Tom's Super Whip in Newcastle-under-Lyme

Terrible experience. After nearly two decades in the hospitality and catering industry I can safely say this was quite possibly the worst dining experience I've ever encountered. I've never written a negative review about anything before but felt compelled to do so in this case!!! Whoever is in charge of this establishment may seriously need to give their head a wobble and re-evaluate their chosen career. Shocking customer service to reslove issues to add insult to injury. Highly advise to avoid like the plague.

Awful. Cold poached eggs and cold toast for one meal. The 2 other veggie breakfasts came without butter/spread and was missing half of the ingredients....£6 for 2 veg sausages a hash brown a brown dollop of avacado and 1 slice of dry cold toast. Won't be coming back...£17 wasted.

Do not order from here. Food quality and hygiene issues clearly. Sent us the incorrect sundaes and then were asking for us to send them back for a refund after we had opened the sundaes instead of resending us the correct sundaes. Manager and staff are incredibly rude. If they think they were going to re sell the sundaes that were opened that is utterly disgusting. Im pretty sure that is against food saftey to be doing that or asking back for an order they messed up and then refusing refund when we mentioned we opened the sundaes. Of course we had to open the food to check it. The level of incompetence is un matched.

No parking, which annoys for pickups, and no dine in options.

We haven't eaten in this restaurant for over 12 months due to our very poor experience last time. We only went again as our granddaughter was hungry. Firstly the trays were dirty and hadn't been wiped. We then had to wait for someone to take our order and this was only done after our granddaughter went to the kitchen to fetch someone. Next there were no forks, probably due to the fact that most of the tables hadn't been cleared off. The teller said there weren't any clean one and proceed to collect some off the tables and took them to be cleaned. We then waited for approximately 20 minutes to be served. The food was very mediocre and nit value for money. Our general opinion is that the staff don't really want to be there and this is probably due to shortages.....After our last very critical review last year, we won't ever be eating here again...