Torello Lounge in Denbighshire

I can't understand how the boss over charge me then told me my dog as to sit on the floor after sitting at the side of me for over 12months on my coat and she is my emotional support dog why tell me now after 12months mmm I wonder

Been coming here for brunch/breakfast every time we will come visit Wales. Always good service. Today, 2nd of Feb 2025, I tried their Nasi Goreng and it is now my new favourite from their food menu! Really taste nice and I wanted to order another one! Another favourite of ours is their Shakshuka and their very fresh orange juice! Lovely staff!

I go there maybe once a week and take my friends dog as he injoys meeting orther dogs in a warm environment

Delicious tapas, great to share. Busy but good service.

Nice place, nice food. Happy customer

A local gem. I know it’s a part of a chain but it does have a local and friendly feel. The staff are always friendly, the service is great and the food is good quality and value for money. You can order on an app so once you’ve eaten you can get up and go.

Always good food, and atmosphere

Called in for a quick drink after shopping - great coffee, choice of milk alternatives 😍 Great atmosphere, fab service. Thank you.

Lovely food, amazing service, especially Rob, would recommend going here!

Was not happy that right infrony of us a customer let her dog up on sofa on cushions to sleep .I did speak to staff that said there was a policy not to do this they clean chair and cushions was good. I said this is very unhygienic they agreed .I think there should be more than one sign.borh enterances. And small notes in each table.and area including chairs cushions should be cleaned were dogs have visited torello lounge

Kids elf breakfast today. Nice calm environment very festive.

Excellent food, attentive staff, good atmosphere and priced just right. Great job.

Always excellent service and food love this place

Cracking mix of flavours from a varied menu, colourful decor and attentive service made Torello Lounge a delightful surprise for us.

Great cooked breakfast, friendly staff, and dog and child friendly. Relaxed atmosphere.

Met friends for an evening meal and shared a lovely tapas. Very dog friendly - found us a table in a corner to keep dogs out the way. Free Dog biscuits at bar and water bowls. Good background music. Enjoyed it so much went back for lunch today

Great place to go for food, been a few times & really cannot complain. Food is excellent & staff are very friendly and helpful. The breakfast is a must, if you're in the area.

My favourite place - great atmosphere and great food.

Love this place. Very quirky and different. Food always lovely . Service great. I had nasi goring

Firstly I would like to say I love this place! - I’ve been coming on and off for years with my family but the last two times we have been the food is no longer at the high standard it once was.. ( not all the food- certain items) For example the chips are delicious! The milkshakes are gorgeous! - a couple of weeks ago when I came I had buttermilk chicken and it was burnt and looked like “road kill” and was tasteless.. again the chips were gorgeous! - the milkshake was gorgeous! - my sister who also came said her breakfast ( which is normally our “go to” she said was “underwhelming” when I said maybe I should have ordered the breakfast.. and she then listed complaints about the breakfast to me. Disappointing! Normally delicious! :( Yesterday I visited me and my kids and I tried steak and chips and it was awful! For £19 something! - the steak was chewy ( altho I did ask for “well done” but I feel this was more the actual cut of meat..I even struggled to chew it the texture was just bad of the steak & then the sauce on top was awful and greenery on the plate with cheese on top that was also awful and not a good combination of items together. Chips again were delicious! - milkshake was delicious! - my son polished off his burger but my daughter who I ordered a burger for couldn’t eat hers and left her food. She said it “tasted weird” so I left without fully eating my meal and my daughter didn’t eat her meal.. it was only my son who ate his meal. ( and my son had his burger completely plain so I’m guessing her salad ect must have been tasteless and unpleasant like mine) it’s such a shame as I really did enjoy coming here and the food used to be the best in the area but the last two times we have been it’s Been expensive to not have eaten your meal! - the reason I didn’t say anything both times is the service has also been some what lacking too, very friendly staff but the time We came with my sister after waiting awhile for the pudding was then told we where being refunded as they didn’t have it & was then brought a spoon for the sundae and then a further 20-30 minutes for the sundae to arrive so you started to feel a little “forgotten” about, I’ve added this review in the hope they will see this and look into improving the food as we love the place! - my sister also came last night with friends and she had very “mixed reviews” about the food they had tapas and other things and she some was awful but the chicken wings where delicious! - you are onto a winner with your chips and milkshakes and the sundae was delicious! - my son enjoyed his burger! 🍔

Excellent food. Presentation excellent 👌

Gorgeous food . Lovely staff. Pleasant surprising find

Has a proper vegan breakfast option!

every nice local bar .went for some food .was nice for a high street pub .you would ha e to park on the retail park to go there as no parking.but you do get 3 hrs on tescos car park so you can do some shopping then have a meal

Had breakfast here this morning and wow the food is soooo good. Every part of the breakfast was so tasty, I would highly recommend going.

Food was lovely and service was great! Topped off that it was our 2 boys birthday and they made it their job to make sure everybody knew and our server who we unfortunately didn’t get the name of, brought them out a brownie with a candle in for free! It was so thoughtful! Would highly recommend, and whoever the server was should be praised for being so lovely!

Found this place whilst on the way home from a weekend in Anglesey. The staff were welcoming and explained how to order. The menu was extension so lots to choose from. From ordering to receiving the food there was no excessive wait and what we ordered was wondrously tasty. What a gem of a place we fell across!

For the first time we had lunch at this place, we had a very good time. The food was TOP

The slightly older female (still young, but older than the other female serving) serving would need a lesson in customer service. We ordered pannis they were toasted on the inside, but the outside was soft bread, and thats how it came to us, this soft bread on a plate no garnish nothing, a pc of leaf and 2 slices of cucumber on the inside. We actually went to order coffee and dessert after our food, but we walked away after waiting at the counter for over 5 mins while the server slowly made 1 coffee for another customer. Previous to that, her attitude earlier stunk, again no customer service. Rude. Rude with other customers, too, while we were waiting to be served for our main. We went to the red in Dyserth instead where our coffee,cake & customer service was impressive. Shame as I went to terrello lounge often. We wont be going here again. Shame It's going Down

Had some lunch /brunch today. Atmosphere and ambience was great. Food was definitely to our liking and the front of house team were on the ball. Rob, our server, topped it off with just the right balance of friendly professionalism and hit all the right notes around customer service and the check back. 90 years experience in catering between the two of us at the table. Great pit stop today.

Torello has a really quirky menu in my opinion, if you're looking for your standard shepherd's pie, fish and chips, pasta etc, I wouldn't go here! Torello is perfect for people who love a unique but cosy interior, an interesting menu to try new things, and lovely staff. The staff know everything about the food, they know everything about different dietary preferences and needs, and how to avoid some allergic reactions! It's dog-friendly as well, which is always a plus for dog lovers!

Great food (as ever), friendly staff and just a really nice place to go.

Amazing food and service. Great for a chill lunch.

Great choice for breakfast 😋 not sure about anything else but breaky spot on

Now this place is just fantastic the staff are fabulous from the moment you walk in all very knowledgeable on the menu had a dietary requirement of dairy and gluten was not a problem separate menu . The fact that you don’t have to explain the whole no gluten or dairy is fabulous. The food was excellent from how it’s on a plate to taste . Very very highly recommended just off the main road in the town parking not a problem car park around the corner. The breakfast is all day and brilliant i cannot rate this place highly enough.

Staff always pleasant and helpful. Diverse menu choices

Love this place & visit it often. Nice food with great service.

Food is delicious, friendly staff and nice atmosphere - just wish you can order food at the table with staff not online as it takes SO long. Much better having waiter/waitress staff take orders and look after their own customers/tables - this would help make for better service, communication and customers more likely to tip their staff

Great restaurant, went for breakfast. The staff were friendly. It was easy to order, you can either be severed or order on phone. The service was great. The prices were reasonable. The-food was really enjoyable. Would recommend.

Excellent place and food, recommend pre booking as very popular

Anniversary meal with friends super food smashing gluten free menus as well caters for all tastes great location super busy so make sure you arrive early!

Great place well worth a visit Great staff and food

Amazing food drinks and staff are very lovely everyone is nice definitely coming again

Never in my life had such terrible service as just experienced (Monday 12 August 24 @18.30 & it was fairly busy) for 2 simple coffees. Ordered at the bar & we sat outside - 20 minutes passed. Went in, guy recognised me & said 'oh yeah your coffees', pouring other drinks. I just said 20 mins wasn't on. Not a word of apology saying he'd get them, just made me wait behind another customer. At that point I thought right, sod it, & demanded a refund, we're going elsewhere. No eye contact, & a half-empty sorry. So we've come down the front to the beach Caf & 2 lovely young girls so nice & friendly served us, made me feel so much better. It's not always the trendy posh places... so go swivel!!! 🤬🤬 Thank you CWT Beach Hut Prestatyn seafront & £1.50 cheaper! 🙌🫶

We love this place. Staff are invariably excellent. Great service. Very good food. Been here a many times over last 3 years. Big plus for us is that our little dog is allowed to come with us!! When grandchildren are up we always live to go here. Lively, mixed age group. Great food and great service

We turned up for breakfast on the last day of our holiday. They easily accommodated nine of us and the food was delicious. Great choice for breakfast, speedy service and lovely, friendly staff. Definitely recommend

It did the job, 2 beers and a plate of tapas. Will keep in mind for a future follow-up.

Dog friendly. Good bang bang chicken. Spacious

Fab Food, Fab Service, Fab Staff!! Thank you all xx

Great breakfast to be had here. Would recommend.

This place is a gem. Fantastic menu, great food, excellent service and great vibe! Will definitely be back

Great lunch and buzzing atmosphere

Busy seaside establishment but expensive across the board.

Lovely food, nice atmosphere. The gluten free options were delicious, would recommend

Came for breakfast. We had gone across the road but they stopped serving at 10.30am so we came here instead. We weren't disappointed, except the coffee machine was broken. BUT the food was delicious, as was the milkshake!

Started coming here recently on a Sunday for breakfast. Last week the coffee machine was broken and the breakfast wasn't very hot in fact the mushrooms were cold. Staff always friendly and tables cleaned snd sanitised swiftly after customers leave.

Great service, really fast food, good quality and tasty. Thanks, Torello team 👌

Very friendly staff and delicious food.

OK its a bit expensive for what I had

Have been here a few times over the last couple of years or so, always do when we come to Prestatyn, had a few different dishes and drinks, they have always been delicious, had the Philly Cheese and Beef Panini this time, wife had the Beetroot Flatbread with Feta cheese, both were yummy, also tried the Elderflower drink which was really tasty, defo will continue to come here again......

Beautiful I loved the buttermilk chicken with sweet potato chips and onion rings. I had it on Friday, and then I had buttermilk chicken with sweet potato chips and onion rings on Sunday, and it wasn't as good, but it was still good. I loved the mushroom from my friend's English breakfast 😋 so good. The free water jug is cute.

Great coffee and relaxing atmosphere. No change. I like popping in for a cappuccino.

Wife's favourite drink sherbert lemon .food and service excellent

Great venue, great service and friendly staff

Always enjoy a Lounge Bar. Love the predictably 😊

Always a great breakfast and good friendly service.

This is a lovely place to have food. The atmosphere is relaxed and the decour very funky 50's style.

Leaving negative reviews is not usually my style as I know how a bad review can proper reflect onto the tradings of a business but the service I received today was shocking. I run multiple hospitality venues myself so know how standards should be. - myself and my partner went for breakfast (full English) everything was basically cold except the eggs and toast. I was hungry so got over it I then sliced into my sausage and it was still pink! I asked the waiter to come over he took my plate into and then brought it back and said “the chef said it’s fine just cartridge”. However at this point my food was even more cold! Shocking service in my opinion, the customer is never wrong… I will not be returning. I also spoke to a lady manager before I left expressing this and she looked at me like I was stupid

Shocking… never ever have I experienced such customer service.. food was cold and sausage still pink.. when my partner told the waiter he took the plate and come back and said chef said it’s cartridge.. this wasn’t the case.. we asked for scrambled egg and coke poached.. also we ordered latte and instead come with cappuccino .. they don’t listen here and will not be coming back.. needs better management and training..

Lovely. I had the avocado smash with whipped feta and honey 🍯 😋

I really like visiting all the lounges and as we were in Prestatyn we decided to visit Torello. I do like the idea that you can order at the table, especially when it's busy. Once ordered, the drinks came straight away with cutlery and napkins. About 10 minutes later, the food arrived hot and well presented. I had steak and frites, and the only complaint was that the steak was not sealed enough on the outside but was cooked medium rare as requested. The service is always great and staff friendly.

Been to the other lounges in Newport, Bristol and Cardiff on my travels. Excellent food as always. Perfect for informal dinners with your family with dogs too.

Good food and service dog friendly.

Food is always good here- the club sandwich is one of my faves Staff are always friendly and service is quick Dog friendly

Very delicious food. Everything what I have ordered - I liked it (which is rare to be honest lol). Chief is awsome thank you so much ! Staff is also welcoming and friendly :) Lovely atmosphere <3

Been to Prestatyn many times and walked past . So glad I went in with the other half. Really enjoyed the excellent food ,atmosphere and staff Well done

Great food and excellent service, a little quiet the night I visited but OK.

Nice place staff friendly and efficient only had bacon butty and it was good and had food envy on other plates

Lovely friendly place, dog friendly indoors too, visit often since I moved back to the area last summer. Good food, great for dietary and allergies too. Easy to order, dog bowls, fresh water for dogs, and also doggie treats available at the bar area.

Food was really good, service was great too, but you couldn't tell who the staff were, no uniform, just wearing lounge wear, the customers looked smarter than the staff!! We were 'greeted' by a girl who looked like she didn't want to be there, and if we weren't going to the cinema next door, we wouldn't have stayed, can't fault the food but some of the staff looked like they'd just got up!!

First time visitor, called in for brunch. Lovely atmosphere, friendly staff and great food. Would definitely recommend if you're in the area

Come here a few times and I’m quite fussy so always change bits on my breakfast which is never too much trouble, staff never moan like other places. Food is always spot on and not to greasy just how we like it and never made a mistake considering how much I change around 🙈 Staff always friendly and polite.

Can’t have food without mushrooms in because it’s a Sunday. Nightmare if you can’t have mushrooms ………. When asked again was told it’s just too backed up to clearly care about the customer.

The place was very good! As it was a recommendation of a friend who lives there! Yes if I have the opportunity I will go there again!

Food and staff were lovely.Place is cosy and affordable place to dine in.I was disappointed with my watermelon drink because it didn't really have any taste of watermelon.Could you please check the taste of the drink you are selling before serving it to the costumer.

Amazing service and food, plus great choice for Vegans 👍🏽

We had lunch today 10/02/2024 as a family group of 6 people. The atmosphere feels very welcoming and the staff are so helpful and helped us find a table as soon as we arrived . The food was absolutely fantastic and we couldn’t fault anything about our meal . This place is a little gem in Prestatyn so give it a try you won’t be disappointed !!!

Had a lovely breakfast there this morning top notch,back tonight with family for birthday tea, looking forward to it keep up the good work very friendly and helpful staff also

The beef chilli brisket was amazing really tasty And the lamb goan curry The service was excellent and its Dog friendly even better fabulous place

I paid £20 for a steak the size of my palm do not recommend

Lovely cozy environment , friendly staff and delicious food. I come here at least once a month.

Nicely located Lounges venue with good selection of beers, wines and cocktails. Food looks appetising (although just drinks for us). Easy to access from retail car park as well as main street. - Food is nice, back again and snacked on half soup, half pannier combo' :-)

Visited here last week. Felt welcome as soon as we arrived. We chose the bacon buttie..what a delight it was. Service was fast and efficient . Place was really pleasant and although busy didn’t seem crowded .

Proper good food, the place has a great atmosphere. Well worth the trip!

Nice food alittle expensive lovey staff nice place to go

Always such lovely, friendly staff, yuuuuuuumeeeeeee food and drinks, cocktails are super too! Great that you can take dogs, shame outside is so small...HIGHLY recommend! Xx

As soon as we walked in we were told we was not allowed to stand at the bar even though we had not even had a chance yet to place an order 🤔 although there was plenty of couples at the bar I can only assume 3 men in their late 50's and sixties are not allowed to make their bar area look scruffy and was ushered into the furthest corner very disappointing behaviour

Very tasty food, lovely chilled atmosphere

We have eaten here several times, all good. Today we had lunch, husband a burger, me a rice, chicken, prawn with a fried egg. (Can't remember what it was called). There were 2 x 3cm prawns, it was greasy and most definitely not worth the £12.75 we paid, got half a bowl, was hungry after. Really disappointed 😔.

Day trip un Prestatyn, popped in for breakfast , food was fast , hot , plentiful and tasty , would recommend.