Toby Carvery in Croydon

VIT WAS VERY BAD SERVICE & THE FOOD WAS COLD. THIS WAS SOCIAL WE WILLNOT BE THIS NT BE USE RESTAURANTS. SMOE OF US COPLANT A BOUTTHE FOD

Shocking service, hostess more concerned with answering the phone than seeing to patrons. Dreadful food. Meats were bone dry, sitting under those lights. Yorkshire puddings were like crackling- hard and crunchy. Do not recommend

Lovely and fun waiter, didn’t get his name, but he made the experience for all of us 👍 Went to get our Carvery… no lamb, tiny bit of gammon ( not worth carving) beef fatty, turkey dry and vegetables.. no cauliflower cheese, no macaroni cheese, limited potatoes ( 3 left!) no cabbage - really disappointing. Would have left but our waiter was amazing and so accommodating, he saved the day!!!

Awful food, never again for the price you pay. I would try another brunch but I don't think I will even give that a try. Better in a well served restaurant.

We go here every week at 7.15pm was told by manger to sit where we want just sat at bar on her lap top was not shown to table so had to find own table then had to take all dirty plates off our self as there was no empty clean ones so ordered adrink then went to get some food and told we have to wait 45 minutes for turkey had no beef all vegetables was dried up needed changing so we left and had KFC not impressed 😑 so think it time to find another restrant as not been eating out since this bad experience Peter jones age 65

Arrived at the carvery in a party of five, two children under seven, and three adults, the children thoughrouly enjoyed the roast along with us adults, staff attentive, without being overpowering food was pretty good with a good selection of meats and vegetables, sweet was great value for the children, and was a great experience for all. Dined at about 16.30 looked to get busy about 17.30 but fresh joints of meat and veggies were constantly being brought out for the customers.

This is the 2nd time I have been to this Toby. It’s the furthest one away from where I live and the reason I came back was because of the Staff that work here. I have been to many Toby restaurants and the service is usually very poor. At this Toby the bar staff are polite and professional and the Chef that cuts the meat is ever so nice and gives a decent amount of of meat, not scraps like what I’m usual given at other Toby restaurants. The food is always good especially the Gravy. Many thanks to all the staff for giving such good customer service and I will definitely be back soon.

Despite entering my reg number into the device before we sat down for lunch, I still got a £100 fine from the cowboy parking company that Toby Carvery employ. I called in to ask for assistance with this matter, eg look at logs or CCTV but they said they couldn't help. I do not recommend eating here, unless you want to pay triple the cost of the meal, just to park your car!

Thank you to Anna for her amazing Custer service. We were two groups of 4 who requested to sit as an 8. This wasn’t a problem and Anna was very accommodating. The food was lovely although it was a little disappointing that there wasn’t any Lamb left. The sticky toffee pudding did make up for it though!

Had an amazing young lady serve us today who couldn’t have been faulted for a thing, constantly smiling and happy and offering a helping hand to all customers including my elderly mother who couldn’t carry her food from the carvery, she wasn’t looking after us but made sure that we was not ok at all times and made sure that my mum was able to get her food quickly and efficiently. Staff like this are the reason we will come back and spend again! Please let her know we are very grateful.

Ive been going to this carvery for years. I usually always give a good review. Last time i went was disgusting no flavour gravy like dish water. I knew when eating it it didnt taste right. But unfortunately carried on anyway. Was so sick and my family. Will not go back really put me off. Shame because i did use to like

I had the garlic bread and poping chicken and it’s was absolutely lovely A great experience with my future man and we will leave very happy couple Keep up the work guys we’re lovely

Lovely place really friendly especially Alfie he a gem Would defo come back just for him food was hot place was clean

Visited the TC in Brighton Rd, South Croydon ...the first visit was back on 3rd December and it was lovely..hot food, decent portions and the vegetable top ups with relishes, excellent.- super waitress service..We left a tip!! However, the 2nd visit, yesterday 17th December was a disappointment..The food, not so good, small carved meat, the chef seemed really mean about meat portion sizes and quite happy to carve meat that was about 10x10cm radius left on the board!! We had to ask for more meat and so this experience was very different to the previous visit.. This chef wasn't very cheerful and I felt his manner was abrupt!! The potatoes were cooked well but warm to cold, fresh cooked veg was served hot and on point but to be honest, I'm not sure to visit again simply because the carved meat portions were too meagre. Also, why aren't TC allowed to give customers the wing of the bird if they want to eat it? Surely, adults are of an age to be trusted to eat food with bones??? Maybe include a proviso or have customer sign a disclaimer??? The waitress service was okay not as on point as the previous occasion but a pleasant lady.. TC needs to ensure its food is piping hot, and when needing to be replenished, at sufficient intervals to ensure no long queues and waiting time and then a chef who isn't mean with carved meat portions (especially when dinerss aren't allowed to go back for more!!) and in the later part of the afternoon/evening service.

Food is fine ,what you’d expect in a carvery ,stayed for 4 weeks at adjoining travelodge ,the lager mainly carping and Stella was awful the whole time ,tastes of dirty lines , not good

This was the third time i have been here and on each occasion the veg have been cold. Am going there on Xmas day with friends and will be most Disappointed if this is the case again.

Ordered a takeaway roast dinner, wasn’t ready at collection time. Staff member went to look for my food returned to his computer screen 3 times to then advise me it wasn’t ready and would have to wait due a queue at the serving counter! Was offered a drink whilst waiting which I thought was offered complimentary for the delay but then asked to pay £4.15 for a small Diet Coke!! Sat at a nearby table to wait for my food to then be asked to move by a different member of staff as customers just drinking were not allowed to sit at a table as they are reserved for diners. Explained I was just waiting for a takeaway. That member of staff went off and found my food order which was by that time cold! Very disappointed that staff appeared to be disinterested in providing a quality service to customers.

it was ok the service from certain employees was terrible but the man serving the carvery was lovely and friendly also a waitress called Anna she was as brilliant she went above and beyond to help and accommodate us as a big group food was great 😊 defo go again

Place is OK, service slow but was overall OK. Staff were friendly, food was OK had a bit of wait for fresh vegetables to be bought out when low but other than that was good

We have just returned from an absolutely delicious roast lunch at Tobys carvery in Purley Oaks. We were hosting friends from abroad and were delighted with the quality of the roast. We chose turkey and beef with their amazing Yorkshire pudding, lots of different vegetables, yummy, roast potatoes, macaroni cheese and other types of potato as well. Ken at the carvery was very friendly and offered generous portions. We were served by a very smiley and thoroughly professional waitress called Leah. She has only recently started working here and is definitely an asset to Tobys! It was a wonderful way to spend a Friday lunchtime and I would thoroughly recommend it. Excellent value for money. Keep it up Toby’s

Had a really enjoyable Saturday evening carvery meal here last week. After not visiting for some time, we decided we would go back & were pleasantly surprised by the experience. Alfie was great assisting us from start to finish. Friendly, efficient & accommodating to our needs, he appears to be a great asset to the restaurant. My wife & 2 daughters also thoroughly enjoyed their meals. Also the chef (unfortunately didn’t pick up his name!) where you picked up your carvery was a real positive character & friendly, even though lamb wasn’t available at time we went up, he let my wife know when she could have it instead of the other 3 meats that were available. My youngest daughter also had to wait some time for her sausages to be ready but wasn’t too much of a hindrance on our overall night out. All round great food, great hospitality we’ll be back & even may be tempted to try the breakfast sometime soon too! Justin & Melissa

No service, still waiting to order desert after 2 hours. No staff. Vegetables all dried up. Waitresses have no interest in serving. Worst toby we have been to

Fantastic! Alfie was very attentive and looked after us! Food was also amazing. Had a lovely time. Will defo be back soon!

Absolutely fantastic customer service - I have a nut allergy and the wonderful Alfie checked above and beyond the call of duty that the pesto on the Yorkshire potatoes wouldn’t kill me haha. Such a funny, enjoyable, lovely, friendly, gorgeous young man! A brilliant member of staff, if I had a bar, I would steal him to work at mine! Literally love him! Xxx

Love the staff at this branch. Alfie is a friendly, informative, goes out of his way to make you feel welcome. Darren is brilliant. So engaging with all his customers. Food is great. Nice atmosphere for a Sunday also. Definitely recommend this location and this member of the team.

Ken the chef was very helpful and friendly great at upselling I would also like to thank my server josh for his service very helpful even though he was busy

This is my frist time here the food was very nice and good value for money and all the staff and management was very helpful and friendly and look after us for our service I definitely will be eating here again

Great quick visit was served by the fun Alfie all staff were friendly and attentive food was good!! Pudding was generous and overall was a good experience location is great for parking

Really good carvery and great selection of sides/veges/condiments/sauces etc. Very tasty meal. The wait at the carvery wasn't too long but a longer wait to order desserts for the kids and to pay (should have downloaded the app to pay). Great discount offer on for midweek dining and made it really good value for money. Would go back for sure.

We choose the Toby Carvery to celebrate my late nans anniversary, as this was the last place we went with her and had a lovely time, but sadly can't say the same this time round. All foods were bought out at different times and some items weren't even bought out. The service was very poor and they weren't very accommodating when it came to two people who had food allergies. I'm very disappointed and sad to say that I won't be visiting this established again.

Fresh meat, cooked well. Served by Alfie and Maddie who were both friendly and attentive. Groupon voucher meant even greater price than usual. Recommend

As a large party I understand not everyone can be happy with everything, we were a party of 11, including children. The service on the whole wasn’t great, we had the breakfast buffet option for 9 and 2 children had the menu option. At the counter I asked the chef for scrambled eggs, he made no eye contact and said we don’t do scrambled eggs, the menu says they do. The parmentier potatoes were raw underneath the top crispy ones, no onion, cheese or bacon mix, again as the menu states. The fried eggs were hard and very oily, beans congealed and cold and yorkshires hard and crispy with no onion or bacon bits. The hash browns & black pudding were also hard and overcooked, mushrooms were steamed or boiled not roasted and bacon was crispy on top and barely cooked underneath in the serving dish. There were only crusts in the bread basket, when my MIL asked the chef gave her a loaf to put in the basket.. the jams were in bowls with no spoons, not very hygienic. I discussed my issues with a male server and he said he would pass on the comments, I mailed Toby, got a message for the manager who said she was on duty and heard no complaint, that was the end of the conversation, I have heard nothing more. I wasn’t the only one complaining, when we arrived someone was complaining and when she walked of the manger made a comment, unheard to the male server and they both laughed. I won’t be returning!

Came here for dinner last night, was greeted by Alfie, he was so welcoming and very funny. He sat us straight away, and nothing was to much to much trouble. Food was lovely and service was brilliant. Will definitely be back! Thank you

I was served by a Amazing gentleman Alfie he's absolutely amazing and genuine, was very helpful and kind helped and served us with a smile and the attitude and customer service is what brought us back here today,

Very disappointing Where do I start, ? Plates cold, beef inedible, food generally cold.service good .we took family there from Essex so wanted desperately it to be nice .

Disgusting! Food was cold, meat was tough, potatoes had a brown “glaze” and were not crispy at all. Cauliflower was watery and tasteless. Service was awful and we had to wait ages for our bill. Most definitely would not return. A real shame because we...

We had a great experience for my nephew's 18th birthday Lunch, there were over 30 of us and the staff was absolutely excellent, making sure everyone was ok. the food was AMAZING as always and i cannot recommend this place enough. Thanks so much, guys,...

Fabulous place staff are great food is always plenty full and hot. Alfie was especially great as we had a Groupon offer and his knowledge on what we could order with the offer was spot on. Thanks for a great visit.

Went here with family and again with a friend recently since it was refurbished. Very nice interior and staff friendly and helpful. Look, this is not fine dining, it’s good value grub, basic and that’s about it. But I will definitely return no complaints about...

Great refit - place looks bigger and fresher. I bet the General Manager stops reading now and doesn't respond (he seems only to respond to good reviews!) B U T......... too few staff (2 front of house when I popped in), member of staff, when...

Massive improvement on venue. It didn't seem as chaotic with what looks like a more organised team. Food was nice although could of been hotter. Choice of vegetables could do with expanding. Service fair although could of been more attentive.

Great amazing food and the best working staff is definitely Alfie he is amazing and one of the best to talk to very friendly.

Breakfast and carvery was excellent , food was really good, the staff were all friendly and the manager Charlotte was very helpful

Friendly staff and good food. Recommended for Sundays to feed the kids and keep them happy and full.

Went on the spur of the moment. And what a great decision. Food was lovely. Restaurant looks so much better after its refurb and Ashley was brilliant. Really friendly, made us laugh and assisted with all our needs.

This lovely, newly refurbished Toby Carvery is well worth a visit. Great food, great atmosphere and the staff are warm and welcoming with lots of personality, on the servery as well. Happy New Year✨

Wonderful new restaurant!!! Much higher capacity, and modern whilst maintaining the original and beautiful toby look. The staff are great, Richard is the best. The food was fresh, everything was perfect on a cold December night.

Worse Toby carvery I have ever been to. Food was tasteless and the service was slow to take our drink order. We will not be coming back to this Toby.

Following the recent refurbishment, we visited for a family meal. The food has definitely improved since last time, which wouldn't be hard. Staff were friendly and the building looks a lot better. However, we were billed for two extra meals, drinks we ordered didn't arrive...

Attended today as a treat from my daughter and so dissapointed from the start ,with rude and patronising service from the bar staff and again whilst at the carvery from one member of staff ,who addressed a small misdemeanour from my daughter ,which he took...

Visited the carvery today food was disgusting and staff have no manners verry rude especially a skinny english fella verry rude , service is verry slow and not doing thier work at all wish i could give 0 starts

I came here for an early dinner with friends on a Friday. The staff were lovely and helpful and the food was really good. In the past I’ve found that the roast potatoes can be pale and ‘just cooked’ but not on this day -...

Absolutely disgusting place and service, I wish I could give 0 stars. This is probably the worst Toby carvery I have ever been to. I attended on Sunday 3rd July at 08:30 for breakfast. I waited 5 minutes by the bar to pay for the...

Went on 30th of June had a lovely lady greet us and show us the table. Also a lovely young lad called Oliver served us with a smile even when we did ask for honeycomb sundae without honeycomb 🤣. The chef's where do lovely and...

Came here 4 days ago same time of day, except last time was a busy Friday. Apparently that Friday was the managers last day before being transferred. Having eaten here a number of times before and noted last Friday the service was very smooth, very...

Ì visited the Toby carvery in South Croydon last night - 27th June 2022 ‐ a Monday so not the busiest night of the week. This is the worst Toby I have ever been in. I was told to get a drink and leave it...

Unfortunately I had to give this 1 star as zero stars were not available.Staff Welcoming yet at the sharp end of complaints from customers.We were charged for full cooked breakfast/small breakfast yet no sausages, no cereal, toaster shoved against a wall so bread hitting the...

An enjoyable evening to celebrate our anniversary. Nice table and friendly staff. Well cooked food, I had roast beef and my wife the salmon. Good selection of serve yourself vegetables. Only slight disappointment the toby gravy had run out, but the vegetarian option was fine....

The lady took our drinks order but looked like she was fed up and not happy. The restaurant needs more staff, tables not cleaned and we had to wait ages to get served and waited for the bill but still love the food.

Dull, drab interior. lack of staff so long waits to order food. The carvery was not up to scratch-Roast beef was inedible and would be better on a shoe, it was impossible to chew. gammon and turkey was great also there was a very good...

It's the second time we've been in a few weeks and both times been served by Samantha, who is just the most lovely, friendly, welcoming, attentive and hard working lady. Thank you for making our experiences so good. Also, they have definitely stepped up the...

Our roast dinner was excellent and our waiter Tommy could not have been more helpful. Nothing was too much trouble and we would certainly visit again .

We visited here on Sunday 20th February 2022 and it will be the last time. We pre-booked a table for 430pm and arrived at 410 due to the weather turning. We were asked for our name and told it wasn’t an issue and we would...

Booked 2 separate tables (as was 8 of us) and than they messed that up on arrival. Bar lady was very rude to us. I went up to order from bar like they told me to on arrival. The lady was like “I’m not your...

We had a large party of 14 people tonight. We are really looked after and our waiter/host really made the meal flow. We were royally looked after

We came on Sunday for lunch, the waiter we had was a lovely gentlman, who kept checking on us, the 2 men cutting the meat and serving were so nice. The main problem was the bar staff, there was clearly an altercation between a few...

My friend and I came to Toby Carvery to have a catch up meal and because we love it. Well we wear completely disappointed from the moment we arrived. We had to wait 10 minutes just to be seen at the door. Staff members just...

Jolie was a wonderful help with our big group, couldn't have asked for better. Would thoroughly recommend.

The most busiest Sunday ever & the chef / server Will was absolutely unbelievable and the one that was doing everything. The place wouldn’t be running without him. !!! Toby carvery - 3 star Will - 5 star !!! Waitresses- 2 star

Visited this restaurant today as a treat for my disabled daughter has she is having cancer treatment. Arrived at 4.45pm. Shown to table. Had to wait nearly 10 min for drinks orders to be taken. At same time ordered my daughter’s pudding as she was...

Went to pick up a “Too Good To Go” meal from the Toby Carvery South Croydon. Just a quick pop in or so we thought. The staff took 30 mins to get the food ready despite being at the allotted time. Ended up with a...

Although the people that carve the meat were so laid back they took ages to serve us ... overall the food and service was great

We visited on Friday 10/09/2021 12:00pm, we had booked a table for two and seated straight away. We found the staff very friendly &helpful, great food, which was hot, the Gravy was marked up for each type, which is very helpful for customers. We look...

Helpful friendly staff especially Aimee, very clean restaurant, good drinks selection, food served at correct temperature and generous meat portion. Nice garden seating area.

We decided to come here for a mid-week dinner after hearing that self-service was allowed again. We were going to book but I looked and there was plenty of tables still available from 8.15pm - 9pm so we didn't think there was any need. We...

Booked a table but still waited 20 minutes, counted over 30 people in food queue, 1 person serving, waited another 30 mins queuing up, no organisation anywhere, go for a curry!!

The server for our table was good but the food was utterly disgusting 🤢- dried up pork - beef had more fat than meat - the Yorkshire was old and greasy - had to wait for plates - the only veg available was peas and...

A couple of weeks ago I visited this restaurant with my husband and daughter. From start to finish it was a disaster. 20 minutes queuing with crutches to get in restaurant then queued 20 minutes to get food. Staff let us wait 25 minutes for...

Great venue to big get together with babies. Food and drinks served promptly. House wine vgvfm. Roast lamb excellent.

This Toby carvery has really gone down hill they changed the management quite a while ago probably nearly two years and ever since then this branch has gone down hill further and further. The food is terrible always cold the meat portion they give you...

Service overall was poor. Drinks order messed up. Turkey meat dry. No sauces available. Ice cream machine not working .... yet again! This used to set the high standard for other Toby Carveries to be judged, by for our family, but not any more as...

I just wanted to grab a roast dinner so I booked a table and travelled all the way to this shambolic establishment. They only had turkey tonight. No gammon, beef or pork. There were a few leftover dry Yorkshire puddings laying around, sides and vegetables...

I have been coming here for years and had a meal yet again. Staff were lovely and very attentive! Ordered a chicken nugget burger for my son which came with only one small chicken nugget. This was quickly changed by a member of staff I...

Myself and my partner came to the Toby Carvery South Croydon for dinner and we had the best service we could have asked for! The lovely Sophia was our waitress and was super lovely and made us feel comfortable during these times. Would recommend to...

Picked up 6 takeaway cavery meals this evening, staff and management were so helpful and very polite. I was very delighted with their service as they offered complimentary sides and extras too! Would definitely recommend

We went there today 25.06.21 very delicious food and good place for family and friendly staff specially Ben and team Hannah very good customer service

My self and my misses attended the Carvery today, the beef I received was just all fat even after i requested for a new piece, the Yorkshire puddings were hard on the edges and oily at the bottom, and the rest didn’t have much taste...

Today we went to Toby Carvery in South Croydon , what a change, staff was nice, waitress Teona was great, chefs were pleasant generally it was nice around, there was nothing we didn’t like A++++++

Good food! Great service! Server named Tash was really lovely, polite and helpful! Would recommend. Will be visiting again soon!

The Toby was open for breakfast this morning and of course my fat backside could not resist a trip down there. Jade and Tiff welcomed me and explained the new procedures. I paid and approached and after queuing for a bit I was faced with...

One would have thought that being newly opened after lockdown an effort would have been made. No such luck. Long queue for food - 20mins + NO gammon - wopuld not have booked if I had known. Carver just hacked at meat.- and he had...

I visit Toby Carvery, South Croydon, everyday, for drinks at lunchtime, and find the venue amazing, All the staff are so attentive, Tiffany, Isabel, Ben, Ian, and all the girls, give me a very good customer experience. If you are reading this, come and try....

We booked online today for the 'monday - wednesday', the half price carvery slot and even mentioned this on the booking form. When we came to pay the manager refused to honour the deal as we didn't have a QR code. I had printed off their booking form which didn't have this on it and so sadly we were unable to access this early week discount deal. Have to say was very disappointed with the manager who was completely unwilling to honour their advertised deal and her additude to their customers. Won't be rushing back.

Having visited the Toby Carvery in South Croydon this evening l found the new Covid secure measures very reassuring . Greeted by the lovely friendly Manager who showed us to our table . With less tables and in compliance with the Government guidelines the tick form on the sanitised table and chairs made it easy to order exactly what we wanted which we gave to our super efficient server Carrie Anne . Our dinners were then brought to our table and looked very appetising and we couldn’t wait to tuck in ! Delicious Loved the new set up and found it to be very efficient.Well done to all the staff !

Visited the carvery mid September with all the rules and regulations flying about I hadn't been to a sit down restaurant since the restrictions came into force, but I was pleasantly surprised how easy it was mainly due to the exceptional Toby carvery and bar staff which made everything smooth and easy under a difficult time. The food was as usual a very good standard although serving yourself has been changed to carvery staff serving you at the vegetable sections, I suppose this is due to stop different customers using the serving spoons and spreading the virus.

Came here with my grandparents. They put us on a table next to the queue. They then moved us further away which was acceptable. There is no social distancing for any of the staff or the diners. No staff are wearing any PPE. All the food is next to the people queuing with no screens up to protect the food. One diner stated that they had found multiple hairs in their dinner. Not happy. How do they expect to protect diners and staff from the Coronavirus if no safety measures are in place to protect all diners.

Unfortunately not a very good review I have to give for Toby carvery as I feel the front of house is rude and needs some sort of training on customer service skills as before we arrived for our meal we called twice to find out if our table was still available as we were running about 10 mins late, we spoke to a nice server who said yes it would be fine for us to still make our way and he will let the front of house know .But when we arrived we was met by the front of house Called Isabel who was very rude And she had an attitude even before we even said yes When she asked “got a booking” we explained that we have a booking for 4:30pm and that we were little late ,I was very surprised when she said that out table has gone even tho it is my understanding that the cut off mark was 20 minutes but she explained it as “well you were late and that’s it “after 5 minutes of arguing between us she finally placed us at a table But the attitude didn’t end there .when me and my mum went up to get our carvey I got one and so did she but I do not eat any of the meat so I decided to get meat set on a different plate For my mum to eat with hers and kept the veg and stuffing on a separate plate ,my mum walked with the two plates through the dinning room and heard Isabel speaking to our server( jade ,who was lovely) very abruptly and again rude said”How has she got extra meat you need to find out why that woman has two plates” she didn’t even ask us directly even tho at this point we were standing next to her even tho she could see quite clearly I wouldn’t eat the meat from here as I wear a head scarf indicating that I’m a Muslim woman but not only that she could have just simply asked just used common sense. At the end of the day I would not go back there any time soon with her there as she ruined the whole meal for me just in her attitude and behaviour .as I said at the start of this review she needs customer service training or something similar as this is no way shape or form to speak Or act In front of customers from a business point of view.

Down that way for business. Decided to pop in for food as I was staying next door. Place needs an uplift immediately. The staff were competent with exception of Tiffany who was exceptional. The food was edible but could be better

Just got back from a lovely Sunday roast dinner from The Toby in Croydon with our family. Our waitress was Tashica , what a lovely girl with a big smile, she couldn't do enough for us, Fantastic Customer Service. Even the gentlemen serving the food were happy to help & polite. Thanku all .x

We were staying at the Travelodge next door so went in for Sunday diner. The advert was for 5 roasts including lamb. Sounds good doesn’t it. Well, at 7:15, a pretty peak time, there was only the end of a beef joint and some gammon. Turkey not available until 8, who knows about the lamb. There were no beef dripping roasts. The Yorkshire’s were tasteless and plastic. The veg were dry. To top it off the desert we ordered wasn’t available and then I tried to pay on the Toby app and it didn’t work. We gave up to drink wine in our room.