Tokyo Izakaya in Birmingham

It was my fiancés birthday on Saturday. We booked a table at 6 for 4 people. We arrived there 15 min before the booking, still at 7 we were not at our table yet. The starters arrived at 7:45! And my fiancée who is celiac and pescatarian received fried chicken on the although we explained her dietary requirements multiple times before arrival and at least 5 times at the restaurant! I spoke to the manager and requested her food to be cooked before the rest to prevent cross contamination. When the chef arrived at the table (he brought the meat and fish on the same tray - MAJOR CONCERN FOR THOSE WHO ARE ALLERGIC TO FISH!), asked for dietary requirements AGAIN even though it was written on his ticket by the manager, but we answered the question as we always want to make sure she doesn’t get sick. He started to cook, rice was ok, salmon was ok. Then he started to cook prawns, chicken, beef and lamb at the same time! Used the same utensils to mix fish and chicken, then put all prawns and chicken on my fiancé’s place even though we told him 5 TIMES by now that she doesn’t eat meat. But it still didn’t finish. He went on to cook beef/lamb again put both on my fiancé’s plate…. At the end of the evening she couldn’t eat anything. As you can imagine she was freaked out about the cross contamination and her meal was £50+ just for her. The manager came to the table afterwards as it was obvious we were not happy and I was noticeably worried about my partner and asked how everything was. We are not the kind of people who complain as we work in the same industry and understand when mistakes happen but I couldn’t stay quiet this time as there was an obvious blatant regard for her allergy and dietary restrictions. So I privately spoke to the manager about our discontent and even though she gave a 20% discount on our final bill after we paid she tried to cover the disaster saying that the chef was new and tried to hand us a fridge magnet and a celebrations chocolate… This was a MASSIVE slap in the face and embarrassing on the company. We never had such a horrible evening like this before, and imagine the frustration as it was my fiancé’s birthday. Particularly as she had a reaction minutes after leaving and is still sick 2 days later!!!! I hope after this night everyone got a full trainings section of allergens and dietary restrictions. I hope this would not happen again to other people but highly doubt anything will be done. I can say we will not be back and warn all of those with ANY dietary restrictions/allergies to stay far away from this place.

**UPDATE - Sadly now closed!** Incredible experience! Wonderful service, absolutely amazing food, excellent quality drinks. We went for the bottomless summer menu, tried all the vegetarian dishes which were all outstanding and amazing value. The staff were really attentive and warm. Best Japanese food we’ve had outside of Japan! Made our wedding anniversary extremely special and we can’t wait to visit again with friends. Thank you Sushido!

Had a great Teppanyaki dining experience at Miyako. Our chef, Orlando, was entertaining and funny, involved all at the table in action. Food was cooked professionally and tasty. All staff was welcoming and easy to communicate with. Thanks

Food was delicious. The miso soup had vegetables in which made it extra special.

The food was horrendous. The prawns were dry and flavourless. The mussles were awful. The korean chicken was again flavourless. However the staff were very attentive and the service was great. Gave 1 star as I didnt go there for the staff 😭