Toby Carvery Liberton in Edinburgh, City of

Where do I start? I booked a table for 8pm on 15th December 2024 for my family and I. Upon arrival we were shown to our table and told someone would be with us shortly. The restaurant was relatively quiet at this point. After 15 minutes of staff ignoring us a young staff member who’s personal hygiene was questionable approached us and asked if we would like some thing to drink. We all ordered soft drinks. At this time we asked to be moved tables as we felt quite cramped in the area we were in. I didn’t think this would be an issue as the restaurant was quiet. I was told there were no other tables available. A short time later the staff member arrived and put down 5 bottles of coke and 7up. At this time we realised there was a slug on one of the bottles. The staff member apologised and removed the slug but left us with the bottles. He did not supply glasses so I assume he expected My wife to drink out of the bottle that the slug had just been attached to. I then informed another member of staff of this who told the original staff member to supply glasses. He did this but offered no apology and offered no ice for the drinks. The next issue - I approached the food service area and ordered my selection of food. I noted that there were hardly any selection of vegetables or potatoes. I also noted that the service area was filthy with food that had clearly spilled over and had been sat there for some time. I then had the unfortunate experience of approaching the gravy counter. Again this was filthy (photo attached). I then realised that we hadn’t even been supplied cutlery. Once sat down to begin my meal, after I had to approach the bar staff as there was not any waiting staff to be seen to collect cutlery I looked around me and noted that the walls were covered in stains and had clearly not been cleaned in a long time. (Photo attached). I then looked up to see that the ceiling was mouldy. (Another photo attached). We were then pretty much ignored again by staff and were not approached until we asked for the bill. We then had the pleasure of paying over £92 for this experience. This experience has quite possibly been the worst experience I have ever had at any restaurant I have ever been too. My wife holds a food hygiene certificate due to her line of work and noted that staff overalls were dirty, staff were behind the serving counter, not wearing protective equipment with their hair not covered. I think I would have preferred to have eaten at Fawlty Towers.

We went for their famous Carvery,unfortunately it was forgettable on this occasion.The meat was dry,the stuffing was cremated as were the vegetables appart from the sprouts.The Tatties were chewy,looks like everything had been lying for hours.The coke was dreadful it was totally flat.Not to mention the guy serving the carvery wasn't very customer friendly.The young lass who was serving was pleasant and done her best.Won't be hurrying back as I was very disappointed.It's usually a lot better,I'm afraid it's gone quite downhill.

Stopped off for dinner with my wife and daughter after shopping. First of all when we went up to get served there was a very rude young lady making up take out boxes and when my daughter asked for gammon, the gentleman serving was told in no uncertain terms by this employee that “she can’t have it because I need it for these orders”. She therefore ended up with the tiniest portion of gammon and took a bit beef as well which was too tough to chew. Next I got served my turkey and yorkshire pudding only to find that there was no roast or mash potatoes. I stood for 10 minutes whilst my food got cold and when I had to ask when more was coming out I was told in about 15 minutes! Needless to say I returned the plate and ended up eating nothing whilst I watched my wife and daughter eat theirs. Other customers were complaining about the lack of vegetables too and were heard being told “the oven can only cook as fast as it can!”. So Toby Carvery prides itself on being ‘home of the roast’…just not home of the roast potatoes!!! There is clearly no organisation in your kitchen to ensure a steady flow of food is served. The staff attitude is also abysmal and clearly you need to decide where your priorities lie I.e as a sit in restaurant or a takeaway, maybe then your customer service will improve! To make matters worst I submitted a complaint as soon as I got home via the website and here we are nearly a week later and haven’t heard a thing. So if you are ever thinking about dining out in this restaurant, then I really would urge you not to bother!!!

Terrible experience - the man serving at the carvery took forever, the veg was very dry, took 20 minutes for fresh veg to arrive, by this time my food was cold, waste of money, won't be back

Kirsty is a very professional yet friendly and accommodating waiter. Used the 50% discount offer. Good delicious as usual

5 star dinner 😀 everyone was lovely and hot, the Yorkshire pudding where giant. Thank you to our wonderful server kirsty-dawn who let us the some Yorkshire puddings home.

The food was delicious but at 7pm on a Saturday night I wouldn't expect them to run out of it! They advertise a choice of 3 meats but by the time we got there, there was only a tiny scraping of turkey left, and no other choices. Hardly any veg options. Had to ask for gravy. The service was slow, and I had to go looking for someone to ask for drinks. We had booked a table but we saw them turning other people away; there were loads of empty tables. Really disappointed as we had been looking forward to going to a Toby Carvery.

Only went in for something to drink to pass time, asked if they served cake that I could have with my coffee,was told no but was offered dessert menu, decided against it and opted for 3 for £5 hot snacks, they were disgusting, never again, they were so greasy and soggy, on looking at the dessert menu on our table I saw there was cake on it, don't know why she said no when I asked. The female that served me could do with a smile on her face too, wasn't welcoming at all. Won't be back

We booked for 6.10pm for a birthday meal and was very disappointed you had ran out of gammon and turkey and Yorkshire pudding the stuffing was dry the gravy had ran out too and the veg wasn’t very warm either sadly very disappointed and we were regular customers

We had a lovely, quiet Sunday lunch. Joan our server was so friendly, funny, made us feel welcome and provided an excellent service. Chris was our carver and he was approachable, friendly and very well presented. We regularly attend this Toby Carvery and this week was especially brilliant. Great food and a great team.

Very upmarket Toby Carvery in a beautiful old building. The service was friendly and the food was delicious. Though it is a bit of a taxi ride out of the center we were glad to go.

Great food served in a nice, friendly environment with fantastic and attentive service from our hostess Anna. Portion sizes were generous and fresh and warm and offered great value for money. Anna our hostess was particularly good with our 2 year old grandaughter

Best Toby Carvery Ive ever experienced…the customer service and hospitality was lovely, the carvery and all the sides were amazing and id like to give a big thank our chef of the evening JAMIE who went above and beyond to ensure we had a great evening…even made sure we went home with plenty leftovers :) x

Walked in for our family meal Friday 5th April at 2pm to be told theres no meat for at least half an hour. Absolute joke. No meat in a Toby carvery. *AVOID Walked straight out!!!!

Very busy, but didn’t have to wait too long. Food was really good. Our server, Emily, was excellent. Kept us up to date about the vegetarian options, and hand-delivered the vegetarian meal to us while we were in the queue for the carvery.

Great visit as usual. Staff very attentive and friendly. Food was lovely and warm. Greeted quickly at the door. Menu was explained well. Overall great experience

had a great time ,food was excellent, portions were generous, staff were very attentive. Coffee was first class. waiter John could not have done more to assist

Would just like to thank Anna , Andrew and the staff for making my first visit here so good . they were friendly and very helpful . I have taken a stroke and sometimes find it difficult but they made it so easy for me . Someone how was with me can't speak Anna took the time to help her . Food was great , place was beautiful .

The restaurant was book at 1.00 PM on a Sunday. Upon arrival, we, a party of four adults were greeted by Anna, a staff member efficiently, and with a friendly smile. We proceeded to be seated and ordered our carvery lunches with soft drinks all round. The customer services was first class with distinction; the foods were simply excellent, both in terms of tastes and portion sizes. We settled the bill after two and a quarter hours later and left with complete satisfaction. We will be back again no doubt, and my thanks are to Anna who makes our luncheons that much more enjoyable because she serves us, her customers with gladness.

Natalia was great and very attentive. Absolute credit to the restaurant. Food was great and price was great as there was an offer on.

Thanks to Joan for her warm and attentive service, and to the chefs for a really nice carvery! Lovely venue and would happily return again.

Friendly welcoming staff nothing to much trouble. Food was lovely and hot. Veg plentiful. Will be back again very soon.

We have visited the Toby Liberton several times and every time we have been happy with the welcoming staff and great service , our Xmas breakfast with Santa was fantastic all the grandchildren had lots of fun , my husband and I had a chilling breakfast in February it was delicious and definitely going back, if you haven’t already visited this Toby at Liberton it’s a must you have a visit . We enjoyed the option of three ways our eggs could have been served fried porched or scrambled. Happy customer 🤣🤣

Toby carvery for breakfast and it was amazing choice was fantastic and you can choose which eggs you want 👍 staff were very patient and helpful so dedicated

Had a lovely Sunday carvery sitting in the bar with our puppy. Staff were really accommodating and looked after the three of us. Lovely lamb and great portion!

Absolutely lovely meal this Sunday The food was tasty and really plentiful and all of the staff were super lovely. My carver was Jamie and my servers were Jon and Nat and they couldn’t do more for us. If you’re looking for somewhere to take...

Dog friendly, great outdoor space with plenty of seating and parking. Very friendly staff who are happy to help, good food

Couldn't ask more for anything. Server was called John but I was checked on by another couple of ladies during my visit, Natalie and Anna I believe. All staff amazing and I would have had dessert if I wasn't on my infernal New Years Diet...

We had a lovely lunch here today. Everything was perfect….lovely food, both main course & dessert. The staff were so thoughtful & attentive….especially with my elderly mum in a wheelchair. John, the Assistant Manager, stood out as being particularly helpful & caring. Would thoroughly recommend...

Had the carvery at 5pm the beef was lovely what let the meal down were dishes of tepid dried out vegetables . Why have such big dishes out when quiet or have a system to change them more frequently . Desert ice cream and chocolate...

Great lunch was served by Emily ,Natalia Angela we came at 12.30 for some quick lunch and the food was delicious our carver was Byron he was very chatty . Our waitresses has been amazing they all made sure we got checked back and made...

I visited here over the weekend, staff were incredibly friendly. Meat on the carvery looked and tasted amazing. Very clean place. You can tell the staff want to be there and enjoy being there. Always smiling and cheery. Lovely atmosphere and great for a family...

Lovely atmosphere. Food was hot and tasted great! Had a great welcome from the staff and everyone appeared friendly and happy to be there. Will be back!

Came here for a Sunday carvery- food and service was great! John was our server and took great care of us. Really professional and attentive! Will be back.

Great service! I took my partner and kids here for my son’s birthday. The food was excellent too. Your carver was really friendly, good with the kids. Jon was our host and he never faltered, he was knowledgeable, polite, funny and made sure we were...

Food was okay tho pretty disappointed that there was no mash with the carvery nor chips with the children’s meals. The only option was the very hard roast potatoes with everything. Main problem was the lack of staff. The people there were pleasant enough but...

Absolute magestic service from server Jon and Carver Adian. Really attentive service, food was top quality and the wife, two young boys and I have left with an overall asking experience. I had the carvery this time but the Yorkshire rap they do is phenomenal...

Good food served hot, veg always great quality. Great service from Joan this visit, and indeed each visit the team is always warm and friendly. Management should consider a deep clean (carpets!) outside of opening hours, but this is not a reflection on the staff...

Had a lovely visit here recently. Food was lovely and hot, atmosphere was great and staff friendly. Felt very welcomed by the manager who was chatty, bubbly and upbeat the entire time.

We had a party of 22 people for a Christmas lunch. We were very well looked after by Anna who coped with all our requests. Very good value and very enjoyable.

Natalia and Aiden made our evening very special, the service was excellent and my carver Aiden was nice and chatted whilst he carved out meat Thank you for a great night guys 🙂

Worst Toby in Edinburgh by far, Meat all gristle, visited at 6pm on a Friday and the beef was finished. The veg was so dry as if it had been out from lunch, sounded like the staff were too busy partying through the back music blaring, avoid this one!

Called in Wednesday for Carvery and wished we hadn’t….. One Yorkshire pudding left on its own…. Meat average…. Roast potatoes all stuck together and burnt to a crisp unable to separate them…. …. 3 pieces of Cauliflower in dish dry up inedible altogether…. Macaroni had a crust that was so hard you couldn’t penetrate…..Dauphinoise potatoes stuck to dish and unable to use them …… unbelievable altogether….. when mentioned to staff they just shrugged their shoulders and said they would mention it to kitchen !!!!! Nothing would ever make us go near the place again

Friendly staff , Aiden had made nice carvery , good customer service from Anna , nice view of garden . plenty of parking and good place to stop from bypass .

Visited here on the 4th of November and the place looks dirty especially outside the kitchen area the carpet is black so cant imagine what the kitchen looks like. There was no hand soap in the toilets and a staff member said that they had run out for a week or so and have been waiting on an order. Absolutely disgusting. What are the staff using never mind the customers. The man who was the manager on for the day Jordan was very rude. He was full of attitude, its unfortunately for the other staff members who tried there best to work with what they have. The carvery area was dirty looking, food cold/look warm. The veg had been out that long it was crusty at the edges and pasta dish. The meat being carved was cut then placed down on the dirty work top before then placed onto our plate. Due to this we decided not to eat here. Too many things just to let go. Its a shame as i heard this place used to be nice, however this is gone down hill massively. This place needs a deep clean and new management.

The value for money cannot be faulted but the stuffing and peas where hard,carrots and mash potatoes luke warm. Cheesy mushroom and chicken bite starters where bland and small. Very little atmosphere, lots of noise from the bar customers, had to ask and look for staff when we needed something and the bill paying was just a mess

We used to come to the toby carvery a lot but won't be back. Selection of vegetables was sparse no onions or parsnips. Who has macaroni cheese with a carvery ???? Potato's burnt to a cinder, all the vegetables were cold as was the turkey. The "famous" carvery gravy was watered down and the only good thing about the meal was the lager. I had heard that the carvery had gone down in quality but up in price but needed to find out for myself. I did.

Meat was good but their vegetables were very dry which made the meal dissapointing On the bright side we were served by a lovely young man who was friendly and polite

Great staff that looked after us very well from start to finish. Meat quality very good. Because veg under heated lamps can be not quite as hot as I would like, but quality and selection good.

Had another lovely meal today at Toby carvery Liberton. Staff are all wonderful and very helpful. Thank you to Jamie for his help with service and to kirsty for being very friendly and giving me extra yorkies

Never had a bad meal here Kirsty our server was really friendly, even though it was so busy. The meats carved by jamie were perfect.

Great service all the food was great kirsty was so nice and funny and jamie was super efficient and helpful I was so happy with my yorkie to go

Lovely food, and Emily our server is great and welcoming. There were also a number of choices for vegetarian customers and the price is very reasonable Will be back

Have visited 3 carveries over recent weeks with family - 2 in Edinburgh and 1 in Dundee. Other two I have reviewed with 5 Stars. This falls below the standard set by them. Whilst this was busier ( Sunday ) - I don’t feel it is as clean as other 2 visited. Wait times at carvery were lengthy. The food is good but just not the same overall feel to the place that I have experienced elsewhere.

We booked at party of 22 booking was made by person told they would join tables together. On arrival table was not ready we moved them our self one waitress serving who was new to the job asked her a few times gir glasses to get the drinks which was broken after asking 3 different times eventually the bar man who also said it was his first night gave us drinks. The carvery only had Turkey or Beef there was 3 pots for gravey all of which were empty had to ask twice for gravy Some of us tryed to order dishes from main menus to be told not available this was at 6.30 pm by 8.30 we were being asked to pay bill all carvery had been cleared away staff were wanting tided up. After bring this to the manager’s attention she went outside on her mobile to make a call then came back on and offered us as a good will gesture to take 20% off the bill there was only 3 other tables with people eating so not over bissy we were very disappointed

Great food and excellent choice of meat. Great service. Excellent choice of puddings. Recommend if you don’t fancy cooking

Went in to a not very busy restaurant, got told they were not taking walk-ins, this is the 2nd time we have been told this, not exactly good for business if you are turning people away

our server was siobhan she was amazing very friendly and fun and the food was perfect. we will be back xx

Anna provided us with top customer service as always. Great food and friendly staff. Lovely stuff!!!

We came in today for Sunday lunch, food was fab and so was the service! Emily waited on us, she was super friendly and helpful

Lovely place to eat, beautiful location for sitting outside, great food and lovely staff, thanks guys

Perfect meal, good value for money and our waitress Anna couldn’t have been more delightful. Both the meat and vegetarian options were very tasty.

This is one of the best Toby’s I have been to the staff are great Anna was our waitress today and she is just a lovely lady nothing was an issue for her and was on hand if we needed anything but was not intrusive...

I visited this restaurant this week with friends,one of my friend is blind but kirsty went out her way to get him his carvery and cut it all up for him.We will definitely be back.Thanks again kirsty

The food was lovely. We had a roast, typical roast with yorkshire pudding and your veggies. Cozy and tasty. Service by Sibohan was excellent. Thank you.

Called tonight with No Reservation, The restaurant was really busy and also had 2 functions in too. Kayleigh I think the manager, excellent customer service n very friendly got us a table n looked after us throughout, along with the other young lady with the...

Anna our waitress could f have been more helpful and the food was outstanding, would recommend to anyone.

Great food, the roast was superb. Service was as friendly. They stayed open late to cater for our large group. Thanks so much!

Great carvery, best Yorkshire puddings ever! Loads of vegetables and 3 types of potatos that you could keep going back for.

Fab food. The meat was so tender and good seldction, including lamb. I got a mix and all the meat was really nice. Also, our server, Anna could not have been anymore helpful 😊 Will definitely be back!

Great good. Lovely service from Anna. Friendly very efficient service and great food. We were all feeling very full afterwards.

Our server Joan was excellent, she met us feel welcome particularly my assistance dog McGee. He really enjoyed his biscuits and I would like to thank Danny for getting my gluten free and dairy free meal sorted.

Treated Ourselves to a fantastic carvery lunch. Lovely food, lovely staff and our server Thomas was very helpful and attentive. All round pleasant afternoon.

Siobhan our server was very friendly and helpful especially when I had forgotten about having a voucher

The staff were very friendly. I went with my friend in a wheelchair and they were very helpful. I did go early.so they were quiet.at this point before a funeral party came in . I did forget to use my blue light card and because...

Went here for funeral tea, nobody to take drinks order, had to look for staff twice, between 10 and 15 minutes to get drinks, sandwiches still wrapped,had to unwrap,beef sandwiches dry, no sauce or salad on the beef, poor show, disappointed

I normally love this particular Toby Carvery but this time I was pretty disappointed. The selection of food was similar and once again it’s normally magic and super hot The mashed potato was watery and tasteless and the veggie bake was pretty cold. I advised...

Great experience thomas from front of house was very welcoming and friendly will definitely recommend

Great selection of meats and freshly cooked veg that was regularly stocked up. Very attentive staff, specifically Siobhan who regularly checked to ensure we were happy and if we needed anything.

Brilliant food and everyone is so friendly and kind. It’s always great here. Joan looked after us and was just fantastic,

We use this Toby Carvery in Liberton quite often for their Sunday Lunch Carvery because it is local to us and we have never been disappointed, ever. All the staff are very pleasant and helpful and always attentive. The Carvery food is unbeatable at their...

Fantastic service from Thomas and the carvery team. First time eating here and made us feel very welcome. Food was delicious. Will defo be back with the family again!

We arrived to a nice welcome from Thomas, explained there was three of us but there were another 2 to arrive , this was not a problem. On to the food, its buffet style where you help your self, I'm not a fan but Mrs...

Thomas was an excellent waiter who cared for our every wish. Thanks for making our dinner experience great. We recommend Toby's

We had our mum's wake here yesterday 26th April, and it was an absolute disgrace, we were stuck in a back room where they stack the chairs and considering what we paid for the food there was hardly anything which added to the stress, very...

Came here for some lunch with my mum and son. Thomas our waiter was extremely friendly and engaged well with my son meeting all our needs Very family orientated and welcoming. Went above and beyond. Will definitely be back soon.

Great service by Thomas had a lovely meal here with friends plenty of fresh veg to select from would definitely visit again

The staff is very friendly, helpful and knowledgeable! Thomas and Siobhan managed to accommodate us even with the restaurant almost full!

Loads of meat, really nice sausages, super crispy roasties, loads of veggies and great gravy. What more could you want ? Our server Thomas was really helpful and friendly and a credit to Toby’s

Very busy and had not prebooked but my wife and I were found a table for 2. Really enjoyed my carvery as did my wife who had the vegetarian option. We were well looked after by Anna on arrival and a special mention for Siobhan...

the meal was amazinggg Emily our server was very good and also Natalia, Andreea and Muzi were lovelyyy all friendly staff and danny was good carving we will be backk thank youuuuu

Staff were wonderful, we had a party of 30 for my father's wake. Tea and coffee, along with sandwiches and sausage rolls. Great packages on offer for the occasion when we booked. Private area was ample yet cosy.

Great meal. Good choice of veg. My waiter Thomas was superb Super cute and friendly too. And I had two handsome carvers, I will definitely be back with my family. And I can even bring my dog. Such a great place to go for food.

We usually think it is good to come for drinks. This time, again, the tables had been cleared of glasses but the tables had not been cleaned. We have become used to last orders at 9.15 pm but this week it was 8.15pm - rediculous....

Thank you Toby carvery for fixing me when I didn’t know I was broken. 10/10 for the potatoes and excellent service from Kayleigh

I have been saved. Thank you Kayleigh. I have been saved. Thank you Kayleigh. I have been saved. Thank you Kayleigh.

Was a brilliant trip after a wild night out made better by amazing service from Kayleigh who really made a difference. You just can’t beat a carvery

Was so hungry & food was good.. Staff & chefs were friendly & attentive. We had two girls looking after us & they were great! Also thank you Kayleigh for being so kind & looking after us.

Very good food, enjoyed myself. Got the king size carvery, not worth the extra £2 tho imho. Served by Kayleigh

Carvery was lovely with a large selection of meats and trimmings! Kayleigh was very welcoming and friendly and made our experience all the better.