Tortilla - Canary Wharf in Tower Hamlets

Nafiz and Fam were really accommodating and friendly

Very rude personne (particularly a short lady) and closed before official hours. Never coming back here again

Very good resturent there are stup is excellent and very response to uber eats delevery man. Love from a rider.

Bad customer service , very rude

Very friendly and helpful staff

Excellent experience, staff were very welcoming and generous.

Usually love tortilla. My favorite place but the burrito here was terrible. Something off for sure. Can't tell what but my worst experience for sure

Affordable, yes. But Taco Bell would score over this place's greasy fare in taste and presentation.

Dropped by for a late lunch. The chain was recommended. Pros: Clean Friendly staff Quick service Tasty taco chips Cons: Burritos messy to eat (hands or fork) Bland tasting, esp the meat Given incorrect filing on one item but so annoyed by this point we didn't complain Pricey - overpriced and def not worth it for families of 4. Tip for potential visitors Given the tasty taco chips I suspect the aco trio would be a good choice Tip to management The additional costs end up making it not a cheaper eat. Look into deals. Would we visit Tortilla again? One of the family would. Three of us wouldn't.

The delivery man was kind and helpful.

Best value breakfast in the Wharf, great food and great service! Mariana in particular is very friendly!

Very bad customer service, the computer that I used to order went down as I was waiting for my receipt and the server refused to help me. Food is always decent though

driver was super nice!!! and food is good!!! thank youuu

Love their bespoke breakfast burritos and especially their very excellent and friendly morning staff. Mariana is particularly nice and a breath of fresh air and warmth in the cold London mornings.

Opening time is usually delayed & Unhappy faces makes you feel uncomfortable to order ,that sucks 😕 A bit of smile would change a lot

Quick service from the friendly team here. Banging beef naked burrito bowl 👌🏻

The food was terrible burnt and cold. The delivery was very good, on time very polite.

The restaurant didn't follow my order instructions, ordered 3 bowls. Each had different volumes, toppings and quality. Not happy with the order.

I had put in wrong location & he still made an effort to call and find me :))

I love popping in there for lunch! The staff are super friendly, and the food is always delicious, which is why I keep coming back!

Asked for bacon in my breakfast wrap and was told in rude way no no no Also saw a beetle running in counter Puddle of oil on the wrap that was beeing prepared Very very rude would avoid if possible

Did not respect our wishes to alert when food is there. Instead just left the food outside and it was cold until we found it

Gem was so friendly and helped light up my day :)

Bowl was missing rice and wrong drink was sent

Was served by Gemson amazing food and great service keep it up

Lovely staff and welcoming environment

Great Burrito and quick service too ! :) thanks guys

Was served by gemson great experience

Wrong order, no reply from them, I want full refund

Lovely and fresh food and delivered on time but we were disappointed greatly when we both took a bite of our meals and our mouths almost burst into flames by the chilli added to the food! It was far too spicy hot which surprised us as we've always enjoyed the Burritos from Tortilla but this time it tasted like extra chilli had been added. It was far to spicy for us to eat and unfortunately most of the meals were thrown away. This experience has put us off buying burittos for a long time 4/10

At no fault of the delivery person, the coffee had spilled all in the bag, soiling the main (a naked burrito bowl). Poor choices were made in wrapping a simple disposable coffee cup in aluminum foil(!). Arizona drink was room temperature (paying over 3 pounds for that...). Breakfast naked burrito bowl waaaay too salty... Nothing to balance out the salty chorizo, and with all other ingredients also individually salted, whatever bites I could salvage from the soaked box were terrible. Sad...

Mariana always gives amazing service. Thank you :)

The food absolutely disgusting not packaged properly

I am not happy with the service in tortilla canary warfh. At 8 o'clock never have coffee and there is a woman is so rude with the costumer is no good the service always the lady is rude.

Unfortunately a bad experience. Employees were unhelpful und could not explain which components contain cilantro. Soft tacos were so dry that they just crumbled apart when trying to pick them up. Burrito tasted unseasoned. Would not recommend.

Unbelievable!!! Fake 5* reviews!! I ordered double chicken from the machine yesterday, and saw the lady give me only a single scoop! Been a loyal customer for years with multiple free buritto from the loyalty scheme. The 5 star reviews are paid for and fake, beware!!!

Quessedillas out of stock at 9pm Nachos were in stock on the ordering system, but not actually available for delivery Staff was kind, but seemed backed up despite having minimal customers

So I’m happy with the customer service!!! So rude….

I think the guac must’ve been off and it made my whole veg burrito taste bitter and disgusting. Additionally, they didn’t Include any of the sauce that I requested. Chucked it in the bin. Never again.

My favourite Mexican restaurant, with its extensive menu, excellent customer service, and inviting ambiance. The perfect place to enjoy a delicious meal. Whether you are a Mexican food aficionado or are simply looking to try something new, Tortilla is a must-visit.

Delicious food and kind staff 💕

Absolutely rubbish portion sizes the whole reason I’m writing this review it’s annoying especially when you pay extra for double meat ….. seriously only one scoop? How about you scoop twice so I can get my money worth the employees act like they brought the ingredients themselves or they are from home very stingy when you pay close to £12 and the bowl isn’t even full stop trying to skimp and save money on the customers dime. We can all see you’re skimping on the portions next time I won’t even correct the worker to add more just leave half way through.

Terrible customer service! I am absolutely appalled by the service and hygiene at this restrictive . Tanjila (if i’m not wrong) one of the employees, was not only extremely rude but spent her time gossiping with her teammates instead of helping customers. The worst part? I saw her picking her nose as she entered the store. When I demanded that she wear gloves while making my burrito, she blatantly ignored me and continued without gloves. This is beyond disgusting and unacceptable. On top of that, the other girl on the till started giving me intimidating looks. (Chayane) The lack of basic hygiene and the sheer disrespect shown by the staff are outrageous. This place is a complete disgrace, and I strongly urge everyone to avoid it until they get their act together.

underserved veg, costs more to correct having a bad day i want lunch to improve things not annoy me

Really approachable crew - Gem in particular! Lovely person!

Brilliant service from Gem! Very friendly!

Received only half items I added to my order. Very upset

Husband just picked up a burrito bowl for me at 9:45pm. The chicken is all burnt and rock hard, like chunks of charcoal. Quite disgusting.

Perfect meal every time. Always a budget friendly lunch and team are lovely. Especially Gem always making me smile when I see them

Best food in Canary Wharf. Really great burrito

I love Tortilla but I had the worst experience with them today. A female server served me (didn't catch a name) who was unbelievably rude, said she couldn't do an add of beans(happy to pay for it), they didn't have jalapenos, didn't help me when I asked her to walk me through accessing my Loyalty and for a to-go order- didn't give me cutler until I asked for. These are small things, but the overall service felt disinterested, rude, and inadequate.

Been coming here for years for lunch break during work, always great for on-the-go food that is filling. Shoutout to Gem at the Canary Wharf branch, he provides a fast and friendly service!

I didn’t receive my churros which I paid for

My bag of tortilla chips was missing.

Asked for lime - no lime on either of the two chicken Pibil bowls I ordered. Food in the container was messy, stingy with the pico de galo. Large chunks of chicken and given sparingly

didn't label the two burritos. one had mayo one didn't. one of us has an egg allergy. not very smart at all, 👏🏼👏🏼👏🏼👏🏼

I was welcomed to the shop by a fine lad called iftekar he was welcoming and showed me which meals are the most common and I told him the stuff I like and disliked and helped me out. Bear in mind this was my first time trying tortilla and due to this friendly service I will 100% be returning to the shop.

Iftekar was the reason behind my wonderful experience at Tortilla. When he assisted me in making my dinner purchase, Iftekar's professionalism and expertise were clearly visible. In order to recommend the ideal dinner, he went above and beyond. Due to his suberb manerisms and work ethic I left the store with a big smile on my face :) His proposal for my dinner was exactly right—it hit the spot and tingled my taste buds.This young man deserves praise for his excellent service! I will undoubtedly come back and thoroughly enjoy his next recommendation.

Absolutely amazing customer service! As soon as I walked in I was greeted by Aniqa, Iftekar and Tanjila with their amazing spirits. Aniqa was great with my order and must say very patient!! Overall was blown away with their hospitality, great spot.

I had a fantastic dining experience at Tortilla. A special shout-out to Iftekar, whose exceptional customer service truly stood out. Iftekar was incredibly helpful in assisting me to choose a meal that was perfect for my taste. His friendly demeanor and warm welcome made the whole process very efficient and enjoyable. Thanks to Iftekar, I felt very valued as a customer. I'll definitely be returning!

From the moment I stepped in, I received the best customer service from Aniqa, Iftekar and Tanjila. Aniqa provided speedy service and was able to tailor to my taste. Deffo reccomend this place!!

I recently visited Tortilla and had the pleasure of being served by Iftekar. His customer service was truly exceptional. As I was struggling with severe leg pain, Iftekar kindly held the door open for me and even brought my food directly to my table. He went above and beyond by giving me a generous portion size, knowing that I was very hungry. Additionally, Iftekar looked very clean and professional in his uniform. To top it all off, he slipped an extra burrito in the bag as a freebie for my child. His speed in making burritos was impressive, ensuring that I didn't have to wait long despite the busy environment. Overall, Iftekar's attentiveness and kindness made my experience unforgettable. His customer service was the best I've ever encountered!

I recently visited Tortilla and had an outstanding experience, thanks to Iftekar. As someone with multiple food allergies, dining out can often be a challenge, but Iftekar was a massive help from the moment I walked in. He listened attentively to my concerns and swiftly guided me through the menu, ensuring that I could find a delicious and safe option to enjoy. His knowledge and genuine care made me feel confident and relaxed about my meal. Not only was he incredibly helpful, but he was also a great person to interact with—friendly, patient, and professional. Iftekar truly made my visit memorable, and I can't thank him enough for his excellent service. I highly recommend Tortilla, especially if you're lucky enough to be assisted by Iftekar!

I was recently given the pleasure to experience a meal at Tortilla, Canary Wharf. My meal was handcrafted with specialty and love and the taste reflected so. I can only thank none other than the young gentleman who had catered for me, Iftekar. He had greeted me with an Aura that was warm and welcoming and made me feel as if I was at home. He had put time and love into my meal and it had tasted so. He made sure my experience at Tortilla was splendid and it definitely was. I highly recommend to go to Iftekar if you want to experience dining like no other

I recently had the pleasure of interacting with non-other than the star employee (in my opinion) Iftekar. I am compelled to share my experience. I was indecisive about what to order for my meal, and Iftekar was exceptionally helpful in guiding me through the options. He attentively listened to my preferences and dietary requirements, asking insightful questions to understand my taste better. His extensive knowledge of the menu was impressive; he not only described the dishes in detail but also provided recommendations based on my preferences. Honestly could not believe the level of hospitality shown by this wonderful young man, and his willingness to help customers. Will definitely be returning for the main man himself!

I got a medium burrito, however the staff were super stingey with their portioning, I was given half a scoop of rice, beans and chicken, even going as far as shaking extra chicken off the spoon. I also had to ask for extra corn as i was given about a tablespoonful. The food was also slightly cold. Really disappointing and not worth the money, compared to other stores which give decent portion sizes.

whoever made my burrito today thank you, I hoovered that up, it was so good

Staff was amazing . Chey in particular was excellent 👌🏿

The staff were really rude would never come back here 👎🏼 standing there talking about everyone and when I was looking for the toilet they’re laughing amongst themselves? Because must have looked funny when I had no idea they didn’t have a toilet. Polite staff wouldn’t have done that. Its a shame cause the food was mid too.

Food was good but have ordered large bowl and it was only half full. I compare with medium one and that portion was bigger than large. Really shame they have started to give less food.

Customer service was a 10/10, TJ was super friendly and helped me pick out a really nice naked bowl. Could not recommend this place enough. Thank you TJ !!

Gem and khadisa amazing customer service

While the food is decent, the service is genuinely terrible. We walked into an empty store, yet our server rushed through our order, getting the ingredients wrong and largely overpacking our meals. Finally, when she got my sauce wrong as well, (asked for the salsa verde and got given the roasted tomato instead) I requested they check the ingredients of the sauce because of my food allergy. All I received in return was a bored server barely running through the ingredients on her phone and pushing me to pay. You're better off going to the many other restaurants in the CW area instead.

A massive thanks to Mariana , this morning she made me feel so welcome on the store I wasn't sure what to get for breakfast and she educated me in the selection of spices and condiments for an amazing food. Well done you made my experience memorable once again .

Burritos were cold and loaded with onions...which would be fine but not listed in description and I have dietary issues that prevent me from eating onions So my food went in the bin

Amazing service. The sunset combo was great. My main to go place after work now.

Amazing food place,staff was friendly and service was good as well.

The staff were very helpful and humble! Food was also delicious❤️

Went for the national burrito day free one! Super worth it!

The order came leaking and spilt everywhere but the food was tasty at least

we didn't even get our order, no one called, just threw 50£ to the trash

Great experience every time. Best burrito in the area

Went to Tortilla today - amazing food as always, fast service and welcoming staff!! 11/10!

Amazing experience … I would come again 🔥

If you like Mexican food, it's quick and tasty. Chicken is Halal which is a plus.

JM - great food would recommend

Went there for a quick meal. I was surprised how clean the shop was. The crew working there is amazing, their service and speed are top. Will be back again soon. Five Star.

amazing service! great location

Amazing outlet, amazing staff!

Today I went into Tortilla and the girl that took my order I think Tanjila she was so nice and sweet like this girl needs a pay rise.

Burrito was cold and not very nice. My dessert was missing from order. Very disappointed! :(

Good was cold and prepared very messily.

Here Food is really good here and I often go for breakfast and the breakfast burrito is amazing! Big up to Mariana for the amazing service and suggestion! You should really go and try out!

Pleasant environment, helpful and smiling employees.

Their chicken is quite bland...Chipotle is a far superior burrito

Very efficient and kind service by Gem! Impressed.

Customer service was great here by gem

Gem was very helpful and good customer service

Recently i had came to tortilla to get some food. Mind u its my first time coming here so idk what to get a nice guy call Gem who is one the staff helped me and ensured me on what to get. From then i love coming back.

very good food and really nice service and respectful staff like gem.