TORTHAI in Hounslow

Food was ok, service was good but i got food poisoning from the shrimp in the tom yum soup

Went twice recently, last Thursday and again today both times delicious and great service for a reasonable price. We had chicken noodle curry, chicken and cashews , pad thai chicken and Chang beer,all yummy

Delicious food, very polite, nice service, enjoyed dining here. Will come again

The food was delicious. We were a group of 4 and all had something different. The menu had a lot to choose from and everything we had from starters to desserts was amazing! Will definitely be returning.

Lush food, very welcoming service and very reasonably priced, will visit again soon.

Main courses were good but the side noodles and rice were pre cooked and warmed up and the rice was hard like a stone.

Nice place and good food. The staff was lovely although I agree with other customers that the clearing of the table was happening a bit too often. We enjoyed discovering Thai milk iced tea!! Also recommend the mojito, it was nice and at a good price for a cocktail.

The food was great, and Tony was fantastic as our server!

Had a lovely Sunday lunch here during Easter weekend. It was quiet and a relaxing atmosphere. The food was stunning. Thank you Carlos for the good service

Don't bother with the cocktails. Cashew chicken was in a horrible mushy batter, the veg stir fry didn't look remotely fresh. The satay and pad thai were OK so be fair, so if you do end up here those are probably the safest options. The service was attentive but the downstairs (where the loos are) had a gagging stench about it. All you can say in this place's defence is that it's very reasonably priced! Oh, and there are plenty of gluten free options.

Lovely little restaurant with delicious food and outstanding service! The wait staff went out of their way to make sure we were comfortable, everything was ok and all with big smiles on their faces. Food was great. Try the lamb - so tender. Only thing that could be improved is the gluten free options being well understood by wait staff. But they were so lovely (even when confused!) it's difficult to fault them.

Lovely meal. Really enjoyed the salty squid Attentive service.

Delicious food, reasonable prices, friendly service

Friendly service. My card was charged twice which seemed be be an error on card machine but something I have never experienced before so just check your statement you are not charged twice. They did say to call them if I was and it would be refunded but it did make me feel a little uncomfortable tbh. Chicken in my curry tasted a bit cheap but I am fussy and find most Thai restaurants use chicken that tastes rather gross. I’d personally order vegetarian if you as veggies were fresh. Services was fine as fast. I’ve been a few times over the years as Chiswick has no other options for Thai food but this place really could be good if they ripped it apart sorted out the bathrooms and old decor and actually made it good. It has potential in a very wealthy area to be a good restaurant. For a quick curry it will serve its purpose but I wouldn’t go out of my way to go as I’m fussy with Thai food after travelling to Thailand a number of times. You get used to what good tastes like. I’d recommend a makeover of decor and better quality chicken.

The food not consistent the fork rating of over 9/10.

Amazing food and friendly service

We had a very nice dinner today: cozy restaurant, tasty food and super friendly service. We will be back! 👍👍👍

staff very pleasant and helpful. no problem moving us away from the door. tasty food good portions. fab duck roll and calamari

Authentic Thai restaurant. Food was tasty and good portions. The 50% Off food when we booked through The fork is amazing value for money.

Amazing food and service - a real treat! Will be coming back was a lovely experience

Great food and friendly staff. Shame it closes early on a Monday - we were having such a nice time when we had to leave

This was our second visit, and we were impressed with warm hospitality and excellent service and food. The ambiance is nice and classy and we sat at the table next to the one half of Ant & Deck TV tandem, which clearly means that the restaurant is frequented by people with educated palate and good knowledge of international cuisines. We started our dinner with crisp cold Mojito with fresh minty taste, and Aperol/orange spritzer and our starters were fried corn cakes and prawn crackers- both tasty and delicious. My main dish was Vegan, mushroom, tofu, and cashew nuts, with steamed jasmine rice and I asked for some mild chilli oil with that and it was delicious. My wife had two starters as her main course and she was happy with taste and presentation of the dishes. It must be said that as the owners of our own restaurant and being in hospitality business for 30 years we are regularly going out to other restaurants, and this restaurant is very high on our list. Steve J Orel& Lilly

We went there for lunch, the place was empty. We ordered 2 gin tonic, but our drinks were too sweet to be made with tonic. The food was average at best, but big enough portions. In the end, I asked for an espresso, and I've been served instant coffee instead. I should know better than asking for coffee in a Thai restaurant 😞

Great Quality food - very tasty! Lovely service

From the moment we arrived we were made to feel very welcome by our lovely waiter. We ordered 4 starters which came very quickly & piping hot, all delicious. We chose two specials for main courses, a very generous & tasty duck with basil & a fabulous, very tender beef dish which I think was called Crying Tiger. Again, quick to arrive, hot & very generous portions. Will definitely return.

Food tasted great. Did wish my spicy aubergine dish was spicy but never the less it was delicious. The restaurant got a little cold when the door open and closed but it was very cosy

We shared several dishes, they were all very good!

Amazing food and really good friendly and welcoming service as always.

We used to go to this restaurant but the last time we sat down for a meal, we couldn't stand the smell of sewage and had to leave. We did tell the staff at the time that they appeared to have a drainage problem. I thought I would give them another chance so went in last night to order a carry out and litteraly couldn't stand the smell. The thought of buying food there was not good so again walked out. It is a real shame because when we ate there in the past, it was great. I just can't face ordering food there now until they get that issue sorted.

Last night my friends and I had another fabulous meal at Torthai . It’s a fabulous local find in Chiswick . We have visited several times and it never fails to impress. The calamari is without a doubt the best I have ever had. I actually had two portions it was that good . The duck dish with rice is so tasty and tender . The portions are extremely generous and it’s absolutely delicious. My husband has duck pad thai and he was extremely pleased with his choice . Personally I think this the best Thai in town !!!! I rate it 10 out of 10 . The staff are very friendly and it’s a pleasure to visit this restaurant. If you are trying to decide on a Thai meal this is the best …….book it now !!!!

Delicious food I have enjoyed wonderful Thai food in the capital over the years and must admit it is rare to find a bad one. For me the standout Thai restaurant is Torthai; the food is both delicious and the plates are filled generously. My guests and I agreed that the calamari is probably the best we had ever tasted. The service is friendly and respectful. I look forward to my next visit.

Hey guys! PLEASE DO NOT DINE HERE. I have sent them an email and no reply. Here is my extremely disappointing experience: We ordered from you via Deliveroo last night, and unfortunately, it was the worst Thai food we’ve ever had. • Pad Thai – This was shockingly bad. Overly sweet, strangely yellow, and completely unauthentic. As a long-time Pad Thai lover, I can confidently say this was the worst I’ve ever had. We couldn’t even finish it. • Spicy Aubergine – This was an insult. Boiled vegetables with a bit of oil and salt do not make a “Spicy Aubergine” dish. Charging £10.95 for this is outrageous. I threw the entire box away—it was completely inedible. • Chicken Satay – Dry as a mummy in a museum. It was like eating paper. • Massaman Chicken – Giant chunks of chicken dumped into a curry with unpeeled potatoes? The potatoes were completely bland, and the whole dish was a joke. It was clear the cook had no sense of proper Thai cooking. • Vegan Thai Iced Tea – If sugar syrup mixed with milk qualifies as Thai Iced Tea, then sure. But in reality, this was nothing like the real thing. If you, as the owner, don’t have a passion for Thai cuisine, I strongly suggest hiring someone who does. Customers are not fools, and serving food of this poor quality is unacceptable. As a huge lover of Thai food, I found this meal not just inauthentic but also lacking even the most basic culinary skill. I sincerely hope you start taking your customers seriously and improve your standards because this was a truly disappointing experience.

lovely service as always. food was delicious and generous 👌 back on form. Always good but we did wonder if its a new chef? Will be going again...soon.

We arrived the restaurant at 8:45pm, staff were really helpful and good services. We were happy & enjoyed the dinner. Good food & excellence services.

Lovely meal -good service and generous portions at reasonable prices Will be back !!

Very good food, very good service, and very reasonably priced restaurant. We had great time, food was very tasty and ambiance was very nice. We would gladly recommend Thorthai to all our friends and family.

We had a delivery from them. 2 currys which were so watery the rice didn’t soak up the sauce.More like a thin soup. Also one curry contained only 3 prawns. The container for the spicy aubergine dish was more than half empty. Very expensive for the small watery portions, much better Thai options in the area.

Very nice food and lovely sweet service.

Good food, always consistent. Great friendly staff

Average Thai food (the Panang curry was particularly bad with dry paper-thin beef slices, watery and tasteless) served by staff who were more interested in the take away and delivery drivers than those dining in. Unforgivable and inexcusable not to have a hot curtain above the door to prevent the cold wind getting inside. Smell in the toilets was awful, it appears due to drainage problem.

Average Thai food (the Panang curry was particularly bad with dry paper-thin beef slices, watery and tasteless) served by staff who were more interested in the take away and delivery drivers than those dining in. Unforgivable and inexcusable not to have a hot curtain above the door to prevent the cold wind getting inside. Smell in the toilets was awful. When paying the bill the girl pretended that she didn’t know that we had booked via The Fork.

Amazing thai food as always with great friendly warm service

Even though the restaurant was busy, it didn’t compromise the Delicious Thai Food, great atmosphere, every staff member was polite and helpful!!! Definitely coming back !!

fresh food, well tasty and popular for take out too, many dropping in to collect.

Nice restaurant. A little small. Unfortunately, it's quite cold . Especially when the front door opens.

Food was okay, but service was nullified by constant nagging to buy more, then incessant table clearing. However, a constant stink from the toilets ruined our meal. Once we'd sat down, were drinking and ordered ... a door opened, and the noxious smell was constant from then. So if there were a zero star this would be it, sadly. No problem with the food, just not the place to eat it.

Friendly local Thai with the best Calamari

Fabulous meal. Super friendly staff.

Our dinner at Torthai was an absolute delight! From the moment we stepped in, the warm and inviting ambiance made it the perfect spot for a relaxed meal. The service was impeccable, with the staff making us feel welcome and well taken care of throughout our visit. The food was incredible—each dish was flavorful, beautifully presented, and full of authentic Thai spices. The flavors were vibrant, and the balance of sweet, sour, and savory was spot on. Torthai is definitely a hidden gem for anyone craving fresh, delicious Thai food. Highly recommend it!

We went with three babies in our group- The staff were amazingly patient with them, The food was excellent and very tasty and very reasonably priced - There were lots of vegan options too!! I would highly recommend it!! There isn’t much I would recommend for improvement - it might be helpful to have a baby changing facility there, But overall, the service was excellent!!

Really lovely Thai food and service

Super duper vegan choices! I had the drunken noodles, gyoza and rice cake with ice cream for dessert. All vegan and super delicious. The vegan ice cream and rice cake was the best I have ever tasted. I love this place!

Really disappointing meal. Got a prawn pad Thai and vegetable spring rolls for takeaway. Both were incredibly bland with virtually no taste, wouldn't return again.

Food was so cooked but totally lacked in spice, red curry had no kick at all and pad thai was sweet. Wife thai and eaten many meals with various cooks and we were all disappointed. Maybe they make more for a European non spicy customer.

a classic good experience , tasty food, good portions ,very good service , green surrey and beef penang curry , rice dishes, spring rolls and a banana fritter . all done well and of good quality , taste and portion size . good veg and vegan options. Service was excellent, polite, friendly very good manners, came back time and time again to ask if we needed anything else , very professional and much better than 99% of places you will go at this price point .. very old school trained waiting staff who actually enjoy they jobs and want to be there as opposed to the moody , chip on the shoulder I'm to good to serve you millennial and gen z staff you generally come across elsewhere .. Highly recommended to try , just all positives . an excellent offering at this price point ...

Very quick and efficient and friendly service. We got the duck curry and the chicken with black bean sauce. It was tasty but a little too salty for our liking.

Tried the vegan pad Thai which was nice 8/10. The orange colour sauce was kinda unique. Also tried the vegan drunken noodles but it was nothing like the drunken noodles I enjoy at Rosa’s Thai chain. This was not very Thai but closer to Japanese given that the noodles are a Japanese type & likely soy sauce based sauce. To be fair, it does state Udon noodles on the menu, but still it’s the kind of dish you might expect at Wagamamas rather than a Thai restaurant 😅 6.5/10. Was fun to try anyway Still, I enjoyed the pad Thai and it’s great to see such a large vegan menu section with many options! 🌱☺️ Hope to go back to try the rice based dishes 🍚

Nice Thai place on Chiswick High Street. I went for tempura prawns and Vegetables spring rolls. Tempura prawns tasted nice, a bit oily. The spring rolls tasted nice, they were very peppery, but I like black pepper so it was ok for me. Nice interior, good service 👍

I eat here every couple of months and the food is always great! Spring rolls, pad Thai and drunken noodles are our particular favourites. Also has a great vegan menu!

Great food and service and good location.

I found a fly at the bottom of my pad thai 👎

The food is not authentic Thai food as you expect. We ordered drunken noodles which came with the wrong type of noodles and no taste or seasoning and also very greasy. The papaya salad did not taste of anything! My boyfriend vomimited and couldn’t move for hours after the meal. Please do not go this restaurant if you want to have a good Thai meal!!!!!

Jason was very kind, helpful and polite. We are so grateful for his suggestions.

The food is very good i love their Thai Green Curry

excellent food and outstanding service.

Delicious food a really friendly service.

Mediocre place, the starters were really quite dirty and tasteless. So I advise you to just skip it, unless you go for a soup, which seemed to be fine. Dinner was also fine, not delicious but good enough to eat. The lady who helped us seemed quite grumpy/sullen, so that's a shame. In terms of atmosphere it seemed fine, it's a shame that the chairs are not very comfortable and that we were sitting right next to the cash register, which doesn't really improve the atmosphere. Anyway, I wouldn't come back here myself, but if you take everything together it's not a bad place.

Excellent thai food with friendly and efficient service!

Great service and delicious food

A great option in Chiswick for Thai food. Ordered via ubereats. Very accommodating to dietary requirements. Highly recommend.

Got a takeaway here and the portion size of the satay is an absolute joke. This cost £6.95 and it’s pretty obvious they ran out of chicken. Did ring the restaurant and was handled very well by their staff.

Vegan and first time trying Thai food. Justin served us today and he recommended every dish we ordered. His knowledge on the food/ menu was outstanding. We loved every dish and desert. We will definitely recommend and go back. Jason himself is such an amazing , friendly, professional person. He’s personality is full of joy. Great experience.

The patience of the staff because my elderly friend was very slow to choose, consume and pay for food and slow entering and exiting the restaurant.

Had an amazing meal, starters and mains, the tempura prawn and the pumpkin curry were particularly great. The service was very speedy and friendly. The music good, space well set up but still felt private between all tables despite the small space, and smelt so appetising from start to finish. Was almost put off by some reviews but so glad I came anyway - would definitely like to return!

The curry chicken noodles are bland. No freshness from the sticky soup and soggy rice noodles. Together, it's a necessarily heavy bowl of noodles. The chicken breast is quite chewy and dry.

Nice thai food in neighbourhood

Lovely place, amazing food, staff are great to :)

Was very impressed with both the food and service! I got a prawn fried rice special and was really pleased, it tasted like a home cooked meal. The staff were very friendly.

I’ve been ordering from Torthai for around a year and the chicken massaman/green curry are absolutely incredible. Cannot recommend more highly for Thai food.

Picked this place through Google reviews but also walking past. Food was amazing with speedy service (which is even more impressive with the number of takeaway couriers turning up). Lovely atmosphere and attentive staff. Couldn’t fault this restaurant!

Great tasty food and good portion sizes

Came for meal with a friend & wasn't overly impressed with this place. Service not very friendly or helpful. My friend ordered prawn pad Tai & was served with a chicken one. When she complained they took it away & gave her back the same dish with 5 prawns added. No apology so clearly they do not care about customer service. Fortunately, my friend isn't pescatarian. I would not trust this place & will never return..

Reliably delicious, classic Thai options with great fresh flavour

First time trying it out here, all I can say is that the starters we had ordered was good, however some food was a bit soggy and fried rice was just bland. For the toilets had to walk through their basement and storage for it. From the past reviews of other people, that bell/ chime at the door gets annoying!

Descent food however it took us nearly an hour to be served as they give priority to deliveries and take aways. The waitor was nice , the waitress was more of upsaling food that we didn't want to have. I tried the same food in Thailand, it didn't feel the same.

Ordered on Deliveroo. Vegetable spring rolls were delicious. However, the Fried Rice with Vegetables was overdosed with salt and I could only manage a few mouthfuls. In the bin it went! Torthai, you should be able to get the basics right when it comes to seasoning. What were you trying to do, poison me?!! 😤 Disappointed as have ordered from Torthai in the past.

I have ordered several times and giving my feedback about food quality and portions size, they know already via written feedback calls and via delivery services, nothing changes and im out not ordering anymore

Our dinner at Tor Thai in Chiswick was an extremely unpleasant experience as we were seated by the front door. The restaurant was very drafty and there was the most annoying loud wind chime by the door. Being seated close to the exit, we had to tolerate the cold draft and the irritating wind chime whenever the door opened to hand over take outs to the delivery men. We mentioned the draft and the wind chime to a waitress who passed it on to her manger who did nothing about it and did not even come up to us to say something. The restaurant was small and cramped and it was not unusual for the busy staff to knock against the customer’s chairs and coats as they rushed about. Apart from the noisy wind chime, we could hear the dishes being stacked! I am very familiar with Thai food and can recognise good food! Sadly, this did not meet expectations!

I've been coming here for years & I tend to order pickup or delivery more often than eating in, but I do eat in from time to time. Something has changed for the worse, they used to be great with very authentic Thai food but lately everything tastes bad. Last night we picked up food, it was all terrible & the last 2 times we got delivery it was also awful. Too much salt, incorrect flavours - did they sell the business & the new owners cook awful food or did they get a new chef that is awful? Last night we had Fish Cakes that were the most rubbery & tough I've ever had in the world! Very salty too. The Duck Rolls were not done properly, reminded me of a Chinese style spring roll instead of a Thai version which is very different. Penang Curry was watery & flavourless while it should be thick & creamy with coconut cream but it definitely wasn't. Also even the rice was short grain which is typically Chinese - this restaurant never used to use short grain for their meals. The contents of the curry was meager, very few vegetables. Lastly the Tamarind Duck is usually a stir fry, this time it came out roasted & covered in deep fried crispy onions, which made the flavour just yuck. I see a lot of reviews saying they won't return & I'm one of them now.

Staff were amazing, so friendly and speedy service. The main course massaman was soooo salty, it wasn’t great. The starters were top notch. I don’t think we will return given the other reviews and our experience with the main course, honestly I’m concerned about my dehydration from the salt over the next 12 hours.

I ordered Tom Yam and Dim Sum. Dim Sums were those you can buy at the supermarket frozen. It’s not authentic Thai food at all and Shame to serve people with the supermarket food. I also asked the waiter how they cook dim sums and couldn’t get any comprehensible reply . Tom Yam was brought without rice which I had to order separately. It’s never the case in authentic Thai place

This was a delivery order. I ordered my favourite meal, Pad Thai - but I can’t say that I liked their version. I wouldn’t be ordering this with them any more. The service was fast and it was nicely packed, but the meal wasn’t tasty. And this is my favourite meal for more than 20 years so, yes, I have tried it in many restaurants.

Great experience, very recommendable!

We had our Christmas Eve dinner here. Everything was really good! The waitress was really nice. I recommend the duck and the banana fritter! Merry Christmas!

The fixed lunch price displayed on their website was incorrect, and we ended up paying quite a bit more. Portions were a bit mean and our waiter seemed unhappy to have us in the restaurant.

Amazing food, totally addicted. From soups to curry's to stirfry's, I can't praise it enough. And their prawn crackers are something else! And when i called to ask about some missing prawn crackers, they'd run out and cooked some more specially and sent them over - and included a spare bag. So service above and beyond!! Highly recommend.

Great Thai food at a reasonable price. We booked online and got 50% off the bill. Well worth it, the pad thai was delicious, and the chicken dishes were great too. Finished off perfectly with the donut dessert.

the drink r good but they always gave me ice more the the actual drink...always full cup of ice left after drinking..even though I tell them to give me less ice , what will they do is the volume will be more less

Nice food, atmosphere feels like home and people are very relaxed. Only 1 point of improvement in the Prawns soup we had only 4 prawns for the whole plate. Other than this what a great experience!!

Sadly, having eaten from/ ordered from this restaurant previously. The quality and the care has dropped significantly, and I will not be returning or recommending for the foreseeable. I ordered dim sum and duck spring rolls- absolutely awful! Clearly store bought and frozen, terrible taste and consistency. A simple main was ordered for the two of us dining. Pad Thai, and a white steamed fish… it took nearly 2 hours! We kept checking and we kept getting a giggle or a hand wave. In the meantime it was clear that the delivery drivers were the priorities of the evening and those in the restaurant were not important. No care. The pad Thai was over cooked and nearly no prawns or veg. The white fish was a joke! And when asked, the restaurant confirmed it was a frozen fish fillet, but couldn’t even clarify what the fish was?!. It barely counted as a meal in its size! We were so hungry and tired we just ate and reflected dimly, the bill came, and the cost was insane for what was offered ordered and received. It’s sad to say of a place I previously enjoyed.