Tom's Super Whip in Newcastle-under-Lyme

Terrible experience. After nearly two decades in the hospitality and catering industry I can safely say this was quite possibly the worst dining experience I've ever encountered. I've never written a negative review about anything before but felt compelled to do so in this case!!! Whoever is in charge of this establishment may seriously need to give their head a wobble and re-evaluate their chosen career. Shocking customer service to reslove issues to add insult to injury. Highly advise to avoid like the plague.

Been ordering from here for over 3 years and never had any complaints!! Food is always excellent (housed 14 and 55) if you remember us!! Great place to order from!

I ordered the food at 6 minutes past 9 before realising the restaurant was apparently closed, the time kept going up so I ordered from elsewhere assuming it wouldn’t turn up. When it did finally arrive 1 hour and 40 minutes later, it was very cold.

Took my order at 11:19pm had the confirmation text through and order never turned up tried calling at 11:50 no answer even though they shut at 12 took my money will be calling for a refund tomorrow