Tom's Super Whip in Newcastle-under-Lyme

Terrible experience. After nearly two decades in the hospitality and catering industry I can safely say this was quite possibly the worst dining experience I've ever encountered. I've never written a negative review about anything before but felt compelled to do so in this case!!! Whoever is in charge of this establishment may seriously need to give their head a wobble and re-evaluate their chosen career. Shocking customer service to reslove issues to add insult to injury. Highly advise to avoid like the plague.

Awful. Cold poached eggs and cold toast for one meal. The 2 other veggie breakfasts came without butter/spread and was missing half of the ingredients....£6 for 2 veg sausages a hash brown a brown dollop of avacado and 1 slice of dry cold toast. Won't be coming back...£17 wasted.

It would be 0 if I could allocate this, I picked my granddaughter up on Friday 12/7 from school, took her to McDonald’s for a treat, 4 year olds are not fast eaters, my daughter called to say she would meet me there with my 18 month old granddaughter I purchased a meal for them, another slow eaters, I’ve since been sent a parking fine, 20 minutes over the time, I never imagined a time limit, didn’t see the sign, let’s face it, it’s hardly fast food here? Served by a group of lack lustre teenagers! Btw the toilets here are absolutely disgusting!

Being relatively local have eaten here several times. Some of these reviews make me laugh. The new touch screen, for free car parking is at the check in desk, can’t be missed!! Unfortunately I understand that other nearby businesses were using the Toby Carvery to park their cars hence the new system making sure only Carvery customers are in the car park. Easy to use, no fuss, no problem whatsoever, dont blame them for doing it!! As for food choices, It’s a Carvery, it’s what they do and do best and why people go….. walk in, tea is ready, no waiting. Always plenty of choice. Turkey, Pork and Gammon always spot on, Lamb on Sundays. Beef, if I have to be honest can occasionally be a bit hit and miss, so never my first choice. How some of these people pile their plates up like mountains, is great entertainment but it’s part and parcel of the whole Carvery experience and why people keep going back. Good basic food, plenty of it, at a good price.

Do not order from here. Food quality and hygiene issues clearly. Sent us the incorrect sundaes and then were asking for us to send them back for a refund after we had opened the sundaes instead of resending us the correct sundaes. Manager and staff are incredibly rude. If they think they were going to re sell the sundaes that were opened that is utterly disgusting. Im pretty sure that is against food saftey to be doing that or asking back for an order they messed up and then refusing refund when we mentioned we opened the sundaes. Of course we had to open the food to check it. The level of incompetence is un matched.