to have some chicken included. Not only was there no chicken but when we complained they only reduced the charge by £8. This is a disgrace. Paying £30 for 2 avocado, bean and lettuce salads is a joke. My advice is have nothing to do with them.

Same food as any other chipotle but the staff rush you a lot to order super fast.

Shout out to Zayn who assisted us

La comida es extremadamente salada. Lo domina todo. ¡Es asqueroso que una gran empresa quiera usar tanta sal y ser tan insalubre!

Efficient service, Two well-filled burritos with quality, fresh food. I recommend

Restaurant is cold, food is hot, music is bad

Loud, crowded, the food was okay but we ate quickly to get away from the noise

Ok, rice, salads, chicken, beef etc

Very tasty and different food! The prices are a bit steep, but it's worth it!

Smallest burrito I’ve ever had. No skills from the workers how to close a burrito. This is compared to other branches in London… visit another Chipotle!!

This was my first time dining in after regularly ordering through Uber Eats. The burrito bowl portion was smaller than expected, and the tacos had barely any vegetables inside. The interior was average, and the meal didn’t feel satisfying.

We enjoyed it very much, we were crowded and we had the opportunity to try many things, we liked them all. Their systems are very nice, you can create your meal according to your wishes. You should definitely try it.

Que’d for 20 minutes only to be told when at the counter no cheese, and no rice, rice was a thirty minute wait. Felt this could have been shared to everyone queuing as it was a big que!

Absolutamente repugnante servicio del personal, el teatro pheonix se amontonó a las 10 de la noche, donde muchos de nosotros fuimos a comer algo rápido. La actitud del personal del mostrador era horrible, puede que se acercara el final del turno (45 minutos), pero la forma en que hablaban con los clientes y luego hablaban de cada uno después de que les habían servido no estaba en marcha. Si no quieres servir a la gente que sale del teatro vecino, entonces no debes permanecer abierto hasta este momento. Tomó mi dinero, pero no se le permitió usar el inodoro (6 meses de embarazo) chapuza de sobreprecio que los estándares de salud probablemente fallarían. Nunca volvería a comer aquí. ¡Pobre pobre actitud!

I tried it for the first time and it caused food poisoning

One of the dirtiest places…. I have been to the one in London bridge and headed in for a similar service… Sorry to say the place sucked.

Deliciosa comida combinada con un servicio atento y atento, garantizando una agradable experiencia gastronómica que lo deja con ganas de regresar.

3 young male workers chased a homeless woman out and down the street for stealing a burrito. I watched all 3 of them physically get the bag back from her. It’s a burrito. You can’t sell it anymore anyway. Let her go. Ffs.

The driver ate some of my food and just eat won’t give me back my money I have the picture to prove it

A well-known Mexican restaurant, but scarce in quantity My favorite Mexican restaurant, however, the quantity of the food is not quite enough

I visited this location around 7:15-7:30 PM and noticed something that impacted my service experience. While the female server was friendly and helpful, she seemed to be the only one actively serving customers. There were two other employees not focused on customer service: one with glasses was at the cashier station engaged in a long conversation with a customer, while another with short hair was at the chip section next to the till, also seemingly unengaged and too busy chatting to his cashier mate and customers. This left the server to manage everyone alone. This didn't seem very efficient, and it created a bit of a wait. Additionally, the employee with glasses seemed more focused on flirting with a female customer than assisting with the checkout process. I hope this feedback is helpful. Perhaps a manager could address the need for all employees to be attentive and available during peak times.

I just added whatever caught my eye and it was delicious. But it was so big that I couldn't eat it all. I packed up the remaining half and ate it at home.

Great, but it doesn't add much if you tell him!!

El personal es amable y la calidad de la comida es increíble Fui después de un partido de rugby y sentí que mi equipo había marcado veinte intentos más

Asked for no cheese in my food. Yet there is cheese in my food

Portion sizes smaller as expected in a touristy area but taste was there

The cashier turned to her colleague and said "The more we charge, the more we're paid." Do better.

Portion sizes smaller as expected in a touristy area but taste was there

The cashier turned to her colleague and said "The more we charge, the more we're paid." Do better.

An excellent restaurant and worth a try

Asked explicitly for non-spicy chicken and mild salsa, which I’ve ordered many times before without any issue. I’m not sure if they had some kind of mix-up but for both dishes we ordered (a burrito and bowl) they were both way too spicy and inedible for my mother because she has dietary restrictions and can’t eat spicy food. Very disappointed as I’ve always been a fan of chipotle until now.

Excellent team, special thanks to OJ, and Sahaya!

Visited Chipotle on Sunday and had the most delightful experience, all thanks to Hailey! From the moment we walked in, she greeted us with a warm smile and made sure we had everything we needed. She went above and beyond to help us choose our perfect meal and made the entire process so easy. Her kindness and attention to detail truly stood out. It’s not often you find such fantastic service, and Hailey made our day. We'll definitely be back! Hope she sees this xx

Ser una Karen pero este chipotle da una mala reputación en todos los chipotles. Soy alérgico al cilantro y no me proporcionarían arroz sin él y me hicieron sentir como un completo idiota por quererlo sin él. Sinceramente, todos se ven miserables y no se preocupaban por sus clientes en absoluto, he estado en 100 s de Chipotles durante los últimos 10 años y fue el primer lugar que no fue complaciente. Sinceramente, sólo decepcionado.

Slightly high prices for the final product. A good fit fast food option in London.

Disgusting branch Very rude and unhelpful employees Give some food Does not represent the network

Average place with average food.

Great food but they shut the toilets as soon as 10 pm.

Tengo alergia y siempre son muy complacientes y se aseguran de que me siento seguro por; lavarse las manos, cambiarse los guantes e incluso cambiar algunos de los alimentos para asegurarse de que no haya contaminación cruzada. Boba es especialmente encantador en la tienda de Watford. Recomiendo 100%.

Me and my friend ordered a burrito, since 00:00 last night (and counting) I have not left the toilet. My friend is the same. If you don’t want food poisoning go somewhere else 👍🏻

A disappointment. Lots of advertising but the food and service is quite mediocre

Great place. They ruined the vegetarian. Rice dish and no longer add the red and orange peppers. Only green peppers which is a shame and obviously don’t listen to what customers say and got a lot of people complain. It’s the meat eaters that focus on I guess. Apparently the red peppers make their fajitas too soggy. Sure. Whatever. The biggest issue though by far is the salt. These guys live on salt. Salmon the chips, the cheese is salty, the rice is salty. You can’t escape it. Maybe it’s the Mexican culture. I know in the Philippines the rates of stroke and heart attack is very high. You know why? Salt I literally walk out of this place feeling like I’m going to drop dead from a heart attack or stroke. They don’t get it. Salt adds taste but that doesn’t mean you go overboard. I don’t smoke either so nothing wrong with my taste buds. I need a drink every time. I in for them because you spend more money. This was a strategy cinemas took with salted pop corn. All this stems from America of course. The most unhealthy nation on the planet. I just wished you guys would make it less Americanised. Hear about what they put in the bread in subway sandwiches for sample many years ago. It was banned in Europe but not in America. Anyway, this is my go to place every weekend. No loyalty card which is disappointing.I need to stop going to reduce my sodium intake which is a shame but it’s American after all. If it comes from America you know there’s always going to be something that is unhealthy about it. Reduce the salt please as I love your food but not the salt

Horrible tacos! Sloppy made and so soggy they were impossible to eat. Completely submerged in liquid.

The toilets didn't work (was closed) and the eating area could need some cleaning (dirty tables and floor, no napkins ect). I live with it because I love the e the food

hype di tiktok, nulla di speciale. Burrito bello tozzo con una piadina top ma per il prezzo che costa non ne vale la pena secondo me.

Food is good but the people who work there need to chill. They go so fast they mess up the orders. I wanted to pay for my partner, before I even got to the check out, the guy already had the machine ready for me to pay, had to tell him to add the other order and he gave me the biggest sigh … it would save the extra steps of fixing their errors by taking things at a slower pace

Not as good as it used to be. Portions are much reduced. Chicken not as flavourful. A disappointment.

The food was good and prepared quickly, the waiting time was manageable. Only the portion size could be larger.

The food was cold we ordered tonato but it didn't come and wrong drinks

I recently visited a traditional Mexican grill restaurant that I first discovered in the US, and was thrilled to find it in London. Its more of a fast food restaurant. authentic flavors and vibrant dishes make it a must-try. The prices are acceptable, providing great value for the delicious and well-prepared meals. Whether you’re a fan of Mexican cuisine or just looking for a new dining experience, this place should be on your list.

Great place and fantastic burritos nd tacos for quick bites.

Steak gave me food poisoning and my GF too

Food is cold hardly anything in the bowl and hardly any chips

Staff/management are a joke at this branch. Ordered a burrito and specifically said “no guacamole”, still got charged for it and when asked why was I charged for it, server was rude and said I needed to pay for it, also making a scene trying to belittle me. Thought okay fine, whatever. Took a bite and NO guacamole. Staff acts high on their horse, no apology when I took it back. Got a refund for the guacamole at least but they clearly need to be trained to work with more accuracy instead of just speed. Terrible experience.

service was fast but the only negative was i couldnt order the quesadilla unless i ordered them online?

Acceptable fast food. I found it not obvious what you were going to be charged.

Children insisted on to go and have Mexican food. We liked it, could be tried if you want.

Yesterday I made an order via Chipotle's website for a quesadilla, to be collected at the Putney branch at noon. I turn up at noon, only to be told that online orders have to be made through the Chipotle app, which had "just launched yesterday". So my online order had not in fact gone through to the shop. I showed the manager, Divhi, the "payment pending" to Chipotle for my order on my bank app, and she assured me that since my order failed to go through to the shop, the amount will not be deducted from my account. In the evening, I saw that payment was in fact taken by Chipotle. I call Divhi today to enquire, and all she said was, " Just tell your bank to refund you. There's nothing I can do about online orders that fail to come through to the shop but payment is still taken from customers." Incredible. I am now contacting Chipotle head office for some answers.

The staff were nice, the portion is solid and there're many seats.

Food was really tasty at a very reasonable price. Staff were friendly too.

Staff are very rude, the woman who prepared our order shouted us because I ordered 2 burritos with different ingredients. She rushed our order, put random items and didn`t put the items we want. Rolled the burritos very poorly, it was barely closed. I don't even know why this place is ranked above 3 on google maps. Very bad experience, train your staff after you hire them or hire experienced people.

One of the female staff members was very rude. She didn't have any patience while I was trying to order my food.

i usually visit the store in Baker Street. This is my first time to visit the one in city Centre. The portions is very small I have to say. And I ordered the same items, it is 10p expensive than Baker Street.