Tortilla Birmingham in Birmingham

The layout was like Subway where the team passed your meal down and added all the different toppings etc. Up selling to start with, but the server was fine and dis not push when we just opted for medium. The service felt fast with multiple options and extras; e.g. guacamole for £1.30, but the servers were fine and didn't hassle us when we asked questions or declined paying any extra. The beans looked like they had been sat for a long time, tide mark around the container, but tasted fine. I had a burrito and the main content is rice, with a small scoop of your chosen main. Cheese and various salsas as well as beans were included. No additional salad, so pretty traditional. You could pay extra for sour cream and guacamole. A small tub, slightly larger than a McDonald's self serve sauce pot was the size. The guacamole tasted good with no brown bits to it and we saw the team making it fresh. Tables were small with small chairs which had low backs for some reason. Bench and banqueting seating was also available. Wooden forks were available. I also think metal knives were available, but they looked dirty so I did not bother with those. The three tacos were very small, so ideal for a light snack. Add fries or other extras if you are after more of a lunch.

Great food and even better service, Haf was very helpful and did a really good job!

Exceptional service from hafsa lovely food

The food was really good and fresh. We were served by Eden who had great customer service and care. Will definitely be returning!

I absolutely loved it the staff were amazing and the food was divine. Thank you Eden for the hospitality and patience while serving.

Amazing food, amazing people and amazing atmosphere, a must stop and visit. You can not go wrong with their spicy options 🥳👌🔥

The staff were nice. They were out of churros though, I mean maybe for the best considering the burrito gave me food poisoning

Always my go to place in grand central. The naked burritos are flavourful and nutritious for around £8, its a safe option to pick as the reviews are saying the other options can be a let down

Amazing food, Thank you Denise for your fabulous service, will definitely come again.

We weee greeted with a big smile by this lovely girl I think her name was luul she made sure our food was to standard and she answered all our questions

Luul was so sweet and the service was great!

The food was really tasty, Denise was very kind and provided excellent service.

I was helped by a lovely girl called Luul she was extremely nice and overall superb customer service

I got served by Denise and she was very friendly and welcoming :)

loved the food and best customer service. Big up Eden.

Being of the older generation I still get bemused by places like Tortilla. What to order? What's the process? What is in all the choices? The reason for this positive review is because the people who served me were patient, funny and kind to this old duffer and so I thoroughly enjoyed an excellent burrito and then toddled off to get my train. Many thanks Tortilla

Nice spot to eat Mexican fast food. Decent flavours but still no truly Mexican. The staff were lovely.

Passing through town and looking for a place for food so I gambled on this one. Service was cold. But there were a large amount of vegetarian options. Potions were large also. Yet I would still not recommend this place. As it was pretty pricey and everything seemed so tacky. Like the crisps or nachos were just shipped in and fired on site to give you the feel of "fresh made food." Yet the food itself was soooooo salty. There was little in ways of taste as salt was the primary flavour. Tables were sticky and the cutlery was stained. With over priced food and high salt content and unfriendly service, I'll not be back too soon. Yet I hope you have a better experience. Take a gamble? 🤷

Scam. They have increased their prices and reduced their portions. I understand cost of living but to reduce portion sizes while increasing prices is disgraceful.

Very delicious 😋 Eden was lovely

Recieved the wrong order. Ordered a vegan chilli burrito and got chicken instead

Great food let down by shocking customer service from head office. The app charged my son twice for the food. The lady on the counter said she couldn't do the refund as it was ordered though the app, and that we'd have to request a refund that way. There isn't a straightforward way to do this on the app and after a week of trying we still haven't managed to get a response from customer service, let alone a refund. When he reached out via DM on Instagram he was offered an apology and a free burrito but that doesn't help the fact he's still £31.20 out of pocket.

Great food let down by shocking customer service. The app charged my son twice for the food. The lady on the counter said she couldn't do the refund as it was ordered though the app, and that we'd have to request a refund that way. There isn't a straightforward way to do this on the app and after a week of trying we still haven't managed to get a response from customer service, let alone a refund. When he reached out via DM on Instagram he was offered an apology and a free burrito but that doesn't help the fact he's still £31.20 out of pocket.

Restaurant got my order wrong and i was really unhappy with it.

Served by Shanti, brilliant service, great portion, tasty and fresh burrito. Plus student discount Will be back again!

The food was good, but the three employees who served us were all rude. I don't write bad reviews about people, I have worked in the same industry before, but seriously, customer service is always important. It was my first time to order and they didn't even bother to explain it to me properly. Had to experiment and every thing I pointed out, they just responded with an additional 1 pound. It's okay, but train your people to have a good attitude when explaining things to people who are unfamiliar so that they don't end up ordering crap and waste their money.

Great food, friendly staff. It’s in the food court area of the station so not exactly a calm spot, but decent seating. Could be cleaner but we found a nice spot to sit and eat.

Lovely Mexican food, the quesadillas and burritos are iconic, I love the loyalty card and system too. Have enjoyed a few free burritos with my girlfriend and will continue too as I can’t help myself getting a few whenever I go past.

Little mice 🐭🐁running around the place, not great

Very nice place to visit, delicious food

the burritos will always be a 10/10 for me

The girl had a bad attitude, but the guy who helped us was nice and patience, he at least tried. The food was good. Its a little bit noisy here, but otherwise Iliked the place

I ordered chicken asado bowl and was sent a barbacao bowl. I’m a Hindu and Barbacao bowl contains beef, which I ate while I took the first bite of my food. Consuming beef is against my religious and this act has hurt my religious sentiments. I’m not ordering again from Tortilla and posting a very angry review about the same online.

Absolute waste of time told me my food would be with me 4:40 I paid for priority and it went past 4:40 and still said the person was waiting to pick my food up the status said wrapping up at 4:40 when it should of been with me at 4:40 one of the worst places to order from food was freezing

Usually I get from here and it’s great but 3 of my ingredients I chose where missed out sour cream, cheese and black beens very disappointing

Food was great and the service was on point. Great job!

Sauce leaked all in the bag. Careless packing and careless delivery.

Very considerate and thoughtful service by Qasim and Haf. Offering to change gloves to roll my burrito cause I don't eat meat and being able to offered extra beans goes a long way.

Great quick service thanks to Sareena, thank you!

Friendly staff, good service, amazing burritos, much better than a burger and chips any day

Staff were quiet and not very approachable. Didn’t speak loudly enough and then seemed frustrated when you couldn’t hear them. Cashier was rude. Food was tasty but wasn’t worth the amount you pay.

Horrible service. It was my first time coming here so I wasn’t familiar with all the salsas etc and staff were mumbling to me and were annoyed, making unpleasant facial expressions and looked hesitant to repeat themselves or talk louder. Burrito was just ok.

Quality ok, food cold and over priced.

Sam was amazing, very nice and kind

Customer service very good! Thanks a lot Sam

I meet the sweetest girl I think her name was luul she greeted me with a big smile and she was so nice the whole time she served me

I always order from here I love it but today the burrito was really stale and tasted horrible compared to normal. Not happy

I keep being given the medium bowl even when paying for the large one

Rice dominated burrito - not good

Whole team were amazing! Always great food and service.

Delivery driver was fast and well spoken

Nice atmosphere and good customer service

Expensive burritoes that contained a thimble of meat. Two tiny cubes of chicken to be precise. Disgraceful given the £12.99 price tag. Would not recommend at all unless you're happy with just beans rice and sweetcorn.

Heading home and fancied a burrito to stave on the hunger until tea time 😉 Yum yum had chicken and was very good. Servers very efficient and did the job. In, sit, eat and then gone all in 10 mins 👍

STAFF WERE SO GOOD we had no clue what we doing we were confused but they were real helpful. tacos 2 for 1 on Tuesdays in April!!!!! hot sauce was surprisingly hot! Do recommend!

Great service and friendly staff. The naked burrito hit as always 😋

Esther was extremely fast and gave me an amazing service . She made me feel so at ease . Thank you so much Esther for giving me a lovely service .Love Tortilla

I eat here often (burritos are the best) the food is always good, but today I was served by Eden, Esther and another lad who I unfortunately didn’t catch his name. Everyone was so kind & full of positive energy, especially Esther. Work sucks but it’s lovely to see a team getting on so well and protecting such professional, kind & welcoming energy. Thank you for the smiles :D

Amazing customer service from Eden and Lj. I will be coming back

I am a big lover of Tortilla and usually love it there. Please mind there was 3 people on shift at least, there was no big queue or anything like that, yet the cleaning station was overflown woth rubbish and tables were equally as bad. Mine and my friend's tortilla were not wrapped tightly enough and mostly were fallen apart, making it more like a burrito bowl, with no bowl... just mess. A shame really as the staff were nice and polite.

Nice meal, well prepared in the middle of the Grand Central Station in Birmingham City Center. Its perfectly located by the Bullring so that after shopping you can pop in for a quick meal.

Great costumer service from all 3 staff members, they treated with a smile and Nicole made my day 😊

Esther & Eden & Alejandra was TOPP!!! Top service. Thanks all 😁

Used to go a lot pre-COVID. Popped in last night on the way to the mighty Villa. The service was desperately slow. I could feel myself aging as I waited. And how come everything is a £1 extra now? Beef? That’s a £1, avocado? that’s a £1? Doubt I will ever bother again. More atmosphere in a vacuum. Think the grand central as a retail hub is slowly dying and the decline of service and quality in this place is indicative of the whole.

Great advice from Nicole about what to try as it was my first time eating there. And great advice it was! Comfy booths to sit in to eat - and clean & tidy! Great value for money.

I was missing half the food and drink. It was cold and pretty tasteless

Service was pretty good here but my gosh, the churros were soggy, cold and disgusting (they weren’t fried properly). The wrap was also not even cooked long enough. As my wrap was being prepared, their thermometer to monitor the temperature of the beef fell into the food - no apology or acknowledgement at all from the staff. The rice was cold too..

great god quick service and very friendly

Thanks to Eden for the best customer service :)

Great place, fresh food. My only gripe is that when you order a large you get the same amount of food than if you got a regular, just in a bigger container. If they were a bit more generous with the portions it'd be 5. Staff always very friendly though

The driver was friendly, much quicker than expected and it was a pleasure talking to him. The restaurant sent me the wrong order which i was not happy with but I have requested my money back with no issue

Noah was an absolute legend food was great as always

Reopened today and managed to be one of the first customers so received a burrito for free! Was very tasty and great service

Absolutely brilliant service 👏 love this place and will forever return shout out to Sam for his kind manners and amazing customer service

I’m so glad this place is back open after being shut! Missed the energy of the team, the amazing food and quick shout out to Dylan for giving suggestions of what to get,, as well as the hostess Alice for making sure I was looked after! It’s great to have this place back open

Mia and Charlie were amazing and everything was lush xxx Thank you

Please Re-Open this Place Soon! Literally one of the Best in the Region

Absolutely love this place! Always my go to for burritos either on the go or to eat in and relax. I have to say the hospitality of everyone here is very friendly and welcoming. You can’t go wrong, definitely check this place out!!!

Very friendly Staff and very good food

Good value for money, the burritos are really filling and delicious. Highly recommend.

Dylan offered great service, made the experience great.

Food was soooo good, service was impeccable. Only downside was the music was a fraction too loud (we were right under a speaker though). I love Tortilla anyway, but this branch is especially good

Hailey and charlie were great and helped alot.

Charlie helped me to understand all the different options as it was my first time here. Hayley was also very kind.

Hayley and her colleague were super fast and super friendly!

Tasty and colourful meal. Got the Chicken Phibil Bowl (only the chicken is halal) the new and improved recipe has so much more taste, I recommend all of the toppings, Mexican rice, all salsas, sour cream, Monterey cheese, sweet corn and guacamole. Once mixed, all the flavours mesh really well, like an explosion of flavours. If ordering as takeout, keep in mind that the meal will be a bit cold due to the salad but still delicious! The meal is pretty healthy, around 600 calories, it’s very filling so you would be full throughout the whole day. Definitely recommend!

You know, England doesn't have the best Mexican food but Tortilla is some of the best I've found here so far for burritos (which feels absolutely wild to say given it's a chain restaurant). Always delicious flavours filled to the brim to make a satisfying lunch. The standard customisation and speed of service are good and I've eaten here a decent amount over the past few years with little to no issues or disappointment. If I'm in the mood for burrito it's definitely my go to.

Ashanti, Pre, Sareena, Alicia were awesome with their services. The food really hit the spot. Great options for vegans as well. I'm definitely going back.... Try this place if you're in or around Birmingham.

Shrinkflation really hit this place hard. Went for large size and extra meat and it was essentially £14 for a bowl of rice with a regular amount of chicken. Dread to think how much a small would have. My friends burrito was pretty much all rice. My friend that opted for no rice had a ridiculously small amount of salad in it. Also chips & dips were missing from the order. This place was great a couple years ago… time to try somewhere else. Wish Birmingham had a chipotle.

As per other comments, very disappointed that the chicken has changed - it is now soggy and tasteless. Also no longer have the coriander rice. Burrito is now very bland with nothing having any flavour/taste. Lost a regular customer.

Great lunch meal whilst visiting Birmingham, great food, good value and a very hot hot sauce. Service was amazing great banter with Eden and Angie. Thank you both for making it so special.

Qasim was very helpful, polite and efficient with the way he served me. I ordered a large burrito with beef and added guach and cheese. It was carefully prepared infront of me and tasted delicious! I enjoyed his recommendation to try it with the salsa on the table as it added the right kind of heat and favour I was looking for. I will definitely return another time to try other items on the menu.

Great food but, most of all, fantastic customer service. Big shout out to Shalice. Great smile, made me feel welcomed and, service was on point. An asset to the company, an asset to the Birmingham team.

Shalicewas amazing!!! She works at the Birmingham New Station. Her customer service skills were on point and she worked effortlessly well with her colleagues! I will come back!

Angie provided excellent customer servicr

Great tasty food and was hot when it came.

Staff are always super friendly and efficient, good quality food and good portion sizes, and I always tell my colleagues to try Tortilla on their lunch breaks!

Just made a pit stop at Tortilla's Grand Central branch with my friend and I must say that the service was immaculate we were served in such a genuine and respectful manner that for sure we'll be returning, the two sisters that served me and my friend were very polite and provided us with such a kind and thoughtful service it was one of the best services I've ever experienced and they should definitely be rewarded for their efforts with a raise or a dior bag or whatever they want cuz they deserve it. Alejandra and the sister with the blue hijab and glasses (I'm sorry I didn't get your name) thank you for your service keep it up you guys are great! P.S. Alejandra thank you for letting me pay for my friend's food too... Told you I'd leave a review.

Food was amazing, was served by Qasim who was very helpful with choosing what will go will with my naked burrito, which turned out to be great. His customer service skills were on point as a whole. I recommend visiting tortilla. I will definitely be back again very soon.

nice burrito cool staff, michelle was lovely