Tortilla in Liverpool

Salió de la lluvia y se sentó en la ventana. Pedí comida en el mostrador donde el personal acaba de tirar artículos en nuestros platos. Los ingredientes no eran frescos en absoluto y eran insípidos. Lo único bueno fue que nos dejaron traer a nuestros dos perritos. Nunca volverá y no recomendará.

great service , especially from harvey xx

Burritos, quesadillas, tacos... You can choose the ingredients, friendly staff and welcoming local, fast food preparation

Faye Alex and Ali slay every time periodt

It was amazing ! The welcome was up to par and the food was very good, i only tasted the quesadillas but i view how it was a good place for a dinner

Nunca habíamos estado antes... 3 amigos visitaron ayer en la hora pico. . . La comida era increíble y porciones enormes. . . . tan sabroso. . . El personal fue excelente, explicó cada paso y lo que era cada ingrediente, etc... No dudaría en volver o recomendar este establecimiento. . . gracias ❤️

Nachos are sweet I didn't like the quesadilla because they put a little meat in it

I find it hard to speak to people to order food but the staff here made it super easy and the food was lovely.

We really enjoyed our first trip to Tortilla, Liverpool. Thanks guys 😀

Awesome food 😋,deffo give it a try

Super fast, super fresh. Staff couldnt be nicer.

Vine por una toma lejos. Hemos estado comiendo en Tortilla durante unos años en familia, pero no regresamos. La quesadilla solía ser de 4 porciones con nachos y 3 tipos de dips. Ahora están sirviendo solo 2 porciones, sin nachos y solo 1 salsa. Ahora hay mejores lugares para la comida mexicana en Liverpool.

Delicious vegan beyond steak chimichurri tortilla very helpful staff

Rice is so dry and it’s not worth the price it doesn’t taste that authentic

Racist staff and disrespectful.

Like subway but for cal-mex food, need I say more? Also they have a halal option, their chicken is halal (I'd ask if both are though, I stuck with the regular chicken because I wasn't sure)

Food is amazing and the staff are super friy

Super tasty food, quick service and friendly servers

Amazing and friendly staff. Felt very welcome. Food is delicious and fresh. The beyond steak taste fantastic!! Definitely come again!!

Gorg vibes, fab staff, amazing food, wish I could live here xxx

Absolutamente horrible. Personal grosero. Ahorrar porciones. Especialmente el peludo. Tuve que pedir más arroz, más frijoles, etc. No se molestará en volver

Stall in an indoor food court with around 7? different stalls. I had the vegetarian burrito. Nice enough (squash carrots rice beans).

Ordered from here got someone else’s tiny order :(

Visitado aquí hoy en mi hora del almuerzo era absolutamente preciosa comida. Conseguí el burrito de pollo y añadí un poco de chorizo extra. l 10 / 10 para la comida. El personal es amable un poco rápido, aunque así que tuve que preguntar lo que los ingrediants donde dos veces, pero la señora que me sirvió era más que servicial.

Food was good with friendly staff. Quick eating stop before moving forward

Amazing Mexican food, portion sizes are large. Only Mexican place in will go to now.

The place is spacious, and the guys who served us were very nice!! There were 15 of us and everything went super well.

Great, tasty Mexican street food, friendly helpful service, good value, filling and delicious! A regular favourite, never tire of Tortilla!

Bit pricey and not much seeating space but food is good and staff are okay

Good burritos for a chain restaurant.

Absolutely Goated food, best place for lunch in Liverpool

The staff are so kind and helpful

Amazing place to eat at. At any time it hits the spot always

Really lovely staff, great portions & great food. Would definitely recommend!

Çao nice environment, service is good

Faye is the sweetest kindest worker I have ever had the pleasure to meet. Always feel so welcome whenever I am in. Truly a shining example of hospitality; whose kindness emulates throughout the restaurant. Sarah and Christian absolutly enhanced my experience when I thought there could be no more enhancing, once again showing how this place always seems to defy my expectations in the absolute best of ways.

Faye is absolutely fantastic, such a credit to the store

lovely staff and even better food

Served by Faye she was absolutely amazing!

Absolutely love this place. Always the first place we go when visiting Liverpool. Burrito and a beer just what the doctor ordered

Nunca escribir comentarios, pero estaba tan sorprendido por la rudeza del personal que sentí que tenía que hacerlo. Vino con mi hija como turistas y aunque la comida estaba perfectamente bien, pero caro para lo que se obtiene, el personal era simplemente vil. Primero asumieron que conocíamos las opciones de cada paso y hablaron muy rápido, no explicaron cargos extras en cosas como la carne de res en comparación con el pollo y parecían molestos cuando decidimos no tener los artículos con costo adicional, tiramos la comida juntos y no sabíamos cuál era cuál al final, ya que habíamos pedido diferentes artículos, pero esperábamos que lo hiciéramos. Hielo en el pastel fue cuando queríamos usar los baños al final de la comida y se señaló en la dirección, cuando llegamos allí la puerta está cerrada con una cerradura de combinación, así que tenemos que salir y decir que está cerrada, luego nos miran como una mierda completa y nos dicen bien que sí, que sí necesita el código. Sinceramente, nunca me he sentido menos bienvenido. Este personal necesita hablar seriamente y un curso intenso de servicio al cliente.

Fabulous food, served quickly - love it!

Speedy and very smiley service. Delicious food.

Extremely disappointed. Never met a rude and disrespectful Manageress previously as this person. My very first visit to the UK and in particular Liverpool. Did a bit of shopping first on our first day and then went for a meal with my family. From the outside looking in, the store looked appealing. However, whilst ordering my meal till the time of payment, the Manageress was extremely rude to me and disrespectful. I thought the staff of restaurants should be ambassadors of the city of Liverpool. I hope this does not discourage my family and I from visiting this beautiful city. The Manageress later apologised for her bad behavior which I accepted. Maybe she was having a bad day, but please train your staff to speak to people with respect and dignity. Staff must take pride in the work they do and should at all times uphold the values and ethos of the franchise, the brand, etc. Kind Regards

Really nice burrito! definitely will come back if I'm in the area

Service a little on the slow side,but made up with the food very pleased with the food.. The takeaway were good also.

Dreadful service. Just been spoken to by a woman server like I was something on a shoe. We went in to order food and simply asked if they had coffee. The response was disgusting and we were told that its not a coffee shop. She had also told my husband move when he was waiting to order food. Clearly can’t cope and has no customer service ability at all. My first ever visit and will never go again

Top rate service! Sarah, Amy and Jasmine were very lovely. I'd come back in a heartbeat.

Very helpful friendly staff Working together and knowledgeable about dishes Reccomended

Fantastic experience, the staff were so helpful (especially Tyler, thank you so much!). We had some odd requests due to having 2 children with us, but nothing was a bother, super helpful and smiley staff. Food was yummy too 😋

Superb veg. buritto bowl. Lovely staff. Pleasant meal.

Good food and good atmosphere. My parents don't speak English very well and the service team did everything possible to understand them and everything was fine.

Lovely staff, great service! Highly recommend!

Always have had a good meal from this tortilla. Food is always hot, good quality and tasty. Just be careful with the extra charges as it can get costly if you don’t keep an eye.

Friendly and accommodating staff

Burritos are amazing. Staff are very helpful. Highly recommended!

Appalling. I had a tortilla, my husband had burritos. My trotilla came in a foil wrap. I opened it to eat it and it fell apart. I aksed for a plate like the one my husband had and was handed a cardboard box. When I asked again for an actual plate, the server refused. She pointed to a notice on a a wall behind where I was sitting, and told me sternly, 'You didn't read the instructions on how to eat your tortilla'. (I guess the end of that is, 'so you don't deserve a plate'.) I ended up having to pick up scrappy pieces of tortilla and eat them with my fingers. (I didn't dare ask for a knife.) To top it all, they refused to take cash and now I'm home, I can see I was charged an extra 30p on my card. Perhaps they thought their service was just exemplarary. A miserable experience. Definitely to be avoided.

Great service, great food every time!

staff are so lovely in here nothing is ever too much for them and to top it off perfect food can’t beat it, best hangover cure 😍

Been to loads of Tortilla across the UK, my advice is avoid this one, poor service, cold food and burnt food, poor preparation and hygiene standards.

Staff burnt my dinner and my husbands meal Was bother not very hygienic pull he pant out of us bum and touch our food team leader just put or meal on side then got young to serve us with our meal It my husband birthday I expect to be treat with respect not don’t care Attitude from management

We ordered takeaway, the staff were very friendly and the food was really tasty. Recommended for vegans

Best burritos in town bar none.

I had a burrito, which was good. Unfortunately, I won't return because the staff were unfriendly and they played loud dance music, which isn't really the vibe for TexMex and inhibited conversation. With a good manager, this place would do better.

The burritos here are phenomenal!! Highly recommend!!

The food is very spicy, spicy wine by default, it was not our choice. The service was very unfriendly, perhaps because of the time we went to dinner, but there was a very intense atmosphere.

My daughter and I had two burritos which were delicious, done in front of us, by a very friendly guy with Irish accent (Andrew). Cheers mate! You looked like a professional burrito maker, also fast and friendly. What else can you ask for? I topped it up with a frozen Margarita that hit the spot! This place should be busier. The prices are very reasonable. Some other places overcharge you for even less quality ingredients and service. Well done Tortilla Liverpool! We'll be back 👏🏻👍🏻 Our bill was around £23 for two people. Last night we went for dinner somewhere else, were our bill was double of this for a less enjoyable experience.

The Burrito was delicious, and the girls were very warm and kind!!! Deffo coming back 😍

the food was delicious with good portions and the server Andrew was so lovely and helpful 10/10 would recommend :))

Immense burrito, friendly staff, clean and lots of seats. Absolutely have plans to return.

Amazing food and lovely service from Kriztian! Will definitely be visiting again.

Very helpful staff who helped to find out if their nachos queso were gluten free, particularly Sarah.

Quac is expensive & serving size is small. But tasty food!

Lovely staff, giod food, reasonable price. Highly recommend!

I have a Gluten free daughter & Sarah was awesome - cleaned the worktop & took lots of care over the food

good service but usually the burrito comes soggy and the foil is annoying too but tasty still ngl

Really nice Big Burrito at a fair Price.

Very well organised and professional team work

Fantastic food and friendly staff. Sarah was patient and so helpful, an absolute delight!

Great food, engaging staff. Hit the spot

One of my fav places for lunch in town!

The food was amazing and customer service was fantastic, sarah wrapped our burritos so well and she was so pleasant.

Top tier! Sarah and the team are really welcoming and helpful. Experts in hospitality. 10 stars!

Both ladies at the store had a rude tone. The boy handled it all well. There facial expressions seemed judgmental and they were not letting me take my time to think.

Got a large naked burrito and it was tiny, much smaller than my friends large burrito. Kept having to ask for more of each thing, staff also talked really fast and were frustrated when I didn’t know all the options.

I tried their taco meal, which was delicious, but the price was very expensive

The best burrito experience. Friendly and accommodating staff, delicious burrito, hot sauce and cold beer. What's not to love?

Always a fan of this place, visited several times, great people work here, only sad part it's pricing needs to be lowered. Rest, all good.

absolutely love this place the burritos are always amazing! cristina (sorry if i spelled that wrong 😭) was so helpful and recommended me the pinto beans instead of black beans and i will 100% get it again!!

Really lovely service - server was lovely with little siblings who didn’t know how the ordering worked. Fast, nice and hot, spicy, tasty food.

Went it for their national tortilla day, the store was very busy, queue right outside of the store but the staff were very well organised and the queue moved quickly. Counter with food was clean, and they had all the ingredients in stock despite all the customers. I got a bowl with cilantro rice, chicken, veg, avocado, and picked onions, and it was very delicious. Smaller portion.

Mexican fast food. Simple concept that works wonders. The food was very tasty

Tasty and quick, really good vegetarian options

Excellent, I was very happy to find a place with Latin (Mexican) food in Liverpool, everything was very delicious, I hope to return soon. Thank you

Update: prompt response received from the store, with thanks. Note to store - I’ve completed and submitted the feedback form. Thanks.

Great food and all the staff were really lovely! We sat and waited 5mins for some more beef to be ready, which was no problem at all. Because of this Liam kindly gave us a 10% discount☺️ I’ll deffo come back the next time I visit Liverpool

Love this place, can't recommend it highly enough, staff are great and good is delicious

Not a nice place: mediocre burritos (80% rice…), bland tortilla chips, cheese sauce made of some weird stuff (and not much cheese). “sticky” tables, everything looks in need of a cleaning.

Very helpful & happy staff. Made to feel welcome & the food is very tasty.

Excellent food and excellent service all for reasonable price would recommend if you were in the area give it a try