Tortilla Oxford in Oxford

We have been here a couple of times in the last month. The kids love it and so do I. Staff are always super friendly and helpful. Food is well portioned and very tasty and really good value for money. Quick and easy food, clean facilities, and comfortable. Would defo recommend.

We are die hard Tex-Mex Americans and needed a taste of home. This place gave us enough of a Qudoba vibe to last until we get home. Exactly as expected and nothing exceptional.

food was really tasty, would highly recommend. very quick service and click and collect is really convenient

Experience ruined by the same rude female member of staff mentioned twice already on these reviews! The larger lady on the till. Firstly, my order was one quesadilla and I waited 20 mins on a quiet Sunday evening whilst delivery orders were HEAVILY prioritised. After 15 mins, I went back to the counter and the woman ignored me for a short while. When asking if my order had been forgotten she replied’ it will be 10-15 mins’, I said I had already waited this but she didn’t care and said nothing. A staff member in the background shouted ‘give me 5 mins’. The rude woman silently brought it to me 5 mins later not saying a single word to me, so rude and awkward! During my waiting time, I saw her go and take pics of the sunset outside and go and have a smoke outside… The fact this member of staff has now been mentioned 3 times on here, I’m intrigued if any feedback is actually being taken on board. I’ve already filled it out online. They’re losing business quickly

Me and my partner ordered a delivery, and we didn’t receive anything . No one was picking up the phone to explain why our delivery wasn’t coming , fuming after a long day and wanted a quick bite to eat , never will I try them again.

Abbiamo mangiato due burritos, uno di pollo uno di beef. Entrambi abbastanza buoni. Prezzi in media e locale carino. Si paga solo con carta.

First time here at a Tortilla fast food emporium. The usual shortage of staff, only three behind the counter at about 1pm on a Wednesday so the service was slow, and the tables uncleaned while we were there. Stand in the queue, pick up the easy-to-understand menu at the start of the line, choose your base, we had one large burrito and one large naked burrito, choose your filling and then wonder how you are going to eat it all. Generous helpings of both fillings and toppings spooned into the tortilla and the box. Sit down, loosen your belt, and enjoy. variety of flavour, dependant on what you choose tasty or spicy. Enough there to take home for the dog. With drink £19 in Seotember 2022. Good value. We liked it.

I absolutely shocking encounter with larger girl at the checkout counter. Following finishing my order she asked if i would like anything else in response i asked for a side of nachos which she responded huffing about stood for around a minute rolling eyes and sarcastically repeating the question anything else. Following that my card declined ( which was my fault) so i used a different one however her reaction to this was to aggressively shout about it. The rest of the staff were lovely, however, currently working in hospitality, the behaviour displayed was disgusting.

Excellent veggie tacos and naked burrito (bowl). Smiling faces of staff who seem to enjoy serving you and their job! Food is fresh, tasty and authentic. Clean bathroom.

We were visiting Oxford for the day and dipped into Tortilla for some lunch as there was a sudden downpour of rain. We love burritos so thought it was a safe option. It may just have been me, as I have never visited a Tortilla before but a couple of the guys on the service counter spoke SO FAST I couldn’t catch what they were saying as it just rolled into a big jumble. I had to ask one to repeat himself several times. Anyway, as I moved down the line towards payment, a gentleman drops in front of me to ask for some napkins. The girl of the till was very short with him and replied they were out on the stands. He replies to say there are none to the ones on the right of the till. She directs him to a stand further away. He returns to say there are none available and she begrudgingly hands him some. After hearing this, I also ask for some napkins to go with the 3 burritos I have just ordered. She very abruptly responds saying she doesn’t have any left. So I ask her if she could please get some. She very rudely answers from behind her mask, that she doesn’t have any and what did I want her to do? She expected us to eat the burritos with no means to wipe our hands or faces (eating with a child) and just said there was none. In the entire building??? Thankfully the lovely gentleman who was wrapping the burritos next to her overhears and kindly went to the store room to get some. The burritos themselves were lacking in flavour and heat. Not a great first impression of the company. Doubt I would go to any other branches if I see them again.

I wish I could write this review purely based on the service, I really really do. The staff were friendly and helpful. As with all burrito shops of this nature, service was quick. However, a restaurant must be judged by its food and the food here was subpar. The first red flag was spotted when they had no food under their heat lamps. Cheese, guacamole and mild salsa were all missing when I made my order. Upon unwrapping the top of my depressing burrito to take the first bite, I noticed a peculiar warmth on my hand. With a (hopefully) restrained disgust, I realised that this lukewarm, brown liquid was juice, dripping though the tinfoil. Chicken juice. Even this was not enough to break my determination to enjoy this meal. However, the chicken itself more than was. I do not have the culinary knowledge to describe the meat, though it was, to be frank, vile. The texture was consistently unpleasant, but was interrupted throughout by elasticky fibres and, horrifically, small shards of bone. The title of this review comes from the method by which I had to eat this abomination: five paper napkins, stacked beneath the burrito as I ate to sop up the discharge from the chicken.

I mean look, it was a decent tasting burrito. Just a few things that weren’t great about the experience. I am a hungry lad, I can eat a lot. So I went for a Large Burrito and paid for extra meat (one portion of Pork and one portion of Beef) and all the add ons (Guac, sour cream etc). The issue with that is that the roll technique of the burrito can be challenging for the person serving. Saying that, it’s definitely achievable and shouldn’t be an issue for someone experienced. I have never had an issue with it at Chipotle, Bar Burrito or Mission. However, every time I’ve been to a Tortilla, at the Oxford, Reading and Nottingham branches, they have struggled and the whole thing has just split open as soon as I unravel the foil. That happened on this occasion as well, you can kinda get an idea from the photo, where it’s lost it’s cylindrical shape. So on top of making a complete mess, I picked the hottest salsa on offer… didn’t even have a kick. I know we all take spicy food differently, but I couldn’t taste any kind of heat. Now I don’t know if that’s down to the person serving me not hearing me correctly and gave me the wrong one (I wasn’t looking) or their idea of hot is completely different to most people’s. Other than that, it was a decent meal and filled me up (would have filled me up more if half the burrito didn’t end up on the floor. However next time I think I’ll stick to Chipotle or Mission (still my top rated Burrito place).

Longish queue at lunchtime, but the service was fairly efficient and it was worth the wait! Several option (meet and vegan) which could be served in several different ways, with just the ingredients you choose. Can't fault it, except that it would have been nice to have the option for vegan cheese / sour cream.

First time visit - expected a restaurant, didnt realise it was fast food & the shop looked like a Subway. The ordering process wasn't clear at all, I was left standing waiting to order for 5mins, to then be told I was in the wrong place, to then be ignored when I went back to the left hand side and someone behind me got served first! People making the food were not helpful or overly friendly. I ordered the queasadillas - fairly tasty, but the food didn't wow, was greasy and lacked real flavour. Not authentic Mexican, probably won't return.

My family always enjoys Tortilla. Great variety of food and drink and one of the closest Chipotle-style experiences in the UK (although not as much flavour as Chipotle.) Something for all tastes (GF, V etc.) My only two requests would be to add more flavour (for example, the chicken is super bland compared to something like Chipotle), and music can be too loud too. But wonderful place !

We called in here for a quick lunch. Service was friendly and prompt. The food was fabulous and there was plenty of it. Tables weren't being cleared as quickly as I would like but when they were being cleared, staff were being very hygenic.

Burrito could sound like a fast food, junk food or quick food, but if you are looking for a quick meal, to have a variety of choices and be well looked after, stop and go to this place “Tortilla Oxford”. I had chicken Quesadilla, made before the allowed time by Crlos and my husband admitted to have had the best Pulled Pork ever Burrito and the best friendly service by him and his teammates.

Visited yesterday for lunch with a friend. Staff are professional and friendly. There's so much variety in the meals you can have here - all of which are generous portions and taste great. Looking forward to coming back really soon.

Generously filled, lots of options and fantastic Jack Fruit. Great option for a quick bite while in town.

Love it here! Amazing food and friendly, helpful staff! Love coming here on my breaks from work! Excellent food and service!

We’ve recently turned vegetarian & wanted lunch. What a great choice this was! At Tortilla, you watch as the lovely friendly staff fill your dish, so you choose & see everything that goes into it. There’s lots of meat choices for you carnivores too! Enjoy!

We visited on a Saturday afternoon and ordered 2 x Tres Tacos...that was hard work just ordering. We opted for 1 each of pulled pork, beef and chicken.. again that was hard work asking for one of each. Almost all toppings were extra and it...

New store recently opened, really nice tasty food and a better price than Mission Burrito, Would go again

Your staff members really need a hygiene training , they using same gloves that they clean their sections with chemicals or whatever they used and Made my burrito. Disgusting and they really need to understand how important is to change gloves at least. Worst experience...

The staff were not very welcoming on this occasion. The rice in my burrito was undercooked and the portion size was pretty poor. Unfortunately I would recommend other burrito bars in Oxford before this one.

I had a fantastic Barbacoa burrito with lovely fillings and generous portions too! The beef was excellent quality. My wife had the veggie option and loved it. The staff are friendly and helpful too. Will definitely return!

My husband and I LOVE Mexican food and especially burritos. Popped in on New Year’s Day for lunch and had the veggie and barbacoa burritos which were amazing! Warm, fresh and absolutely delicious. Generous with fillings and all the ones I had in mine were...

I had a burrito here as a friend wanted to, and in all honesty I’d been curious since it’s recent opening. I’ve been a fan of their competitors down the road since day one, and although they *cough*themission*cough* may not always get it right.. they...

Fantastic restaurant with great ambiance super staff and the food is amazing, we came on busy Saturday night but staff very efficient and served fast with smile. On of the burrito had to be re- wrapped as too big- my mate picked up everything. See...

When we are out for a theatre it’s treatment already. Our visit to Tortilla just made it better. Quesadilla healthy option no chips Thanks now we have good spot to go to before our next night out.

my experience here was extremely poor and disappointing, the food was luke warm , everything in the counter was an add on for example cheese,sauce and even lettuce and guacamole. i asked for no guacamole he piled it on not caring about what i ordered...

I lived in the San Francisco Bay Area, where I ate many authentic mission burritos, prior to moving to Oxford. I have spent most of my life in areas with very large Mexican-American populations. The food here tastes like it was made by someone who...

The guys behind the counter made my boys so happy they are asking to go there every day as they build their burritos and what an experience for them. We loved it food, service, surroundings just the music little loud for my taste but otherwise...

The greeting was fine, there was no warm cheese sauce which makes the whole point of this place a mystery. The first dish arrived immediately, however I had to go and ask for the second dish which was handed to me there and then, which...

They've got plenty of staff to ensure this is properly fast food. Large variety of choices to make, but the end result was a slightly small and underwhelming burrito. I'd guess that the bits work better as a taco, though.

I went with a friend of mine on a Sunday for lunch. As you come in, you join the queue to order, unfortunately the starting line where you start to make your dishes is too close to the entrance and you have people waiting to...

Went for a quick bite to eat before going to the Theatre. I ordered tacos but was told they didn't have any. I then ordered quesadillas and nachos for myself and daughter, my friend who was behind me, also ordered quesadillas and nachos and was...