Tom's Super Whip in Newcastle-under-Lyme

Terrible experience. After nearly two decades in the hospitality and catering industry I can safely say this was quite possibly the worst dining experience I've ever encountered. I've never written a negative review about anything before but felt compelled to do so in this case!!! Whoever is in charge of this establishment may seriously need to give their head a wobble and re-evaluate their chosen career. Shocking customer service to reslove issues to add insult to injury. Highly advise to avoid like the plague.

Consistently deliver the wrong food, and miss items out entirely. Food quality is poor and customer service is even worse. Don’t waste ur time

Took my order at 11:19pm had the confirmation text through and order never turned up tried calling at 11:50 no answer even though they shut at 12 took my money will be calling for a refund tomorrow

Person on the counter doesn’t know my order. I ordered double cheeseburger but they gave me kids menu burger and additional I pay extra for loaded cheese fries they gave me plain fries. Not happy ☹️