Top Wok in East Dorset

Ordered by website, 45 minutes wait, i got there on time to be told 5-10 mins, another 35 minutes later food arrived, I had other takeaway from JOY which was now cold, 2 people came in and ordered and got there food before mine. Whatever time you are given, dont believe it!!, evening ruined, they are too busy for their own good!!

Only delivery guys serving, waited at the counter to be served and they were eating at the counter and taking phone orders before ours...went elsewhere

Waited over a hour for food, phoned take away. I was told very busy, when food turned up it was cold, chicken tough. total waste of money food went in the bin ended up with beans on toast

Ordered meal at 7 pm for 8:30 (local delivery). Nothing had arrived by 8:50pm - phoned them and they said they were very busy and hadn’t even started preparing my food. It would be at least another 30 minutes. When I asked why they hadn’t sent me a message or called their response was “we didn’t have your number “. ( That’s total rubbish- they had acknowledged my order by SMS at 7pm ). No apology from them and cancelled the order. Went to Wok & Fry Glenmoor Rd West Parley. - delicious!!

After 90 minute wait for food it was terrible was on phone for almost 20 minutes as could not find order no way will I be ordering from here again close to not edible

Unbelievable shocking service! I rang up earlier and was told my delivery would be under an hour! Over a hour had passed and still no delivery, after the 5th time of calling they finally answered and after a few minutes of trying to find out where my delivery was they said “oh so sorry we haven’t even cooked yet” and said it would be a hour and a half on top. I asked why hasn’t it been cooked and why was I lied to when I originally ordered and the rude man on the phone was so arrogant and made out I was stupid and have hearing problems! I didn’t receive a single apology. Top wok? I think it should be called Top W**ker. Never ordering again.

Placed a telephone delivery order at 5:50pm and had to call at 7:25pm to see where the delivery was as we were told at ordering it was under an hour wait. They hadn’t even started cooking it when we called. Sadly this isn’t the first time we have had timing issues with this place and we won’t be using again. I wouldn’t recommend

Great service and delicious food thank you! They were overrun because of Chinese new year and still gave 100% great service. Definitely recommend

Waited 3 1/3 hours for delivery. Rang after 1 1/2 hours and hadn’t even been prepared. Said it would be an hour or less and still waited. Dont care about food quality at this point. Far too late.

Your better ringing as Web site delivery times are always wrong however food is very good but waited 1hr 40 both times i ordered online when delivery time stated was 1 hr.

I very rarely get Chinese but I just fancied it tonight- placed an order online at 7.30pm with the estimated delivery being 8.10pm. As it’s Valentine’s Day, I anticipated a huge delay but my food arrived with a very friendly delivery driver at 8.20pm. Food was hot and tasted great. Generous portions!

Ordered a takeaway meal at 6pm, told it would be delivered in between 45 min - 60mins. After 1 1/2 hours phoned to check where order was, the staff member was very rude and said they do not give a delivery time, but we assured him we were told a delivery time. Told it was with the driver, the restaurant in Ferndown is about 5mins by car from us. After another 1/2 hr it still had not been delivered. Phoned again and was told driver had to go via airport before us. Arrived shortly after this, food was luke warm and Peking duck was overcooked and dry, overall the quality of the food was poor. We have used Top Wok on many occasions in the past but due to the rudeness of the staff and the quality meal we WOULD NOT RECOMEND this restaurant.

Very good Clean food Get very busy Fri sat waiting time .

Got a top notch takeaway on Saturday night for two people! Yummy noodle boxes full to the brim with delicious ingredients! Highly recommend!

Absolutely dreadful service. Over 3 hours for a delivery, not a single apology and rude, rude, rude.

We waited 3 hours 15 mins for our food to be delivered and in the end got nothing as we weren’t happy with a 10% discount after our food had been in the car for an hour. AWFUL SERVICE

Horrific service. Ordered at 7pm and advised wait times could be up to 2 hours. Told at 9pm food on the way, either a lie or happy to have food sat in someone’s car for over an hour. 8 phone calls and 3 and a bit hours later.. still no food. Rude service. No apology. Avoid avoid avoid!!!!

AVOID AT ALL COSTS. Took 3 hours 15 mins and by this time the food had been in the car for over an hour. Awful service, we were refused a refund and ended up with no dinner at 10.30pm

Not the best Chinese takeaway for the money!

Top Wok Chinese takeawayLovely And tastyfoodLovely and hot when it arrivesNever take that longTo arrive I recommend it

Always great service and great food. Order online and the food was ready within 5 minutes of collection time. Delicious food and great staff.

Food is always yummy from here.

Once again the service and food was amazing love it I had king prawns with fried rice and curry sauce the prawns were tender juicy and sweet to eat the curry sauce is one of the best I've tasted most places the curry sauce is either gluepy or wishy washy. If you haven't tried them give them a go well worth it big portions very good value for money

Good food, not inexpensive, but quality

Just had a great takeaway for 4. Food was excellent, and reasonably priced. Will be our first choice in future.

Had Chinese for the 2nd time from here, absolutely delicious and piping hot each time !! Portions are big and the boxes are full. Highly recommend :)

Always great Chinese food,cooked while you wait

Staying at Back of Beyond campsite and just ordered a delicious takeaway from Top Wok delivered within half hour will definitely be ordering again next time we are in the area

Takeaway arrived no pancakes for the crispy duck. Rang them and they said they'd send them straight out, we were still waiting 45 mins later. Complete waste of Takeaway and money!

Whilst on holiday we had a takeaway and the food was delivered on time, still hot and was very tasty. Highly recommend

Ordered delivery this evening to Wimborne.. absolutely beautiful food and arrived very hot! Would highly recommend!

Great food and really tasty too. Have had eaten chinese takeaway for years and all taste so similar but Top Wok food has a really fresh taste that is similar yet suprisingly different to ordinary chinese takeaways in a good way. Would highly recommend their food.

Always enjoy having a meal from here.

Slow service.. Cold when arrives.. Better to drive to the shop..!

Delivered on time, Friendly driver, tasty food thank you :)

Charged £12.00 for a salt and pepper box which was basically the same size as a £5 lunchtime box from else where. Golden horse down the road does the same box in a 12’ pizza box with double the amount in for an extra £4. Complete rip off and not happy.

Ordered here for the first time today as we were in Ferndown, we usually order from Parkstone Topwok which is always really good. Different experience here though! The egg fried rice rice tasted like plastic and not sure what oil is used but did not taste nice. Same for the chicken chow mein, plus the chicken was borderline mushy. The prawn and pineapple dish tasted very fishy and not fresh, the sauce was also bland. All was oily and pretty tasteless. Really disappointing, wouldn't recommend ordering here.

Always a good takeaway. Quick delivery also

This take away has really improved since my last visit there was a wait of hours but all the food was really nice it all came nice a hot so the wait was ok. The special rice Noodles were so yummy which I haven't had in decades was impressed. Meat and veg was so tasty even sweet and sour sauce was delicious. Pancake roll was filled to bursting and tasting great. Egg fried rice was so fluffy and tasty. I will be using this Chinese takeaway again in the future only thing I asked for a menu but didn't get one. This Website needs to post pictures of there menu.

First time we had a take away from here and we were very pleased. Good sized portions, reasonable prices, delivered on time and very tasty. Will definitely go there again. Thank you

We had dinner from here 2 weeks ago n it was lovely, so we had dinner again on Sunday, it was bloody awful the pork dumplings were rubbery, the top wok special rice was dry. The Singapore vermicelli was tasteless. Then we git poorly, 3 people 1 from aa different home, rang to complain n was told the manager didn't spk English n if we had a problem we should've called on the nite but how can u know that ur gonna get poorly on tge nite. Was told someone might call me re the issues I gave. Do nit order from here the food is hit n muss but the customer service is awful. Order at ur own risk

Had a lot of Chinese takeaway in my time and this place sits in my top 5. Fresh, tasty, big decent portions and good price. Disappointed that we didn't get a free bottle of drink after spending £40+ as most do in London.

Very good Chinese food. Definitely way above average, but not the best I've had. All the ingredients were fresh. The sauces were the correct consistency- not too thin, but not too thick either. The best Chinese food I've had in the UK is 'No. 1 Wok' in Poole. I went here on a Saturday night and the shop was VERY busy. It took about 45 minutes to cook my food to collect, but it was worth it. The staff were very nice and I would go here again.

Usually go to Golden Horse but they are closed on a Tuesday, so reluctantly tried Top Wok as it was my daughter’s birthday. Now I remember why we only ever go to The Golden Horse! Despite arriving early to collect the food a few of the dishes were cold by the time we sat down to eat only 5mins later. Spring rolls were burnt, beef dish was about half the size of the one we get from GH despite being 10% more expensive, chow mien was greasy, chicken fried rice had about 3 bits of chicken in it. Poor value given we spent £82 for 6 people.

Muck, used to be quite good but not good at all now

Great Chinese. Staff always welcoming and polite and food always of a high standard. Thank you!

Good hot meal ordered 17.10 and delivered 17.35 Chinese New year. Plenty to eat and good flavours plus free fortune cookies

Not bad quality, hot, rapid delivery, not cheap though, well delivered, polite. Ordered for 5.30 on Saturday and got at 5.45 delivered, good.

Great food all the meat was tasty and tender.Rice noodles were really tasty and the best noodles I've had in years. Meat pancake roll was so great non oily and filled to the brim. Egg fried rice and the boiled rice was so good. Sweet and sour ribs are so tasty and soft tende meat. Sweet and sour sauce is the best I've had in years. My food came in less than a hour so very fast and came really hot. Free prawn crackers are so tasty. Negatives Chips are gross hard dry and just not nice. Mushrooms wasn't nice. I asked for chicken balls with separate sweet and sour sauce in a pot but I received tiny chicken balls in veg and sweet and sour sauce like a dish it wa nice but wanted it separated for dipping. I will be using again yummy meat rice and noodles.

I've been using top wok for some time now and never had a problem before but tonight I ordered food at around 21:45 and was told it would arrive at 22:30 at 2240 I contacted them to ask where my meal was to be told it's on it's way.. never turned up so I rang back at around 23:00 to double check only to be told they're now closed! Dont take orders if you cant even supply it! A shame because the food is usually nice but tonight's service was poor.

Tried top Wok 3 tines now the first order was OK but very late. Second order i had to cancel due to ordering and still wasn't with me after 2 hours. Last night I thought ordering by 6.30pm would be sufficient , i was given a delivery time of 7.55pm. Called 8 30pm asking did they have an eta and they said sorry we will be cooking your order next. 9.40pm called them again asking where it was and they claimed i cancelled the order? Very upsetting due to being new years eve. Feel sorry for the lady on the front desk who had to deal with all the issues. Asked for a call from the manager and I'm still waiting. Would be nice to hear from someone after all customer service is paramount.

I appreciate it is New Years Eve which is why we made our order at 17:45. We requested delivery at 19:25. At 20:15 we phoned for an update to be told it would be another hour. Fair enough! At 21:30 we phoned again to be told they had no idea when order would be ready and it hasn't even been started to be cooked. No idea on an estimated delivery time! I could phone in the morning to discuss it with someone. That isn't helpful!!! It is now 21:55 and we are all starving! We are now ordering from another takeaway and when/if Top Wok arrive, they will be sent away with a flea in their ear! I think they need to re-evaluate how they prioritise their orders. Nearly 3 hours wait is unacceptable.

NYE - happy to give them time as I appreciate they would be busy x 2 hours after allocated time I had to phone And cancel x such a shame x we were so looking forward to our meal x

Been going to topwok for a while now however the customer service over the phone is poor. Almost feel we are a hinderous just ordering food. Told hour and half wait which is understandable on a Saturday eve however once I get there I'm told ill have to wait.... sat inside for a further 30 minutes before recieving the food. Nice food, terrible service.

Shockingly poor again , enough is enough , was quality a year ago but recently it’s been garbage three times running , warm at best, poor portions and worst of all an attitude Princess taking phone orders who couldn’t care less if it does show up 3 hours late , yes , 3 hours , even after being told half hour , every half hour .. Avoid folks , it isn’t what it was once .. onwards to spend our £50 twice a week elsewhere .😩😡

Today was our first delivery order and we were not disappointed. Every single dish was delicious and would certainly have it again. We ordered the Peking duck and pancakes, spare ribs in BBQ sauce, king prawns in sweet and sour sauce and top wok special fried rice. It was so nice we will probably keep the same menu for our next order which won’t be far away. Well done ! Even had the crackers to start it all off.

some of these reviews on here do not give topwok justice had an amazing takeaway again on Saturday night spent £175 and it was amazing food everything piping hot,tasty,everything was there and we Never question a delivery charge because the food is always worth the money and quality and the staff are always friendly,helpful to all our dietary needs this by FAR is the best Chinese takeaway in the area ive never ever had bad food and it has ALWAYS been worth the money and wait thankyou again Topwok Ferndown keep it up

I ordered a Chinese from here last week, it was the WORST food I have ever had. I had such bad food poisoning from this! I have emailed, called etc as I’m so worried that they are going to really poison someone, but they haven’t even messaged back! I cannot express enough-Do not eat the food from this place!

Havent ordered Chinese in a while so it was hit and miss, topwok did not let me down tonight. So pleased I ordered... the food was all really delicious, piping hot and came pretty quickly.

Definitely the worst Chinese I’ve ever had. We ordered duck pancakes, chicken wings, house special noodles and chips. Everything was ridiculously dry and stale testing Like it had been reheated. Even the chips must have been microwaved as they were dry, bitty and chewy. The noodles were tasteless stodge. It all smelt vile. I had a little taste of each dish and decided not to eat any more. My partner was sick during the night as she had eaten a little more than me. Disgusted that a business would sell food of this standard.

Would defiantly not be ordering here again, very disappointed. I ordered the chicken wings and the coating was dry and had to texture to it. You expect them to be crispy but it felt like they had been left there for hours. The chips I ordered just tasted of nothing and some of them felt raw. In my option there are many better Chineses takeouts in Ferndown. - Think I will stick with Bamboo.

Amazing. Phoned them to check they are delivering which was confirmed. Phone payment accepted and meal delivered in 15 minutes, piping hot! Fab service, thank you

Communication over the phone was poor Paid 40-45 for food Then they rang back saying they forgot to Charge £2.50 delivery and said give to driver- if we can find change I said.Food arrived very average and a dish missing which they had to bring back .Shambles and give a miss Won’t come back

Used for the first time last night and it was really poor. Salty squid was all batter, not sure there was any squid! 2x rice ordered came as noodles! King po prawns was 4 in total. Duck pancakes where already open. Maybe a one off but will avoid

Don’t eat food from here you get Food poison

Best chinese takeaway around. Hit and tasty food, delivered quickly.

I love Top Woks food. I won’t eat any other Chinese :-)

Had an early christmas family get together and ordered food for 12 of us the food was hot,fresh and absolutely amazing thankyou topwok ferndown will definitely will use again dont be put off by negative comments as there are only a couple,so trust me you wont be disappointed thanks again topwok ferndown

Very disappointed, took 2 hours to receive my delivery, once I had checked the delivery I noticed that there were quite a few items missing. Obviously lack of staff at this place and food was below average.

The quality of food here is not consistent. I would advise only to eathe here at busy times Fridays and weekends as when I eat here mid week the food, in my case chicken chow mein, is clearly yesterday's leftovers reheated. You would get a better fresher Chinese ready meal from the supermarket where as the last and final time I went here I got browntree reheated slop.

Top notch Chinese Takeaway. Well prepared consistently good hot tasty food. Try the Kung Po Chicken with Egg Fried Rice - Oh man, I am getting hungry again

Great food!! Better that that rubbish I had from eastern empire in Hayle Cornwall.

Lovely food not greasy at all ..definately go back 😀

Great delivery speed and the one thing thats yummy was the pancake roll. Free prawn crackers were niceThe Chips were dry. Special rice noodle, King prawn rice noodle wasn't nice flavour less and dry. Duck with pineapple my partner didn't like it at all. Egg fried rice no flavour and really dry. Spare ribs over cooked hard. Chicken balls hard dry and yuk. Sweet and sour sauce is just sour. Nearly all items went in bin wasted £45 worth of food will not be buying from here again.

Amazing food and very quick delivery will deffo use again

Having been a customer for a long time it’s sad to have to write this. Our order took over an 1.5hrs to arrive, when it did part of the order was missing, what was delivered was cold. The ribs burnt and covered in a plum sauce instead of sweet and sour, the crispy chicken was stodgy and over cooked and coated in sweet and sour sauce instead of plum. It was terrible and very expensive with delivery charge going up again, was charged £2.00 4 weeks ago, £3 last week but this week it was £3.50. Sorry but that’s the end of our regular custom time to find somewhere new.

Our order took 1 hour 15 to arrive, I called to make sure I had chosen delivery. Chicken balls were pink inside and not cooked. Chicken in curry was slimy disgusting. Binned £26 worth of food, awful customer service when I called to say food was not cooked.

Top wok is the best takeaway in Ferndown. Good selection great soups, ribs and usually free prawn crackers. Highly recommended

One of the best in the area. Great selection and quality. Always polite and efficient . Also give vouchers, so for regular visitors this gives an added incentive for coming back.

Delivery was appalling, basically delivered so late using the excuse they have been so busy. If they would have told us when we took the order, we would have just gone somewhere else. Delivery driver was just doing his job no problem but he has to face the unhappy customer. Just be honest with the delivery time and don’t take customer money when you can’t deliver when you say you can

Hard work actually placing the order as staff did not understand me. Asked for low salt but received over salted food. Poor portions of meat and prawns. On a good note it is always clean and efficient. Will not return,

Went to Top Wok in Ferndown for a takeaway despite all the previous negative reviews. The food was extremely well cooked and available on time. I would highly recommend Top Wok as a place to get a takeaway from.

Recently stumbled upon top wok in Ferndown when our usual Chinese was closed and it was possibly one of the best things that could have happened. We ordered the vegetarian duck pancakes and they are our new favourites. Delicious food at a good price and decent delivery time!

Not going to spend too long going into detail... quite simply put- couldn’t eat 3 out of the 5 dishes ordered as just disgusting... Looked like slime....meat was tough had to spit it out... Yuk? Will never use again...such a shame

Excellent service, food very tasty - only criticism was crispy duck a little too salty. Will order from them again.

everytime iv ordered the service is brilliant and food is bigger portions than most other chinese. very helpful and friendly and food lovely and efficiently delivered

What was once a great takeaway has fallen from grace. The decor has suffered, the food quality has suffered and unfortunately the standards have fallen. New ownership has not carried on the delivery of good Chinese food. In the 2000’s this place was the best. I just ordered food that was bland, poor quality meat and just a waste of effort in collecting it. Should have stayed in and had a sandwich - would have done me more good. What a shame.

Ordered a takeaway .with was over an hour late .called to be told it was on the way .after another 10 mins still no delivery . rang to cancel , and was told ok . no signs of apology . what so ever very un professional service will never use again

Me and my partner ordered this last night , when it came not only did they not get the order correct , the sauces were like water , the chicken chewy , and to top it off , we both been in bed for the day with food poisoning!! , complete dump , would not feed to a dog !!! AVOID THIS PLACE

Had friends from London staying with us during the week. Had takeaway and in all our opinions it was delicious. London friends said it was better than they got locally! Will be using regularly from now on.

If you want a chinese take away then this is the best around. They do delivery and well, but I normally drive out to pick my order up as I can never deside what I want. The sweet and sour prawns are great and well as all their other dishes.

Ordered on a Friday night around 9 pm and had to repeatedly ask how long it would take, 45 minutes was the timescale given. After 1 hour and 30 minutes I called for an update feeling like I had been anything other than needy or precious only.to be told my food would be with me in an hour. It was almost like a parody of Turkish in the film Snatch asking how long sandwich would be. Shame as I went to bed feeling very hungry and annoyed, as I heard the food was really good if not a little pricey and now I will never call them again or spend any money there unless they get back in touch and reach out to me for which I won't be holdingy breath for it to happen. Very poor service!

as the standard does slip.lalways collect my order so its to belidelivered staff always friendly and the semi open kitchen can be seen as clean or 👍👍👍👍👍👍👍👍👍👍👍👍

Used Top Wok for top food for many years now. Food is consistently great and fresh. A step above your traditional take away, like having restaurant food at home. Service is always friendly and the delivery driver always remember to ring my phone and not doorbell (kids sleeping!) which is a nice touch. Try it!

Thank you for the trouble you went to to understand and help us out with a virtually entirely gluten free meal. You even went so far as to change the oil before cooking our meal!

Very high quality food. Chow mein noodles, sayay sauce, smoked chicken particularly good. Tastes healthier than a lot of other Chinese takeaways. :-)

We called in to here and found the counter staff helpful and friendly, the menu was not easy to navigate and we appreciated the help. Sadly when we got home we where not impressed with the quality or flavour of the food. I have seen other similar takeaway shops so it may be just this branch or franchise, either way we will not be going back.

Very good food especially the smoked chicken and a lot of choice all served very quickly. I was very happy with Top Wok in ferndown and will return for sure!!

This place really needs to pull its finger out.

We have used top wok before food is just above average.