Tortilla - Canary Wharf in Tower Hamlets

Giuseppe was so helpful and had the best customer service!

One of the best tortilla branches

Very patient and helpful staff. Great food always!

It is an amazing kitchen and with an always smiling staff.

Amazing customer service by Giuseppe with a delicious burrito bowl

Very good food & special service too. Excellent customer service from Maria, she is awesome!! 🤩

I recently witnessed an incident at tortilla canarywharf involving a lady, where she was shouting in front of both customers and colleagues. This behavior was unprofessional and created an uncomfortable atmosphere for everyone present. Maintaining a respectful and calm demeanor in a workplace is essential, especially when interacting with customers and team members. I hope steps are taken to address this issue and ensure a more positive work environment.

Mariana was really helpful and quick

Food was okay but the guy who served me was quite rude, he was wearing glasses and a cap . Hope the owner will look into it

The food was good, and the new item, the pot belly barbecue, was very good. I hope the pot belly will be sold separately from the burrito.

Tortilla is a popular spot for delicious, customizable Mexican food. The staff, including Manuel, is praised for being friendly and efficient, offering excellent service. While some customers have mentioned concerns about portion sizes, the overall experience remains positive.

Absolutely delicious! The tortilla was soft and warm, and the filling was bursting with flavor. The perfect balance of protein, cheese, and fresh toppings made every bite satisfying. Will definitely order again!"

I had a great experience at Tortilla in Canary Wharf! The food was delicious, fresh, and full of flavor. The customer service was excellent—Manuel did a fantastic job, providing friendly and efficient service. The atmosphere was welcoming, and everything was well-organized. I’ll definitely be coming back!

It was really great experience and wonderful service

It's a wonderful shop nice servicing nice shop good workers

offers a delightful dining experience with flavorful dishes and a cozy atmosphere. The service is friendly and efficient, making it a great spot for a relaxing meal

Great service and fresh food. Really impressed and do recommend to everyone

"I loved the authentic decor and ambiance,

Nice atmosphere good service and staffs

What a lovely restaurant, good food and service and atmosphere, definitely hope to go back.

I have tried many tortilla brands but this one stands awesome.. Thankuhh for ur awesome service

The food was simply amazing! Each dish was prepared with fresh, high-quality ingredients and bursting with flavor.

Inconsistent and disappointing in terms of prepping the burritos:loads of rice, a little meat, roasted veggies (only onion and peppers), just highly inconsistent toppings spreading as if the people prepping don't actually care how to make a proper burrito. I'll go somewhere else. Management seems to be on holidays...

the BIG bowl is not big at all, half of what you can get from the one in Stratford, is ridiculous

Ordered a burrito, but they delivered some cold rice bowl.

I had a very disappointing experience at Tortilla in Canary Wharf. The lady who served me was incredibly rude and lacked basic customer service skills. Communication was extremely poor, and it was difficult to even get simple requests across. For a place that serves a diverse customer base, I would expect staff to have at least a basic level of English and professionalism. Unfortunately, this experience has put me off from returning. Management seriously needs to improve staff training and ensure better service for customers.

Great food. Friendly delivery.

The best tortillas in town! I always come back because of Maria (or Mariana—sorry, I can’t quite remember the name!). She makes them with such skill, like a true chef. They are always fresh, delicious, and absolutely perfect. Plus, our little morning chats make my visits even better. Excellent service and amazing food!

Delivery driver was good with communication and followed instructions very well

I had two minutes to make my train and the girls made my food in under 30 seconds excellent service ☺️💛

The package came opened with a whole mess. It seems like it opened. The Coke Zero is missing. I’m not gonna to eat it

One of my favorite places to eat on the estate, reasonable prices, great value and very welcome customer service. Thank you Mariana ! I'll be coming back soon.

The driver first took my order miles around town, completing other deliveries, then tried to tell me it was due to roadblocks. My food was ice cold. The driver didn't even apologise.

Delivery person was nice and friendly.

The friendly staff and authentic dishes make this restaurant a must-visit for anyone craving a taste of the Canaries. Highly recommended!

food came stone cold and my tortilla wrap was stale

What a lovely restaurant,good food and service and atmosphere, definitely hope to go back.

The food has come cold, like very cold.. where it’s basically inedible…

Giuseppe - great service, food was wonderful, I would recommend you go to this best branch for the best Tortilla experience.

9:37 pm... Closed. Didn't serve us. (Would prefer that they altered they closing time to 9:30pm instead of 10pm if the staff will refuse to serve anyone after 9:30pm. That way we won't waste our time going there.)

Excelente servicio y calidad. Siempre espero mi burrito de desayuno. Gracias Mariana & Giuseppe por hacerme sentir como un cliente valioso!

Totally awesome not blackmailed review this is awesome

Amazing customer service experience!

Veggie burrito had meat in it. Awful.

Great food and service, even helped me out in a jam too. Highly recommended to all !!

Today, I went to the Tortilla restaurant because I needed to pick up an online order, and they told me to wait. There were two guys and a lady who were laughing among themselves and saying they weren’t going to serve me, claiming the restaurant was already closed. They told me to cancel the order I had already placed and said that I would get my money back. They didn’t offer me any solution, only told me to cancel it. I live near Canary, and this isn’t the first time they’ve provided poor customer service. It’s terrible service, and people who don’t know how to treat customers shouldn’t be working in customer service.

Ordered vegan burrito. Hot a chicken plus all the wrong ingridients i didnt order either. Never again.

Food was cold. Tasted very bland

My local Tortilla - and the best!!! Such a great location🥰

Very tasty and nice food. It feels good to have a bite of tortilla wrap ...wooo

My go-to for a breakfast burrito 💖 The staff is always super friendly and the service is quick

Amazing food and great service by a sweet man (Samridh)

The staff were very kind, incredibly attentive and always ensuring that guests have everything they need. We were hosted by Samridh who was very welcoming.The combination of exquisite food, elegant ambience, exceptional hospitality, and great service makes it a must-visit. We are already looking forward to our next visit!

Amazing food, great atmoshphere and friendly staff. Thank you Samridh for great recommendation. I will be back for sure!!

Amazing Service, Amazing Food, Amazing staff. Me and my friend went to grab some food and left absolutely satisfied and happy. We were welcomed by Samridh who was very kind and also accommodating. The food left a strong impression with its incredible flavor and variety. I would definitely recommend this place as they tick all the boxes.Well done!

Giuseppe was so helpful and made me the best bowl I’ve ever had!! Would definitely recommend!

Had a lovely experience with the help of Giuseppe who served us with efficiency and speed. Great customer service from him.

Freezing cold and not from delivery you can tell it wasn’t warm ti begin with

Staff was a sweetheart and the food is banginggggggg

I’ve tried the tacos, really good option But I would prefer to be able to buy single tacos to try different flavors as they usually sell them in packs

Nice,cheap and pretty fast food

Whoever made my bowl today, made my day. Idk how that man got an amazingly perfect amount of food 😭

No veggies except lettuce, cabbages, onions.

.What's 6 inches long and goes in your mouth? Those juicy burritos 😋 100% would recommend

Go here for breakfast several times a week and the food and service is always amazing

Good service by the staff(Suhas). Visit again for sure😎

Didnt give me a full quesadilla? They only gave me half

Another lovely lunch, the team are always so speedy.

Very tasty food and friendly customer service!

Tortilla Canary Wharf is a game-changer for Mexican food lovers in London! Their tacos are made with love and packed with flavor, and the service is always friendly and efficient

Food was soo delicious and very polite team. I had burrito first time. Now its my favourite food. Thank you Tortilla for serving very delicious chicken burrito.

Giuseppe is a star ⭐ He helped me to make my dream burrito 🌯

Burritos were soggy and poorly wrapped. The tin foil was completely open at one end for one burrito. Also sent a chicken burrito when I ordered vegetarian. Fortunately, I’m not vegetarian and just wanted the option but still very disappointed. Delivery was great though. Kudos to the driver!

The taste was just average. Mexican rice was too dry. The guacamole added was one half of an avocado not prepared well. I was unaware that they would take only cash which was disappointing.

Nafiz and Fam were really accommodating and friendly

First time I have used this place. Definitely not the last. 👍

Very rude personne (particularly a short lady) and closed before official hours. Never coming back here again

Ordered a Burrito meal deal to only receive the drink in the bag. How is it even possible to forget the food? Ridiculous

Very good resturent there are stup is excellent and very response to uber eats delevery man. Love from a rider.

My friend is vegan and got a bowl, I got a wrap. They put my chicken in her bowl and she couldn’t eat it.

Food was delicious and the delivery driver was nice, friendly and handled my food with care.

Bad customer service , very rude

Very friendly and helpful staff

Excellent experience, staff were very welcoming and generous.

burrito is not large and it's dry.

Usually love tortilla. My favorite place but the burrito here was terrible. Something off for sure. Can't tell what but my worst experience for sure

Food was nice but ordered sweet corn as well and there was none bowl wasn’t full either.

Affordable, yes. But Taco Bell would score over this place's greasy fare in taste and presentation.

Pasé a almorzar tarde. Se recomendó la cadena. Ventajas: Limpio Personal amable Servicio rápido Chips de taco sabrosos Desventajas: Burritos desordenados para comer (manos u tenedor) Sabor suave, esp la carne Dado el archivo incorrecto en un tema, pero tan molesto por este punto no nos quejamos Precioso - caro y definitivamente no vale la pena para familias de 4 . Consejo para visitantes potenciales Dadas las sabrosas patatas fritas de taco sospecho que el trío aco sería una buena opción Consejo a la dirección Los costos adicionales terminan haciendo que no sea un alimento más barato. Investiga los tratos. ¿Volveríamos a visitar Tortilla? Uno de la familia lo haría. Tres de nosotros no.

The delivery man was kind and helpful.

Best value breakfast in the Wharf, great food and great service! Mariana in particular is very friendly!

Very bad customer service, the computer that I used to order went down as I was waiting for my receipt and the server refused to help me. Food is always decent though

driver was super nice!!! and food is good!!! thank youuu

Love their bespoke breakfast burritos and especially their very excellent and friendly morning staff. Mariana is particularly nice and a breath of fresh air and warmth in the cold London mornings.

Opening time is usually delayed & Unhappy faces makes you feel uncomfortable to order ,that sucks 😕 A bit of smile would change a lot

The food was terrible burnt and cold. The delivery was very good, on time very polite.

The restaurant didn't follow my order instructions, ordered 3 bowls. Each had different volumes, toppings and quality. Not happy with the order.

I love popping in there for lunch! The staff are super friendly, and the food is always delicious, which is why I keep coming back!

I had put in wrong location & he still made an effort to call and find me :))

Asked for bacon in my breakfast wrap and was told in rude way no no no Also saw a beetle running in counter Puddle of oil on the wrap that was beeing prepared Very very rude would avoid if possible